Choice Home Warranty: Read 48,255 User Reviews From Real Homeowners

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Kenneth Grant Waldorf, MD

Deception, lies and did every to avoid honoring obligation! Would not recommend this company to anyone!

3 years ago

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Charles Berkeley Springs, WV

Terrible. The company that they sent us wasn't very reliable. It's getting expensive.

3 years ago

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Joe Sun City, AZ

The warranty only covers the stuff that never breaks. Read the fine print. I am really fed up with this company

3 years ago

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Ananta S Mittapalli Mount Dora, FL

good communication and responses with clients

3 years ago

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Alice Kay Welch Mesquite, TX

Have resolved our problems in a timely manner

3 years ago

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GEORGE FAAIU San Antonio, TX

NOT RELIABLE WHEN IT COMES TO SERVICE SCHEDULING AND FOLLOW UP. TOOK LONG TIME

3 years ago

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Daniel Rios Jr San Angelo, TX

I had to find my own Tech and up to now have not been reimbursed

3 years ago

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Rochelle Boertje Kimberling City, MO

Difficult to contact, slow to respond and tuff to reason with

3 years ago

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James Bauer Sun City West, AZ

Delay in time for tech to call us when in excess of 100 degrees

3 years ago

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Kenneth Bernstein New City, NY

There is always something not covered it takes a long time to get service

3 years ago

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patsy hilbers Idalou, TX

they NEVER want to pay went 2 weeks during "hot" weather - finally paid for "contactor" on a/c myself

3 years ago

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GAVIN OLIVER Texas City, TX

MY AC IS STILL BROKEN< THEY NEVER CAMW BACK AND FIX NOTHING< BUT I PAID THEM #85.00 to come out TWICE

3 years ago

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Donna Griddine Kansas City, MO

They do not give up-front full disclosure regarding appliances that may be already aged out of reasonable coverage.

3 years ago

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Jim Las Vegas, NV

Very poor customer service. Took 11 days to get someone out to fix our refrigerator! Imagine The A/C

3 years ago

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Cynthia Dillard Guntersville, AL

They have never paid for any expensive repairs that I've claimed. They've always had a reason not to.

3 years ago

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Carole W Call Costa Mesa, CA

I had to cancel because 3 weeks too long to wait for service when you desperately need that appliance

3 years ago

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James R Jennings Kingsport, TN

Said to send copies of bills, before they where sent they picked the $200.00 bill&ignored the $350.00 bill

3 years ago

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linda suson Charleston, WV

Called on 8/8/22 and got an appointment for repair on 8/15/22, glad I had another bathroom.

3 years ago

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clifford Bill Harris Lubbock, TX

Microwave has been down over two weeks now.i emailed them got response, we will look into it.

3 years ago

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Cindy Las Vegas, NV

They have the better price than from the competition.

3 years ago

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stan hamby Irmo, SC

I had a microwave go out 3 weeks ago and I do not have a replacement yet?

3 years ago

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Elaine Plano, TX

Quick response but very difficult to get a fair replacement cost

3 years ago

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Lee Scalzott Clifton, VA

The amount paid when there is an appliance pay out is too low.

3 years ago

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Gerardo Carrasco Odessa, TX

The response from Choice was slow but the technician they sent was very good.

3 years ago

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Shelia Willis-Reeves Temple, TX

I have had good experiences with them. .

3 years ago

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darrell folmar Fort Worth, TX

they are consistantly good. their vendors are top notch.

3 years ago

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Bill Staten Island, NY

They are professional and understanding

3 years ago

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Kathy Mata Dawson, TX

Problem has reoccurred so it was not fixed.

3 years ago

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Carol Jacques nichols Metairie, LA

Review the notes in my file regarding Roland's ac service. It has been over one month without an air conditioner!

3 years ago

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Gaynell Davis Mount Holly, NC

Could not get a available service contractor to fix AC for one week. The temps were in the 90"s with heat index 110

3 years ago

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Ms. Chaz C. Hiroko Littleton, CO

Spent several hours during many attempts in contacting customer service. Never received a call back from a supervisor.

3 years ago

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Liz Navajo Dam, NM

I filed a claim on June 15th and the company still has not got me appointment with a technician to fix my washer.

3 years ago

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Wilfred Brown

Good service provided by the Preferred Vendor for repair.

3 years ago

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Cindy Hudgins

Took 5 days for a response to set up an appointment for air conditioner that had gone out in 95 degree heat

3 years ago

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Lori Roberson Moncks Corner, SC

5 weeks with no AC. No one can give updates. We had to contact outside HVAC company who restored our AC in two days.

3 years ago

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Lorrie Shadko Southaven, MS

CHW does not seem to hire reliable contractors. I have had all kinds of problems with contractors CHW sent out.

3 years ago

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Robyn Austin, TX

Good pricing and so far, good service providers

3 years ago

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Ruth Strong Fort Worth, TX

The technicians are usually very knowledgeable.

3 years ago

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Richard Kroeger Henderson, NV

Make sure to hire workers that are licensed and indured

3 years ago

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Andre D Cloud Smyrna, GA

I save a lot! It's convenient and versatile.

3 years ago

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David Cosman Denton, TX

2 problems only 1 solved unsolved since JANUARY

3 years ago

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John Hughie Sisters, OR

The communications via the website works well.

3 years ago

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Eshuana Terrell Ruskin, FL

Took 3 days to come out but the job got done

3 years ago

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S sayer Frisco, TX

They respond quickly, but some of the repair people were not efficient.

3 years ago

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John Kenosha, WI

Seems like approved vendors do not put high priority on warranty customers

3 years ago

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Mary Sacramento, CA

Rejected claim. I called to repute and left message and you NEVER bother to respond to my dispute

3 years ago

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Betty Towne - Lucas Adair, OK

The people are good and come to rural areas

3 years ago

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Thomas Purdy Raleigh, NC

Very responsive and excellent technicians.

3 years ago

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Sylvia taylor Myrtle Beach, SC

Service is good sometimes the teck not good

3 years ago

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Ron Brom Chicago, IL

We have had a few appliances that have failed and they have claimed that breakdowns were not normal wear and tear.

3 years ago

Choice Home Warranty Reviews