Choice Home Warranty: Read 48,236 User Reviews From Real Homeowners

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Kay

You’re being unable to fix my problems since summer, what a ripoff.

6 months ago

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Scott Savage

They are the ones that said they provide the best service. However, they lied!

6 months ago

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Allen

Terrible! Slow to respond and very slow to send our repair crew

7 months ago

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Thomas

Raised the price without telling me that's horrible business

7 months ago

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Orv

Quality of service not good. Takes way too long for work to be done.

8 months ago

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Steven

It takes a week or 2 to get something repaired.

8 months ago

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Debra

Zero stars exactly. Denied coverage on a broken HVAC system that is 20 yrs old!

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

2 years ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

2 years ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

2 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

2 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

3 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

3 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

3 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

3 years ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

3 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

3 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

3 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

3 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

3 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

3 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

4 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

4 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

4 years ago

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Jeffrey Waack

Denied! Denied! Even on the appeal, the adjuster kept misstating the policy verbiage to fit his denial.

5 months ago

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Marcia Hart

You can’t find repairmen in our area. When I was told it wouldn’t be a problem.

5 months ago

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Anne

You did not take care of my big ticket item a tankless water heater I got screwed out of 2,500

9 months ago

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Alex

Recieved approval to fix door on microwave 2 weeks ago Still haven’t heard from anyone????

9 months ago

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Tommy Watkins

Takes to long to get someone out to work on problem

9 months ago

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Judy

They do not provide what they advertise and sell to the customer.

10 months ago

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Sam

They did not pay for the cost of replacement.

10 months ago

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Mubarik

Choice itself may be ok but the company you authorized to work is tribble.

10 months ago

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Annette

No one NEVER returned my calls. Denial of a claim.

10 months ago

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Marvin Brown

Very slow response time never found a vendor to fix my AC

10 months ago

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Russell hackenberry

Repair company can not fix and referred all the time please call me a supervisor please

10 months ago

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Theresa

I was very disappointed with the way my claim was handled by the tech.

11 months ago

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Nancy

Scam- find excuses not to cover things that they clearly state in contract are covered

11 months ago

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Thomas

I have had a broken ice maker for over 3 months and still no one has come out to fix it.

11 months ago

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Craig Perry

Disappointed witb replacement policy. Not really enough

11 months ago

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Sandy Deardorff

Reasonable price. But having problems with repair.

11 months ago Edited December 9, 2025

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Claude Dolton, Illinois

I heard it was a better warranty company

2 weeks ago

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Phyllis Nordaby Mt Laurel, New Jersey

I’ve been a client since 2002 and I’ve never had a problem until now.

2 weeks ago

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Louise Golicic Painesville Township, Ohio

Reliable, professional companies Ease if claims

2 weeks ago

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Daniel

Nothing seems to be covered with my warranty. I’ve had two service calls and had to pay out of pocket each time.

4 months ago

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Consuela

The quality of service is always prompt and great.

6 months ago

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Andrew Jones

They got on my claim right away. I like.

7 months ago

Choice Home Warranty Reviews