Choice Home Warranty: Read 47,871 User Reviews From Real Homeowners

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Verified Customer

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Guia

When sending email for questions CHW response very quickly

6 years ago

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Verified Customer

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jeanne cooper

they kept to the contract to fix or replace

6 years ago

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Ritha Singer

Have called 3 times for same issue and had to pay a trip charge everytime

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 4th, 2020

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Verified Customer

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Francine Cunningham

On occasion it has taken a lengthy time to acquire a technician.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Joan Marshall

Quickly respond to my needs with professional service.

6 years ago

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Verified Customer

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Monika Sobczak

The worst customer service possible, no follow up, not good contractors. Issues never addressed. Just terrible.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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Monir

Service contractors/technicians' quality is not always good

6 years ago

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Verified Customer

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Ruth E. Douglas

Contractor was on time and did completely great job.

6 years ago

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Verified Customer

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Tony Leombruno

Few claims are covered. The amount paid is often based on sub standard contractors.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website

Feb. 26th, 2020

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Verified Customer

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Clifford

Very good service that came out almost right away.

6 years ago

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Verified Customer

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Arpa

Many things not covered. The service providers charge more than visiting fee because choice does not pay them.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 14th, 2020

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Verified Customer

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Dale

They wouldn't cover the part for my refrigerator. They are just alright.'

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

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Verified Customer

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Keith

Missed appointments. Work was good. Some businesses would not work with Choice.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Verified Customer

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Imtiaz Khan

Very prompt and team looked very responsive and let the promise for timing. I had bad experience from last company

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2020

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Verified Customer

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Carol

I've been happy with the vendors they've sent out.

6 years ago

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Verified Customer

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D Leonard

As usual, they don't cover it. You pay for the coverage, but when you have a problem they refuse to cover the issue.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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Brooks

Bad service; 'we don't do emergencies'. Too long a wait time before name of service vender is disclosed

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Verified Customer

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Jeff

Tend to not cover a variety of appliances or services

6 years ago

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Verified Customer

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Joe Ramos

Technicians are unreliable . They set appointments and don't show up

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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Verified Customer

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George

Lousy customer unrepairable ceiling fan 70.00 less 45.00 for service call org fan $280.00

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 17th, 2020

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Verified Customer

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Carol R Carter

Too much not covered-things that need to fix but they won't cover

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

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Verified Customer

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Kerry

They don't have a all in one contractor to take care of the problem

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

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Verified Customer

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Kumar

The service provided was very late and I had to call several times.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 15th, 2020

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Verified Customer

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beth

Some things that are not covered should be covered

6 years ago

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Verified Customer

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ricarda john chapman

after years wheres my discount?seems like we should get one after a few years

6 years ago

Reply from Choice Home Warranty

We would like the opportunity to look into this for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jan. 8th, 2020

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Verified Customer

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Arlesia Butler

Repeated repairs on same items. Once came out and did nothing but collect fee.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 8th, 2020

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Verified Customer

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Phyllis troyer

Will not pay for repairs . Find someway to say the homeowner was not diligent in maintaining the appliance.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Verified Customer

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James House

The salesman misquoted me on coverage that I did not receive

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 3rd, 2020

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Verified Customer

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Allison

Good company. Always positive results. On time service.

6 years ago

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Verified Customer

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Kitacraw

Trustworthy. Most issues are covered. Reasonable call fees.

6 years ago

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Verified Customer

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Rob

Remarkably inefficient service, unnecessarily time-consuming, poor customer service.

6 years ago

Reply from Choice Home Warranty

Rob,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Verified Customer

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Allen Jackson

Been inconsistent in service providers... we had to do most of the calling

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Verified Customer

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Logan

have been without stove for over 1 month. my "specialist" never responded despite daily emails and v/ms from me.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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Barry Warner

Still working on my claim. Second repair company to come Friday

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

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Verified Customer

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Thomas

They cover small items but will always deny anything larger and make it difficult to challenge.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Sharmeena

good customer service and good response time

6 years ago

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Verified Customer

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Galil Noaman

Poor attendace to client needs. Orders remain open for weeks and sometimes months without resolution

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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Mariann Gannon

the repair took 3 weeks. For parts to arrive.

6 years ago

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Verified Customer

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Michael chatterton

Summer poor couldn't get a service man to come out after one week waiting!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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M. Arena

The original plumber sent to fix a common toilet problem was incompetent.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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Larry Green

They are horrible when it comes to paying claims

6 years ago

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Verified Customer

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Mike

Responsive. Quick service. Knowledgeable technician

6 years ago

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Verified Customer

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Hosea Gradney

Take sometime more than a couple of days before the provider come.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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Verified Customer

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Suzanne Crouch

Length of time to complete repair was long.

6 years ago

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Verified Customer

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Cleda Hargis for John Newman

They wiggle out of paying for major problems every chance they get! We still have to pay!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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William

I had a water leak and they came out and fixed it.

6 years ago

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anonymous Shreveport, LA

The person who offered it to me was really nice and explained everything well.

6 years ago

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Verified Customer

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Tamara

Friendly and concerned rep, quick to response

6 years ago

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Verified Customer

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Jim

Disappointed with service tech. I don't think he was totally honest with me.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 15th, 2019

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Verified Customer

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McGehean

safe & efficient in resolving my problem

6 years ago

Choice Home Warranty Reviews