Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Frank Babylon, NY

the process to extend my warranty was fast and pleasant...Thank you

6 years ago

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Carmen Gonzalez North Las Vegas, NV

Had some delays in obtaining service but once it was approved the process ran smoothly

6 years ago

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James Holland Salem, AL

Quick response time! Excellent choice of repair service companies.

6 years ago

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Errol SMITH Brooklyn, NY

I am a new member and the online process to purchase the service was vary easy and informative.

6 years ago

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Janet Tobler Eatonton, GA

Sales rep very knowledgeable and helpful in helping me save money.

6 years ago

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Beth Indianapolis, IN

Excellent sales and customer service. Very knowledgeable about plan.

6 years ago

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Ashby Cockrell Apopka, FL

Choice home warranty has always perform as they advertised when I signed up

6 years ago

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Doug Zundel Chandler, AZ

Luke P was very knowledgeable and informative and personable.

6 years ago

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Larry Alfred Mobile, AL

The sales rep was very helpful and he made sure I understood what I was getting

6 years ago

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Dale Autry Fayetteville, NC

The 2nd person I spoke with Blake W was super helpful and sold me on the warranty

6 years ago

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JIM EGGERICHS

Got screwed on a cook top replacement. Determination was that it was not repairabel. Replacement cost is $2,600. I was offered $219.

6 years ago

Reply from Choice Home Warranty

Thank you for feedback. Our Consumer Advocate will contact you directly.

Jul. 31st, 2018

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Emily Brown Fountain, CO

Terrible customer service! It takes weeks to get a contractor out for a claim. You guys are fruad!!! I'm reporting your business to the commissioner of Colorado.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 30th, 2018

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Vikki Broyles

Communication was great, provider was dispatched quickly, but problem was not fixed.

6 years ago

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Esther Parker Hephzibah, GA

The service was outstanding and the air condition is working great.

6 years ago

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David Emery High Point, NC

Repair was scheduled quickly and repairman was knowledgeable and efficient.

6 years ago

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Wayne Heijnen Phoenix, AZ

Quick response. Appreciate that someone was dispatched quickly.

6 years ago

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Joseph BORGINI Gurnee, IL

Mike was great. Very helpful. Had a great experience. Thank you choice.

6 years ago

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Darrell C. Swoboda New Market, AL

Pompt return call, detailed explanation of services and charges.

6 years ago

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P. Saltatrix Princeton Junction, NJ

Just filed in our fist claim request and the service was fast and excellent.

6 years ago

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David L. Corsover Dallas, GA

Service was completed within 24 hours. A/C is now working like new.

6 years ago

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Mitchell F Lustig Oviedo, FL

The absolute worst company I have ever dealt with. They refused to honor their contract when my A/C compressor failed. I would not recommend this company to my worst enemy.

6 years ago

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Monique B Owings Mills, MD

The communication is very poor. I never know what is going on with my claim. I’m still waiting for my stove to be fixed. Terrible company very unhappy customer

6 years ago

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Kathy North Las Vegas, NV

Choice is fabulous. Prompt service done by local professionals.

6 years ago Edited January 10, 2024

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Christopher powell Ft. Washington, MD

I have experienced excellent customer service from choice representatives.

6 years ago

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BEC

I contacted out of curiosity and was assaulted with frequent hard-sell pressure calls. The hard sell delegitimized the company for me.

6 years ago

Reply from Choice Home Warranty

. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 22nd, 2019

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Ann Cumming, GA

Claims are handled quickly! The repairman was polite and knowledgeable!

6 years ago

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Lloyd Walker Little Rock, AR

I’ve only used the service once but I received prompt action and repair of my A/C.

6 years ago

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Richard Freese Denton, TX

Kevin M. was very knowledgeable and got us the full plan with a good rate.

6 years ago

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Susan Schmidt West Salem, WI

Spent an hour and 45 minutes on hold with five different people only to discover they will cover $180 of a $448 bill for an air conditioning system repair. Not impressed!

6 years ago

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BRENDA BEAVERSsmokey Elizabethtown, KY

DON'T HAVE ANY AS OF YET THE MAN ON THE PHONE WAS VERY INFORMATIVE AND KIND.

6 years ago

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Ivy Dunn Charlotte, NC

Spoke with Ryan, he was very polite, friendly and knowledgeable.

6 years ago

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Jeffrey meadows Victorville, CA

Three of last four claims were denied over “fine print” contractural issues that are not disclosed until after buying the warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 9th, 2020

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Sam T Samuel. Lawrenceville, GA

Easy to submit a claim. Friendly claim specialst. Timely schedlue and followup email.

6 years ago

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Carl Hixson, TN

Tim explained everything and then answered all my questions very professional

6 years ago

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Greg Escobedo Abilene, TX

Awesome job, no problems got the pre-authorization quick and job was done

6 years ago

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Terry orick Camden, SC

This place is terrible. Customer service on the phone is good but the technicians and the authorization department Suck.. You get what you pay for!!! Go else where...

6 years ago

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Ronald Lucas Naples, FL

Well it has been two weeks since I enrolled and I am still waiting for the contract, so I don't re ally know how good or not your company is

6 years ago

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Cheryl Davenport Rush, KY

Because Ive pd for my first month a couple of weeks ago, was promised Id get the warranty details and have received nothing!

6 years ago

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Logan Houser Mechanicsburg, PA

I have tried to Call 3 times since I have been active. The sales person has yet to call me back. I may call and cancel to get my money back at this point.

6 years ago

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Vince Scottdale, GA

Timely and high quality service. I would definitely recommend to anyone.

6 years ago

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Linda L. Raleigh, NC

It was easy to sign up for, we shall see if it is worth the money when I need to use the service.

6 years ago

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Reva Cosby Cibolo, TX

Covered items are very limited. But, the covered items have been very satisfactory.

6 years ago

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Rachel Mabe West Augusta, VA

Very easy to sign up for home warranty. Excellent customer service!

6 years ago

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Terri Pittsburgh, PA

Choice does great work getting good people that does great work.

6 years ago

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clarence mahaffey Ooltewah, TN

The customer service is great at explaining all the details of my warranty.

6 years ago

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Barbara Ford Black Mountain, NC

The gentleman that I spoke with was informative, polite and helpful.

6 years ago Edited September 14, 2021

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Manohar Muttreja White Plains, NY

very quick response & technician assigned to fix the appliance.

6 years ago

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Sharon Payton Carthage, TN

I can only rate the young man I spoke with, he was very polite and very informative.

6 years ago

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Anonymous Carrollton, TX

I tried to buy this product got great communication through email, but when I called could not get through to a live person. So I went with another company

6 years ago

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Marvin Alvarado, TX

The web page was very easy and excessable. Easy to fill out.

6 years ago

Choice Home Warranty Reviews