Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Jack Bonar Kansas City, MO

It took almost a week to get someone out here for the same problem we have had them out three times previously. Still cannot find out what is wrong.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 24th, 2018

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Willard George

Technician arrived early and inspected The situation ; and was very helpful. Thanks!

7 years ago

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Edyta Rodgers Vincentown, NJ

My fridge still not fixed ! Technician half drank in non professional attire with wrong part , waiting and waiting on call back for over a month and 2plus weeks to schedule and coming with wrong part .

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore we appreciate your feedback.
Our Consumer Advocate will contact you directly for assistance.

Sep. 12th, 2018

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Stephen Stone Las Vegas, NV

Renewed my warranty today. I feel we got a good deal. Compared to other warranty companies out there.

7 years ago

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Sylvia Thomas

total waste of my money.. did not fix my air conditioner.. Rude customer service.. They hang up on me when i cancelled my policy. Never again.. Go with Landmark Home Warranty.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 7th, 2018

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Mary McEvers Arlington, TX

Quick response time to claim. Service was great, technician was pleasant. We were very pleased.

7 years ago

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Belinda Hunter Pearland, TX

Generally, the service provided by Choice has been good, as well as the service providers that they use.

7 years ago

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Jaime E Rodriguez-Maldonad Killeen, TX

Customer service are very friendly and explain me in details was all about they cover .

7 years ago

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J Hall Hawkins, TX

Very rapid resolution to the issue with my clothes dryer. Friendly and knowledgeable dervice technician.

7 years ago

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Lorraine Connor Washington, DC

Ok. I have no comparison. So far so good. I did have to call 3 times. A lot of phone tech. When I got someone they were professional.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 22nd, 2018

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Catherine Long Lumberton, TX

They were very prompt and got me back up and running thiubit took extra days atleast I can dry clothes again

7 years ago

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sUNIT West Chester, PA

THEY WERE ABLE TO SCHEDULE AN APPOINTMENT AND GET THE RIGHT REP TO FIX MY WASHER!

7 years ago

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Arlie Appler Cuba, MO

It's too early to offer an accurate opinion other than to say the process of arriving at an agreed upon premium was exhausting!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2018

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Ruseell Sitton Weatherford, TX

Took awhile for guy to come back out to look at fridge again for same issue but was resolved

7 years ago

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Ocea McCarty Washington, PA

They charged me before my contract started and are attempting to not allow me to cancel. I've called multiple times to cancel because the contract has not started and I am stuck on hold and hung up on instead.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were no longer interested in our services. Your policy has been cancelled, per your request.

Choice Home Warranty

Aug. 9th, 2018

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Holly

Since I have no idea as I just signed up, can only observe that your warranty seems to cover things that I am interested in

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 10th, 2018

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Maria Spring, TX

I have yet to have one claim covered. It is frustrating to pay for a service yet they always find a way to get out of covering. Also some of the companies in my area they use are not very good.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

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Vinal Lewisville, TX

This company is HORRIBLE. Their own technicians will tell you they won't cover repairs. Look up Choice Home Warranty Rip Off and Choice Home Warranty is a Scam on Facebook for actual customer reviews.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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Patti Kahn Boca Raton, FL

The people that I talked with today were very curtious , helpful and made me feel welcome to join your team.

7 years ago

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Roland B Polite Converse, TX

Almost every claim submitted could not be resolved … it either not in the covered in the policy or could not be fixed .. same is with my dish washer

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Fred Jackson Peoria, IL

The agent I dealt with on the phone was very helpful and made me feel comfortable with my choice of purchasing this coverage

7 years ago

Reply from Choice Home Warranty

Dear Fred Jackson,

Thank you for choosing Choice Home Warranty as your service provider.

Regards,
Choice Home Warranty

Jul. 13th, 2018

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E.indels Dallas, TX

Very prompt service. The service providers assigned by Choice have done an excellent job.

7 years ago

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Sally T Drews Pinellas Park, FL

It is a great choice for a Home Warranty! Repairmen are on time (advanced call) and professional.

7 years ago

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Gleng Delaware, OH

Before deciding on purchase asked for a sample copy of the warranty but they would not provide. I then stopped all conversation with them and renewed my contract with First American!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you did not choose Choice Home Warranty as your provider. For future reference, our policy is available for public viewing at .

