Choice Home Warranty: Read 48,238 User Reviews From Real Homeowners

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Verified Customer

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Rosie Ramos

My a/c broke Saturday June 29, I opened claim , service will be rendered until July 8, so as of now I'm without a/c

1 year ago

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Toyce

Your customer service is terrible. Nott easy to contact anyone,

1 year ago

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George

Several issues they did not want cover. Found constant reasons not to cover repairs. Don't recommend this company ..

1 year ago

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Bandon

Terrible customer service, extremely disorganized and dishonest and we’re thoroughly disappointed.

1 year ago

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Anonymous

Terrible service, always late, no live person to talk to, takes two weeks to schedule a call, lacking experience.

1 year ago

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Joshua Crutcher

Worst company they argue the value force to accept a low offer that doesn’t even cover labor horrible company

1 year ago

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Morris

They found the problem quickly, I made repairs.

1 year ago

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Richard

Takes to long for answers and communication.

1 year ago

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John

Fast service, dependable service providers.

1 year ago

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Ann Marie Ford

Choice has a hard time finding service providers in our area

1 year ago

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Teresa

Did great, but did not cover all expenses!

1 year ago

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Louise Baloun (Weezy)

Happy with my contract although last claim was denied. 😐

1 year ago

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Barry

Good vendor but slow service. Customer service just ok.

1 year ago

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Janice Smith

Sometimes it takes a while to find contractors.

1 year ago

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Robert Hawkins

You dont follow through, say one thing and do another. You don't return calls ,and you try to not pay claims

1 year ago

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Brendarichard

They sent a very qualified technician for resolve my issue

2 years ago

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Wesley Leake

Like being able to call one source but now they don't have qualified techs .

2 years ago

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Scott

Good service. A bit slow for AC work to be completed.

2 years ago

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Gary

I have an issue with my air conditioning and you refused to replace it not to happy denied my claim

2 years ago

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Mary

Hard time finding repair people for service call.

2 years ago

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Lorry

I have been very satisfied with the customer service.

2 years ago

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Thomas Gambeski

Liked promptness disliked service rep company sent to repair circuit breaker.

2 years ago

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Joyce Cornuaud

They are sometimes hard to contact on the phone

2 years ago

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Marty Bloise

I've had some good and some bad experiences with them.

2 years ago

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Colleen

Ease of making claims and getting service right away.

2 years ago

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mike thompson

Both claims were resolved quickly and satisfactorily.

2 years ago

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Javier Jorda

Terrible service. Have four contracts with Choice and I am looking for another service company to cancel

2 years ago

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Margaret

They are responsive but send obscure companies to fix items.

2 years ago

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Anonymous

Not offering a maintenance plan, only useful when aomething is NOT working

2 years ago

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Lynn

They didn't really help to rectify my problem had to hire an outside company. Very disappointed with your practices

2 years ago

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Helen Gerretson

I moved over to choice home warranty because the price seem to be a good deal.

2 years ago

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Kris Wyatt

Zero! It took 2.5 months to get my AC fixed. I was promised a refund and now I’m being ignored AGAIN!!!

2 years ago Edited June 20, 2024

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Debra Chattanooga, TN

Prompt response and consideration of services.

2 years ago

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Robin Jones Louisville, KY

So far it good, I’ve saved money and time

2 years ago

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Linda Anderson Southaven, MS

Very fast on the claim. Which everyone says is unusual.

2 years ago

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Jim Chesapeake, VA

Don't pay for things they should. Very hard to deal with about anything. Difficult to schedule service.

2 years ago

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Gwendolyn Upper Marlboro, MD

Did not like the fact that it took 1 whole week before a contractor came out.

2 years ago

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Laurie Johnson Spencer Gainesville, FL

I’m not satisfied with the costs nor the service I’m provided from Choice. I’ll be canceling soon!!!! 3522568646

2 years ago

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Mark Seferian Orange, CA

Pool techs never fixed the thermostat after 4 visits. I had to pay my pool man to do the work correctly.

2 years ago

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Marsha A Lorton, VA

They are a scam. Nothing is covered unless it is completely inoperable, which translates to cannot turn on.

2 years ago

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Carol Zephyrhills, FL

I have been trying to get my dishwasher fixed for 2 years now. So I will not renew this year. Very unhappy

2 years ago

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Shannon Quick Atlanta, GA

do not have available technicians that will work with this warranty - many refuse

2 years ago

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Anonymous

I had a plug go out, so they came out and they fixed it.

2 years ago

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Tony Ha Houston, TX

They sent me a bad technician. Took them multiple time to fix the problem.

2 years ago

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Joanne

Repair has not been completed! Please inform us when this repair will be completed!!!

2 years ago

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Jesse

I'm still waiting on my current problem that I have right now with my dryer.

2 years ago

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Warren Troutville, VA

Lost our heat in so freezing weather. We’re not responsive or easy to work with to resolve the issue.

2 years ago

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Yvonne Atlanta, GA

I don't trust their judgment of technicians who are supposed to be certified. I wish I had a better choice.

2 years ago

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Kevin Lester Trussville, AL

Job well done, but rescheduling is a pain

2 years ago

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Sean

Repairman offered fast & professional service.

2 years ago

Choice Home Warranty Reviews