Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Glenda Cockrell Lima, OH

This company is not what it was first told to me it was. If you have an emergency that needs completed now, don’t call CHW. They can never find a provider to come out. You have to find your own!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 11th, 2021

star star star star star

William Cave Alexandria, KY

The rep answered all my questions and went over any possible discounts available to me.

4 years ago

star star star star star

Wayne Stephens High Point, NC

The only problem I had was that it took quite a while to get through to the 24 hour service

4 years ago

star star star star star

Jane Pesek Pevely, MO

Our technician was prompt, knowledgeable, and efficient. We give him the highest rating.

4 years ago Edited January 10, 2024

star star star_border star_border star_border

Chester Gurka Dallas, TX

I do not like where the contractors give me a date. I prefer to have them contact me before making an appointment. Appears too much is not covered .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

star star star star star

Lacy Jenkins Memphis, TN

Mr Jenkins did a great job taking care of our problem and was very personable and friendly.

4 years ago

star star star star star_border

Maxwell Le

Excellent customer service and walked me through the plans and allowed me to pick the best plans that work for me.

4 years ago

star star star star star

Micheal Le Feuvre Irving, TX

The customer service reps I have spoken with have been very helpful and professional.

4 years ago

star star_border star_border star_border star_border

John Swensen Croton-on-Hudson, NY

The no stars is what you get for not covering my A/C compressor! Face book and LinkedIn are next for a fraudulent insurance policy. I'm paying now but only until I replace you

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

star star star_border star_border star_border

Dominic Messer Cincinnati, OH

I have to admit, when I signed up for Choice Home Warranty, I didn't realize that it would take so long to get someone out to look at my AC unit. Extremely disappointed. :-/

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 1st, 2021

star star star star star

Joyce Smith Smithfield, VA

Bruce was polite and Informative. Able to answer my questions without hesitation.

4 years ago

star star star star star

Ron Rand Oxford, MI

I have always had prompt service both when I call and when a service person comes to our home.

4 years ago

star star star star_border star_border

Ronke Randallstown, MD

Services are okay and customer reps are polite. But it is typical insurance business - profits 1st, your needs 2nd. So don't expect much.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

star star star star star

Andrea Mahr Columbus, OH

My claim was processed very quickly and the repairman was super. Couldn't ask for more.

4 years ago

star star_border star_border star_border star_border

Smith Anderson Houston, TX

Really good at denying claims, that’s about it. You pay $85 to have a service tech come and for Choice to tell you you’re on your own. Want to speak to someone? Yea, they’ll get back to you in 2 weeks. Total fraud!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 24th, 2021

star star star star star

Steven Little Norfolk, VA

I like the fact that they send someone out to troubleshoot your problem and fix it

4 years ago

star star star star star

Mary Hardy Charlotte, NC

First month was free and it was very easy to submit a claim. We had no problems getting through.

4 years ago

star star star star star

Michael Bethesda, MD

Quick response , excellent service. looked too good to be true... But alas! its true

4 years ago

star star star star star

Robert DiGiorgio Parker, CO

The claim process is easy and the techs they send are very responsive and respectful.

4 years ago

star star star star star

Allan Atkins Colorado Springs, CO

I have had two occasions to use Choice and each time they have sent great peopletofix the problems.

4 years ago

star star star_border star_border star_border

Christi Corley

Difficultly connecting with a rep. Service was not scheduled in a timely manner and lots of “exceptions” in coverage that were not disclosed prior to purchase.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

star star star star star

Pat Mcbride Washington, DC

It was very easy to schedule an appointment. The service repair was done quickly.

4 years ago

star star star star star

Phillip Lanzi Wilmington, NC

Great service -easy to schedule claim-technician arrived on time -very professional

4 years ago

star star star star star

nancy boren Baton Rouge, LA

Kevin was prompt and very courteous. He replaced the disposal quickly and we were well satisfied

4 years ago

star star star star_border star_border

Sandra Albert New Orleans, LA

The repair parts have arrived but it will be 3 weeks before the technician will be able to install them. That's too long.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

star star star star star

mickey WILLIAMS Newport, KY

the customer customer representative was very polite and answered all my questions.

