Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

star star star_border star_border star_border

Victorino Henderson, NV

For a claim, they almost never answer your call. There is always an automated machine. They answer only if you cross your fingers and wait 2 hours, then somebody else overseas answers your call.

3 years ago

star star star star star

Rob Cappello Garden City, NY

Choice Home Warranty had some issues getting a tech to me but the tech from Sears who showed up was excellent

3 years ago

star star star star star

Pretty Brown Girl FL Largo, FL

Good customer service. Effective time management, quick turn around response, thorough communication.

3 years ago

star star star star star

Erik Palmer Rossville, GA

The plumber was on time, friendly and knowledgeable. Located the issue and fixed the issue on his first visit.

3 years ago

star star star star star

Amelia Dye Elkton, MD

I liked the quick response to my service needs . The technician was also on time, friendly and informative.

3 years ago

star star_border star_border star_border star_border

Ali Pourghassemi Waldorf, MD

Do NOT recommend. Slow dispatch time for multiple services. Inexperienced vendors/technicians who arrive late or not at all. Slow repayment for approved claims. Overall poor experience. I had to send a message to the CEO in LinkedIN to get a response.

3 years ago

star star star star star

mike Georgetown, TX

512 Appliance Man was a 5 star Sears Home Services/A & E Factory Service was unsatisfactory(canceled 3 times)

3 years ago

star star_border star_border star_border star_border

Britney Burke Owings, MD

According to messages from Choice Home Warranty we would have a technician assigned to our claim within 24 hours. It has been 33 hours and we have not heard anything. This is the second time this has happened. With temperatures in the high 80’s and high humidity it’s just sad they don’t seem to care if our AC gets fixed.

3 years ago

star star_border star_border star_border star_border

April Mueller

I called to make a claim about my A/C not working on 5/31/23, I spoke with a nice young man who gave me a claim number,so far that is all I recieved. They are still searching for a repair man?? I made another claim that was refused because the item didn't work prior to the policy. So is this company real ?

3 years ago

star star star star star

Lynne S Mellberg Roseville, CA

I haven't used yet, but the man that called seemed very good and explaining the coverage, so just got it.

3 years ago

star star_border star_border star_border star_border

SD23

Poor customer service by a human. The inquiries on the website won’t elevate to a person so there’s no responses to questions about your repair. Responses to their Emails are also ignored. Zero customer service. This is torture to have to fight for information.

3 years ago Edited March 6, 2025

star star star star star

Margo Vela Magnolia, TX

Shawn was very informative and helpful with me making the decision to select Choice Home Warranty to protect my home.

3 years ago

star star_border star_border star_border star_border

Jeff L Martinsville, VA

I am convinced that all home warranty companies are not worth it. Choice is the 4th one we have had through the years, and none of them ever live up to the expectation. They all try and deny any and all claims that come in and require escalation to actually get anything approved.

3 years ago Edited January 10, 2024

star star star star_border star_border

Maggie Rialto, CA

Si many hidden rules. When they sell you they warranty they say everything is covered but then when you file a claim. The find every regulation to not cover you .

3 years ago

star star star star star

Joanne Fried Ponte Vedra Beach, FL

Service was scheduled quickly and dryer was up and running same day. No parts needed to be ordered and no waiting.

3 years ago

star star star star star

Debra Williams Lafayette, LA

I liked how easy the process was in getting some support. The technician who came was friendly and informative.

3 years ago

star star star star star

Darlene Hopper Woodstock, VA

Robert is very good at his job, he’s knowledgeable and does a great job explaining things along the way.

3 years ago

star star_border star_border star_border star_border

D Williams Spring Branch, TX

They send out technician on noon covered repairs wasting technician time and money and costing me the service fee. They cause technicians to go miles out of their way without regard to efficient planning. They refuse to cover something beginning to fail causing a second trip and service fee.

3 years ago

star star star star star

sue whitman Lexington, NC

Top notch service. The Sears service agent was very knowledgeable and efficient. Communications were excellent.

3 years ago

star star star star star

Susan C

Excellent customer service with start up. Greg was very knowledgeable and assisted with all the questions I had.

3 years ago

star star_border star_border star_border star_border

husky400rider Omaha, NE

Choice warranty should list the items they don’t cover, for instance I had a wall hydrant that had a broken stem screw that holds the rubber gasket inplace and seals the water off when you close the valve, for some reason they call this neglect and didn’t cover, the plumber didn’t understand it either,

3 years ago

star star star star_border star_border

Chris Townsend FL

I was hit with a $350 installation fee for a replacement item plus my $75 visit fee!!! Free replacement my TUSH! Service repair was good but replacement is not covered!!

3 years ago

star star star star star

Satisfied Customer

The technician was very knowledgeable of his job, and people oriented. He was very helpful and friendly.

3 years ago

star star star star star

Arnold Smith Plano, TX

They were very quick to respond to my claim, that is why I refer Choice Home Warranty to my Real Estate clients.

