Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Ben Avondale, AZ

There are too many levels you have to go through before anything gets done. I'm in Phoenix, AZ. It's 115 degrees. I started trying to get my AC fixed 5 days ago. It was finished 30 minutes ago. I'm 70 yrs old. I could have died.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

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Mr Fields Manning, SC

Choice always gives me the peace of mind in knowing my houses is covered. Their response time is super.

4 years ago

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Rma Hackettstown, NJ

It was very simple process and approved for a replacement unit within 1 day after the technician reported.

4 years ago

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Dona Gordon Theodore, AL

I made the call that our AC Unit wasn't working, within just a few hours there was someone here to fix it! Awesome job!

4 years ago

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Gene Foster Homosassa, FL

I was very disappointed that the Choice Home Warranty did not cover the hot water heater. That is part of the home. Just because it has some rust on the bottom should not disqualify it for no assistance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 16th, 2021

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Carlos Brown Houston, TX

Choice Home Warranty has gotten worse throughout the past two years. They have been sending below average companies to fix my issues. The worst part is I asked a representative to speak to a supervisor so I can discuss my issues, and the representative said no.

4 years ago Edited January 10, 2024

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Robert Williams Millbrook, AL

I had a washer technician came out said he couldn’t fix it and they gave me an offer and I accepted it

4 years ago

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Anthony Payne McDonough, GA

Excellent experience with this company and great response time for making a appointment for my situation.

4 years ago

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Scott Ripley Mt. Pleasant, SC

The repair man was great . They got there a day earlier than promised and fixed the problem promptly 5 stars

4 years ago

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Hailey Carmichael West Valley City, UT

Decided to pay monthly for a home warranty because life happens and things breakdown. Go figure my AC craps out right during a heat wave and Choice warranty has strict policies in place that did not cover my AC. So what am I paying for? Not happy not satisfied, taking my business elsewhere.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. We regret losing you a a customer.

Jun. 9th, 2021

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nelson santana Atlantic City, NJ

The easy to navigate the phone conversation and great customer service when I talk to a live person.Great company

4 years ago

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Valencia Hooper Dallas, TX

Very professional and caring plumber. Provided pictures of work and took his time. One of my better experiences.

4 years ago

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Elizabeth Manchester Kissimmee, FL

easy, quick ,and DONE! I was so happy with how easy the process was on my first claim to CHOICE. Thank you!

4 years ago

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Taipei Chen

I realized CHW is not an emergency service. The urgent claim could take days or weeks from filing the claim till the claim closed. I may not renew my policy.

4 years ago Edited January 10, 2024

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Michael Brown Bartlett, IL

After not getting through to a live person, I got the automated system. It couldn't understand the service that I was requesting.

4 years ago

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Jennifer Flutter West Palm Beach, FL

Choice Home Warranty responds in a timely manner to all claims. Was able to resolve appliance issues.

4 years ago

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Kathy O. McKinney, TX

Choice is fast in letting us know where in the process we are, it makes me feel like they will take care of my issues.

4 years ago

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Danny Kohler Dallas, TX

My claim was denied I am currently appealing the decision. The findings tat the problem was not normal wear and tear is ridiculous. The last person to touch my Ac unit was a technician Choice sent out only 3 months ago

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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scoop888 Dover, DE

Aaron S was a very nice man and explained the policy well, answered all of my questions. Good salesman.

4 years ago

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Paul Misuraca Goose Creek, SC

Although I only purchased the 6bywar program all I have to say is the price was great. We shall see as we go along?????

4 years ago

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billy jr Ossining, NY

total waste of time. i am in the process of cancelling my membership. tried contacted you by phone for two days. Busy Busy Busy. tried emailing on line & they totally screwed up my claim never again i will make my opinions know on facebook, google & yahoo

4 years ago

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Cheryl Libbert Aubrey, TX

I'm not a fan of Choice Warranty bc it takes to long for their providers to come out. Recently it took 2 weeks for someone to come out for our AC. When our microwave broke it took about 3 weeks for it to be repaired.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 1st, 2021

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Srinivas Dama Kansas City, MO

The representative explained me the coverages and submitted a claim on phone as i am away from my computer.

4 years ago Edited September 14, 2021

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William rosenmarkel Raleigh, NC

He has not called back for an appointment. No air conditioning today. I am waiting patiently for someone to install my nest thermostat.

