Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Chad Welch Baltimore, MD

Excellent service. The market is overloaded with calls, not enough technicians. Choice came through

2 years ago Edited October 4, 2023

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Ronald Masters Fulshear, TX

William L at Willpower electrical did a great job Repairing and replacing my ceiling bathroom vent

2 years ago

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Janis Palma San Antonio, TX

Immediate response, and very professional persons responding to your home issues.

2 years ago

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Myron Price Oak Ridge, TN

Unfortunately we were not aware of previous owners mistake repairing the AC. But Choice did what they agreed.

2 years ago

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Wanda Martin

The tech had excellent people skills, well groomed and dressed very appropriate.

2 years ago

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Johnnie Flemming

I paid a higher price to include a home appliance coverage to learn after I file a claim it +9package deal and not a separate item.

2 years ago

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Richard Jung Port Orange, FL

Got service for my AC the very next day. Just paid my co pay and it was fixed quick and easy!

2 years ago

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Georgia Barnett

Super easy to sign up. The representative was very knowledgeable and seemed sincere.

2 years ago

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Joey Mathews Apex, NC

Repaired on time. I am very happy with home warranty and I will recommend them .

2 years ago

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Tommy Fullerton, CA

Poor selection of service providers. Double trips on all repairs. Forced to pay for two service calls even though one service provider would do the job...

2 years ago

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Nancy Mount Laurel, NJ

VERY VERY DISAPPOINTED WAITING 4 DAYS GOT MY OWN PLUMBER, PAYING HOME CHOICE FOR NOTHING AT THIS POINT, NOT HAPPY AT ALL. TRIED TO CALL AT LEAST 10 TIMES SAME RUN AROUND NEVER HAD ANYONE ANSWER MY QUESTIONS

2 years ago

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Mary Ladson, SC

Technician assigned was awesome. Diagnosed problem with AC and repaired it within 30 minutes

2 years ago

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Diwakar Chandler, AZ

Fast response to claim online. There was a delay in pre -approval that should be improved

2 years ago

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Mandy Fresno, CA

I dislike the level of customer service I get when I call. The case manager Tauren is extremely rude and disrespectful!! I’m disappointed that Choice doesn’t do what they can to actually help customers.

2 years ago

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Satisfied

Eventually they followed through and found a wonderful technician that did a thorough job, was friendly and polite.

2 years ago Edited January 10, 2024

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Mary Rodriguez Forney, TX

The only problem, was the service company’s were very slow to respond ! Other than that it was great!

2 years ago

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Robert

It took over three weeks to get someone to fix our AC unit and I had to find them. We pay are bill religiously every month and we have to find the technicians to repair things..... Wrong it cost me $250.00 to get it repaired

2 years ago

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Manija Mossa Macungie, PA

Customer service rep Phil was informative, professional and quick to set up our account.

2 years ago

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Priyo Goswami Venice, FL

Their claim resolution process is very good. We have three homes with them, and we are satisfied.

2 years ago Edited September 20, 2023

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Jeannette Reeser Salters, SC

If every problem is fixed as quick as this was, I’ll be extremely happy with your company

2 years ago

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Betty Odom

I've had a frustrating experience with my service. They deny claims and take too long to respond. I've been left without heat during cold weather, and despite multiple visits, the issue remains unresolved. Additionally, their compensation for my broken high-end stove is laughable and doesn't cover even the cheapest replacement. Overall, I'm extremely dissatisfied with the service.

2 years ago Edited January 3, 2025

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Rhonna Marietta, GA

So far, so good! Both my dishwasher and dryer have been repaired under this warranty.

2 years ago

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SALINA MILLER

I like the fact they approved my out of network service fast. But im still waiting to get reimbursed for my payment. For that i give them a 1 star

2 years ago

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Ron Fort Myers, FL

We liked the great response and the promptness of getting our issues taken care of!

