Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Mark Crossland Sarasota, FL

Ralph was very knowledgeable about your services. I will be switching from another company to yours because of Ralp

5 years ago

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J.S Troutdale, OR

CHW Does not want to pay for most work, then they don't have anyone thats wants to contract with them, and if you make a claim it takes days or weeks and no one calls or shows up untel you pay out of pocket and CHW says we will reemburst but the they don't they say WE DON'T COVER THAT PART.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jan. 18th, 2021

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John Byars Charlotte, NC

Try looking at all of the letters I have sent to CHW and received NO reply from. Try reading my last review sent the Best company. Try telling me why my claim filed in July, still has not been resolved. today is September 19 and I am still with out a refrigerator. HOW WOULD YOU FEEL OR DO YOU HAVE ANY FEELINGS.

5 years ago Edited September 20, 2023

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RATTANAK OUNG Bristow, VA

Choice has been responded well and fast to my claims. technicians are professional and provide good customer service.

5 years ago

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Marc Ball , AZ

So far using this company has been nothing but heartache. They will find every method possible to not allow your claim to be accepted. I have had them for a year and a half and not one my claims was accepted and each time I have to pay for the repairing out of pocket. Stay away.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 14th, 2021

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Cleaveland Smith Columbia, MD

My first experience was horrible but my second experience by way of my heating claim was handled with great expediency. I am still waiting on my first claim to be processed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 12th, 2021

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Carrie Harris Houston, TX

Quick response and courteous service. Tech was very knowledgeable of the issue with my refrigerator.

5 years ago

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Patricia Nelson Midvale, UT

The repairmen were personable and knowledgeable. So far everything is working properly. Thank you.

5 years ago Edited September 14, 2021

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Chrissy Columbus, OH

Been waiting 4 months for my stove ti be repaired. I get the same answer everytime I call. (The tech should be contacing me) not a single employee for choice Warranty would wait 4 months for a stove. Especially after paying twice for the fee for 2 different techs to come out and our monthly fee for this company.

5 years ago

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Carol Mullins Hickory, NC

They never could get anyone to work on our air conditioner. Thank goodness we have it serviced 2 x a year with a local company and they were able to come repair it for us.

5 years ago Edited January 10, 2024

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Guy Reigler Saint Augustine, FL

Second time I have requested assistance from your company, I have three houses covered for a number of years, Now I am told that the electric is not a covered item .then sending out non licensed electrician! Senior services will get a letter from me along with the BBB.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Rhonda Turner Houston, TX

I think they are deceptive in that they say they will replace your items but then they don’t. They only offer a minimum cash amount to help you replace it. You will still come out of pocket to replace the things you had.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 12th, 2021

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Thomas Phillips ,

Price You only get veteran/senior discounts if you call and sign up on the phone. I would have gotten more skymiles if I had signed up online!

5 years ago

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Mark Schaberg Saint Augustine, FL

Response to this claim was quick and effective, without any hassle. Previous claim was rejected, and will require a more expensive fix at a later date.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Anastasia Parker East Saint Louis, IL

I had a furnace went out and Choice got me back warm again. I am so thankful for you guys at Choice.

5 years ago

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Christopher Fayetteville, GA

Service was quick and problem was solved for repair of gas furnace. Technicians truly professional.

5 years ago

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JasonG Crossett, AR

I should have read the fine print. I’ll give you another chance but as of now I’m not impressed. I had to call my own technician. Schedule my own appointment, only to find out rust isn’t covered by my policy

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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Patty Elliott Norcross, GA

I’ve been with you since 2018, you deduct $41.71 a month from my checking account. I’ve never had to call you until this week and you denied the plumber to repair my pressure gauge on my water heater. It was a $275 fix and you refused it. No, I’m not happy with your company at all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 5th, 2021

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Annie Brumfield Hammond, LA

I received a call today from Mr. Plummer after I called Choice Warranty Sunday because my heater stopped leaking. The representative that I spoke to assured me that they were emailing Mr. Plummer to cancel my request. I did not want them to make a blank trip to my house.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of the claim, I show that the work order was cancelled and the technician did not come to your home.

Jan. 5th, 2021

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Dan Baldridge Germantown, TN

Service tech arrived on time and was very professional. Ordered broken part for my stove top. Very nice man

5 years ago

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Jamie ,

We wait forever for them to send a service. When they can't fix it we have to sit and wait even longer. It took them 4 weeks to get someone to come look at our refrigerator that was leaking water all over the floor. It ruined our kitchen floor. They dont cover damage. Horrible company, would NEVER recommend.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Dec. 22nd, 2020

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Chet T. Oakland, CA

the repairman was very courteous and had no issues with rescheduling. showed up on time and took care of the issue.

5 years ago

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Rafaela Andaluz Lovington, NM

My washer is over 10 years old and needed many repairs. Technician thought maybe I needed a new one. Choice chose repair it so I've been without a washer for over 3 wweks.

5 years ago

Reply from Choice Home Warranty

Thank you for your response. Our Consumer Advocate will contact you for further assistance.

Dec. 21st, 2020

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Francisco Fierros Peoria, AZ

choice home has responded quickly and efficiently to the claims that I have made. thank you choice home

5 years ago

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Rosemary Porzio Laurelton, NJ

Spoke to someone on 12/16/20. I am canceling as if 12/17/20. I know I have 3 days to cancel in NJ. Also within the 30 day cancellation period I was told by your salesman. I am disputing this with my credit card company. If I could I would give a zero star rating but can’t submit thus without some stars.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that your policy has been cancelled and a refund will be processing back to the card we have on file. We regret losing you as a customer.

