Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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David Shevel Irvine, CA

3 visits by technicians so far in present call..still not fixed

3 years ago

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Duncan Nichol Wappingers Falls, NY

Someone sent to fix an item did not fix it.

3 years ago

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Rebecca Slater Kingsport, TN

Bad experience(s) trying to contact them. Slow to respond.

3 years ago

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Mike coira North Charleston, SC

Some companies they work with are not reliable.

3 years ago

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Artis Gray Miccosukee Cpo, FL

Service takes a long time to get after you call them.

3 years ago

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John Smith Jr. Houston, TX

They use repairmen that patches instead of repairing.

3 years ago

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james crocker

customer service is terrible benefits aren't whats sold

3 years ago

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John krieger Dallas, TX

Poor communication. 2 out 3 claims denied

3 years ago

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David L Cox Campobello, SC

Scam fraud wrost company ever ur teach messed up are heat pump and this company refused to fix it

3 years ago

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Hyunsung Oh Phoenix, AZ

I was promised to have a chance to speak to her colleagues three weeks ago. Have not heard since.

3 years ago

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Ibrahim Merchant Buena Park, CA

It's difficult to make an appointment and worst than that is to have your phone answerd

3 years ago

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Kenneth Freeman

Oven broke for more than a month. Choice cannot seem to get anybody out to my home to fix it.

3 years ago Edited January 10, 2024

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Carol T. Schneider Pittsburgh, PA

Choice failed to accept the recommendation of the hands-on technician

3 years ago

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Nurul Talukder Porter, TX

Most of the Contractors do not show up, keep changing the dates.

3 years ago

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Jim Pollard Orlando, FL

Vendor never showed up and Choice never followed up with me.

3 years ago

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Andre D Nathaniel

My stove needed to be replaced didn't give me all of what a new one cost!!

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2022

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Verified Customer

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R Schriver Glendale, AZ

Still waiting on parts and service. Been over a month.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Ann Dugan Villa Rica, GA

Takes too long for important fixes with no answers

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Tercelle Sharper Hopkins, SC

Poor customer service. The contractor they send out are dishonest and unprofessional.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Dante Palomar Las Vegas, NV

Took them so long to process my claims both with their tech that was given to me

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Marisa Luna Eagle Pass, TX

I have 2 months waiting for a plumber to come and che k my leak and he hasn't showed

3 years ago

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Kyle Keeteman Troy, MO

I have not had a working A/C for 2 months and they have been a nightmare to deal with.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 29th, 2022

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Verified Customer

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Kathy Corey Largo, FL

Coverage is questionable. So many disclaimers

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Denise Autry Amarillo, TX

Continue to send a company with F rating on VBB

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Harold Masker South Point, OH

My refrigerator is still not fixed after 2 months

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Carmen Waldorf, MD

Coverages are not that great should cover more on

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Darlene Rodriguez Lewisville, TX

Covered items beyond wear n tear can be spotty

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Nancy Siekman Centerville, MA

I have an outstanding claim. I need a replacement washer and I am getting no answers

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2022

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Hershel E. Melton Sudlersville, MD

Don't ask. I could fill your ear with the poor service and no follow up. Technicians don't show up

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Verified Customer

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Venita Devaughn

Coverage Sucks for the money management rude and did offer the money they felt they should pay to repair my AC unit ended up buying a new AC system

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 23rd, 2022

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Verified Customer

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Ben Jayakumar Roswell, GA

I cannot get the AC person to even show up. Please send technician to house

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

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Verified Customer

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JChumney Henderson, TN

I would never recommend this company. I have been without air conditioning for over 30 days.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Lisa Saunders Palmyra, PA

Last contractor took weeks to fix our dryer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Verified Customer

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Terence BRENNAN Chesapeake, VA

Beenwaiting 2 months for my stove to be repaired

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 9th, 2022

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Verified Customer

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Shrederick king Slidell, LA

Need more contractors that can accept choice.in my area

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Verified Customer

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Judith Ashley Kenosha, WI

They gave me very little money to replace my dishwasher

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Verified Customer

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Leslie M King Gastonia, NC

Long hold times when calling and inattentive agents

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Verified Customer

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Russell Mechanicsville, VA

I called to have my garage door fixed, the guy came but he needed a part, it took 3 weeks.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Amy Conroy Prosper, TX

Problem was made worse by the technician and still not fixed

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Ed. Beaudreault Marietta, GA

Took 2 weeks to get a hot water heater installed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Danna Mary Meyer Gardnerville, NV

CAN NOT GET THROUGH TO CUSTOMER SERVICE FOR 20 MINUTES. THEN THEY DO NOT KNOW WHAT THEY ARE DOING

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Marie East Montgomery, TX

2 open claims. No resolution, no status, incorrect appt reminders, rude sales people

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Julius Crest Hill, IL

Took forever to replace my hot water heater. The surprise cost and charges

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Paul R Hamann Wilmore, KY

The sales pitch did not meet up with actual reimbursement

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 12th, 2022

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Ted Collier Henderson, NV

Really slow and rigid in resolving claims

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 13th, 2022

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Verified Customer

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Linda Mettle Columbus, OH

Coverage is limited and does not cover all appliances.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 13th, 2022

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Verified Customer

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Theo Bakomihalis

It took over 3 weeks to finally get my AC issue resolved

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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Josh Surprise, AZ

Because it hasn't helped me! I have used it twice and my fridge still has issues.

3 years ago

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Verified Customer

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Lyle hunter Lebanon, IN

Very disappointed in the process that you have to go through to take advantage of your coverage

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Dylan Perrie Midland, TX

Like any it's terrible. Another "insurance" that looks for reason not to cover things.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 12th, 2022

Choice Home Warranty Reviews