Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Richard Nelson Danville, IL

I have canceled my account, because they took a very long time to approve any and all the things I needed done.this is not a good company to have.

9 years ago

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Verified Customer

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Lewis Tony Lakeland, FL

Two service calls that took care of the problems

9 years ago

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Joe Liu Sugar Land, TX

Fast response and expense coverage.

9 years ago

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Martin Curley

Their great for small inconsequential claims but if you get into anything that has the potential to be costly they bail.

9 years ago

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Verified Customer

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rose massey North Richland Hills, TX'

Everytime I called them about a problem, even though it was written covered in my contract, they had an excuse to not repair or replace.

9 years ago

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kashif khan

Excellent customer service more than another company I suggest to all my friends

9 months ago

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Chris Graham

The response of the selected provider to show up and get the repair done. One week is to long to wait for a service repair work to be completed

9 months ago

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Ken Overholser

It should not take seven days to get service on my furnace. What if it was mid-winter? Do you cover hotels, busted pipes, water damage? If a company cannot prioritize heat and AC they aren't worth the money!

9 months ago

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Michelle Alexander Edwards

None of the claims that I’ve filed were covered. I have yet to see the benefit of having this warranty. The wait time for a technician and then the wait to see if something is covered it’s way too long.

10 months ago

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Jongha Park

The technician came on time and fix it right away. He was so wonderful and very skillful

10 months ago

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Verdell Mckinney Gainesville, Florida

I was very pleased with the representative Ronald his expertise courtesy and information knowledge was great thank you

2 weeks ago

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James Castillo Gilbert Fairfax, Virginia

Denied clamp of false information or lack of proof

1 month ago

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Dr. Dinesh Sharma Boston, Massachusetts

Choice Home Warranty Not customer friendly company.

1 month ago

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Matthew Lush Auburndale, Florida

My fridge sounds like an airplane now. How is this fixed?!?

1 month ago

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John Masih Fort Worth, Texas

Prompt responses and regular communication, as well as quick turnaround finding a technician to resolve the issue.

1 month ago

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Robert Secreto Summerfield, North Carolina

Choice Home Warranty will do everything in their power to use the cheapest junk replacement parts available. Policies are horrible. Staff can be rude and argumentative. They do not respond well to customer feedback. Nor do they truly care to fix your issues.

1 month ago

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Charleen Chiang Saratoga, California

The technician from Elite plumbing is great, but the time takes Choice to find technician and schedule confirm is not that smooth and late

2 months ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

1 year ago

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Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

1 year ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

1 year ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

1 year ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

1 year ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

1 year ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

1 year ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

1 year ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

1 year ago Edited August 11, 2025

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

1 year ago

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vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

1 year ago Edited June 5, 2025

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Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

1 year ago Edited June 18, 2025

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Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

1 year ago

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Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

1 year ago

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Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

1 year ago

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John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

1 year ago

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James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

1 year ago

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Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

1 year ago

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Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

1 year ago

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Joseph S

I like their rates, and I like how easy it is when applying for a repair claim. I dislike their decision making matrix on whether or not your repair claim gets approved.

1 year ago

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DeardS

Quick and painless. The technician arrived earlier than the scheduled time and was very knowledgeable.

1 year ago

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kevin painter

Their contractors usually respond with date, but usually 3+ days off. While not always on scheduled time, are polite and mostly solve problem.

1 year ago

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George Buncich

The technician was awesome he made the repairs and was gone in less than 45 minutes. Thank you Choice.

1 year ago

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Ang Mitchell

I love this protection policy . Within not even 24 hours I was getting call from the repair specialist

1 year ago

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Kathy G

Troy informed me of the differences between Choice Home Warranty and what other companies weren't willing to offer.

1 year ago

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Ran Bryant

the technician that came was very good and very informative about the concerns i had about my water heater.

1 year ago

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Rebecca

Choice Home Warranty are fast and efficient customer service. I had no problems. I’m so glad I have them. ❤️

1 year ago

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Michael

The salesman on the phone was very pushy. I thought I was going to go forward and I gave him my credit card as he pushed and I said wait a minute. I need to review this with my wife. He said too late. I already processed it.😡

1 year ago

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barbara Gordon

They always find a reason to not repair your claim or to undervalue the replacement cost due you. Contract states that replacent should have similar features. They give you a gift certificate to replace with a low end bare bones product. Their insurance is practically worthless

1 year ago

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Martha

Love Choice Warranty. Had a stove problem. They had a great repairman come. Very happy with Choice Warrenty.

1 year ago

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Robert Strauss

This company assures you that they will repair the item or replace it if unable to fix but what they don’t tell you is what kind of replacement you get You get bottom line appliance for replacement and this last time the repair tech was set for 3 appointments and never showed Stay away from these people you are wasting your time and money

2 years ago

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John

the service man was very polite and courteous job was done very fast . Highly recommended job well done. thanks

2 years ago

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Howard

Buyer beware. Documents/websie offer 30 day free look. When I called 3 hours later, because my wife was not happy with the small print in the emailed contract. It took me speaking with 3 different levels of HARD SELL individuals who made it nearly impossible to get to OKAY for refund. CLEARY DON'T UNDERSTAND FREE LOOK!

2 years ago

Choice Home Warranty Reviews