Choice Home Warranty: Read 48,626 User Reviews From Real Homeowners

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Carol L. Myers Califon, NJ

The sales rep that I spoke with was extremely pushy - I wanted to sign up for just one year and he kept trying to convince me to sign up for a longer period of time. I was very close to canceling the warranty and hanging up.

8 years ago

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Mary Tassinari Sebastian, FL

Called for service, in one hour had appointment for repair. A company that stands behind their service.

8 years ago

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PEGGY ROBERSON Washington, DC

I only spoke to a Rep explaining the Company. I did receive an additional discount on my monthly bill. I am looking forward to seeing what the Company can do for us. Sorry I have to wait 1 month before I can use the service. Peggy Roberson

8 years ago

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Antonio Amaral Saint Augustine, FL

Great costumer service Very professional I’m glad to have a Home warranty with you company Love it

8 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

8 years ago Edited September 14, 2021

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

8 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

8 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

8 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

8 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

8 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

8 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

8 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

8 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

8 years ago

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

8 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

8 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

8 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

8 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

8 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

8 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

9 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

9 years ago

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

9 years ago

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Harry Johnson

It was a mistake choosing this company..

4 months ago

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Jimmy

Look it up ! Account number 474064575 horrible!

4 months ago

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Michael Jancoski

Didn't cover shit, you sent out the 2 hacks

4 months ago

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N

Refrigerator went bad over a month still not fixed

4 months ago

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Martha Walker

Not getting things done that are covered

4 months ago

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Mark

Failure to pay a claim $87.50 big mistake

5 months ago

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Gerald Thomas

We are going on almost a month and still not fixed

5 months ago

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Mohammad

never answer phone or call back, stay away

5 months ago

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Shyrl

Not a very pleasant company to work with

5 months ago

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Willie

I saw the commercial and decided to join .

5 months ago

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Shanda

Joke. They do not come repair things in a timely manner.

5 months ago

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Jennifer

They don't repair items they day are covered.

5 months ago

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Tommy

Pathetic company doesn't cover plumbing issues.

5 months ago

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Jayati

Horrible company, they don’t even show after taking money

5 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

10 months ago

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Gerald

has not responded to questions about our dishwasher.

6 months ago

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Keyeriya

I am not getting the services I a, suppose to get. I am very disappointed

6 months ago

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Kevin

Lower price and good marketing reviews. Okay.

6 months ago

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Karan

I don’t know why but questioning my decision

6 months ago

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Dean

Takes two weeks or more to get service.......

6 months ago

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Ronald and Atanya Russell sr.

I am dispointed with the tech about our hot water heater

6 months ago

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Dick Kauk

I needed security not to havre unexpected bills I wasn’t counting on

6 months ago

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Steve cassidy and colleen Stanton

I was offered a very discounted rate over 3 1/2 years.

6 months ago

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Tim Ruth

I have been waiting for a callback for 2 hours and never received any

6 months ago

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Holly Bazinet

It still has not been repaired. I can’t get in contact with the repairman.

6 months ago

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John

It was my understanding that replacements would be like products.

6 months ago

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Thomas

Came with the purchase of my home some weeks ago.

6 months ago

Choice Home Warranty Reviews