Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Gina Divello Harwood Heights, IL

I love CHW. Extremely helpful and the technicians that are sent out are wonderful.

3 years ago Edited January 10, 2024

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desere n Flushing, MI

Choice is refusing to pay for a repair of my washer. Stating that the hinges on my washer are physical damage due to me opening and closing the lid. in reality it’s rust from being 9 to 11 years old.

3 years ago

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Ram Nagamohan Houston, TX

The technician was extraordinarily knowledgeable and friendly. So happy we got him.

3 years ago

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Barbara Turner Springfield, IL

Prompt response! Good service people are skilled and Professional! Reasonably priced.

3 years ago

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Dick Wall Dallas, TX

Excellent results and service from the providers that Choice Home Warranty has suggested thus far.

3 years ago Edited January 10, 2024

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Kyle Martin Dallas, GA

It has been good I feel its a bit over priced but if something goes wrong it's worth it.

3 years ago

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Edwin sinsuat Ladson, SC

Very satisfied, great customer service and the contractors are all great. Best company for sure.

3 years ago

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Louise Roles Alpharetta, GA

So far they've been pretty good about getting someone out here in a timely manner.

3 years ago Edited August 28, 2023

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Carolyn Sharp Indianapolis, IN

Took 3 weeks to get my air conditioning fixed. First guy cancelled day of service. 2nd guy came several days early and was great seigrist sheet metal and air I highly recommed

3 years ago

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uyonda lovett Kings Mountain, NC

I don’t like them. My dishwasher does not work. And can’t be fixed caused leaking to my floor now I have floor Damage. Choice still in refused to replace it. Not I don’t have a dishwasher

3 years ago

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LaVoris Satterfield Philadelphia, PA

Customer service Representative was excellent he explain my entire policy in details.

3 years ago

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M V

I keep getting assigned technician appointment times that are impossible for me to be home for. This then requires me to make multiple phone calls and be on hold for long periods.

3 years ago

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Emma Anderson Fairburn, GA

This is my first experience in the beginning it did not go well; however the rep. discuss the issue and she made it ok

3 years ago

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Donna Thomas Charlotte, NC

I just heard of them today. The experience was brief, painless. Going to look up the company, and look over the information when I receive your introductory email.

3 years ago

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mark James Akron, OH

wonderful so far customer service although I'm still looking for a monthly discount on my service calls

3 years ago

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Tom Rothweiler GA

2 day turn around. Tech had the new part (Disposal) with him. I would recommend his services again.

3 years ago

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Dericka DeLoney Wartrace, TN

Expedite technician to come. Technician very knowledgeable and prompt. Great seri

3 years ago

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Joan Bridge Milwaukee, WI

Polite, efficient and on time provider. But it took a long for Choice to dispatch a provider (plumber).

3 years ago Edited May 9, 2025

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mike anderson

Very poor overall in communication, replacement issue and company admits it is cheaper for them to pay-out a claim at a lesser value instead of repair (backorder part) or replacement.

3 years ago

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Chris Butler Naples, FL

The company has been timely sending professional repair individuals for each of my claims.

3 years ago

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Richard Green Rehoboth Beach, DE

Poor response time....had to send 3 different techs just to tell me the ice maker was not working and couldn't be replaced....only offered me 1/3 of what a new ice maker costs, the identical make and model

3 years ago

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Joel Nannis Rockwall, TX

The respons was quick and the tec fixed our problem quickly and was very knowlable

3 years ago

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Steve Klatil Oakland, CA

Salesman was very knowledgeable in terms of service provided compared to other providers.

3 years ago

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Maelyn Smith St Louis, MO

Quick and efficient service. I have never waited more than 2 days for a response!

3 years ago

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Chenika Butler Baltimore, MD

It’s always some crap with them. I’m a paying customer yet they don’t cover or deny most of my claims. What the point of having the warranty if I can’t ever use it. Terrible company

3 years ago

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Emily Rockford, IL

With Choice Home Warranty, I have always received prompt and extremely reliable service!!!

3 years ago

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Craig Means Marshalltown, IA

Terrible service. My last problem, a leaking toilet, took 53 days for them to fix. They tell me to find my own repair company, pay them, then wait for reimbursement for faster service. That's total BS.

3 years ago

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Stamatia Manchester, CT

I just started my warranty with choice Home . The employees were very pleasant and knowledgeable.

3 years ago

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M Morales Orlando, FL

First time user, CHW did not disappoint. Timing, pricing and services were prompt. Thanks

3 years ago

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Ann Lutz Charlotte, NC

He arrived on time but washer started working properly so he did not have to repaiir

3 years ago

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Andrea Denney Middletown, OH

Easy to work with and great customer service. No difficulty with repairs or replacement.

3 years ago

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william weyland Philadelphia, PA

Terrible phone call auto system . But they processed the claim quickly. Would rather speak to a real person.

3 years ago

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Mary Grace Inlong Wylie, TX

It was remarkably good and precise. He explained everything what it has to be covered .

3 years ago

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Timothy Shoenfelt Columbia, SC

The service was very quick to happen. I submitted the claim and the next day the technician came to fix the issue.

3 years ago

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T Russ Monticello, AR

Technician was fast, very knowledgeable and courteous. Got a quick response from CHW

3 years ago

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Christian Madu Mansfield, TX

Great!! The issues where resolved as scheduled. The technicians arrived on time.

3 years ago

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Gary Dickson, TN

This time was a good experience. The initial appointment was disappointing due to length. However, contractor came earlier than expected

3 years ago

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AskHoffa Huntersville, NC

Years of great service! Long term policy holder, I like that they have an app or call for human.

3 years ago

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Tiffany Blevins Fayetteville, NC

Great service and fast responses! The claim process was simple and easy to navigate.

3 years ago

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Stacy Jespersen City of Saint Peters, MO

So far this company sounds great. Rate licked in, weekend service calls and great customer service. Can’t wait!

3 years ago

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Jeffrey Zink Naples, FL

Did not cover much of the replacement of my water heater. $675 was my share of the cost. The plumber doing the job was good.

3 years ago

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Desiree Yates Leesburg, FL

I gave all the facts in my initial ticket, and Choice made the decision to arrange for a tech to come out anyway, despite knowing it wouldn't be covered, making me incur a $65 fee for NOTHING

3 years ago

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Gene Cobbler Columbia, SC

The service has always been very good. Contacting the service people has been easy. Thanks.

3 years ago

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Brayden Smith TX

Choice does not follow Choices’ own published coverage items which results in unfair or illegal denials and delays in getting the issue fixed in the home. I did not add amazing here

3 years ago

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gloria ramos St Louis, MO

the best of my area. DLC Brothers Construction come to one of my property and do a great job!

3 years ago

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Hubert Finch LA

Not very good especially Lydia C who donor know the policy of CHW. I’m planning to let other Beterans that she is Avery good case manager. She is under the express belief that she is right and the customer has no say so.

3 years ago

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Michele Santucci Little River, SC

This is my first dealing with Choice. It was a great experience vendor was very good.

3 years ago

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AMY AGNELLI Phoenix, AZ

I have had Choice Home Warranty for years and everytime I need them they come through quickly.

3 years ago

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Michael Calligan Palm Coast, FL

So far so good. I made a claim on 7/22 and a tech is showing up today, 7/23, between 7 and 11 am.

3 years ago

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Dan hasbrook San Diego, CA

Albert helped me and he made it easy to understand. I am very happy with my decision.

3 years ago

Choice Home Warranty Reviews