Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Mikim Phan Carmel, IN

Experience with filing a claim was easy. And speaking to a case manager named Nevada was very helpful and quick.

3 years ago

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Tarilyn Beer Indio, CA

The call was very professional and expedient. I appreciated the offers and bought a policy. Thank you!

3 years ago

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Theresa Bland Jacksonville, FL

Mr R was very knowledgeable in explaining what was covered under the plans and offering the best pricing.

3 years ago

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Terri Tucson, AZ

Poor customer service. Rates keep going up and service declines. Too many companies have told me that they will no longer work with Choice because it is hard to get paid after they do the reapairs.

3 years ago

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Diane Shaar Naples, FL

They've always come through for me. Customer service are all nice. I have had them for over 5 years.

3 years ago

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Xuefeng Zhao Fresno, CA

No. 1 choice for Home warranty, we switched our plan to Choice today, and everything is great so far.

3 years ago

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Michelle Yokaris Royston, GA

Choice Home allows us a peace of mind if and when something goes wrong. They are quick, efficient and helpful.

3 years ago

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Trey Gayman TX

Wonderful / quick response time. Any time there were changes made, new emails came through promptly. Thank you

3 years ago

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mary murphy Fayetteville, GA

Very knowledgeful, patient, understandable and helpful. I was able to get the coverage I needed without any hassle.

3 years ago

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Verified Customer

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Sandra Shavers Cleveland, OH

Things are going good, we had an issue with our dryer called home choice you guys sent out contractors they fix the dryer all is well in Jesus name

3 years ago

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St Pham

Professional prompt effective solutions . Reliable and reasonable pricing with 25% discount for 3 years. Great choice

3 years ago Edited May 19, 2023

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clyde lyons Ashburn, VA

It is easy to file a claim. The claims were scheduled for service the next time and the serviceman was on time.

3 years ago

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El B Miami, FL

Choice Home Warranty denies most claims. They constantly try to weasel out of covering everything. They are difficult to deal with and you must be prepared to fight with them over every claim. We have had this company for 5 years and it's been 5 years of headaches and misery.

3 years ago

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Susan Brown Grants Pass, OR

It was difficult to talk with someone. When I finally got a live person on the phone they were hard to understand. I was referred to the website to file my claim. It did not work. It took too many phone calls to finally get a tech out to assess my problem.

3 years ago

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evelyn perez Chicago, IL

Great customer service. I had no issues. I like that I have a point of contact in case I have questions

3 years ago Edited June 7, 2023

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Roberta Richardson Stockbridge, GA

I liked the speedy response and the professionalism and courtesy of the tech. He was knowledgeable and trustworthy.

3 years ago

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Lee Hegarty

I spoke with Greg and it wasn’t the first time, he is such a joy to work with, customer service is top notch!!!

3 years ago

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Mark Dante Chicago, IL

Service went well. Takes a bit of time to get a tech assigned. In this instance it was not an emergency, so not a big deal.

3 years ago

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Johnny Amarillo, TX

It took awhile for a contractor to accept the claim. The results was very satisfactory. They replaced my hot water heater. I will renew the contract.

3 years ago

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Sunny Goodwin Anaheim, CA

They have been good about getting back to us with a technician to do the work we need within 24 to 48 hours.

3 years ago Edited June 21, 2023

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Madonna M Wyche Greer, SC

They answered my claim quickly, and efficiently. The technician they sent out did a great job. I'm very pleased.

3 years ago

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MA S Paterson, NJ

Worst service one can expect. Optum to use your own service agent >s tricky and then Choice does not pay due to their loop-holed process. Orders are not responded to and then Choice drops the ball expecting you to handle it with the service provider.

3 years ago

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Verified Customer

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Carolyn And Harold B Sebring, FL

They are not reliable nor honest. A few months ago I put in a new claim on my washer which was taken care of. At the same time I ask about a previous claim on my stove top which they made a new claim for. I was to wait on the serviceman to call me to set up an appointment. I haven't heard from Choice Warranty since.

3 years ago

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Verified Customer

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Bonnie Decker Coolidge, AZ

Refused to fix the actual problem and the bandaid part went out a week later during hot wave in AZ. Thanks for nothing. The only reason for 2 stars is the contractor was fantastic.

3 years ago

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Heather Meyer

I would give zero stars if it were an option. They do not stand by their products or their customers. They accept pictures of random homes as the ones of their customers and deny service based on BS. I have had 9 homes and 9 warranty companies from one side of the USA to the other. Choice is the WORST.

