Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Gary Waldeck WA

So far, no response at all! When are you going to find someone to repair our washing machine? Your insurance seems to indicate that you can arrange this work … So just when can we expect the service you claim???

2 years ago

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Verified Customer

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debbie burns Oklahoma City, OK

Fantastic recommendation and service was provided. Highly recommend Choice Home Warranty

2 years ago

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Verified Customer

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Angela Balboa Willis, TX

No follow up from company on providers that do not finish job. Incorrect Automatic denials that then have to be put through a time consuming review. Not satisfied.

2 years ago

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Bob Byrne Midlothian, VA

The technician did a great job. The communication process needs correcting. Received erroneous emails on several days and times.

2 years ago

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Alicia Mendoza Fort Lauderdale, FL

The technician was excellent. My overall rating is based on having to wait for hot water for three days.

2 years ago

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Darlene Graham, NC

The rep was informative without being pushy. Positive attitude and answered all my questions.

2 years ago

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Vivian Sparks Bakersfield, CA

Excellent customer service but takes a bit of time to locate a contractor to service the problem

2 years ago

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MArgarete Landers Charlotte, NC

My claims were handled promptly and courteously. The repairmen were prompt and courteous as well

2 years ago

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Verified Customer

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Hilda Fairfax, VA

The technician arrived on time and fixed the problem. He replaced the handle on the toliet.

2 years ago

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Verified Customer

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Debra

Quick responses to my problems. Although a few venders need to step up their communications.

2 years ago

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Verified Customer

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Roxanne Sheboygan, WI

We have been very satisfied up until our ac went out. It’s old so they need the new coolant. They do not pay for the upgrades necessary to replace the old system.

2 years ago

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Verified Customer

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Susan Liberty, MO

The warranty seems to work well for me; however, the enourmous amount of hounding received to renew is beyond ricidulous.

2 years ago

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Verified Customer

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Carolyn Montgomery, AL

CHW sucks when a technician is really needed in very urgent situation. When it comes to reimbursement they find all kinds of excuses for not refunding.

2 years ago

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Verified Customer

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J G Phoenix, AZ

Had Home Warranty for 6 month now. AC went out. Claim process was easy and fast

2 years ago

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Verified Customer

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Xan Lewis

I like the fact that someone has my back when it comes to unforeseen incidents in regards to my home.

2 years ago

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David Trimmier Amarillo, TX

First time to use this warranty and am very pleased with the results with my backed up plumbing

2 years ago

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Linda King Tampa, FL

Very prompt, diagnosed the problem very quickly. Explained thhe process and answered all questions.

2 years ago

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Carol Richardella New York, NY

I am not impressed with your service in handling claims at all waiting 30 plus days for to be paid for my claim. Ridiculous

2 years ago

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Sonia Losinske Roscoe, IL

Great when I need a repair done claims have all mostly been approved. If they don’t get approved I would cancel

2 years ago

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Verified Customer

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Lisa Richard Murfreesboro, TN

The williness of helping me with my claim. Answering my questions about fees ( shipping fees)

2 years ago

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Linda Maher Maumelle, AR

They have always been fast to get me service. I also found their rates to be very competitive.

2 years ago Edited May 17, 2023

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Debra FL

Process of claim effective. Service company very professional and completed job in timely manner.

2 years ago

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Verified Customer

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Butch1818 Greer, SC

great customer service, techs are always ready to go that extra mile to get your call taken care of in a timely manner

2 years ago

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Verified Customer

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Ahuva Brooklyn, NY

every time i called to have something fixed there was another excuse why it was not covered. I am a very disappointed customer. Would definately not renew my warranty nor would I recommend it to anyone.

2 years ago

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Verified Customer

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Almond Royal Oak, MI

I was shocked and surprised. The job was small. Snake the tub. The water will flow properly. Nothing happened. I paid the service call and the agent hung up on me when I asked why?

