Choice Home Warranty: Read 48,238 User Reviews From Real Homeowners

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Consuela

The quality of service is always prompt and great.

6 months ago

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Andrew Jones

They got on my claim right away. I like.

7 months ago

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harry mcclay

Augustine showed us the way patience is his last name

7 months ago

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Joann

Choice Warranty had someone come quickly.

8 months ago

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jay brown

CHW selects professional service contractors.

8 months ago

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Ahmedali

They are very quick at work,very reliable and good price

8 months ago

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Verified Customer

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Inga

It took a long time for repair man to come out.

1 year ago

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Tucker

They always do such a good job. Thank you .

1 year ago

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rhonda / raymond clifford wilson

Didn't authorize outlet plugs for repair.

1 year ago

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Pamela Posey And Diane Gunther

Choice warranty has its good and bad dealing with the company

1 year ago

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Rashidul

Worst company to deal with Don’t recommend anyone Totally a failure Especially case manager Andrea marden

1 year ago

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Latisha

Technicians have been very helpful and friendly

1 year ago

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sue and mike worthington

They deny most claims. They do not want to pay. They give you a representative but then have another person call.

1 year ago

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Verified Customer

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Karen

Still waiting for part and upsell on the part that is covered

1 year ago Edited April 9, 2025

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Verified Customer

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John

dont like allowance of replacing product

1 year ago

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Gordon

Bad experience with choice seems like an insurance company who does not want to care of a claim or there customers

1 year ago

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Ming Mertz

We have several policies. Some work well others not so much.

1 year ago

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Shannell

Customer service is wonderful and they will get to your needs quickly

1 year ago

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Verified Customer

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Robert

Took over a week to get a new water heater

1 year ago

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Verified Customer

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William

No follow up or follow through with my issue, never got my broken oven fixed. Would not recommend CHW

1 year ago Edited November 10, 2025

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Clowzell

They don’t live up to the agreements. Offered me $182 and the cheapest appliance I found was $748.

1 year ago

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Verified Customer

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Robert

Prompt response, good follow up and saved me money.

1 year ago

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Russell

The response was good but it ended up costing me almost 500 dollars

1 year ago

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Daniel

Your estimated cost doesn't line up with the actual cost

1 year ago

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Paul/Tena Savage

When dishwasher went out it took too long to get fixed.

1 year ago

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Verified Customer

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Ebony

I like having a peice of mind with a great price.

1 year ago

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Winona

The service was great and also your t Tech that came

1 year ago

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Debra

We have had several bad experiences with Choice and the contractors they get.

1 year ago

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Rich

Very prompt service. One issue took two visits

1 year ago

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Jim

Three claims and got poor service 😢 on all claims. Not happy at all. Sorry.

1 year ago

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Verified Customer

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Mary

The claim we had ended up not being covered

1 year ago

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Verified Customer

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Bob

After fighting to get my dishwasher repaired for 2 and a half months I finally purchased a new dishwasher.

1 year ago Edited February 28, 2025

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Joseph

The company seems like it is easier to deal with this year

1 year ago

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Verified Customer

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David

I thought the extra costs were plenty high

1 year ago

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Richard

Would not replace my dishwasher due to a failure of the heating element touching the tub and burning a hole in it.

1 year ago

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Verified Customer

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B.

Claims are frequently denied, claims are closed out before the work is complete, incompetent vendors.

1 year ago

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Martha Hoffman

Plumber was unable to clear shower drain but did clear main.

1 year ago

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Earline McClary

The turn around time it takes to get the repairs and parts.

1 year ago

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Carolyn Byrd

Too long for a Tech to inspect and e-card process to long to assign

1 year ago

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Deborah

They sent out a good contractor, was very pleased.

1 year ago

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Deborah

They were about a month getting someone over here.

1 year ago Edited January 30, 2025

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Pyrita

Very pleased with end result !!!!!!!!!!!!

1 year ago

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Fatima

Didn't cover my claim and there is real lack of communication. I am in the process of looking for a new company

1 year ago

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Verified Customer

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Kim Drapp

Communication with service could be improved.

1 year ago

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Angela Johnson

Service man was great n finish job in a timely manner

1 year ago

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Wayne

Customer service and speed of claim service

1 year ago

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David

Two of three problems addressed, no resp on last

1 year ago

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Tamara

Getting a contractor scheduled is challenging.

1 year ago

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Joel

see below. sorry but so far I guess I am happy.

1 year ago

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Fetecia

Not enough technicians to take care of claims in a timely manner

1 year ago

Choice Home Warranty Reviews