Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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L.R. Baton Rouge, LA

The sales person was informative but aggressive and failed to listen to me fully. I only purchased because I had already read the service agreement and addressed specific issues with him.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Nov. 27th, 2018

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Jb Florissant, MO

Your services stuck!!!is not good @ all I been sitting n my house for two days cold calls to complain about getting someone out here y’all don’t do your job don’t call see if everything alright n it take u to long to prove anything I’m looking for better services somewhere else

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

Nov. 19th, 2018

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George theodorakos St Louis, MO

You sure are persisntant. Hope you stay in business or I lost $900. Hope your claim service is better than it has been in the past

7 years ago

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Very upset customer Alexander, AR

I have been without a refrigerator for a month. They sent a tech that I told them keep calling himself flirting. Then I explained that he stated he would get the parts in his own if I make dinner for him. It never stopped and yet I'm messed up at the end. I won't give another dime!

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

Nov. 15th, 2018

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Charlenezuccaro Delaware, OH

Not satisfied with the recent service I received on my furnace. It is still doing the same thing it was doing before he came. All he did was change filter which he said was blocking air flow. We had just changed filter two weeks before. I would like to cancel my contract.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 12th, 2018

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j. D. Villarreal Mission, TX

I had the opportunity to discuss with the rep all services, options, conditions, etc. Agent was very well prepared with relevant info.

7 years ago

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Chris Richmond, TX

Discussing my situatuon with the sales guy and he hangs up on me after I said that my AC is currently out... Im still looking at getting a home warranty to cover my other appliances but Im 100% positive it wont be with you D-bags...

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 1st, 2018

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Sarah Knightdale, NC

Sewage was backed up in my bathroom; in the tubs, and they scheduled me for appointment with a plumber three days out, it was horrible! But when the plumber came it only took him 10 minutes to fix.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 1st, 2018

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Rosalind Panda Pittsburgh, PA

We got service from the team recently and are pretty satisfied with it. Excellent customer service and helpful

7 years ago

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Anne Darley Fort Lauderdale, FL

So far my experience has been quite awesome. The response has been very good by the technicians responding. I'm now waiting for resolution.

7 years ago

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Tom Willis

Worst service ever...have had ac issue for 3 months and still not fixed or replaced..they keep sending different service techs out to do temp fix..this time out for 40 days and tech no show 2 times and cant get choice to reply to email or phone

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 6th, 2018

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ericka moon Mobile, AL

This is the worst company ever I SWITCHED and in the process of switching back they dont like to pay out or fix things,2 techs advice me to switch fast cause this company is bad and they r right ,I had nothing but bad experience with them,they are very rude and unprofessional, all along hold times.and late or no response when emailing.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly for further assistance.

Oct. 26th, 2018

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Chelsea c Falls Church, VA

Had alex one of the service managers yelling and screaming at me over the phone and calling me retarded and stupid and saying I have no right as customer to ask for higher up and them called me a cracker very racist and discrimination company. I'll be looking for another home warranty company after this

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration, however, we are unable to locate your policy. We will contact you directly for further information.

Oct. 25th, 2018

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Scoop0203 Lancaster, PA

Great! Very easy. Representative was very informative and knowledgeable. Enjoyed speaking with him. Offered payment options to suit our budget.

7 years ago

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Celeste Lavoine Poland, IN

The Furnace man was great, had it repaired next day, Just wish he could of told us what caused the wire to melt.

7 years ago

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Geryl Winetrowd Round Rock, TX

Two issues cropped around Christmas. CHW dispatched repair companies immediately. Issues fixed quickly.

7 years ago Edited January 10, 2024

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Michael Huffman Decatur, GA

Great Experience. They showed up and fixed problem promptly! A plumber from one of the local companies would have robbed me blind!

7 years ago

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Jo' Lynchburg, VA

They were unwilling, after two separate opinions, to cover a simple heat pump compressor. They claimed that it malfunctioned for reasons other than wear and tear.....! I cancelled immediately and they hung up on me when I asked why they have a F rating with the BBB.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 16th, 2018

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Robert Hunt Bastrop, TX

I have had my policy for almost 4 months and have had nothing but very poor customer service. They just don't want to abide by the policy agreement. They deny or delay claims and don 't respond to appeals or call backs not to mention the time it takes to get a call through. The company sucks!!!!!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate has reached out to you to further assist.

Oct. 16th, 2018

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Jm Chevy Chase, MD

Unfortunately there vendors are of low quality. They encourage them to state the problems in a way that can be decline by the Choice and force the consumer to accept the vendors qoute for repairs. So it’s a Ron win situation to the vendor and the warranty company , but not to the consumer

7 years ago

Reply from Choice Home Warranty

Thank you for feedback. We will contact you directly to further assist.

Oct. 16th, 2018

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larry brant Franklin, OH

not getting my moneys worth. They say everything in the home is covered but the components that make it work are not normal wear and tear, acid conditions or rust are the main come back for not covered. Very disappointed.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback, we will contact you directly to further assist.