Regards,
Choice Home Warranty

Jul. 5th, 2018

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Fran Lake Wales, FL

Brad C was very helpful, patient and kind in helping me find what will be the best package for me

7 years ago

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Judith Insinga Bellmore, NY

I had a claim on my refrigerator (leaking) going on 3 months...not resolved...part on backorder....repairman says nothing he can do??? I am going to cancel this contract unless I get a new refrigerator!

7 years ago

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John Deamos Georgetown, TX

Signed up yesterday (6/28/18) and asked for a detailed email of your charges. You charged my credit card but no billing copy yet.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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KAREN Claymont, DE

The Choice Home Warranty provided great customer service and timely plumbing services.

7 years ago

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Jaime Luis Ortiz Miami, FL

Good service. The person I talk was very nice.and give the information I need. Very happy whit the service

7 years ago

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Janet Raphael Chino Valley, AZ

I WAS TREATED HONESTLY AND FAIRLY BY YOUR REPRESENTATIVE AND WAS SO GLAD I MADE THE CALL

7 years ago

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Richard Elliott

Very responsive customer service. Offered a great deal on renewing a home warranty program

7 years ago

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Jesse Hill Telford, TN

Claim Denial. Very unimpressed! We had our ac break down and called them. We were told that or coil was leaking due to rust and corrosion. But none were visible. Sounds suspect

7 years ago

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Shereen Arulpragasam Knoxville, TN

You promptly set up my appt The people who came were polite friendly and efficient.

7 years ago

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charles pickail Four Oaks, NC

your company's sales people are good talkers they will tell you every thing you want to here I would never in my life renew my contract with this company. .I hope no one makes the same love that I did

7 years ago

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helen Raleigh, NC

Excellent communication between technician, professional and quickly solved the problem.

7 years ago

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Billy bungert Surprise, AZ

I had another provider and after the first year the renewal price almost doubled! Then I contacted choice and spoke to Anthony. Price was excellent and he answered all of my questions!

7 years ago

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david warren Pinellas Park, FL

Choice pick what they will cover pipes under floor in kitchen would not help with anything.

7 years ago

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Deb Ehrreich Mound, MN

They never notified me that the claim was approved. I had to call the company choice and find out the status of the claim she claimed that there was an email sent and I never got one

7 years ago

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Brenda Carsey Westerville, OH

Our CHW rep, Tom N., is excellent at helping us when we need it. Our scheduling was perfect.

7 years ago

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arenia miller West Babylon, NY

The representative I spoke to was courteous, knowledgeable, informative and helpful.

7 years ago

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Robert Palos Park, IL

Just signed up with the company. However, the customer service in doing so was excellent.

7 years ago

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Hani Husayni Plano, TX

The dishwasher hose needed to be replaced. It’s 12 years old. The claim was rejected ! They claim that the hose was installed too far from the sink, so it’s not properly used.

7 years ago

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Gregory Morris Springfield, MO

Great customer service! Fast, fast, fast service. The, washer, and garbage disposal was fix fast!

7 years ago

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Marilyn Monroe

MANY 5 STAR RATINGS - THEY HAVE GREAT SALESMEN. HOWEVER, they do not stand by their product, or pay claims. Don't be fooled! Read real reviews from people who actually attempted to file a claim!

7 years ago

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Sharon Neal Las Vegas, NV

I was able to get a great plan, because Nathan was very knowledgeable,which helped a lot

7 years ago Edited January 10, 2024

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Marcus Anderson Stone Mountain, GA

The agent was well knowledged, and went out his way to give the lowest price available.

7 years ago

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Alexis Comodore

After careful review of the policy I decided to cancel . There are too many exclusions. I am still waiting for the total refund I was promised

7 years ago

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Barbara Smith Jonesboro, AR

It was easy to sign-up, but I really needed more information on the complete plan in writing. I'm taking a chance.

7 years ago

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Regina Sheffield Amarillo, TX

Just signed up! Representative was super knowledgeable and very helpful helping me choose a plan for us! Thanks Luke

7 years ago

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Mel Henderson, NV

My experience with Choice Home Warranty has been only frustrating. There seems to be one excuse after another for not honoring anything. A real rip off from day one. I will not be renewing anything with Choice Home Warranty.

7 years ago

Choice Home Warranty Reviews