Choice Home Warranty: Read 47,844 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

check_circle

Verified Customer

star star star star star_border

Nancy Wentworth

Fine line on what is covered and response time for approval

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Mitzie

Most repair companies do not want to work with home warranties.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

check_circle

Verified Customer

star star star star star_border

AW

looks like it covers most. i have not presented any claims

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Penny Wiggs

Prolblems always solve Best customer service

7 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

check_circle

Verified Customer

star star star star_border star_border

John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

check_circle

Verified Customer

star star star star star_border

Steve Skinner

customer service, knowledge of sales representative

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star star star_border star_border

Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

check_circle

Verified Customer

star star star star star_border

Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

8 years ago

check_circle

Verified Customer

star star star star star_border

Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

8 years ago

check_circle

Verified Customer

star star star star star_border

CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

8 years ago

check_circle

Verified Customer

star star star star star_border

Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

8 years ago

check_circle

Verified Customer

star star star star star_border

Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

8 years ago

check_circle

Verified Customer

star star star star star_border

Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

8 years ago

check_circle

Verified Customer

star star star star star_border

Irvin Hollywood, FL

Dependable , timely, good value for the service

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

8 years ago

check_circle

Verified Customer

star star star star star_border

Jack lee Irving, TX

Their customer service is very good and prompt

8 years ago

check_circle

Verified Customer

star star star star star_border

Ralph Stevens Rayville, LA

Good service and helpful with questions and time

8 years ago

check_circle

Verified Customer

star star star star star_border

Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

8 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

8 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

8 years ago

star star star star star

TD Posner

Very prompt claim assignments for good technicians to service issues.

9 months ago Edited October 27, 2025

star star star star star

Therrel Henderson

Wonderful Experience with this Company! I highly recommend them!

9 months ago

star star star star star

Omayra Salgado

They are so responsible. They came quick every time that I have a claim.

9 months ago

star star star star star

Carolyn

Great service . Best company will recommend to family and friends.

9 months ago

star star star star star

Yutueng

CHW provides a great service and fast responsive on my claim

10 months ago

star star star star star

Brandi Cardwell

Worth the investment because things are always going to break!

10 months ago

star star star star star

beulah campbell

Choice Home Warranty always follow through in a timely manner

11 months ago

star star star star star

Larry

Quick service on my hot tub repair. 2 day turnaround was excellent

11 months ago

star star star star star

James Storey

Everything was Outstanding, price, Service, Well worth Having CHW.

11 months ago

star star star star star

Wendy Wu

Response very quickly! The third party contractor works well. I recommend Choice to my friends!

8 months ago

star star star star star_border

Vicki

The technician was great, but it took 2 weeks to get the appointment. Not good when a refrigerator goes out.

1 year ago

star star star star star

Patti Cormier

Corey was very professional and on time; he let me know what was going on every step of the way.

1 year ago

star star star star star

Laszlo Somodi

Service technician was here in 48 hours and took care of the problem in a very professional way

1 year ago

star star star star star

Ashfaq

I am happy with choice home warranty, When I call are emails then work Don very short time

1 year ago

star star star star star

Azhar

I am very happy with Choice home warranty service , quick responses , nice people.

1 year ago

star star_border star_border star_border star_border

tim pirkey

paid extra for coverage of sump/jet pump,the unit failed,they rejected my claim,i then tried to remove the extra coverage,and get reimbursed,they won't do that.when my policy expires i will not be renewing.

1 year ago

star star_border star_border star_border star_border

Skylar Patton

I have filed a claim 2 times. Both times they sent someone out for a $75 fee, just to tell me something is broken but the warranty won’t cover anything. Honestly a giant waste of money and time.

1 year ago

star star star star star

Kathy Benadi

Thanks choice for getting us a technician to fix our heater quickly. Appreciate it.

1 year ago

Choice Home Warranty Reviews