4 years ago Edited January 10, 2024

star star star star star

Blouchie15 Harrisburg, PA

Adam was very knowledgeable and helped me with my decision to extend my warranty

4 years ago

star star star star star_border

Leighann Brown Yuma, AZ

The gentleman that was sent to work on my appliances has very knowledgeable and friendly and listened to my concerns.

4 years ago

star star star star star

Geoffrey Ivins Somerdale, NJ

My only complaint was that it took three days for a technician to come to our home.

4 years ago

star star star star star

Pocitv Gainesville, FL

Services well explained, including coverage, prices and payment plans. Was courteous and friendly.

4 years ago

star star star star star

Rich Barone Cary, NC

Very quick response, and great service. I love Smart Choice Heating and Cooling Service

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 20th, 2021

star star star star star_border

Lou Pittsburgh, PA

Your staff was very patient and knowledgeable. Explained the warrant very well. It was a pleasure dealing with them.

4 years ago

star star star star star

Lynn Smith Bonita Springs, FL

Responded quickly. Sent a qualified technician. Made dealing with a problem less stressful.

4 years ago

star star star star star

GAL Baytown, TX

Loved that the CS Rep was able to assist with my request in a prompt and timely manner.

4 years ago

star star star star star_border

Jesse Willett Conowingo, MD

Most things are great but I don't understand why they put a different color part that do not match the first product.

4 years ago

star star star star star

Rancio Smith Atlanta, GA

Very friendly and fast service the tech who came to my home was very knowledgeable

4 years ago

star star star star star

Calvin Saulny Houston, TX

A true professional. He diagnosed the problem and ordered the parts needed for the repair.

4 years ago

star star star star star

Richard Weiss Greenwood, IN

They were effective in getting a competent technician to come to my house to fix my washer.

4 years ago

star star_border star_border star_border star_border

Dianne Riddick Norfolk, VA

My claim was denied for AC repair not understanding why decision was made it is clearly covered under the service contract which Choice Home Warranty decided not to honor very disappointing will not recommend!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

star star star star star

Crystal Sonnier Houston, TX

Very grateful of the quick response I had from the company to send someone to fix my AC

4 years ago

star star star star star

Mary Richards Peoria, AZ

Great service. I love that they contact a vendor to come out immediately to fix your problem.

4 years ago

star star star star_border star_border

Claire Pelletier Kissimmee, FL

I tried to reach the agent that was possessing my claim for 4 days. Left 3 voice-mail and 2 emails and didn't hear back. Very frustrating

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2021

star star star star star

Carolyn Gordon Channelview, TX

Response to request is almost immediate. Promptly arrive with a call notice of when to Expect them.

4 years ago

star star star star star

Tatiana M Irvington, NJ

Prompt service and easy claim submissions which is great and not time consuming. LOVING IT SO FAR!

4 years ago

star star star star star

Diane Jackey Freehold, NJ

Our Choice Representative, Andre M., was so helpful and professional. Thank you!!

4 years ago

star star_border star_border star_border star_border

B A Hooper Mesa, AZ

2 separate claims. Both denied. Policy covers nothing. Current claim was on a dryer repair they claim was not normal wear and tear. Prior was hot water heater but they don't cover the tank. Carefully read the policy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2021

star star star star_border star_border

Abdul Elayan Danville, KY

It has been a hit and miss . Had some bad and some good experiences with Choice Home Warranty . I wouldn't recommend it

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

star star star star star

Hweiss109 ,

Called in a claim and spoke to Ryan who was extremely helpful in processing my claim

4 years ago

star star star star star

Savvy Buyer ,

4 years ago

star star star star star

richard c elliott Washington, LA

the technician was on time and went straight to work he fixed the issues right away

4 years ago

Choice Home Warranty Reviews