Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Arlene Sadberry St Louis, MO

Prompt response and timely appointment. Eric H from Open and Flowing was friendly, professional and knowledgeable.

3 years ago

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Terry Mason

Daniel B was informative and patient. He answered ALL my questions without hesitation, and with grace....

3 years ago

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Verified Customer

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Carolyn Memphis, TN

Service was not done because my washing machine would not do want what I said that it was doing for technican.

3 years ago

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Verified Customer

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Gloria Richmond, VA

This is the second or third time I have submitted a review for Choice Warranty. Service was nice, timely and professional.

3 years ago

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Verified Customer

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Janet Vietri Okatie, SC

Each time I have put in a claim, they have been responded to within a day and a repair service has been out.

3 years ago

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Verified Customer

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Mike Burzminski Cancún, ROO

Choice does not use the best local contractors and the delay to get them to come to fix the repair is several days. For something like a refrigerator, this is unsatisfactory.

3 years ago

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Bethel Fort Worth, TX

Still waiting. Received email that said job was reassigned because original contractor encountered unforeseen circumstances but no one has answered yet.

3 years ago

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Verified Customer

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Sue Chandler, AZ

They refused to fix our the microwave/convection combo oven because it was to expensive and only gave us $660 for an oven combo that cost $4000 and refused to ever repair it again because they “bought it out”. Terrible company!

3 years ago

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Verified Customer

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Nick Mooresburg, TN

Everything, representative today tried to say my claim was outside of purchasing my home warranty. I’ve had to find my own technician bc yall can’t do it. Really can’t wait to slam your company wot reviews an possibly legal action for fraudulent practice

3 years ago

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Verified Customer

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Olivia Kirby Washington, DC

Poor communication with this agency. They are not clear with how they function and the process in which they dispatch to smaller companies. My claim ended up not being approved and that was weeks ago and still no word as to why.

3 years ago

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Verified Customer

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Lisa Van Buren, AR

My experience with Choice was wonderful. The service contractor, River Valley Plumbing was also wonderful.

3 years ago

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Verified Customer

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Mary Rockford, IL

It’s helpful to get appliances repaired for not a bad price. Strange thing is after we signed up we get lots of emails asking us to sign up.

3 years ago

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Jackie D Van Nuys, CA

The Agent I spoke to was courteous, friendly, and very explicit. This was an easy and comfortable experience.

3 years ago

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Wendi Phillips Phoenix, AZ

They approve claims and find a repair person fairly quickly to come to the house, even though I am in a remote area.

3 years ago

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Peggy Nevitt Lugoff, SC

I would like to thank Choice Home Warranty for making it so easy to sign up for their home insurance home warranty. Bruce D was also very helpful.

3 years ago

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L40 Spring Branch, TX

The communication has been good with customer service and the service tech (William). The process of submitting claim is easy as well.

3 years ago

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Bjbd Hayward, CA

Very up-and-down service! Washing machine repair two weeks ago was completely unsatisfactory. This week, air conditioning service with Cold Stone AC was incredible!

3 years ago

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Rene Vides Los Angeles, CA

Great company to have in case you need appliances to be repair. Feel great to have great company looking up !!

3 years ago

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Avery Redd Richardson, TX

They never cover anything when you used them they find way no cover your parts are any leaking items . I could get the replace the air conditioning inside so I replace it . I had sewer pipe leak and they said they could fix it they are a total rip off .

3 years ago

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Christina Valencia, CA

After the technician left our washer is louder because it is stronger in the spin cycle than ever!! Amazing!!!

3 years ago

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Legality Notice

Choice Home Warranty, great customer service, very patient and professional. Here is to 100 more years together

3 years ago

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Verified Customer

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Ed Booker

Claim approval was denied for claim filed as a result of shoddy repair performed by CHW dispatched technician. Substantial water damage to our home was caused by the failure of technician to properly clean up debris after completion of air handler blower motor replacement.

3 years ago Edited May 15, 2023

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Verified Customer

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Edward Covington, LA

It takes a little bit of effort but is worth it. Some of the contractors don’t come back and hear to start again sometimes. But overall it works.

