Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Gary Gardner San Lorenzo, CA

Poor Communications with their technicians

2 years ago

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Joan Egizii Temple, TX

Oven door still not fixed. Began process mid July.

2 years ago

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Jason heyse Leander, TX

Air conditioning not diagnosed correctly I NO PAY

2 years ago

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james provost Midlothian, TX

customer service is not on the same page as your customers

2 years ago

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Elizabeth Horvat Germantown, MD

No one ever calls me back to discuss my claim

2 years ago

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Lynne Plaugher Scottsdale, AZ

i have had 3 appointments and never had a repairman show up or a phone call.

2 years ago

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Jordan Stoykov

Horrible customer support, rude people, incompetent staff

2 years ago Edited January 10, 2024

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Patty Merrimack, NH

AC way broken for 3 weeks ended up in the hosp twice because of heat

2 years ago

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Monica A. Flores El Centro, CA

I've been a Customer since 2012 and most of my claims are always denied.

2 years ago

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Jeffrey P. Dragon

dryer still not repaired and you undercut me on the cost to replace the washer

2 years ago

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christina antoine New City, NY

Hard to get things fixed and send people who can't fix the problems

2 years ago

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Susan Storer Birmingham, AL

I have not heard from them in over a eeek after three phone calls.

2 years ago

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Troy Geist

It's taken 6 weeks to get a technician to fix my refrigerator,and then you denied the the claim

2 years ago Edited January 10, 2024

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Natalia Ramos Lexington, KY

Horrible experience. Customer Service does not meet client's needs

2 years ago

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Kenneth Cook Stone Mountain, GA

The worst customer service they do not follow their own contract

2 years ago

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Edwin James Lutherville-Timonium, MD

Have had no claims at all until this time and it was not honored at all

2 years ago

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Susan SONESSON Saco, ME

It takes too much time to resolve an issue. They deny, deny, deny!!

2 years ago

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Thelma Clark Middletown, DE

They're rude not professional, and do not give good customer care

2 years ago

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Judy Coles Charlotte, NC

Poor choice of technicians they usepoor communications

2 years ago

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Ronald Wright Akron, OH

Because they always try to lowball my reimbursement

2 years ago

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Yanatha Miami, FL

They don't really fix anything. They charge a $60 co pay for minimal work

2 years ago

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Jing huang Kokomo, IN

Not very good . The technician most is not qualified

2 years ago

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Bernice Thomas Stafford, TX

Hard to get in contact with. Do not get back to you when you file claims

2 years ago

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Ramona Mc Dowell Gulfport, MS

They hire people that don't know what their doing

2 years ago

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Biltrand Andrews Austin, TX

Home warranty service is not good and cancelation procedures show be simple...

2 years ago

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M oriol Lacombe, LA

Very slow to respond in emergent situations.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Kristi Jackson Midland, TX

Service technicians are not available in our area

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Richard Harmon Leominster, MA

I have been waiting to get my AC system fixed for over a month.

2 years ago

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Chase Clines Cullman, AL

Why would I have to wait two months to get a new ac in the middle of the summer

2 years ago

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Joleen Walker Saint Petersburg, FL

It's been 4 months and I still have no air conditioning in Florida

2 years ago

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Donald Delancey Toledo, OH

Not honest. The poorest communication of any business I have ever known.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 29th, 2022

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Jose alvarez Key Biscayne, FL

They have not repaired my water heater ,it's been over 1 month now

2 years ago

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kathlean perrier Tucson, AZ

still waiting since Feb 2022 to get my microwave fixed or replaced

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 29th, 2022

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Julie and Jason Guzik Temple, GA

Still never got my refrigerator fixed. Going on 3 months and no communication

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Sandra Lundgren Prescott Valley, AZ

I paid the tech. He said he could not get the parts needed. And did nothing.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Suzi Duke Round Rock, TX

The vendors they work with suck. Took one month to get someone to my home

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Stephen Basso

Good company. The service company was slow and a little weird but eventually got the job done in a few weeks. Had to argue with choice over some issues but eventually solved issues. Glad I had them so I rate a four

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Steve Smith Charlotte, NC

Denied claim for replacement furnace. Reasons given were poor.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Poornachandra Lavisetty Solon, OH

Not responding the claims. Take so long to fix things. Not worth it.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Luther Wooten Jetersville, VA

Having problems with my claim with no correspondence.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 9th, 2022

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Robert Welter Cantrall, IL

Did ot cover our refrigerator or built in trash compactor

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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Frederick Kirk Hazel Green, AL

Very poor job on the installation of new Heat Pump.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Steve Wimberly Oakland, TN

The tech that was suppose to fix my appliance has not returned to fix it

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 27th, 2022

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Dennis H Bolitho Library, PA

Terrible they way they operate. Will not renew unless you offer better service.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Rae Pond Blair, OK

Slow response time, incorrect diagnosis of the problem

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Helmle Pearland, TX

Would not cover a wine cooler that quit working.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Lloyd Johnson Cape Girardeau, MO

Poor response to problems and appointments that are not kept

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Randall Schoonhoven Cordova, TN

Terrible customer service, dishonest practices, misleading advertising

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 19th, 2022

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Katherine Deems Chattanooga, TN

Terrible company, it is impossible to speak with anyone regarding a claim.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Jayne Kettleson Goodyear, AZ

I ended up paying for repairs. You guys didn't cover like you advertise

2 years ago

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