Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Judson Chappel Mandeville, LA

It was easy to submit my claim, and they were here within 12 hours to fix my a/c!

2 years ago

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Cheryl Lynn Hayward, CA

The tech was on time and fixed the dishwasher quickly. He is extremely knowledgeable. You

2 years ago

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Yvette Register Altamonte Springs, FL

Glad I have the service. The repair specialists are knowledgeable and efficient.

2 years ago

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Susan Bowen Washington, DC

Choice is always efficient when handling a repair request and very reasonable pricing.

2 years ago

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Kristen McJacobson Amarillo, TX

The technicians have been great and tried to fix our unit, but choice denies claims, stating the problems aren’t normal wear and tear. We’ve had a home warranty since we purchased our home in 2008.

2 years ago

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Pent54

I've had mixed experiences with customer support. One technician was thorough and resolved the issue, while another simply looked at the problem and charged a fee without providing any service. Scheduling was also a bit challenging at times. Overall, I'm satisfied but hope for more consistency in service.

2 years ago Edited January 16, 2024

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Esther Roberts Houston, TX

Response time was great. Fixed the problem to our satisfaction. Technicians were very polite and professional.

2 years ago

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Dolleen Jenkins Middletown, DE

I did like the plumber he was very professional and did a great job, He explained everything vey well

2 years ago

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Bernard Muriithi Fayetteville, AR

It took forever to get my concern evaluated, language is put in policy to help the company avoid approving claims. Watch out...Do not say you weren't told. They do not deserve one star, my experience.

2 years ago

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Joel League City, TX

The Technicians came at the right time and fixed the garage door as soon as possible.

2 years ago

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Shirley Evans Pennington Gap, VA

was pleased with quick response when claim was posted but stated my policy didnt cover it which has plumbing system in it

2 years ago

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Paul Jackson Houston, TX

Quick professional response to issues. Repairmen are knowledgeable and responsive to needs

2 years ago Edited July 12, 2023

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William F. Wappingers Falls, NY

Someone was out next day and repair was completed. Thanks Choice. Thanks olive air

2 years ago

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Michele D

Allijah had great customer service skills and provided multiple plans and payment options.

2 years ago

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AnnMarie DiMaio Tarpon Springs, FL

The loophole to fix my ac cost me $ 1,500 This should be explained by the ac company before they send someone out. Put me into extreme debt and had no choice due to no ac for 3 days and upcoming surgery the next day.

2 years ago

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LARRY N GILBERT Kansas City, MO

I like The Company Because They Stand By Their Work. And that's What We're Looking For

2 years ago

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Drāno

Service was good. Only gripe was that we couldn’t schedule our appointment until we contacted the contractor.

2 years ago

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Tom Lynch Collierville, TN

Easy to submit claim online and prompt authorization and dispatch for dryer repair.

2 years ago

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Max Encinitas, CA

Avoidance of responsibility to cover real problem at hand Took over 6 calls to get things handled and even still the problem persists So it was not handled in the way it should have bren

2 years ago

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Monica Jakubaitis FL

It was excellent! the service was fast ! Very professional! I highly recommended this company !!

2 years ago

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D.H. Pensacola, FL

Feniv’s heating and air were very professional and outstanding customer service

2 years ago

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Dave LA

No Hassle when filing a claim the company has changed its policy that they will honor all claims

2 years ago

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Robert Smith

Overall good service we have had some issues with them in the past standing by their customers instead of contractors, but overall pretty good

2 years ago

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Wayne Reimer Atlanta, GA

Took four days for Choice to assign a technician to fix my air conditioning system. Thank goodness it was only hot one of those days when we were without air conditioning.

2 years ago

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Ricki Barlow Las Vegas, NV

I am comfortable knowing should something breaks down in my home, there is coverage for repairs.