3 years ago Edited May 17, 2023

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LBI4ever Middletown, NJ

CHW uses paragraph 5 in limitations of liability contract clause to avoid having to pay for most repairs because of "excessive use causing increased wear and tear". A faucet fix, or an air handler repair takes hours of appeal to get CHW to pay something toward a repair. Do not use CHW.

3 years ago

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Vernadine Craft Memphis, TN

Expert Heating &Air they are very knowledgeable about what they do .. Very helpful and friendly.. Amazing Service

3 years ago

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Verified Customer

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Ayanna Grey Batesville, AR

Nonexistent customer service. Extreme wait time for service call. Dissatisfied with service provided by contractor and no help from CHW. Made to jump through hoops unnecessarily to get repairs completed.

3 years ago

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Baseer Nashville, TN

Josh was very nice, professional, humble and friendly, and completed the work in under an hour - I highly recommend.

3 years ago

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Troy VreNon Hot Springs Village, AR

The guy who came out and did the work on the garbage disposal was very good very efficient very quick

3 years ago

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Sargon Yalda Chicago, IL

Although the contract's value is good, and gives the homeowner a peace of mind for larger claims, the denied claims are a negative indication on the company's operations.

3 years ago

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Choice Warranty Calabasas, CA

My rating so far is the best. I’m just waiting to check out actual repair. So far easy and considerate"

3 years ago

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Vincent Cipolla Vero Beach, FL

Arrived precisely as promised in phone conversation 30 minutes prior. He was neat and clean and very personable.

3 years ago

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Anita C Laveen, AZ

I really enjoyed talking to Amy! She did not rush the process and was very helpful in helping decide the best option!

3 years ago

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Laurie Cooperman Los Angeles, CA

Same service as the other home warranty services….equally good, but at a far more reasonable price.

3 years ago Edited January 10, 2024

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Verified Customer

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Ahlam Cedar Hill, TX

I've had the worst experience with this company. They will not help at all. It took me over a month of messaging on the portal and finally talking to an agent, the agent I spoke to was very rude. Still haven't had the issue resolved since march.

3 years ago

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Verified Customer

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JOHN NUSS Lake Havasu City, AZ

I started a claim in February. To this day the job is not complete. I understand things happen but they need a larger group of technicians so a simple job does not become a long wait

3 years ago

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Verified Customer

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Edward Goose Creek, SC

Able to make a decision as to whether to replace or repair and the $85.00 charge is always cheaper than a service call.

3 years ago

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Verified Customer

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Lori Panama City Beach, FL

the company doesn't seem to have the resources to help their clients.....i had to find my own .....pay for it......and now waiting for reimbursement....had a three contract...i will cancel as soon as i receive my reimbursement.

3 years ago

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Verified Customer

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Cheryl And Alan Winter Garden, FL

Totally AWESOME!!!! A/C company was on time repaired unit with no issues. Another GREAT experience with CHW!!! Thanks

3 years ago

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Verified Customer

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Anthony Old Bridge, NJ

First time I switched from AHS and issue for our washing machine occurred, their service was very satisfactory.

3 years ago

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Verified Customer

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Dimitrios

I’m very impressed how fast t CHW reacts to a claim and has an appointment set for me with a repair company.

3 years ago

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Verified Customer

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C. Chin Alexandria, VA

The service company once did not replace our garbage disposal with the same horsepower and changed the sink drain where the water backs up or the water drains slower.

3 years ago

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Verified Customer

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Larry Salit Simi Valley, CA

Choice was very quick to find me someone to help me. The tech and company they assigned was excellent.

3 years ago

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LeRoy W Brownsville, TX

As an elderly customer,75 years old it is disappointing that they would deny a claim for repairing our leaking bathroom faucet saying that we damaged it. Seems they try to take advantage of the elderly.

3 years ago

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Verified Customer

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Renate Houston, TX

I waited all day, called the service provider three times to confirm, got no answer and no return call. 20 minutes after the time window, I called and finally got an answer. They claimed Choice never gave them the claim. A day wasted and now I'll have to waste another.

3 years ago

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Verified Customer

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Central Texan Woodway, TX

They only repair or replace at "builder cost" and if builder cost is not available in the area that's just to bad. And they won't even tell you where you can get parts at "builder cost. Choice is a bad choice. I am switching to a good home warranty companyu!

3 years ago

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Ba t

It took 3 days just to get an appointment then it was another week after to get the heater fixed. The technician that came was good fix problem in ten minutes.

3 years ago

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Larry Denham Springs, LA

They were very professional and did a great job and solved the problem. Very happy with the service .

3 years ago

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Lauren Daly New Berlin, Wisconsin

Great service. Have had a few claims and all done in a timely matter with people who know what they are doing.

3 years ago Edited August 3, 2026

Choice Home Warranty Reviews