3 years ago

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Verified Customer

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Jeff Birmingham, AL

Slow to respond and approve work My AIr Conditioner went out in May Took 2 months to get approved to replace It’s very hot in June & July in Birmingham,AL

3 years ago

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Julie Goodman San Antonio, TX

The scheduling the technician was prompt and he did a quick evaluation and fixed the problem. Thank you!

3 years ago

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Verified Customer

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Max Springfield, VA

My central air was broken done but Choice warranty didnot take care of it according to the contract.I have 4 houses under choice warranty I had to call private company to come and fix it , it did cost me $1400 Choice isnot there for you when you need them Thank you Max Taheri

3 years ago

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Edith Suarez Sarasota, FL

Prompt and courteous service. Service was assigned timely with follow up email and technician information.

3 years ago

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Rodney Willoughby Chicago, IL

This company is HORRIABLE. Do not use them. They list major items that they will cover. Then when you have a unit goes down. They tell you that item is not covered and you (the Home Owner)will be responsible for X amount and Choice will cover the Labor A joke. Will never give them a good score on anything

3 years ago

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Verified Customer

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Shajahan San Ramon, CA

the job performance was excellent they were clean and explained what the issue was I am very happy thank you

3 years ago

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Verified Customer

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Arthur Charlotte, NC

Choice sends a technician in a very short time. All the technicians have been very good at their craft.

3 years ago

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Verified Customer

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Shirley Farmersville, TX

The couple of time they have actually paid for service would have been cheaper for me to pay to have them repaired than pay the $85 each visit plus the cost of the warranty program.

3 years ago

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Verified Customer

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p bailey Austin, TX

prompt service, knowledgeable technicians. Was disappointed that water softener wasn't allowed to be covered. isn't it part of the plumbing system?

3 years ago

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Verified Customer

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Max

My AC and heating system was broken done According to the contract Choice home warranty was supposed to fixed the problem but they denied it .I have 4 contracts under their policies, I am going to cancel my contact with them

3 years ago Edited May 15, 2023

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Verified Customer

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Ave Reagor Apollo Beach, FL

I don't like that the repair service schedules an appointment for me first before ccalling to ask me for a convenient time to come out to my home for servicing.

3 years ago Edited January 10, 2024

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Verified Customer

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Louise Everett, MA

They seem to be a very good company, but some of their technicians are somewhat slower than I expected. Maybe I expect too much.

3 years ago

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Verified Customer

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

3 years ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

3 years ago

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Verified Customer

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

3 years ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

3 years ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

3 years ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

3 years ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

3 years ago

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Verified Customer

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Geri Lockridge Fayetteville, NC

My hot water heater had to be replaced. The job was done in a timely manner. Thank you for being there for me

3 years ago

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Ali Arnerich Sloughhouse, CA

The follow through and assigning a service tech was excellent! The communication and updates are superb as well!

3 years ago

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robert norris Fort Lauderdale, FL

They always ready to help and send the technician as soon as Posible. Never had a bad experience with them.

3 years ago

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Gerald Raeford, North Carolina

Choice Home Warranty has consistently assigned the best professionals to provide the services for our needed repairs.

3 years ago Edited July 1, 2026

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Verified Customer

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Mattie Houston, TX

I have been disappointed and dissatisfied about CHW for over two years. They will not replace my washing machine. They keep sending service technicians to come out and I pay $75-$85.00 every time and it is still not working right.

3 years ago

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Verified Customer

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Kevin Bridgewater, MA

Waiting since 3/16/23 for my washer to be fixed. Still don’t know when it will be fixed. Today is 4/13/23 Costing me a small fortune to wash my clothes.

3 years ago

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Mark Folloder

0 The company they sent showed up on time was pleasant and has addressed the problem and got my AC running.

3 years ago

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James Green Mesa, AZ

Troy was very engaging and helpful. He presented the facts succinctly and explained the coverages well.

3 years ago

Choice Home Warranty Reviews