3 years ago

star star_border star_border star_border star_border

JulieSis Papillion, NE

TERRIBLE customer service with complete LACK of empathy or any help or sense of urgency. Difficult to work with a HOME warranty company when there is a no understanding or sense of urgency when something like 8 days without a hot water heater due to administrative errors.

3 years ago

star star star_border star_border star_border

Chris Trandai Schererville, IN

CHW slows on responding on claim services> Not accurate appointment setting . Many time cancelled or changed appointments. Changed servicing technician . Quickly to close the case while not completely fix the issue

3 years ago

star star star star star

Edie Jolley Wylie, TX

It was easy to submit a claim and the company, Cortinas & Sons heating and air, that came to do the work was fantastic!

3 years ago

star star_border star_border star_border star_border

Jim Plainfield, IN

The technician who came knew what to look for and did the job well. Choice Home Warranty was VERY disappointing. They had no care to get my HVAC working. It took about two months for them to get a technician to come to look at it.

3 years ago

star star star star star

Frank E Bracamonte San Jose, CA

Electrical technician was very professional and completed the inspection and necessary work in a timely manner.

3 years ago

star star star star star

John Dye Havana, AR

Very nice and knowledgeable young man. He was friendly and did the repair quickly. And,this was on a Sunday

3 years ago

star star star star star

Hyun Jung

He was on time, fixed the problem on that day, and patiently explained to me what happened even after few days.

3 years ago

star star star star star_border

Michael Connors Reno, NV

It was a three-week wait for service after we submitted our claim. Once the claim was fulfilled, the service was excellent.

3 years ago

star star star star star

rick deardorff Round Lake, IL

Ac went out. CHW sent a technician to repair. Unremarkable. Two days later approved for a replacement unit.

3 years ago

star star star star star_border

Denise Lofton Cordova, TN

Tech was friendly and helpful, and determined the real cause of my door issue. Fixing it will require another service request and Fee

3 years ago

star star_border star_border star_border star_border

nancy hamilton Shreveport, LA

this was the worst first experience i have had with home warranties. 3it took over a month for someone to come out to my house to service my claim because companies would take it & then cancel it. the technician that finally came was amazing tho & so nice.

3 years ago

star star star star star

Tesa Laird Lodi, CA

The technician that came to my house was very nice very knowledgeable and I felt very comfortable having him in my home

3 years ago

star star star star_border star_border

Mulle Noorlun Copperas Cove, TX

It took 4 days to get a service man to look at my washer and dryer. They say the washer needs replacing but it has been three weeks without the Lowe's card.

3 years ago Edited July 5, 2023

star star star star star

THOMAS Alameda, CA

I LIKED THE EASE OF BUYING THE CHOICE WARRANTY AND THE VERY GOOD TECHNICIANS THAT SERVICED OUR APPLIANCES.

3 years ago

star star star star star

Vivian Hernandez V

He communicated via pictures of leak to a supervisor and informed us what was possibly going on with leak.

3 years ago

star star star star star

Brandon Haas Middletown, OH

Efficient and thorough. Advised on what brands to stay away from & why machines don’t last as long nowadays.

3 years ago

star star_border star_border star_border star_border

T Drummond Charlotte, NC

I bought a warranty I have made only Two claims and each time denied the people they hire comes to get the 75.00 dollars if you do 10 customers a day that's 750.00 dollars in their pocket easy money. no i will not be resigning up with them again

3 years ago

star star star star star

Patrick Lawler

I'm always impressed with the CHW customer service. It's a great value for the cost, and they're always responsive.

3 years ago Edited January 10, 2024

star star star star star

Alicia Kesler Jacksonville, FL

A service date was provided very quickly and Technician communicated well with me on timing and was quick with his job

3 years ago

star star star star star_border

Betty Flores Lincoln, CA

I liked that a service call was made right away. However, there has been no contact since the service person was here on 5/22/23

3 years ago

star star star star star

Ryan Mitchell Jacksonville, NC

The customer service was great. Malcom was helpful with the process and I didn’t feel like I was being sold too much.

3 years ago

star star star star star

Theresa Pierre

Mr. David T was Excellent I really enjoy his service & I would love to have him come back to service me anytime.

3 years ago

star star_border star_border star_border star_border

Tc45276 Tampa, FL

Choice Home Warranty has been a complete waste of the $1,700 we paid for the policy. Regardless of the issue they have found a remote and random reason to deny coverage of all claims. We will never purchase coverage from the company again and will dissuade our friends from doing business with the company as well.

3 years ago

star star star star star

Stephen Beard Orlando, FL

My tenant was present. He didn't have any complaints and tech replaced parts and fixed the issue with the fridge.

3 years ago

star star star star star

Kristen Hermosa Beach, CA

We love our agent, Stu. She is incredibly knowledgeable, patient, and quick to respond to any of our needs.

3 years ago

star star star star star_border

corey king Toledo, OH

It takes a little while to get a technician but so far we've been happy with the service. It has saved us quite a bit of money with costly repairs.

3 years ago

Choice Home Warranty Reviews