Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Johnny Amarillo, TX

It took awhile for a contractor to accept the claim. The results was very satisfactory. They replaced my hot water heater. I will renew the contract.

3 years ago

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Sunny Goodwin Anaheim, CA

They have been good about getting back to us with a technician to do the work we need within 24 to 48 hours.

3 years ago Edited June 21, 2023

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Madonna M Wyche Greer, SC

They answered my claim quickly, and efficiently. The technician they sent out did a great job. I'm very pleased.

3 years ago

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MA S Paterson, NJ

Worst service one can expect. Optum to use your own service agent >s tricky and then Choice does not pay due to their loop-holed process. Orders are not responded to and then Choice drops the ball expecting you to handle it with the service provider.

3 years ago

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Verified Customer

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Carolyn And Harold B Sebring, FL

They are not reliable nor honest. A few months ago I put in a new claim on my washer which was taken care of. At the same time I ask about a previous claim on my stove top which they made a new claim for. I was to wait on the serviceman to call me to set up an appointment. I haven't heard from Choice Warranty since.

3 years ago

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Verified Customer

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Bonnie Decker Coolidge, AZ

Refused to fix the actual problem and the bandaid part went out a week later during hot wave in AZ. Thanks for nothing. The only reason for 2 stars is the contractor was fantastic.

3 years ago

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Heather Meyer

I would give zero stars if it were an option. They do not stand by their products or their customers. They accept pictures of random homes as the ones of their customers and deny service based on BS. I have had 9 homes and 9 warranty companies from one side of the USA to the other. Choice is the WORST.

3 years ago Edited May 17, 2023

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LBI4ever Middletown, NJ

CHW uses paragraph 5 in limitations of liability contract clause to avoid having to pay for most repairs because of "excessive use causing increased wear and tear". A faucet fix, or an air handler repair takes hours of appeal to get CHW to pay something toward a repair. Do not use CHW.

3 years ago

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Vernadine Craft Memphis, TN

Expert Heating &Air they are very knowledgeable about what they do .. Very helpful and friendly.. Amazing Service

3 years ago

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Verified Customer

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Ayanna Grey Batesville, AR

Nonexistent customer service. Extreme wait time for service call. Dissatisfied with service provided by contractor and no help from CHW. Made to jump through hoops unnecessarily to get repairs completed.

3 years ago

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Baseer Nashville, TN

Josh was very nice, professional, humble and friendly, and completed the work in under an hour - I highly recommend.

3 years ago

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Troy VreNon Hot Springs Village, AR

The guy who came out and did the work on the garbage disposal was very good very efficient very quick

3 years ago

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Sargon Yalda Chicago, IL

Although the contract's value is good, and gives the homeowner a peace of mind for larger claims, the denied claims are a negative indication on the company's operations.

3 years ago

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Choice Warranty Calabasas, CA

My rating so far is the best. I’m just waiting to check out actual repair. So far easy and considerate"

3 years ago

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Vincent Cipolla Vero Beach, FL

Arrived precisely as promised in phone conversation 30 minutes prior. He was neat and clean and very personable.

3 years ago

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Anita C Laveen, AZ

I really enjoyed talking to Amy! She did not rush the process and was very helpful in helping decide the best option!

3 years ago

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Laurie Cooperman Los Angeles, CA

Same service as the other home warranty services….equally good, but at a far more reasonable price.

3 years ago Edited January 10, 2024

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Verified Customer

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Ahlam Cedar Hill, TX

I've had the worst experience with this company. They will not help at all. It took me over a month of messaging on the portal and finally talking to an agent, the agent I spoke to was very rude. Still haven't had the issue resolved since march.

3 years ago

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Verified Customer

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JOHN NUSS Lake Havasu City, AZ

I started a claim in February. To this day the job is not complete. I understand things happen but they need a larger group of technicians so a simple job does not become a long wait

3 years ago

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Verified Customer

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Edward Goose Creek, SC

Able to make a decision as to whether to replace or repair and the $85.00 charge is always cheaper than a service call.

3 years ago

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Verified Customer

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Lori Panama City Beach, FL

the company doesn't seem to have the resources to help their clients.....i had to find my own .....pay for it......and now waiting for reimbursement....had a three contract...i will cancel as soon as i receive my reimbursement.

3 years ago

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Verified Customer

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Cheryl And Alan Winter Garden, FL

Totally AWESOME!!!! A/C company was on time repaired unit with no issues. Another GREAT experience with CHW!!! Thanks

3 years ago

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Verified Customer

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Anthony Old Bridge, NJ

First time I switched from AHS and issue for our washing machine occurred, their service was very satisfactory.

3 years ago

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Verified Customer

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Dimitrios

I’m very impressed how fast t CHW reacts to a claim and has an appointment set for me with a repair company.

