Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Jonathan Lundy

didn't meet the expectations of covering issues in the house and pool.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Nancy Parker

I have been waiting over 3 weeks for a tec. Please check my acct.c

5 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your

Aug. 19th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Mary Waters

Takes too long to get a technican to fix problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Carlos

They take to long to review my claim then denied my claim

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

check_circle

Verified Customer

star star star_border star_border star_border

elaine spitale

didn't do anything came out pd $60 and no solution

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show your claim was covered.

Aug. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Jilot Reno, NV

Had two claims they spent more time getting out of honoring than covering

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Bram Metairie, LA

denies claims by using wording in excluded sections of contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Regards,
CHW

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Keen Garfield, KS

bad service poor customer service you refused to fix my warer leak

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Francisco

They will deny all claims. Don't throw your money sways with CHW

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

John Collums

They denied my first claim because it was too exensive to cover.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

6 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

David Dulude Summerfield, FL

First time I needed to use it I was denied

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Ash Keller, TX

They don't cover properly and poor contractors

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Dasha

If there is an emergency they cannot find a contractor in a timely manner!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

6 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

check_circle

Verified Customer

star star star_border star_border star_border

Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Imtiaz San Jose, CA

bad customer service and unexplained rules

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

7 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bert Houston, TX

It takes to long to get a tech to call back sometimes

7 years ago

star star star star_border star_border

Michael Las Vegas, NV

They don't always cover what they say they're going to cover.

9 months ago

star star star star star_border

Rockinrebel 1 Metairie, LA

Everything was prompt for being a weekend , and was fixed

9 months ago

star star star star_border star_border

Melissa Jensen North Las Vegas, NV

The actual technicians that were sent to my house were very good

9 months ago

star star star star star_border

Nova Goins Florissant, MO

Good customer service. Timely response to the claim.

9 months ago

star star star star star_border

Esra Gokaydin Plano, TX

Their customer service responds you on time

10 months ago

star star star star star_border

Monte Gunn Peoria, AZ

It is fairly easy to open a claim online.

10 months ago

star star_border star_border star_border star_border

William Justice Woodstock, GA

I could not believe our claim was denied. Just not service. I do not see Choice Warranty as a service I can continue

10 months ago

star star star star star_border

Chris Brady Mars, PA

The quality of the workers were great and reliable.

10 months ago

star star star star star_border

Rafah Alsakaf

Their definition of normal wear and tear is debatable

10 months ago Edited February 21, 2024

star star star star star_border

omega matos Simpsonville, SC

Great in dispatching service also provides great quality

10 months ago

star star star star star_border

Joan Walker Homosassa, FL

I liked the fact that I heard back within 24 hrs

10 months ago

star star star star star_border

Felicia Morgan

I like how fast they get techs assigned.

10 months ago

star star star star star_border

Linda Shaner New Braunfels, TX

Austin did an excellent job. Highly recommend him.

11 months ago

star star star star_border star_border

Tommy Brown

For some reason it’s hard for y’all to get someone out to fix the problem!

11 months ago

star star star star star_border

CHW Lakeland, FL

Great experience with Jacob satisfied with that.

11 months ago

star star star star star_border

Yessy Osorio Brooklyn, NY

tech, has the knowledge and but no back-up from company

11 months ago

star star star star star_border

Joe Morton Greenville, TX

Tech arrived in the time frame and fixed the heat unit

11 months ago

star star star_border star_border star_border

diamond byas Belleville, IL

He explained the process well. Was pleasant and explained tge issue with my tank.

11 months ago

star star_border star_border star_border star_border

Stephanie Snoberger Cedar City, UT

Terrible customer service. If my husband already paid for the year, I'd find another warranty company.

11 months ago

Choice Home Warranty Reviews