2 years ago

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Kathryn Connors East Saint Louis, IL

Right on top of problems when aware, sent reliable service man that knew what they were doing

2 years ago

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Anthony Greenville, TX

Took over 30 days for water heater then denied a/c drip pan claimes specialist told me plastic doesn’t crack we must have abused it !! Oh and don’t forget those retrofit charges around 200 bucks

2 years ago

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Anthony Gainesville, VA

The company you recommend was quick and knowledgeable and repaired it in a matter of minutes

2 years ago

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James

Certain hours you can't get a hold of them. I don't think they have enough customer representatives. I had to make a lot of calls due to issues with the home warranty and when I did get in touch with them it was like they were trying to pass me off to someone else at a higher level, which they never could, in order to resolve my problem.

2 years ago Edited January 10, 2024

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Veronica

Excellent service thanks a million, you go above and beyond to satisfy your customers

2 years ago

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Sierra Barr Douglasville, GA

Choice is horrible and difficult to work with. Horrible techs who are unresponsive and show now sense of urgency. 10/10 do not recommend choice as they are known to be one of the worse home warranty companies.

2 years ago

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Anthony Arlington, VA

I didn't like the gave me voucher for replacement but you can't get the item for that price. Also they won't pay for installation. I'm going to cancel

2 years ago

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Edward Booker Charlotte, NC

I like that the technician was very professional and answer any questions I asked

2 years ago

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Grandmother West Jefferson, NC

It took forever - weeks - for you to get someone out here. Then you decided to "replace" my $1,100 dishwasher for a couple of hundred dollars...and you want 30 days to do so...really?

2 years ago

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Charles Fort Worth, TX

Never got back to me about the sinks (leaking); fixed the toilets ourselves so our water bill would go down instead of waiting on you, so paid for it ourselves.

2 years ago

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Blanche Columbia, SC

This was my first time using choice home warranty and in my opinion it was great .

2 years ago

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Marina San Ramon, CA

Repairs take too long and you do not find repair people to work with. My dishwasher has been out since the middle of july

2 years ago

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Brad Las Vegas, NV

Best ever no issues very nice customer service right to the problem best service ever

2 years ago

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jacqueline rivera

so far it has been a good experience and Antron was a very experienced electrician I would like to use him all the time

2 years ago

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Tammie Florissant, MO

Quick response on all claims. I renewed my policy because I was satisfied with prior service

2 years ago

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Dave Bradley Ridley Park, PA

I do like the service. It however often takes much longer than the six hours indicated on the website.

2 years ago

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Joseph Boisvenue Magee, MS

Contractor was very knowledgeable and used his time well. However the cost to me was too much to replace the a/c system.

2 years ago

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John Scott Wake Forest, NC

Very pleased with the service provided by Central Vacuum Experts. All issues resolved.

2 years ago Edited September 27, 2023

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Mary Pelham, AL

I receive prompt response to my request for assistance. All the contractors have been great

2 years ago

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Carol Sun City, AZ

Quick response from both Choice and the service company that came out for the repair work.

2 years ago

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Tom Valparaiso, FL

Absolutely a big rip off! They never can find a company that will work with them. Then they tell you to use your own company and they will reimburse you, but they make it so difficult that you finally give up.

2 years ago

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Terri Stoller Minneapolis, MN

Not responsive- very difficult to get ahold of a real person. Online tool doesn’t address many issues. Too long of lag to get critical appliances repaired!!!

2 years ago

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Joe Cooperrider

Have opened claims several times over the years and have been extremely happy with every claim

2 years ago

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richard montano Waipahu, HI

Fast, and very easy to use. Technician came out next day and fixed my washing machine.

2 years ago Edited September 5, 2023

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Carole Fink Allentown, PA

Dryer repair was scheduled quickly. I was very pleased with the service technicians.

2 years ago

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Jeanie Meikle

Have a problem with my washing machine. Called it in. I believe they said some would contact me in a little two weeks to set up an appointment. No help at all

2 years ago

Choice Home Warranty Reviews