Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Verified Customer

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J. Deitch Lindenhurst, NY

Had a problem with a refrigerator and received money towards a new one

5 years ago

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Rowena Villaver Las Vegas, NV

They good costumer service, and I well recommend to all my family friends,

5 years ago

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Adolph Vogt Murrells Inlet, SC

Great service, with very qualified repairmen

5 years ago

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JOHN Annis Orlando, FL

I have had one call for service in the last year and a week later get a monthly and copay increase

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 1st, 2021

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Verified Customer

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G Brown Gibsonville, NC

Quick response; low deductible; knowledgeable contractors

5 years ago

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John tracy Las Vegas, NV

Service and timelyness for the first time used

5 years ago

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Crystal Kornegay Upper Marlboro, MD

The Excellent customer service provided at my home

5 years ago

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Cora Moren Advance, NC

They have followed through on all our issues quickly

5 years ago

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Everett Barber West Palm Beach, FL

Timely, curteous, technically competent tech!

5 years ago

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rocco sblendorio Patterson, NY

Service response was quick and the reimbursement timely

5 years ago

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Uche Aginam Bowie, MD

They try to wiggle their way out of coverage when anything breaks. They also take too long to come out.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Steve Edwards Pataskala, OH

Only have used them once, but it went smoothly.

5 years ago

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Jaime Cervantes Conroe, TX

They answer is quick and helpful when we need help

5 years ago

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Jennifer Pandiscio Duluth, GA

Cannot get a call back from the escalations manager. Have left messages on voicemail and through the portal. Thoroughly disgusted at this point

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 1st, 2021

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Verified Customer

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Jamie Jakub

Fast and easy. Came and gave us a fair and common sense fix

5 years ago Edited January 10, 2024

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Hari Princeton, NJ

Great service with little or more time to fix the things

5 years ago

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Susan Masegian Reno, NV

Everything has been in a professional manner

5 years ago

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Shrinivasan Mani Frisco, TX

Very responsive, price competitive. gives peace of mind.

5 years ago Edited January 10, 2024

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Beatrice Toledo, OH

They take care of their customers like. family

5 years ago

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Cindy Jones Des Moines, IA

Customer service very inconsistent. Different answer depending on who you talk to.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 28th, 2021

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Verified Customer

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Jim McHood Prescott, AZ

Quick and provided good people to do the job

5 years ago

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William B Wolfe Louisville, KY

Quick service, easy to file claims, good prices.

5 years ago Edited January 10, 2024

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Alan D McKinney Locustgrove, VA

I think the contractors used should be more mainstream and known.

5 years ago

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Karen Jackson Huntsville, AL

Because the work done in the refrigerator is not good. They put rubber around the door, but it keeps coming off.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Dianna M. Yates Broken Arrow, OK

They did an efficient and complete repair.

5 years ago

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Barry Zweiban Okatie, SC

They respond quickly and complete the job

5 years ago

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Roni Woodstock, IL

Given a four hour window and vendor calls after four hours to say they are coming.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 27th, 2021

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Verified Customer

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Dick Dowd Locustgrove, VA

Service and your commitment was "choice"

5 years ago

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Robert Rager Downers Grove, IL

I had a stove top fixed. It was fast and a great job

5 years ago

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Lionel Gonzales La Porte, TX

When I called about my AC They were very quick to get somebody out there

5 years ago

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Rebekah Surfside, FL

Prompt service and reputable technicians.

5 years ago

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Hans Korsten Hollywood, FL

Very fast response, excellent service technician.

5 years ago

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Katie Jones Forrest City, AR

Followed he terms of the contract. Very friendly

5 years ago

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Roxanne Powell, OH

My one service request was completed successfully

5 years ago

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Eugene Rogers La Porte, TX

They got on the job and did it right no problems!

5 years ago

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Bob Horton Goose Creek, SC

0n time knowledgeable and nice to work with.

5 years ago

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Carol Trieger Fort Worth, TX

I needed a new AC and they only paid for the cost of replacement compressor meaning we had to pay 7800 for a new unit.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 22nd, 2021

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Verified Customer

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Anthony Jackson Cleveland, OH

He came and took care of business which is usually the case

5 years ago

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Jack Huber Sun Prairie, WI

Easy to make a claim. Claim resolved quickly

5 years ago

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John Hess West End, NC

They are prompt, professional and knowledgable..

5 years ago

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Michael Watson Hebron, OH

Always there to help, professional, polite and concerned

5 years ago

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Mario Medina Las Vegas, NV

Very Fast response and great customer service

5 years ago

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John Werner Reno, NV

You been very fair so far.service has been satisfied and in a timely fashion.

5 years ago

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Wanda Fleur Saint Paul, MN

Not much communication but they got the job done in a timely manner

5 years ago

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Aileen Snider League City, TX

Scheduling was very quick. Service person was very good.

5 years ago

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Donna Maguire Sierra Vista, AZ

They follow thru and fix any providers issues that arise.

5 years ago

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Janice Jackson Tuscaloosa, AL

Had experience with air conditioner someone came out explained I needed this and that done never received any feedback

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 22nd, 2021

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Verified Customer

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Gloria Benzmiller Texarkana, TX

They have yet to finish 3 claims I have called about. They always have some lame excuse as to why they never can get them taken care of.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 22nd, 2021

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mary Hickman Surprise, AZ

They were prompt to fix the air conditioning unit which went out suddenly.

5 years ago

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Joe Plymouth Meeting, PA

responsive with quality technicians and very timely

5 years ago

Choice Home Warranty Reviews