Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Verified Customer

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JT Beaty

Never cover anything, the companies they send are not professional & do not have a great understanding of their trades

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Patricia Gonzales

Took so long to get my air fixed but when he came he did a great job

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Patricia.

Sep. 9th, 2019

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Lola Sherman

Only my last service was covered, they find reasons not to cover.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Lola.

Sep. 9th, 2019

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Verified Customer

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Mac

Good Service but takes long time to get technician

6 years ago

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leo

always ans all queastion and vely healfull

6 years ago

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Leticia Adu

responsiveness and attention to my request

6 years ago

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JEFFREY WEISSMAN

Have not had to use them yet, so there is no fair way of ginving them a rating

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 27th, 2019

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Verified Customer

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Verified Customer

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Nancy Wentworth

Fine line on what is covered and response time for approval

6 years ago

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Verified Customer

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Mitzie

Most repair companies do not want to work with home warranties.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Verified Customer

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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AW

looks like it covers most. i have not presented any claims

6 years ago

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Penny Wiggs

Prolblems always solve Best customer service

7 years ago Edited January 10, 2024

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Verified Customer

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Verified Customer

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Verified Customer

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Steve Skinner

customer service, knowledge of sales representative

7 years ago

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Verified Customer

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

8 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

8 years ago

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Verified Customer

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

8 years ago

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Verified Customer

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

8 years ago

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Verified Customer

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

8 years ago

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Verified Customer

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

8 years ago

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

8 years ago

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Abe Elmhurst, IL

Most of the claims are not covered . You have to pay the service call first and then you get toldthis is not covered

8 years ago

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Verified Customer

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Regina Zobrist Las Vegas, NV

not happy with them whatever, they have never a repair man that competent enough to repair my appliances.

8 years ago

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Verified Customer

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Irvin Hollywood, FL

Dependable , timely, good value for the service

8 years ago

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NA

convoluted rules for equipment replacements, not flexible to meet customer specific needs

8 years ago

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Verified Customer

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Jack lee Irving, TX

Their customer service is very good and prompt

8 years ago

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Ralph Stevens Rayville, LA

Good service and helpful with questions and time

8 years ago

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Verified Customer

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Stella Moorer Daphne, AL'

Choice Warranty is very responsive to our claims.

8 years ago

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Verified Customer

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Hossein Moaddab Rockville, MD

It's horrible warranty, they take your money but won't pay any penny back to fix your insured appliances

8 years ago

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Verified Customer

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Darel Palmer Huntsville, AL'

Choice is intent on not covering major items - HVAC,Dishwashers, Refrigerators etc

8 years ago

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Brandi Cardwell

Worth the investment because things are always going to break!

8 months ago

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beulah campbell

Choice Home Warranty always follow through in a timely manner

9 months ago

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Larry

Quick service on my hot tub repair. 2 day turnaround was excellent

10 months ago

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James Storey

Everything was Outstanding, price, Service, Well worth Having CHW.

10 months ago

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Nancy E

Quick, same day response to claim. Fast, efficient referral for repairs.

11 months ago

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Michelle Alexander Edwards

None of the claims that I’ve filed were covered. I have yet to see the benefit of having this warranty. The wait time for a technician and then the wait to see if something is covered it’s way too long.

3 months ago

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Skylar Patton

I have filed a claim 2 times. Both times they sent someone out for a $75 fee, just to tell me something is broken but the warranty won’t cover anything. Honestly a giant waste of money and time.

1 year ago

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Kathy Benadi

Thanks choice for getting us a technician to fix our heater quickly. Appreciate it.

1 year ago

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Tricia Nelson

1 year ago

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Adelina

Very good service, muy profesional, on time , excelente contractors, onset . 100 % Garantía.

1 year ago

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Keith Lewis

Choice Warranty sales team and customer service did not honor the service fee charge I agreed to with them. No response from them and contract still show the higher call fee. The sales team is very rude and unprofessional.

1 year ago

Choice Home Warranty Reviews