Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Verified Customer

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

6 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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Verified Customer

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David Dulude Summerfield, FL

First time I needed to use it I was denied

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Ash Keller, TX

They don't cover properly and poor contractors

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Dasha

If there is an emergency they cannot find a contractor in a timely manner!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

6 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

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Verified Customer

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Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

7 years ago

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Verified Customer

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

7 years ago

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Verified Customer

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

7 years ago

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Verified Customer

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

7 years ago

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Verified Customer

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Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

7 years ago

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Verified Customer

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Imtiaz San Jose, CA

bad customer service and unexplained rules

7 years ago

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Verified Customer

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David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

7 years ago

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Verified Customer

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Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

7 years ago

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Verified Customer

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Bert Houston, TX

It takes to long to get a tech to call back sometimes

7 years ago

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Melissa Jensen North Las Vegas, NV

The actual technicians that were sent to my house were very good

9 months ago

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Nova Goins Florissant, MO

Good customer service. Timely response to the claim.

9 months ago

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Esra Gokaydin Plano, TX

Their customer service responds you on time

9 months ago

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Monte Gunn Peoria, AZ

It is fairly easy to open a claim online.

9 months ago

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William Justice Woodstock, GA

I could not believe our claim was denied. Just not service. I do not see Choice Warranty as a service I can continue

9 months ago

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Chris Brady Mars, PA

The quality of the workers were great and reliable.

9 months ago

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Rafah Alsakaf

Their definition of normal wear and tear is debatable

10 months ago Edited February 21, 2024

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omega matos Simpsonville, SC

Great in dispatching service also provides great quality

10 months ago

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Joan Walker Homosassa, FL

I liked the fact that I heard back within 24 hrs

10 months ago

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Felicia Morgan

I like how fast they get techs assigned.

10 months ago

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Linda Shaner New Braunfels, TX

Austin did an excellent job. Highly recommend him.

10 months ago

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Tommy Brown

For some reason it’s hard for y’all to get someone out to fix the problem!

10 months ago

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CHW Lakeland, FL

Great experience with Jacob satisfied with that.

10 months ago

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Yessy Osorio Brooklyn, NY

tech, has the knowledge and but no back-up from company

10 months ago

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Joe Morton Greenville, TX

Tech arrived in the time frame and fixed the heat unit

10 months ago

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diamond byas Belleville, IL

He explained the process well. Was pleasant and explained tge issue with my tank.

10 months ago

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Stephanie Snoberger Cedar City, UT

Terrible customer service. If my husband already paid for the year, I'd find another warranty company.

11 months ago

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Bill Larington Mikado, MI

Poor experience over repair of furnace. Choice did not communicate the lack of tech service in my area.

11 months ago

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Patricia Muhammad

He was came on time and got the job done.

11 months ago

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Adé Mize

It’s simple and easy to open a claim by phone or online.

11 months ago

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DOUGLAS THOMAS Austin, TX

NOT SENDING THE LOWES CERTIFICATE IMMEDITELY WHEN i NEED A DRYER NOW

11 months ago

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Roberto Ramirez Pharr, TX

Claim for replacement taking too long to arrive to process for a new unit.

11 months ago

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Yvonne Baltimore, MD

That they had to back out 2 times My dryer is still not fixed or I have not gotten a new one

11 months ago

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Robert

They do what they said you're going to do.

2 weeks ago

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Gabriel Apodaca

Great Service provided by Choice Home Warranty.

4 weeks ago

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OUR REVIEW Bellaire, MI

THEY DID THE OUR JOB ON TIME AND AS AGREED

8 months ago

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Dan Anderson Kansas City, MO

Just call and schedule service. They will call you back.

11 months ago

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Steven North Port, FL

Professional and on time. Great job. Awesome!

11 months ago

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Eduardo Luevano Denver, CO

Easy to file claims. Good response and follow-up

11 months ago

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FranKshredz Austin, TX

Good communication and outstanding customer service.

1 year ago

Choice Home Warranty Reviews