Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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DPRIMROSE Hyattsville, MD

because they do not stand by what they write in their policyz

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 24th, 2021

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Verified Customer

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Hazelene Thompson Trenton, NJ

I'm still waiting for my washing machine to be fixed it's been a very long time

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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J Feldman Coram, NY

They wanted me to wait a week before I got my ac fixed during a heat wave

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Jim bach Stevens Point, WI

Poor major delay 2 months to get a stove part

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Matt Queen Fenton, MO

No show for 3 appointments, still not fixed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Sunil broker Richmond, TX

They didn't fix my refrigerator since last two months

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty

Jun. 17th, 2021

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Verified Customer

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Miroslaw Skibniewski

I was ignored on a recent request to reconsider my claim.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Lee Ferrell-Frye Oxon Hill, MD

I cancelled the service on May 11th and saw a charge on June 4th

3 years ago

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Verified Customer

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John Bailey Sunnyvale, TX

Poor customer service. We've been lied to over and over. Terrible company

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Christopher Swindell Las Vegas, NV

I have two claims out and have gotten two service charges and no repairs!!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Ricky Smith Des Moines, IA

Very poor customer service. Been trying to get ahold of them for a week.

3 years ago

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Verified Customer

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Netter Wallace Miami, FL

Rude, unprofessional, & combative very difficult to get appointments

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Verified Customer

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Traona Kearney Greensboro, NC

Sales people using misleading tactics to sign customers.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 21st, 2021

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Verified Customer

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Benny Slidell, LA

Things don’t get done. It didn’t work out well for me. It is horrible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

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Verified Customer

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Mike Buford, GA

They find every excuse they can not to approve most of the claims.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2021

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Verified Customer

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frances mckenna Stewartsville, NJ

It's been 6 weeks an no resolution. They have not stood behind their warranty.

3 years ago

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Verified Customer

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Bonita Brooks Spartanburg, SC

Did not help my expensive home repair. home

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Tia Kring Pearl, MS

They are terrible at contracting out adequate and quick help for customers.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

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Verified Customer

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Balvinder Cypress, TX

Not good. I called 10 times but NO one call me back after leaving your numbers

3 years ago

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Verified Customer

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Amanda Olivas Watkins, CO

Not transparent and they seem not to care about the customer

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 24th, 2021

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Verified Customer

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Wayne Orlando, FL

Customer service is pretty quick on the response time.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Dennis Hughes Waxhaw, NC

They sell one thing but when you have a claim it’s not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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William Bates Blacklick, OH

There is some misleading comments within the contract

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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mona Bentley, KS

Find anyway they can to not pay for things that should be covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Deborah And Lou Leesburg, FL

I had actually had them in the past and I renewed. They're quick to respond.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

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Verified Customer

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Diane Hines Cooper Voorhees, NJ

Service is not good for customers bad experience

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2021

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Verified Customer

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Erin Burks New Orleans, LA

Still not repaired three weeks after initial visit

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

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Verified Customer

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John M Moore Kingsport, TN

Takes you way too long to find certain technicians

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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William Fraley Ft Mitchell, KY

Off the wall contractors no reliable contractors

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Verified Customer

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M B Gaithersburg, MD

Poor contractors. They are not reputable.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 1st, 2021

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Verified Customer

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Thomas Tomball, TX

My refrigerator broke and they couldn’t fix my problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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Verified Customer

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Judith Pope Saint Louis, MO

They don't cover essential plumbing problem.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 11th, 2021

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Verified Customer

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Not happy

Must always get pre approval, even when water is everywhere

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 25th, 2021

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Verified Customer

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DJuan Alexander

Out of pocket expenses involved. Warranty does not cover your labor cost

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Jan. 25th, 2021

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Verified Customer

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Khamphanh Ennis

Only Dryer took me for four week nothing been done as of NOW..

3 years ago Edited January 10, 2024

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Verified Customer

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Kristina

I've had a broken refrigerator for over a month ago and it is still not fixed.

3 years ago

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Verified Customer

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Cash Craig

Terrible communication. Zero follow up on issues. Takes way too long on issues.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

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Verified Customer

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Brian deamer

Have had to have them contact numerous repair shops to fix problemd

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

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Verified Customer

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t

customer service and most technical staff are below average

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2020

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Verified Customer

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Constance Hanna

After 4 weeks still waiting for repair to be made on my oven

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2020

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Verified Customer

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Rick Cochran

The policy on response and repair is awful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 27th, 2020

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Verified Customer

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Todd

They would not follow up with provider they sent.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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Verified Customer

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Louise

Thought we would have more things covered than are covered with them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Verified Customer

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Jerome

don not any competent service contractors

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 5th, 2020

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Verified Customer

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E. Pat Parker

Never finish anything they start and lie about required services.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

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Verified Customer

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J MCNABB

THEY MISREPRESENT, MISDLEAD, AND UNDERPAY CONSUMERS CONCERNING CLAIM PAYMENTS

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 24th, 2020

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Verified Customer

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Kimberly

Will not pay for major AC ISSUES although they will tell you they will cover

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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J

The customer service was horrible. I would not recommend them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 17th, 2020

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Verified Customer

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DeeDee Breaux Austin, TX

They haven't paid one claim on the 5 I've made so far. Terrible.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 10th, 2020

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Verified Customer

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John Aquilla, TX

Horrible customer service, rude & sleepy salesman contractors

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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