4 years ago Edited September 14, 2021

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Lou Miller Plano, TX

The 3 times Ive had repairmen come to my home they were very courteous and competent...we were totally pleased

4 years ago

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Mallory Whitfield Mansfield, TX

Fast response to claims and they send somebody out to fix the issue very quickly. Definitely glad I chose this company

4 years ago

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Jason Morrison Collierville, TN

The company did meet our needs. We had an urgent AC need in the south with 90 degree heat. They did not meet our needs and we had to hire our own technician. I explained that this was not acceptable and I got the response we will not cover reimbursement and no attempt to find a different company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 1st, 2021

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Matt Nord Montgomery, TX

Terrible. They find a reason to deny the claim every time. Even the contractors they send out say that they don’t even like doing work for Choice Hime Warranty because of how they treat their customers. I will not be renewing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Gary S San Antonio, TX

Garage door opener won't work. I see that the spring has broke. Guess what? Not covered according to CHW because they claim it is part of the door and door-track assembly -- useless. I believe in Home Warranties -- just not this company. I will be looking for another.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 27th, 2021

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Kevin&Tina pdx Whitefish, MT

Failed to provide service - hangs up when trying to cancel policy. Three attempts for service. Called the three contracted companies - they did not have appointments and they were not willing to work with Choice Home Warranty. Called Choice to cancel our policy and they just hang up on us.

5 years ago

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rick fannin Zebulon, NC

Responded good, but denied service to fix a common house outlet located on our deck on our house wall. Had to pay $65 and then denied. It was the first time to use the warranty. Thinking about canceling the warranty and getting a refund of the five years we paid for.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 24th, 2021

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April Carlisle Talladega, AL

Jake did a great job of explaining the coverage for Choice and getting me the discounted rate for veterans.

5 years ago

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Manuel Enriquez Lincoln, NE

We have been with Choice Home Warranty Company for Four Months and so far we are satisfied with the service.

5 years ago

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Nomar Glendale, AZ

Every time something broke in the house choice has been able to send someone ASAP ..... and the service is always good

5 years ago

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Wayne Springfield, MO

I like having the service when we need it. Had one issue last year that took a little to long to service, but it turned out fine.

5 years ago

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MACARONI684 Cataula, GA

Just outstanding customer service via Ms. Cynthia C. Attention to details and explanation of service to be rendered.

5 years ago

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D White Fairburn, GA

Best 1 plumber was knowledgeable and helped me understand. The situation. Would recommend him to anyone

5 years ago

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Donetta Bragg Fort Worth, TX

Worst experience I’ve ever had. Last year they sent incompetent ac repair out and now after Freon leak they won’t repair. They will do everything they can not to pay the claim. Even if they do they will wait as long as possible before they do pay it. I am canceling my contract. Run away. They are the worst!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 17th, 2021

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amber glynn Phoenix, AZ

It was easy to set up the technician . Scheduling was prompt. He was wonderful. Very friendly and knowledgeable.

5 years ago

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Suketu Patel Orlando, FL

Has been good so far; was not happy with the offer to replace one of my appliances, but not at a product match. It is going to cost me over $2000 to make up the difference.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 11th, 2021

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Patricia Lane Vero Beach, FL

I would not recommend this company to anyone, I've been with choice for about a year and a half, and the first time I need something fixed my claim was denied, I will be canceling my contract, I refuse to pay a company that takes my money but refuses to fix anything

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 13th, 2021

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Tara Gillespie Maryville, TN

Dealing with customer service can be difficult because all the reps I have spoken with have very thick accents which creates difficult communication issues.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Mary Litchfield Park, AZ

Customer service is great. The problem with CHW, I bought the policy online through an agent. I asked the agent what was covered under the contract, and he acknowledged most everything. I received the contract, and I was so disappointed! In the contract, there were more exclusions than inclusions! Iwould not refer CHW to my friends.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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BECKY SCHENK San Antonio, TX

I have a leak in my kitchen garbage disposal. I called and you immediately scheduled a plumber to come. That is my interaction so far. I really need to have more experience before I can give you an informed opinion.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 6th, 2021

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Daniel Scire FL

Awful customer service. They don’t care about the customer. Their replacement cost for my over the counter microwave didn’t even cover half the cost to replace same item. They told me “brand, color, SiZE doesn’t matter.” Total joke!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Jami Hicks Queens, NY

Very prompt appointments for the item claim. The option to use your own company if they cannot find a contractor in a timely manner.

5 years ago

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JALEES AFZAL Apex, NC

Whenever there is an expensive claim, choice home says it is not covered. My cooktop needs to be replaced and they said they will replace but will pay only $338 when no cooktop exists at that price. I have to appeal and the earliest appointment is after 2 weeks when I do not have a cooktop to cook and feed my family.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Michelle Mitchell Suitland, MD

The ease of making a claim. The great response time for the company and repair techs to contact you.

5 years ago

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Marts Port Saint Lucie, FL

Great! Timely and knowledgeable This is for the washer and dishwasher Plumber will come next Friday

5 years ago

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Bernard Wolf Orlando, FL

I ordered service on my stove, and I received a message that the technician would be here between 1:00-5:00, today 4/28/2021. I received an update that the technician would be here between 3:32-5:02. I called at 5:10 and was told that the technician was here and no one was home. We were home and waiting for him.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided.

We apologize for the inconvenience. We have successfully reschedule d your appointment for 4/30/21 between 8am and 12pm.

Apr. 30th, 2021

Choice Home Warranty Reviews