Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

9 years ago

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Jerry Pursell

Response time lousy , appointment four days away

2 months ago

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Augie M

No response to repeated requests ... do not do anything with this company

2 months ago

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Verified Customer

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Del Hockley

Still waiting for buy out check! I feel it was very low too

4 months ago

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Randy Carter

Five months to resolve claim and still waiting

4 months ago

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Joel Boardman

They did not follow up well for my taste

4 months ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

4 months ago

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Valerie

my rate was raised without any notificati

4 months ago

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Paul

I am still trying to get assistant my issue

4 months ago

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Reta

I filed a claim Oct 25th and no completion has occurred yet

4 months ago

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Verified Customer

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Ramona

Changed to Choice and its as bad as AHS!

4 months ago Edited January 30, 2026

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Verified Customer

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Carol

I regret purchasing this home warranty for your company!

4 months ago

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Verified Customer

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Dan

Thought it sounded good to have apliances etc protected.

4 months ago

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Rajkumar

It’s lousy company. They always find a way not to pay.

4 months ago

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Verified Customer

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Dale

salesperson lied to me about what choice would cover

4 months ago

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Paul and Cathy Dorman

Read an article that (falsely) had them highly rated

4 months ago

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Verified Customer

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Bruce Rust

They hid behind the fine print and refused my claim.

4 months ago

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Jeffrey and Rebecca Hallett

Have not been contacted by a service provider yet.

4 months ago

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George Evans

We still do not have heat! Very unhappy!

4 months ago

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Raylene

I hate your company it don’t live up to your standards

4 months ago

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Juanita

Poor customer service. Misleading coverage. No follow up.

4 months ago

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Nargis

Fock you again you people are citer and cite with me

4 months ago Edited November 8, 2025

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Verified Customer

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Kenneth

It was included with the purchase of our home

4 months ago

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Dan

They made big promises. In reality none were honored.

4 months ago

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Sandra

I am not satisfied with the service at all.

4 months ago

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Kenneth

Not dependable, customer service AI, terrible.

5 months ago

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William

Didn’t like any of the process! Still broken

5 months ago

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Orv

Quality of service not good. Takes way too long for work to be done.

6 months ago

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Verified Customer

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Steven

It takes a week or 2 to get something repaired.

6 months ago

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Verified Customer

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Debra

Zero stars exactly. Denied coverage on a broken HVAC system that is 20 yrs old!

6 months ago

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Verified Customer

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Mitchell

Terrible, dont even bother making a claim they will not fix anything

7 months ago

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Verified Customer

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Sandra

Still waiting after 3 weeks to get my a/c finished.

7 months ago

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Michael

No concern with customer satisfaction Poor knowledge of the coverage

8 months ago

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Mukesh

Denied 50% of claims, only paid 10% towards replacement appliances.

8 months ago

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Verified Customer

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Sheryl

Terrible service. It has been 3 weeks & we still have no working refrigerator.

8 months ago

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Verified Customer

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Michael Theuriet

They to conveniently tried to reject claim

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

2 years ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

2 years ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

2 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

2 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

2 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

3 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

3 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

3 years ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

3 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

3 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

3 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

3 years ago

Choice Home Warranty Reviews