Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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JOHN F DESANTIS

Too many ways for CHW not to cover your problem

3 years ago Edited January 10, 2024

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Elsa Andrews Johnson City, TN

Haveven't repaired several items that they said were covered.

3 years ago

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Marivel F Gordon Round Rock, TX

Poor communication and companies they have are not professional

3 years ago

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Jenii L Wallace Martinsburg, WV

Out of 3 separate issues only the last one went well.

3 years ago

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Maria S Brookfield, WI

They send unlicensed companies to your home or they can't even get one to come out to your home.

3 years ago

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Deidre Tripoli Captain Cook, HI

I was scheduled for a service call today between 11 am and 3 pm. No one showed. No phone call.

3 years ago

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Daphne Reynolds McDonough, GA

Hire cheap inexperienced people to come out and give wrong opinions. Several times

3 years ago

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Diana Olson

My monthly payment rates have been raised 43% in the last 2 years.

3 years ago Edited January 10, 2024

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john miller Raleigh, NC

Claims generally do not cover the cost on the loss.

3 years ago

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Theresa Wager Palm Coast, FL

They do not have replacement cost coverage.

3 years ago

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Darryl Indianapolis, IN

There were two issues that CHW would not help pay for.

3 years ago

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Marilyn Byars Porter, TX

Premiums have steadily increased without notice.

3 years ago

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Barbara Thompson Lunenburg, MA

They kept putting me off I'm trying to get a technician out to me until I got very upset with them

3 years ago

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Tom Foglia Monroeville, PA

Too expensive; Claim coverage is questionable

3 years ago Edited January 10, 2024

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Richard Zelenka

You have failed to replace my oven since March.

3 years ago Edited January 10, 2024

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Carol Jackson Las Cruces, NM

Poor communication , going on 3 weeks without a refrigerator

3 years ago

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Megan Davis Columbia, MO

They take a long time to get technicians assigned

3 years ago

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WJ Richardson Fort Harrison, MT

Undependable hard to deal with poor customer service

3 years ago

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Annis Hannah Midland, NC

Communication is the key. CHW does not cover thst.

3 years ago

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Richard Shaw Land O Lakes, FL

getting too expensive and denies claims

3 years ago

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Bob Behrend Tomball, TX

Only allowed $500.00 for AC and waiting on check

3 years ago

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Phillip knight Palestine, TX

Was hung up on twice trying to get a problem fixed

3 years ago

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Cynthia Maple

They are a hard company to do business with. The first claim I filed in 2 years of being a customer was denied. I filed an appeal and the representatives that were supposed to review missed the appointment for the review. I ended up having to allow the waiting period for a new claim to expire to file a new claim. It took me over 3 months to get a covered repair completed between Choice and the service provider.

3 years ago Edited January 10, 2024

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Rose Garman Conshohocken, PA

waitinh 3 months to have stove and microwave serviced. Constant cancerllation of appointments

3 years ago

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Mary M Johnson Montgomery, AL

The tech came and didn't take dryer apart and check it out assumed what was wrong and ordered parts

3 years ago

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Santa Claus Salt Lake City, UT

They don't pay anything. Their very slow to respond. Not reliable. Weasel out of every claim.

3 years ago

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Hepola Broken Arrow, OK

They didn't believe anything I told them about my situation with my plumber.

3 years ago

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Lynda Clifton Park, NY

approval & payment process is extremely complicated

3 years ago

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Denise Hunter Johnson City, TN

Took 6 months for my refrigerator to get fixed.

3 years ago

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Patrick W. Malone Orange Park, FL

Lack of support getting A/C system serviced after failure.

3 years ago

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Lyn Schumacher Rocky Face, GA

I have had a request for service in since May and it still hasn't been taken care of

3 years ago

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Linda Knight Midlothian, TX

Wasn't able to help me with my air conditioner in a timely manner

3 years ago

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James Kirby Yorktown, VA

Takes too long to get service and technicians are not responsive to contact.

3 years ago

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Evelyn Penn Madison, AL

do not always pay. slow to repair. increase in charges.

3 years ago

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Alice Michael Sevierville, TN

The rules get changed to benefit the company.

3 years ago

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Jorge Rubel Englishtown, NJ

Have had a problem with a vendor that was sent out

3 years ago

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Al Bender Glenview, IL

Didn't approve my claim for AC service/replacement

3 years ago

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steve mandel Colorado Springs, CO

had 3 claims in 3 years. Two were turned down

3 years ago

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Denise Bridgeton, NJ

Still waiting for the problem to be fixed.

3 years ago

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PETER CALABRESE Wood Dale, IL

Difficult to get things done when calling in.

3 years ago

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Mr. William M Treadway

Claim not completed till today. Choice could not find a repairman for the hot tub. Could not source the parts needed. I found the repair man (from the store we bought the hot tub) then sourced and pid for the defective parts.

3 years ago Edited January 10, 2024

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G James Ashland, OR

Some of the people they do business with are not very good.

3 years ago

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Joan Jaeger Crystal Lake, IL

It's on other page garage not fixed dishwasher was mot replaced

3 years ago

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Terry walsh Tarpon Springs, FL

Service/ was nowhere near what was represented to me at the time I entered into contract

3 years ago

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Loretha Hayden Kansas City, MO

Another denial of coverage, despite upgrading and paying for the premium coverage

3 years ago

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Orestes Torres Spring Hill, FL

Took more than 3 months before can make a resolution on the issue of my Dishwasher

3 years ago

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DM L Wappingers Falls, NY

It took too long to get my dryer working. (18) days

3 years ago

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Dru Warren Fort Myers, FL

One device took over 6 months to complete

3 years ago

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Cindy Hammond Avondale, AZ

Some of the chosen repair people are difficult to deal with

3 years ago

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Victor M Cartersville, GA

Services are poor. And CHW cust service is poor as well

3 years ago

Choice Home Warranty Reviews