Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Srinivas Gumudavelly Canton, MI

Please do not trust this company. This company is doing all it can not to cover the warranty. In my case I have Stove hood range and this has broken motor. Now they are saying that this appliance is not covered.

3 years ago Edited January 10, 2024

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Paul Bodenstein Young Harris, GA

Was prompt, explained his findings and how system works. Explained future options as system ages.

3 years ago

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Tammie Dyer Lutz, FL

I do not feel like they care about their customers nor do I feel like the cost of the warranty is worth what they pay you if something needs replaced. Terribly disappointed in the whole thing

3 years ago

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John Mason Sebring, FL

It took three weeks to get a plumber to come to look at the leak and the first one did not even show up. So your service was slooooow!

3 years ago

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Maurice Hooks

Great customer service. Things were explained well and helped me understand my options.

3 years ago

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Jim David Prescott, AZ

This claim, which I was told would take less than 10 minutes to approve has now taken over 4 days. There has been literally zero communication from anyone at CHW. This is getting beyond ridiculous.

3 years ago

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Robert Vehon Austin, TX

Good, fast and reliable service! I have used CHW 3 times and I am satisfied with the work.

3 years ago Edited December 23, 2022

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Monica Lolley Copperopolis, CA

Very clean and professional, Still waiting after one week of a leek under house and was told it would be another week before it can be repaired. not happy about that.....

3 years ago

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Minus Adams

I liked the continued dialogue throughout the service request and quick response.

3 years ago

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Robin Dahm San Antonio, TX

Prompt, courteous and friendly! Found the problem in no time! Very pleased....thanks so much!

3 years ago

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Brad Wagner Indianapolis, IN

Great guys! Professional! Took their time to figure out what was wrong with our furnace.

3 years ago

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Davis Maharaj Overland Park, KS

being at home and able to get help calling CHW and not have to search for it....

3 years ago

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Margarita Nieves Stockton, CA

Just looking to replace my old warrant ORP and found a better deal... Customer service was great let see how it go's

3 years ago

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Charles W Foreman Los Angeles, CA

I have a very sik wife, and needed service asap. Choice was able to acomodate us. Thank you

3 years ago

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Charlotte Brooks Germantown, TN

Professional, friendly and prompt. My dryer stop working over this pass weekend and was repaired the following Monday.

3 years ago

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Patricia Abeyta [Northwest CTA] Las Vegas, NV

The customer service provided by Greenland Appliance for my washer was excellent.

3 years ago

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Jeff Bash Toledo, OH

The process of approval took way too long. It will be eight days from the start of claim before the tech will be back to install part.

3 years ago

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Muralie Krishna Avon, CT

This is the worst company to deal with and they promise something and when it comes to the time of action you will see that whatever they said is not even 10 percent of what was promised

3 years ago Edited November 30, 2022

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Sharon Clay Gwynn Oak, MD

Reliable, Fast, Great service Technician! I recommend Choice Home Warranty to who owns a home

3 years ago

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hugo dominguez El Paso, TX

Is not fair when the contract say repair or replace. My washer is not repaired son the company only offer $343.00 when any washer cost over 500 or more plus taxes

3 years ago

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Rox Tyson Charlotte, NC

Quick turnaround time to get service. Service tech are very professional great attitude.

3 years ago

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HLHale2020 Phoenix, AZ

Choice Home Warranty was responsive and got our problem taken care of in a timely manner.

3 years ago

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Rae van Maanen Little River, SC

The repairman was punctual. He resolved the problem quickly. He was knowledgeable and professional.

3 years ago

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Kenneth Friedman Conroe, TX

Response time was great. An appointment was set up the same day the claim was submitted.

3 years ago

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Susheela Nathan

I've had a positive experience with Choice Home Warranty. They respond promptly and follow up effectively. I had an issue with my HVAC system that took a few calls to resolve, but they handled it well. The technician for my freezer was also very prompt and helpful. Although there was a mix-up with scheduling a recheck, they corrected it quickly. Overall, I'm satisfied with their service.

