Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Vernon Jordan

Claim approvals seem to make every effort to find a way out of paying a claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

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Mike

Once again CHOICE found a way to deny my claim on my boiler heating system

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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James Randall

Very poor customer service, unable to reach people and no call backs

4 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

May. 19th, 2020

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Leonardo Yzaguirre Jr San Antonio, TX

Did not cover my $4,000.00 Main plumbing drain stoppage

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

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Saundra Golden

Because they don't want to repair/replace they want to patch and piece the item

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that Choice Home Warranty approved the replacement of your compressor to your Air Conditioning system.
Choice Home Warranty covered the failure and your unit is functioning as it should.
At the time of the diagnosis there were no further failures to your unit.

Apr. 21st, 2020

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Matthew

Every time I call them, except for once, nothing was ever covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Agradina Jacksonville, FL

After 6 months I got a service and they didn't fix the air conditioning.

4 years ago

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Nicola Pavelka Clarkston, MI

Great service. Timely in getting part. Cleaned up after themselves.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback Nicola.

Apr. 2nd, 2020

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Husnain

I think they respond well but they take too much time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

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Sujata Bhattacharya

The coverage is very limited, not worth of taking warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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B

Horrible customer service and don't come through on what is promised

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2020

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Tonya

Alot of things they do not fix on appliances

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 6th, 2020

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Verified Customer

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sorry you sent the email you should know my name

they denied a claim that should have been paid according to the warranty book

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Clyde Round Rock, TX

They keep coming up with lame excuses for why they deny my claims.

4 years ago Edited January 10, 2024

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Paula

Incompetant employees. Terrible coverage. Terrible customer service.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Philip Floyd

Really poor service and have not had any help with two warranty items.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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Divine

Any excuse not to pay will be used - even if it makes no sense.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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anonymous

too many exclusions and rejecting to pay for services needed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

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Verified Customer

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Helen Joffe

They go out of their way to weasel out of paying claims.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Verified Customer

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Lois

Takes too long to get someone out and most come after 8pm

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 3rd, 2020

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Verified Customer

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Vikram Bajnath

They always find ways not to cover items, especially AC units.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Willy Zonkers

they are very devious and play the fine print game often

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 3rd, 2019

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Verified Customer

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Faye

Because it's always a clause when things needs to get repaired

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Jasmine Baultrippe

Limited services covered under warranty. Waste of money, so far.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Verified Customer

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Sandra Cunningham

Terrible service, I would not recommend this company to my enemy

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Gareth Tan

Service bad, you really need to understand how the warranty works.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 26th, 2019

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Kim

Originally I thought the price was good but I will never use them again.

4 years ago

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Ann

So far they came in a timely time for me that was with on 24 hours

4 years ago

Reply from Choice Home Warranty

Thank you for the positive feedback.

Nov. 22nd, 2019

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Robert

Poor service provider choices - forcing me to buy new appliances

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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CSlater Mobile, AL

Claim filed in April resolved in July frigerator

5 years ago Edited August 4, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Mr jack

Cool warranty company but they won't cover broken toilet flanges

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 16th, 2019

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Verified Customer

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John Ross

Results of a resent claim, sales department very misleading in the sales pitch

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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John Igel

Very disappointed with their handling of my last claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 5th, 2019

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robert

Stay away. 1st claim was denied, they don't cover leaks in HVAC units.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Sylvia

It took too long to get a contractor to my home.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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Paul D. French

The problem is still not working and the contractor does not return calls

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 6th, 2019

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Julia

Does not pay for broken ac like supposed, forced me to take payout

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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john carpenteer

been a couple weeks since I filed a claim and still not repaired

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration John. Please contact us at 1.888.531.5403 for further assistance.

Aug. 29th, 2019

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Verified Customer

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Jonathan Lundy

didn't meet the expectations of covering issues in the house and pool.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Verified Customer

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Nancy Parker

I have been waiting over 3 weeks for a tec. Please check my acct.c

5 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your

Aug. 19th, 2019

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Verified Customer

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Mary Waters

Takes too long to get a technican to fix problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Verified Customer

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Carlos

They take to long to review my claim then denied my claim

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

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elaine spitale

didn't do anything came out pd $60 and no solution

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show your claim was covered.

Aug. 15th, 2019

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Dennis Jilot Reno, NV

Had two claims they spent more time getting out of honoring than covering

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Bram Metairie, LA

denies claims by using wording in excluded sections of contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Regards,
CHW

Aug. 5th, 2019

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Verified Customer

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Keen Garfield, KS

bad service poor customer service you refused to fix my warer leak

5 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 5th, 2019

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Verified Customer

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Francisco

They will deny all claims. Don't throw your money sways with CHW

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

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John Collums

They denied my first claim because it was too exensive to cover.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

6 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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