2 years ago Edited January 10, 2024

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callen gaskin Grandview, TX

CHW hired someone to fix our AC and they ended up making it worse. CHW acknowledges that they broke it worse but won’t fix it now. Don’t use them!!! We’re out $7000 now for something we didn’t do!!

2 years ago

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Gayle Witt

Jerry T is very through and professional. Gave me choices and a product I can live with.

2 years ago

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Suri Chicago, IL

They schedule technician to be send over to solve my cooktops problem with no delay .

2 years ago

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Denise Wilmington, NC

Have not been satisfied with coverage. I would prefer to speak with a person that does not use broken English. Very difficult to understand.

2 years ago

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Sharon Jensen The Villages, FL

Accurate info on technician's arrival. Knowledgeable technician who was very nice.

2 years ago

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Robert Zorzi Birmingham, AL

Hor4ible company. Read your policy in detail. Normal wear and tear not covered. Replacement is about 1/3 of what it actually costs to replace. I will never do business with this CHW again. Horrible.

2 years ago Edited May 12, 2023

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Michael Wu Missouri City, TX

The response from the company is prompt but contractor scheduled onsite visit is several days kind of too long

2 years ago

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JudyAnn Davenport, IA

Josh was very informative and helpful in explaining coverages and payment options.

2 years ago

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Verified Customer

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raynette Bactad Palmdale, CA

Absolutely this is a need. On time and always professional and performs their work with a smile!

2 years ago

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Verified Customer

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Sysong Vue Las Vegas, NV

I like the professional response to my claim needs via email, on the phone, and chat on website.

2 years ago

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Verified Customer

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Frieda Melbourne Beach, FL

I was surprised that you do not pay for installation of equipment you paid for. It is quite misleading to say we are insured.

2 years ago

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Verified Customer

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Marcus Indianapolis, IN

everything was a great with the service and there was no problem with anything. Just great job

2 years ago

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wayne belsha Highland, IN

It comes in handy. We've used several times. Kind of costly. Paying up front fee. $65 service fee is great though.

2 years ago Edited June 7, 2023

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Jordan Flaherty Texas City, TX

They do not follow through with claims. Having been waiting for 6 weeks and multiple missed appointments with no resolution from choice customer reps. Would never receive d them.

2 years ago

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Verified Customer

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Andrew

Choice warranty does not under its contract. Choice Home Warranty refused to replace a washing machine because they claimed the machine broke down because of pre-existing conditions. Absolutely ridiculous.

2 years ago

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Verified Customer

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Riman Dallas, TX

Great company, helpful staff. Been a customer for 3 years and I just renewed for 3 more!!

2 years ago

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Verified Customer

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Mark Collierville, TN

Very fast initial response, next day service and very quick on repair/replacement of AC unit.

2 years ago

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Sharon Elliott Bolivar, MO

Paul was very courteous checked out my system explained everything he was doing.

2 years ago

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Annabel Gabbert Lutz, FL

Easy to make a claim and fast response. Overall I am very happy with the services.

2 years ago

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Robby Templeton Lubbock, TX

Latasha was very knowledgeable and thorough in explaining what Choice Warranty covers.

2 years ago

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Verified Customer

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Cynthia Myrtle Beach, SC

Very quick and responsive thank you several issues and always resolved in timely fashion

2 years ago Edited January 10, 2024

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Verified Customer

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Nancy Tieffer Middletown, NJ

The one time I have called response time was terrific and the repair was handled.

2 years ago

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Verified Customer

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Saly moukdagou Ashburn, VA

kept 1 one start for the price, it was expensive but had great coverage. service is quick and professional.

2 years ago

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Verified Customer

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Gunjan Plainfield, IL

Easily approachable but lot of delays in processing of claims. the time period is unrealistic because the appliances in the home are all necessities and not luxuries.

2 years ago

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Verified Customer

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Warren Markham, IL

The customer service is not that good. The venders they uses for service calls are not the best and they take advantage of people

2 years ago

Choice Home Warranty Reviews