Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Harriet Saint Augustine, FL

The Technician came in and repaired our washer fast

5 years ago

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Angelina Rogers Zephyrhills, FL

I called to make an apointment for A/C service and someone was available within 24 hours. Customer Servive Rep. was very polite and professional.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Sep. 10th, 2020

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Verified Customer

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Carnelia Thomas Southaven, MS

They answer when I call and they fix my products as needed.

5 years ago

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maria darling Indianapolis, IN

great customer service and quick service.

5 years ago

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marlene Spring, TX

Choice is Sometimes slow getting service people contacted to come out.

5 years ago

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Jenny New Port Richey, FL

My air conditioning broke and they were quick to respond.

6 years ago

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Babbili Hurst, TX

Very pleased with quick response and service.

6 years ago

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Verified Customer

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Beverly Charlottesville, VA

Easy to put in work order for service.

6 years ago

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Verified Customer

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c freeman Conroe, TX

have had them out a few times always professional & nice

6 years ago

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Jacqueline Gladden Summerville, SC

The don't replace your appliance. They give you a fraction of the market cost and you have to pay the rest.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

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Verified Customer

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Margaret Fox Brentwood, TN

Quick to respond and get you the service you need.

6 years ago

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Verified Customer

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Ray New Port Richey, FL

Easy, fast, accurate, and complete

6 years ago

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sheryl jordan Shawnee Mission, KS

They have helped with repairs 3 times

6 years ago

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Thelma Mumford-Glover Atlanta, GA

The claims were handled fast, fair and efficiently.

6 years ago

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Unhappy Customer Creighton, PA

I have multiple policies and have not had one claim that they haven't denied yet. Also, they don't always have service providers in your area.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 2nd, 2020

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Verified Customer

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Elvis Chesapeake, VA

I would not recommend Choice Home Warranty to anybody. The service is terrible. Both times they rejected my claims. It is ridiculous.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 27th, 2020

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Verified Customer

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Barry Brigantine, NJ

They are responsive. They are here in time and very polite and do the work.

6 years ago

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Brahim San Antonio, TX

they decline my coverage on my AC unit they said a maintenance and i ve been doing it now they have to come with another LIE

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 10th, 2020

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Verified Customer

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Ana Mc Kinney, TX

Good service, answer quickly. Good rate and great eefersls

6 years ago

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Don Gardner, KS

Responsive to my requests. They complete the work.

6 years ago

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Edwin Moragne North Little Rock, AR

they took care of my problem Quick, and it is still working great now. I have told others about the Company to use them.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your feedback to the Customer Relations Director.
I hope you'll take a moment to evaluate your star-rating and update your rating to reflect the positive feedback.

Aug. 3rd, 2020

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Verified Customer

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Eugene Iverson Springtown, TX

Reliability efficency promptness on the job.

6 years ago

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Katie Joseph Fort Myers, FL

The service contractor was very nice and knowledgeable

6 years ago

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Leonard Griffin Las Vegas, NV

Great service overall and great speed with the service call

6 years ago

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Ron Baton Rouge, LA

Produce as promised. Professionally handles claims

6 years ago

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Lisa C Breton

Price, Service and ease of opening a claim

6 years ago

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Kim in fairfax

Very good service but it took long time to fix air conditioning in hot days

6 years ago

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Verified Customer

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RDMDavis

Ease of scheduling an repair appointments

6 years ago

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Verified Customer

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Ann Gibson

Responds quickly to requests for service.

6 years ago

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Verified Customer

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Norma

They have helped me each time i submitted a claim

6 years ago

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Verified Customer

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Maria

Have not followed through on my claim. I've been waiting over a month for someone to get back to me.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 28th, 2020

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Verified Customer

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Thong Ly

The representatives respond timely to customers

6 years ago

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Verified Customer

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Karen Davis

Handle request promptly and efficiently.

6 years ago

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Daryl Conklin

they have taken care of all of our issues so far.

6 years ago

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Verified Customer

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Linda Givens

Always quick and timely. to complete claims.

6 years ago

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Verified Customer

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Cubia smith

When you have a problem they get right on it

6 years ago

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Verified Customer

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Don

Performance, trustworthy and quality customer service

6 years ago

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Verified Customer

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Karen

Made a Claim online on Sunday, Problem fixed on Monday1

6 years ago

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Verified Customer

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Mo

I was pleased with the service given. They arrived on time

6 years ago

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Verified Customer

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betty welch

they do pay for claims as long as you follow directions

6 years ago

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Verified Customer

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Walter Griffin

fast and no hassle customer service. Love it..!

6 years ago

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Verified Customer

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Cathy F

Service tech was knowledgeable and very efficient.

6 years ago

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Verified Customer

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Bud Morse

Service and whatever, whatever, what ever

6 years ago

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Verified Customer

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Becky Munns

Because my ac went out and they got right on it

6 years ago

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Verified Customer

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Charles G

handled every problem just like the warranty said

6 years ago

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Verified Customer

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Robert

Came out the day I called. Fixed the problem right away.

6 years ago

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Verified Customer

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Michael And Ramona

You can’t call. Everything is online and I have a hard time with their website. I am looking for another company.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Edwin

They have a good list of contractors. It is a pretty good value for the price.

6 years ago

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Verified Customer

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Elmer Leroy Buard And

When I moved in this home, the seller chose Choice. The two times I tried to use it, they came out and said it was not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Verified Customer

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Richard

Customer service sucked. It took over a week for me to get my water heater replaced. The technician was awesome, he did a great job installing it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

Choice Home Warranty Reviews