Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Donna Sparks Orange, NJ

I had 2 service companies, the HVAC was very good and ultimate plumbing has had me waiting since 7/26/22 for "parts" or washers to fix my leaking faucets despite numerous calls to you and to the company. It's just too ridiculous

3 years ago

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cynthia aiken Benton, IL

I have yet to have my electricity done and it has been over a month or two.

3 years ago

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Stephanie Merkli Dela Cruz Richmond, VA

Accurate and complete communication is lacking

3 years ago

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Jeanette Roca Oakland Gardens, NY

the one time I filed a big claim in 6 years, they gave me a hard time and denied it

3 years ago

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Rita Rothenberg Whitesboro, TX

5 times you've come to fix my GE refrigerator and it's still not right

3 years ago

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Seymour Wodakow Englishtown, NJ

Lack of direct, personal contact with CHW.

3 years ago

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michael t skidd Saint Johns, FL

still waiting for the claim amount they have promised.

3 years ago

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Michael Holly Springs, NC

I think the the value for the coverage was good.

3 years ago

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Sue bayus Millsboro, DE

Took 2 weeks to find me a vendor. Too long.

3 years ago

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Karen Volmer San Antonio, TX

You should pay to replace appliances in full.

3 years ago

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Andtew Fontana, KS

Lots of missed appointments from their service technicians

3 years ago

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Ed Xiques Tampa, FL

It takes too long to get things repaired.

3 years ago

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Arlene Otis Palm Desert, CA

Service provider that Choice recommended was terrible.

3 years ago

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Gary Quinton Wilmington, DE

Cannot choose repair contractor for contracted repairs

3 years ago

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Ronald James Beaver, UT

When you have a repair it takes awhile to get it completed

3 years ago

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Sara McKay Riverview, FL

Challenging to get in touch with customer service rep

3 years ago

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Ronald D Grimmette Cordova, TN

I have current claim that has and still pending/unresolved.

3 years ago

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you sent me an email Fredericksburg, VA

Fixed my ice maker. but denied my AC claim.

3 years ago

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Bj Chumley Washington, UT

First people were awful. Second people never showed up or even bothered to call.

3 years ago

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John Ramey Frisco, TX

the approval process and customer service is TERRIBLE. Will not renew nor ever recommend

3 years ago

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Curtis Stitt Lynchburg, VA

Terrible service. Takes weeks to get a technician and then they refuse to fix anything.

3 years ago

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Nikhil Saint Joseph, MI

Worst service ever. Only care about saving money and ways to ignore customer claim submissions.

3 years ago

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Lisa Abingdon, MD

Horrible. I still have not received my check and the customer service guys was a jerk

3 years ago

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John Canton, GA

Horrible customer service no follow up on claims customer service agents who can't speak English

3 years ago

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Lynn Reid Houston, TX

Customer service is garbage and they have no service delivery accountability.

3 years ago

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S Bloecher Texarkana, TX

Been waiting for almost a month to get reputable repair man for water heater!

3 years ago

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Ron Baker Kansas City, MO

Takes to long to get service!! It took 10 days to get someone out!!

3 years ago

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William King Denver, NC

Not happy with the quality of people available to address problem.

3 years ago

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Lynda Sidney Kenner, LA

They do not honor the stated obligation when it comes to replacing appliances

3 years ago

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Jim Buonpane Aurora, OH

The repair I need has yet to be performed after waiting 5 weeks and counting.

3 years ago

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Judith Ellen Choate Antioch, CA

They do not try to help me when it comes to my plumbing problem

3 years ago

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Maryvette Killeen, TX

Well they need to had more options in the work order

3 years ago

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Allen N Davey Honolulu, HI

Sears appt canceled with NO progress in weeks.

3 years ago

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Gary Dinman Sparks, NV

Incessant hounding high pressure tactics to renew both in personal phone calls and emails.

3 years ago

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Adele Wimberly Lacombe, LA

Not enough follow up and too long to get repairs

3 years ago

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David Mumbulo Barton, NY

Work not complete -- waiting for replacement part.

3 years ago

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Linda Annobil Sicklerville, NJ

Technician from AAA came took the service and cancel my appt and didn't submit anything

3 years ago

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Mike Ehr Marion, IA

they decline almost every claim using reason not normal wear

3 years ago

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Scott Stevens Shawnee Mission, KS

Only because I can't rate them a -100, Worse customer service I've EVER dealt with

3 years ago

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Donisha Franklin

Not pleased with still having to pay out of pocket

3 years ago

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Scott Shurett Tuscaloosa, AL

Their total lack of urgency or even importance of sending parts in a timely manner.

3 years ago

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Jolene Gilmore Elizabeth, NJ

Terrible response, communication, and follow through on claims. Hassle at every step.

3 years ago

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DT Dancer Georgetown, TX

2 service calls, fee paid, no repair done, unable to contact a manager for explanation.

3 years ago

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Jacqueline Jueckstock Oxford, MI

They take your money and make up reasons not to honor your contract when something breaks

3 years ago

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Phillis Daugherty Eagle River, AK

Like pull teeth to get anything done. Vendors wanting full payment and me to collect from CW

3 years ago

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Tina Bartram Delaware, OH

Service and responsiveness have decreased recently

3 years ago

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Satish Raidas Buffalo Grove, IL

Not fair replacement price was given for the issue

3 years ago

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You have my name Lubbock, TX

The person I spoke with was very hard to communicate with!

3 years ago

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Melvin Brackeen

They send someone out and then they have to call them to get an OK to repair the appliance or part of whatever it is and then that's another two or three days you have to wait

3 years ago Edited January 10, 2024

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Verified Customer

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robert pelnarsch Fernley, NV

the repair man ordered the wrong part we have been waiting about a month

3 years ago

Choice Home Warranty Reviews