Choice Home Warranty: Read 48,236 User Reviews From Real Homeowners

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PEGGY ROBERSON Washington, DC

I only spoke to a Rep explaining the Company. I did receive an additional discount on my monthly bill. I am looking forward to seeing what the Company can do for us. Sorry I have to wait 1 month before I can use the service. Peggy Roberson

8 years ago

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Antonio Amaral Saint Augustine, FL

Great costumer service Very professional I’m glad to have a Home warranty with you company Love it

8 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

8 years ago Edited September 14, 2021

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

8 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

8 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

8 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

8 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

8 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

8 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

8 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

8 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

8 years ago

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

8 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

8 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

8 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

8 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

8 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

8 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

8 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

9 years ago

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

9 years ago

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Mark

Failure to pay a claim $87.50 big mistake

4 months ago

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Gerald Thomas

We are going on almost a month and still not fixed

4 months ago

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Mohammad

never answer phone or call back, stay away

4 months ago

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Shyrl

Not a very pleasant company to work with

4 months ago

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Willie

I saw the commercial and decided to join .

4 months ago

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Shanda

Joke. They do not come repair things in a timely manner.

4 months ago

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Jennifer

They don't repair items they day are covered.

4 months ago

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Tommy

Pathetic company doesn't cover plumbing issues.

4 months ago

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Jayati

Horrible company, they don’t even show after taking money

5 months ago

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Wayne

ripoff,dont replace appliances that cant be repaired

5 months ago

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Anthony

I don’t plan to renew due to terrible plumbing coverage.

5 months ago

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David

It was less expensive than our former company.

5 months ago

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Del Hockley

Still waiting for buy out check! I feel it was very low too

5 months ago

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Randy Carter

Five months to resolve claim and still waiting

5 months ago

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Joel Boardman

They did not follow up well for my taste

5 months ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

5 months ago

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Valerie

my rate was raised without any notificati

5 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

9 months ago

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John

It was my understanding that replacements would be like products.

6 months ago

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Thomas

Came with the purchase of my home some weeks ago.

6 months ago

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Thomas

Slow getting plumber lined up. Plumber was fast efficient.

6 months ago

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Blair

Made two claims and on both instances the repair companies did not show up

6 months ago

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Susanne

It was recommended by my realtor………………..

6 months ago

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Kim

The price for a year was the deciding factor

6 months ago

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Catherine

Please call me and I'll explain. Denied claim for no good reason

6 months ago

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Dakota/Fatih Suhre

Got it when I bought the house. Have had a bunch of issues since.

6 months ago

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Corean

You have not repair ANYTHING in the last 2 years You make excuses ALL The Time

6 months ago

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Charles

PRICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6 months ago

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Nathan

Too many denied claims, with pathetic excuses for why they are denied.

6 months ago

Choice Home Warranty Reviews