Dec. 17th, 2020

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lena calixto Monahans, TX

I felt pressured into signing up. I never received the login information and when I canceled my sign up agreement I never received a cancellation notification. Took forever on hold to get a live agent also.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly. We regret losing you as a customer.

Dec. 17th, 2020

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Trenita Grant Florissant, MO

So far so good. Appointment was set for away and the vendor was on time and provided excellent service.

5 years ago

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Grace Shade King Warner Robins, GA

I have yet to hear back from this regarding my washer replacement value. I disputed the amount of $299 and informed them I could not find one locally for less than $500. No response as of this date yet. Highly disappointed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2020

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trb1974 Milwaukee, WI

They look for any reason to deny a claim. They look at crazy verbiage from a technician and decide to deny claims. When you make monthly payments for something, you expect a wear and tear to be covered, but not when dealing with a warranty company. You find loopholes that work in your favor. I don't trust them one bit.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Bethanne White Carnegie, PA

Technician was on time and very courteous. He ordered parts to fix our microwave but they haven't come in yet.

5 years ago

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Rod Smith DeSoto, TX

The efficient and expedite way the appointment was made. Also the way I was contacted and informed of who was doing the work in my home.

5 years ago

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Alfred Carter Killeen, TX

Very professional and attentive.I would definitely recommend you guys to any of my family and friends.

5 years ago

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Emmanuel Gorres Washington, DC

Salesman was professional and gave me a great deal that is affordable. His professionalism was top notch

5 years ago

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Diane M Mudge Baldwinsville, NY

When I called to inform them of a scammer that is using thier company name they asked me if was going to use them as a home warrenty I told them I was unemployed but I'm actually waiting on a settlement but they hung up on me bam! Omg soo rude!I pwn a really big house I will never use Choice home warrenty!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 7th, 2020

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Stella ,

Kaleigh was a super customer support/sales rep. Very knowledgeable, patient and answered all my questions

5 years ago

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Patricia Broomfield, CO

Professional and quick about addressing my appliance issue. So much better than my previous HOW! Thank you!

5 years ago

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miriam aron Garfield, NJ

Choice Home Warranty is a total waste of money. Their first response for repairs is, "No". Then, if you have the energy, you can try to appeal it but there are so many exclusions written into their contracts, it's not worth it. I will not be renewing my contract. It's like throwing out money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Kristen Denver, CO

0000 STARS HORRIBLE CUSTOMER SERVICE!!!! SAM CALLED ME BACK AFTER CANCELLING AND KEPT TALKING OVER ME AND STILL KEPT TRYING TO KEEP ME AS A CUSTOMER WHEN I SAID NO OVER AND OVER AGAIN AND HE WOULD NOT STOP UNTIL HE HUNG UP ON ME!!! RUDE AND UNPROFESSIONAL 3.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 30th, 2020

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Angela Munroe Greer, SC

They seem to be very concerned about your problem and eager to help as much as they can. They are usually very prompt in responding.

5 years ago

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Harry Feldpusch Galivants Ferry, SC

I have 4 properties with you covering several years each. Look me up. I've made only 3 claims total and 2 of those claims were not covered. At this time I am researching other providers and their coverage. Once I have found the provider that has better coverage and responds better, I will be calling for a rebate on all 4 contracts.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 30th, 2020

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Nari Irving, TX

Choice has provided a good resolution whenever I had issues. They are courteous and send the best technicians.

5 years ago

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Melvin Johnson Minneapolis, MN

this company is a fraud. I made a claim on a leaking waste drain. It was covered under section D, par 8. The drain was cracked, not due to freezing, or roots. My claim was denied because they could not see the crack in the photos sent to them. Don`t waste money with this company. they will find an excuse to deny in the fine print.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2020

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Molly Peyton Cedar Hill, TX

I've had only one claim but it was handled with care,swiftness, and reliably with a great serviceman that was on time!

5 years ago

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Dave G New Market, MD

Choice is very responsive. The subcontractors are hit or miss as far as response and keeping client up to date on the "progress" of the claim.

5 years ago

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pasquale mignano Jenkintown, PA

CHW came w great talk of how they cover most things in the house but from my being a customer for the past 3 years this was a waste of my money-nothing is covered except for minimal stuff which does not require home warranty! Never again!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Nov. 23rd, 2020

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Karrie Lawrenceville, GA

Not a good experience. We have had to pay 3 different service fees for the same issue. We will not be renewing. All the technicians have been great and I have gotten their cards to do business with them separately. The warranty company is not good.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Sandra Peoples Columbus, MS

Choice Home Warranty answers in a timely manner with certified professionals to handle your repairs.

5 years ago

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Maurice Wilson Richmond, TX

Since having Choice I have filed two claims, and both were a bad experience for me. I plan to tell all realtor estate brokers, agents ,and mortgage broker friends about my awful experiences with Choice. I will suggest that they refer their clients to other companies.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

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Donnie Johnson Lubbock, TX

My claim was handled in a timely manner and the repair on our clothes washer was fixed on the same day.

5 years ago Edited January 10, 2024

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Laura Leuthold The Villages, FL

I discussed my problems with Choice Warranty in an email. Your company has does nothing for me and have declined both claims because of technicalities. I paid for a Home Warranty Product and have been given nothing. I am going to ask for a redress of the total contract price that I paid and want nothing to do with Choice Warranty ever again.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 19th, 2020

Choice Home Warranty Reviews