2 years ago

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Verified Customer

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Ellis Spann Washington, DC

The plumbing company contracted CSA was excellent. I am pleased with their service.

2 years ago

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Verified Customer

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SHOSHANA Salt Lake City, UT

After the first company failed to fix the problem, the second company was excellent!

2 years ago

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Michael Jackson Memphis, TN

Choice Home has done a very good job on my recent claims (garbage disposal and AC).

2 years ago Edited January 10, 2024

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Verified Customer

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Maddie Sandy Hook, CT

So far I have had one claim to repair my refrigerator. Everything was done as they promised.

2 years ago

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Verified Customer

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Mario Clarksville, TN

three companies came to my house and cannot fixed my heater at my house i have been without heater for a month and freezing for a month it gets cold in the morning and night getting sick from cold weather is ridiculous.

2 years ago

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Verified Customer

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James Moore Ocala, FL

I love that I can log in to report a pro lem 24-7. They have fast response time.

2 years ago

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Emil Moscariello League City, TX

Very helpful in understanding my needs and felt very comfortable talking to Zach my representative

2 years ago Edited January 10, 2024

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Chuck Lewis Virginia Beach, VA

CHW is the master of denying high value claims. I paid 3 years in advance to get a better price. It was a HUGE mistake. When my contract is over I will never spend another dime with CHW…… end of story.

2 years ago

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David K San Jose, CA

For the service rendered the technician was friendly knowledgeable and gave solid advice.

2 years ago

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Maryan P Winter Park, FL

I was happy with Bennett and sons service provided... they came in and fix my a/c quickly...

2 years ago

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V Baker Las Vegas, NV

I love the company response time. A friend recommended this company and it's definitely worth it.

2 years ago

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Verified Customer

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Keong Fong Austin, TX

When I submit a report, the response time is too slow. Always a few days later, sometimes 5 days. That's too long. I've had repairmen go back a few times for the same problems. Not fully resolved.

2 years ago

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Verified Customer

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Carolyn Brewer El Paso, TX

I have a lot of patience but two weeks is way too long to wait for a kitchen faucet replacement. Customer service and cancellation of contract is nonexistent, leaving me no choice but to cancel my credit card.

2 years ago

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Verified Customer

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susan mcgarvie Tucson, AZ

The repair company rep that was sent knew his job and the situation was handled in a timely matter.

2 years ago

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trish adams Fraser, MI

Was timely, knowledgeable, and left me with some helpful tips about my dishwasher.

2 years ago

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Verified Customer

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James Memphis, TN

My wife and I both liked having our systems in the house covered against failures.

2 years ago

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Verified Customer

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Mario Mendez

I don’t like about it because it takes time to get a Service done, I requested a service a few weeks ago and until this date , the service that I requested it hasn’t been complete yet

2 years ago

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Verified Customer

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Joel Madison, ME

Based on my experience, I think they live up to their contractual agreements and provide prompt remediation of claims

2 years ago

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Verified Customer

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Karen Loganville, GA

prompt response to my call I am very happy with the repair person that came to fix my problem

2 years ago

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Verified Customer

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Juliana Stith Austin, TX

So far, so great! CHW has been responsive to my needs and shown great customer service.

2 years ago

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Verified Customer

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J. Moore Baltimore, MD

Great service and most of my claims are covered by the deductible with no additional costs to me.

2 years ago

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Verified Customer

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Marc Charlotte, NC

The service response time is good. The issue still persists. However, it seems that each claim results in an increase in contract rate.

2 years ago

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Ashlee McColley Henderson, NV

Relatively quick and efficient service, especially given that it was a holiday weekend!

2 years ago

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Matt Riese Phoenix, AZ

It was very easy to make a claim and the appointment for repair was scheduled quickly.

2 years ago

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Ed Azer Cincinnati, OH

Great service! Only issue I have is that when the contractor show up they come without uniform or any method of ID

2 years ago

Choice Home Warranty Reviews