Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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Robert Welter Cantrall, IL

Did ot cover our refrigerator or built in trash compactor

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Verified Customer

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Frederick Kirk Hazel Green, AL

Very poor job on the installation of new Heat Pump.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Steve Wimberly Oakland, TN

The tech that was suppose to fix my appliance has not returned to fix it

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 27th, 2022

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Verified Customer

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Dennis H Bolitho Library, PA

Terrible they way they operate. Will not renew unless you offer better service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Verified Customer

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Rae Pond Blair, OK

Slow response time, incorrect diagnosis of the problem

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Helmle Pearland, TX

Would not cover a wine cooler that quit working.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Lloyd Johnson Cape Girardeau, MO

Poor response to problems and appointments that are not kept

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Randall Schoonhoven Cordova, TN

Terrible customer service, dishonest practices, misleading advertising

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2022

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Verified Customer

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Katherine Deems Chattanooga, TN

Terrible company, it is impossible to speak with anyone regarding a claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Jayne Kettleson Goodyear, AZ

I ended up paying for repairs. You guys didn't cover like you advertise

2 years ago

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Verified Customer

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joe maida Houston, TX

Outstanding claim which is not resolved.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Lisa Jacobsen Sevierville, TN

Bad contractor and no help when they exhausted gas fumes into home.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Joann Pates-mont Rowlesburg, WV

I have 2 open claims nothing was done!! You breached your contact period

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Robert Bonito Rancho Mirage, CA

My first call with Choice is resulting in a breach of contract claim

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Damian Guevara / Maria Fernanda Aragon McAllen, TX

Poor in the commitment of replacement when appliances need to be replaced

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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JACK W HOY Clinton, MS

THEY LEFT US WITHOUT A REFIGERATOR FOR 3 WEEKS

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Josh

Still waiting for reservice for my dryer

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Patrick J Crowley Joliet, IL

Timeliness of service is poor. Tech had to reschedule 3 times

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Jay Thurlow Atlanta, GA

Choice Home Warranty scheduled a call to discuss our claim and never called

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Verified Customer

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Marcy shelton North Las Vegas, NV

Terrible customer service, did not do what u said. Canceled my contract

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly. We regret losing you as a customer.

May. 4th, 2022

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Verified Customer

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DanielStufkosky Niagara Falls, NY

Been waiting for my washer to be repaired for a month now very poor service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Sidney Glenn Smith Autryville, NC

Never get anything fixed as promised always something hidden in the fine print

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 4th, 2022

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Verified Customer

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Sf Middletown, CT

They don't care about there customers never get a manager when you call

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Verified Customer

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E levine

Had to pay twice to have a sink faucet installed properly

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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John

Not clear on procedures to communicate to customers

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Verified Customer

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j1bogdan@ neo.er.com Westfield Center, OH

I HAVE SENT SEVERAL EMAILS AND WOULD LIKE TO SPEAK DIRECTLY TO A SERVICE REP.

2 years ago

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Verified Customer

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Eddie W Boyd Minneapolis, MN

The company values company profits ahead of customer service and sarisfaction

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2022

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Verified Customer

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Thomas Dolan Hillsboro, MO

Very slow to respond we were without heat this winter for 30 days

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Cathy Maloy Pipecreek, TX

It took 7 days to get a Plummer to my house to unstop a plugged up toilet!

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Lou Sosler Murrells Inlet, SC

Absolutely the worst company customer relations I have ever experienced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Verified Customer

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David Danielson Washington, PA

Worst contractors. Most of the time they don't fix the issues.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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George E Biel

Paid $300 to replace an $800 dishwasher.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Joyce Wright Greenville, NC

You not completing work with 5 different contractors working on unit

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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N Williamsburg, VA

They couldn't get someone to come out for repair

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Thomas Fanning Sebastian, FL

I wasn't expecting the high oit of pocket expenses

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Amy Chu Rochester, NY

Quick response and very reasonable prices

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our company. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Customer Relations.

Mar. 10th, 2022

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Verified Customer

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Jim Cartwright Desoto, TX

Can't provided requested services customer service not accessible

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Verified Customer

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Janet sebren Crestview, FL

They suck. Never cover anything and if they do only part is covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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ileshkumar gorasiya Memphis, TN

poor Timeliness and poor customer service

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Randal shircel Conroe, TX

Says hot water covered but when found leaking it's not covered.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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Bob Gluck Houston, TX

Horrible company that finds every excuse to get out of properly covering needs

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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Sheri Williams Inglewood, CA

The agent was not Knowledgeable or understood what I was saying

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2022

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Verified Customer

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Yolanda Kingsville, TX

Did get my roof fixed, only wanted to do patch work.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 24th, 2022

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Verified Customer

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Tim Dale Moskovitz Henderson, NV

Been waiting for my a/c to be repaired for a month

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Monica Bell Mays Landing, NJ

It is taking too long to get my microwave.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 24th, 2022

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Verified Customer

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Bhagwan R Vootla Holmdel, NJ

Took 2 months for a refrigerator issue. The issue is still not fixed

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 2nd, 2022

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Verified Customer

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Carl Bethley Memphis, TN

Because I am waiting claim manager to call me back. I am being low balls

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 27th, 2022

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Verified Customer

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Adrion Whitaker Surprise, AZ

Have been waiting for six weeks to get my oven and washer fixed.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Alice Nance Pinson, AL

You denied them payment for fixing my bath tub stopper.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Susan M Saint Peters, MO

Been trying to get issue resolved since November

2 years ago

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