3 years ago

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Verified Customer

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C. Chin Alexandria, VA

The service company once did not replace our garbage disposal with the same horsepower and changed the sink drain where the water backs up or the water drains slower.

3 years ago

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Verified Customer

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Larry Salit Simi Valley, CA

Choice was very quick to find me someone to help me. The tech and company they assigned was excellent.

3 years ago

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LeRoy W Brownsville, TX

As an elderly customer,75 years old it is disappointing that they would deny a claim for repairing our leaking bathroom faucet saying that we damaged it. Seems they try to take advantage of the elderly.

3 years ago

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Verified Customer

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Renate Houston, TX

I waited all day, called the service provider three times to confirm, got no answer and no return call. 20 minutes after the time window, I called and finally got an answer. They claimed Choice never gave them the claim. A day wasted and now I'll have to waste another.

3 years ago

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Verified Customer

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Central Texan Woodway, TX

They only repair or replace at "builder cost" and if builder cost is not available in the area that's just to bad. And they won't even tell you where you can get parts at "builder cost. Choice is a bad choice. I am switching to a good home warranty companyu!

3 years ago

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Ba t

It took 3 days just to get an appointment then it was another week after to get the heater fixed. The technician that came was good fix problem in ten minutes.

3 years ago

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Larry Denham Springs, LA

They were very professional and did a great job and solved the problem. Very happy with the service .

3 years ago

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Verified Customer

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Arlene Sadberry St Louis, MO

Prompt response and timely appointment. Eric H from Open and Flowing was friendly, professional and knowledgeable.

3 years ago

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Terry Mason

Daniel B was informative and patient. He answered ALL my questions without hesitation, and with grace....

3 years ago

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Verified Customer

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Carolyn Memphis, TN

Service was not done because my washing machine would not do want what I said that it was doing for technican.

3 years ago

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Verified Customer

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Gloria Richmond, VA

This is the second or third time I have submitted a review for Choice Warranty. Service was nice, timely and professional.

3 years ago

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Verified Customer

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Janet Vietri Okatie, SC

Each time I have put in a claim, they have been responded to within a day and a repair service has been out.

3 years ago

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Verified Customer

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Mike Burzminski Cancún, ROO

Choice does not use the best local contractors and the delay to get them to come to fix the repair is several days. For something like a refrigerator, this is unsatisfactory.

3 years ago

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Bethel Fort Worth, TX

Still waiting. Received email that said job was reassigned because original contractor encountered unforeseen circumstances but no one has answered yet.

3 years ago

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Verified Customer

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Sue Chandler, AZ

They refused to fix our the microwave/convection combo oven because it was to expensive and only gave us $660 for an oven combo that cost $4000 and refused to ever repair it again because they “bought it out”. Terrible company!

3 years ago

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Verified Customer

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Nick Mooresburg, TN

Everything, representative today tried to say my claim was outside of purchasing my home warranty. I’ve had to find my own technician bc yall can’t do it. Really can’t wait to slam your company wot reviews an possibly legal action for fraudulent practice

3 years ago

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Verified Customer

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Olivia Kirby Washington, DC

Poor communication with this agency. They are not clear with how they function and the process in which they dispatch to smaller companies. My claim ended up not being approved and that was weeks ago and still no word as to why.

3 years ago

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Verified Customer

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Lisa Van Buren, AR

My experience with Choice was wonderful. The service contractor, River Valley Plumbing was also wonderful.

3 years ago

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Verified Customer

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Mary Rockford, IL

It’s helpful to get appliances repaired for not a bad price. Strange thing is after we signed up we get lots of emails asking us to sign up.

3 years ago

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Jackie D Van Nuys, CA

The Agent I spoke to was courteous, friendly, and very explicit. This was an easy and comfortable experience.

3 years ago

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Wendi Phillips Phoenix, AZ

They approve claims and find a repair person fairly quickly to come to the house, even though I am in a remote area.

3 years ago

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Peggy Nevitt Lugoff, SC

I would like to thank Choice Home Warranty for making it so easy to sign up for their home insurance home warranty. Bruce D was also very helpful.

3 years ago

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L40 Spring Branch, TX

The communication has been good with customer service and the service tech (William). The process of submitting claim is easy as well.

3 years ago

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Bjbd Hayward, CA

Very up-and-down service! Washing machine repair two weeks ago was completely unsatisfactory. This week, air conditioning service with Cold Stone AC was incredible!

3 years ago

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Rene Vides Los Angeles, CA

Great company to have in case you need appliances to be repair. Feel great to have great company looking up !!

3 years ago

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Avery Redd Richardson, TX

They never cover anything when you used them they find way no cover your parts are any leaking items . I could get the replace the air conditioning inside so I replace it . I had sewer pipe leak and they said they could fix it they are a total rip off .

3 years ago

Choice Home Warranty Reviews