Oct. 11th, 2018

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Ernesto Huerta San Antonio, TX

Choice is a horrible warranty company i thought American home shield was bad but choice is the worst. They have very strict rules on what they cover along with certain things you have to pay for out of pocket. I know now choice was the wrong choice for warranty for my residence.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Oct. 9th, 2018

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Suzanne Alban Baton Rouge, LA

I filed a claim around 5PM CT & a technician was at my house the next day at 12PM. Such a quick response

7 years ago

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Hank Garcia Clermont, FL

Prompt response to repair AC not blowing cold. Competed repairs. Friendly and knowledgeable. Would welcome again.

7 years ago

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Julie Scottsdale, AZ

Great first experience using Choice. The electrician they sent arrived on time and fixed my outlet

7 years ago

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Shaun Mirjavadi Romeo, MI

So far so good. I've had my furnace and garbage disposal repaired in good timing without any hitch. Thanks!

7 years ago

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Debbie McDivitt Germantown, TN

Excellent service. The repairman came out the next day and CHW took care of the problem on our oven

7 years ago

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Richard Treuman’s Winter Haven, FL

Appreciate the very fast service in handling the few claims we have submitted in the two homes we own. A real good experiences. Thanks.

7 years ago

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tanner johnson Cleveland, TN

They do what they say they'll do! I Had two claims in the first week and both claims where taken care of.

7 years ago

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Mario Tucson, AZ

Cooler stopped working, Tech troubled shot problem until it was corrected. Very professional. Very thorough.

7 years ago

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Keri Las Vegas, NV

Rates are good if you pay upfront. You pay more if you go month to month. Makes no sense to me because you aren't in a contract either way but it is what it is.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback Keri.

Sep. 20th, 2018

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Lawrence Kott Crystal Lake, IL

service technician was clean and courteous. He went over his report with me before sending it in. He also arrived at the time he said he would .

7 years ago

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Lisa Forest Hill, MD

I got an appt very fast. Easy process. Waiting on check so we will see how this goes. It so far wonderful!

7 years ago

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Rick Nekoosa, WI

Garbage disposal leaked. Called CHW. New garbage disposal installed within 6 hours. Exceeded my expectation!

7 years ago

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Nancy Ashburn, VA

Qualified professional sent good communications with company sent follow up excellent. Pleased with service

7 years ago

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Dina Francis Scottsdale, AZ

Plan doesn't cover much. Choice has very limited coverage and lots of exclusions and even when you read the written warranty and think you have coverage they argue, deny your claim and offer to send a check for a fraction of the repair cost. I have Choice HW coverage on 2 properties and would never use them again!!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Our Consumer Advocate will contact you for further assistance.

Sep. 7th, 2018

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John L. L Rotundo Fort Worth, TX

Had an issue with our disposal. Within a day a technician was out and did what was needed. Very pleased

7 years ago

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Jerry Kyle, TX

My repair was completed efficiently and timely two factors that make me a very happy Choice customer

7 years ago

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Carla Stout League City, TX

Buyer beware! Very disappointed in the claims process, we even filed an appeal which did no good. Even with 2 independent contractors disputing Choice’s technicians findings they would not approve the A/C replacement that was needed. Total waste of our money.

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist.

Sep. 4th, 2018

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Frank Velez Plano, TX

Call about my a/c it broke down choice said it was not cover was never call to explain why not , water heater down still waiting to see if it going to be fixed we are real estate agents have told buyers about choice , but after will discourage our buyer from choice and will tell other agents about our experience with choice .

7 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist.

Sep. 4th, 2018

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Guisselle

Excellent warranty conpany. I’ve had them for the past 4 years in all my properties and never failed me.

7 years ago

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Pat Collins Raleigh, NC

Choice has been extremely prompt in our request for services.. Have recommended to all our friends and family!!

7 years ago

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Bruce Holmes Cedar Hill, TX

A/C went out. Temperatures in the high 90's. Tech came next at 8 AM the next day. Repaired by 10.

7 years ago

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Roshan Massey Jacksonville, FL

Technician was fine. Choice was a problem. I rang in my issue, gave the agent my Jacksonville address & he assigned the job to a technician in Gainesville!

7 years ago

Reply from Choice Home Warranty

Mr. Massey,

Thank you for providing feedback about your experience. We appreciate the opportunity to improve our customer experience.

Regards,
Choice Home Warranty

Aug. 24th, 2018

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donna Melbourne Beach, FL

Not a good experience. They take your first phone call, but then do not give The technicians the authority to make repairs in a timely manner. That is not acceptable on an a/c claim in state of Florida where it is 90 plus degree and a heart patient is at severe risk of heat stroke!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly for further assistance.

Aug. 21st, 2018

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Tehwan Tso Roswell, GA

There was water leak in the pipe. The first contractor backed out. The 2nd contractor told me CHW don't cover it. The repair costed me $675 out of my own pocket. I am yet to find out why it is not covered.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Christina Ramsey Swansboro, NC

Efficient and effective response to broken garage door opener. Repairman was on time and competent. This was a very satisfactory experience.

7 years ago

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Kathie Conrad Yukon, OK

My claim was handled rather quickly and resolution of claim came quickly. However I am dispointed in the dollar amount given for replacement.

7 years ago

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Doreen Mesa, AZ

He had 2 issues in the last month, both were taken care of promptly and with professional technicans

7 years ago

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Fern Scharff Pacolet, SC

I called told the operator my problem. And an electrician came out to my house and fixed it in a very short time!

7 years ago

Choice Home Warranty Reviews