3 years ago Edited January 10, 2024

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Brian Terrell Lancaster, CA

So far, with my first, yet not finished, experience, my experience has been poor. My claim was denied and Choice Home warranty has claimed that what I know yo be true is false. Not a good start, guys,

3 years ago

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Tim R Boynton Beach, FL

The worst . They can never find a service repair company to fix the problems. They say it will be scheduled within 24hrs. That's not my experience twice now. I believe it's a scam and will not use them ever again.

3 years ago

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M Walker Atlanta, GA

It takes days for a technician to come out after you file a claim then there is always an issue with them paying for a claim

3 years ago

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Gina Portsmouth, OH

The warranty provides what it says it will, and the technician sent was stellar.

3 years ago

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norman kaminowitz Jupiter, FL

Kevin an experience and professional technician wouil use him again in a heart beat

3 years ago

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Kimberly Payne Las Vegas, NV

Excellent as advertised , everything has been handled professionally and quickly.

3 years ago

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Bill Layton Round Rock, TX

I've had to use Choice several times this year and they have always taken care of my issues

3 years ago

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O TX

Scheduling a service call went smoothly with quick response time. Hoping to have good results!

3 years ago

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John Quest Dripping Springs, TX

This company is terrible. Over six weeks and still can't get a simple re-key done. All we get is ads from them to add services. Would never use this company again. Be warned.

3 years ago

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Barbara Swann Burlington, NC

When I have an appliance to break down Choice gets me a technician as quickly as possible.

3 years ago Edited January 10, 2024

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Cathy Allen San Antonio, TX

I was denied a replacement expansion tank on my water heater that is require by a regulatory code. Your team said it was an add on and not part of the water heater. I am canceling my account.

3 years ago

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Resa Canter Antioch, TN

They could not find a plumber for my problem so ad voiced that I could find one and submit the claim.... Low and behold I followed all the instructions and they denied the claim

3 years ago Edited October 28, 2022

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woebegong Columbus, OH

It took too long to get a technician for my area to come and fix it. That being said, the technician was efficient, courteous and very knowledgeable.

3 years ago

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Roland Cumor Naples, FL

Professional, friendly service people, and quick service. Address the problem and quick response.

3 years ago

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John Lehighton, PA

The technician was very professional and honest. Unfortunately Choice Home Warranty, that took 3 weeks to get a technician, refused to pay for the service that was necessary.

3 years ago

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Dick Koch Palm Beach Gardens, FL

Your tech was thorough and knowledgeable. Wish we could have him on every repair.

3 years ago

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Bob Dee Sea Isle City, NJ

I Have dealt with Choice before and have always been satisfied, prompt and quality service.

3 years ago

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Bailey Orland Park, IL

Technician was prompt, professional and completed the job in a timely manner. Highly recommend.

3 years ago

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Lyn'ay B Fredericksburg, VA

The contractors show up close to their designated time, are professional, friendly, and knowledgeable.

3 years ago

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Juan Almader Tucson, AZ

Frost AC was great! Professional and nice. Thank you and good luck for the future!

3 years ago

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maria meleca Miami, FL

Great service. Easy process to get things set up. Service techs are very professional and nice

3 years ago

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anita cardoza

Technicians were not sent on several occasions, but were given the opportunity to get our own tech.

3 years ago Edited January 10, 2024

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Shani Martinsville, IN

Your company is a scam you gave me 343$ for a new washer based on wholesale prices even knowing I have to pay retail prices. 525$ I will be reviewing your company for my 1 million follower base as a scam company.

3 years ago

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George Marshall San Antonio, TX

Professional, all questions answered, and I liked the additional options presented.

3 years ago

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Freddie Garza Wasilla, AK

Very easy to file a claim, was given information on technician in a timely manner

3 years ago

Choice Home Warranty Reviews