Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

1 year ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

2 years ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

2 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

2 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

2 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

3 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

3 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

3 years ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

3 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

3 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

3 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

3 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

3 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

3 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

3 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

3 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

4 years ago

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Wei Zhou

CHW will find all kind of excuse to reject the claim if the cost is high. Especially when it involves with AC System.

5 months ago

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Dale

It takes too long to get things repaired.

9 months ago

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Wilford

The lack of communication and coordination with contractors and customers.

9 months ago

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Geri

A good type of insurance if you own your home, but not by Choice.

10 months ago

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Earleen Tudor

Waiting to long for money for replacement of microwave.

10 months ago

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Colin

Extremely poor customer service warranty company that hires incompetent service providers.

10 months ago

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Rebecca Craven

I am still waiting on my ice maker to be fixed

11 months ago

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Ken Alexis

Customer service stinks, their atitude is that to bad if don't agree with them.

11 months ago

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Robert

Sending unqualified tech to my house to repair dishwasher

11 months ago

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Frank Mabry

The claim process was easy. The response was fast.

6 months ago

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Mohammed

Excellent service Right on time Very relaxing

6 months ago

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James

Took to long for a response. Had to keep calling to get a response. My service man did a good job.

6 months ago

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Donna Thompson

Avery was very kind, professional and knowledgeable.

6 months ago

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Deborah

Communication was great. Service quick Made repairs easy

7 months ago

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Alberto Anchondo Hinojos

Very fast and effective response. Great service.

7 months ago

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jAcAb 151

1st service hasn't been that great and it is a simple switch for a new washer....

8 months ago

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John Shepard

AC Broke Sunday was fixed early Monday morning

8 months ago

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Richard

Would not replace my dishwasher due to a failure of the heating element touching the tub and burning a hole in it.

1 year ago

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B.

Claims are frequently denied, claims are closed out before the work is complete, incompetent vendors.

1 year ago

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Martha Hoffman

Plumber was unable to clear shower drain but did clear main.

1 year ago

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Earline McClary

The turn around time it takes to get the repairs and parts.

1 year ago

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Carolyn Byrd

Too long for a Tech to inspect and e-card process to long to assign

1 year ago

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Deborah

They sent out a good contractor, was very pleased.

1 year ago

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Deborah

They were about a month getting someone over here.

1 year ago Edited January 30, 2025

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Pyrita

Very pleased with end result !!!!!!!!!!!!

1 year ago

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Fatima

Didn't cover my claim and there is real lack of communication. I am in the process of looking for a new company

1 year ago

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Kim Drapp

Communication with service could be improved.

1 year ago

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Angela Johnson

Service man was great n finish job in a timely manner

1 year ago

Choice Home Warranty Reviews