Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Dave Rupnow Birmingham, AL

I was sold a policy that indicated that if a covered part/appliance could not be repaired it would be replaced. I have had 2 claims and neither one of them covered the cost needed to replace the parts. You guys are running a scam at worst and bad business at best. I certainly would not recommend your coverage to anyone else.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

star star_border star_border star_border star_border

John L Cumming, GA

I have had a very bad experience so far. CHW is covering less than 25% of the total repair cost. They have been impossible to get a hold of. I have contacted my claim manager too many times to count and never received a reply. It has been 13 days now and still no AC. So disappointed.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

star star star star star_border

charles cox Waynesville, NC

Excellent value for the number of items covered in the plan. The senior and military discounts were also appreciated and sweeten the deal.

5 years ago

star star_border star_border star_border star_border

Isaac darko Mason, OH

The part for the appliance that I need fixed was supposed to take one week to arrive, but has been two weeks and it is still not here. I contacted church warranty by phone and by messaging online but still no one has gotten back to me.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

star star_border star_border star_border star_border

Harry ALLEN Williams Zionsville, IN

Company can care less about those who have the warranty. Puts great tv commercials on. Now using George Foreman who has no idea what is going on. He is getting paid and I can't even get a dishwasher after 4 months of NOT talking to a live person who handles the claim. Or should I say is suppose to handle one.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

star star_border star_border star_border star_border

fred32 Oscoda, MI

in one part of warranty filter are covered but cracks are not covered in another part so after about three years I will not be renewing my plan. also I had a problem I had with a toilet repair where I got charged a total of $370 and your company paid an additional charge of about 125. This was just to replace a toilet.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2020

star star_border star_border star_border star_border

Cheryl Yarossi Lowell, MA

I pay a lot of money for this insurance and nothing is ever covered. Every claim I ever put in came out of my own pocket plus I had to pay the 45.00 fee for whomever came out. My sister has American Home Shield is swears by it.That was the only reason I bought this. Would like to cancel and get back what ever funds are returnable.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

star star star star star

Chikwelu Umeh San Antonio, TX

I called for my broken air-conditioner and it's fixed same day. Thanks for your responsiveness to my plight.

5 years ago

star star star star star_border

Betty Ferreira Montgomery, TX

I received an email saying that I needed to call customer service for my claim but I couldn't get in touch with them as no one answers the phone.

5 years ago

star star_border star_border star_border star_border

Bharti Ghai Westwood, NJ

The worst company ever! Bad customer service, worse managerial staff. They don't answer phone calls, no returns, technicians are assigned numerous times to a claim before they show up. After all this, most of the time Technicians don't even show up.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

star star_border star_border star_border star_border

Chris Montgomery, AL

This company is a scam. Please do not use this company. Paying into Choice every month is a waste of company. When you need them to replace an appliance they will deny your claim, and state it is an act of God. Please find another home warranty or save your money for repairs. They have lawsuits pending for misleading customers.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 23rd, 2020

star star star_border star_border star_border

Aurelia Dawkins Chicago, IL

I was upset about the first technician that was assigned to me. He was a no call no show and when I called to complain I was told to wait til the end of business day and to call back I the morning.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

star star star star star

adrian aldaz Mesa, AZ

Francis was great. He listened and made sure I got what I wanted. Feels great having a blanket of security

5 years ago

star star_border star_border star_border star_border

Frederic Watk Raleigh, NC

Neither of my last two repair requests have been covered by my total plan. First an A/C drain blockage was not covered. Most recently an under counter light replacement was not covered. Dispute the fact that parts are no longer available in the market place. The technicians who came were competent.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 17th, 2020

star star star star star

KIM GUARINO Port Saint Lucie, FL

Responsive,great website, helpful knowledgeable technicians. Prompt with appts, fair pricing. Amazing!

5 years ago

star star star star star

Patricia McAllister East Peoria, IL

Very easy to discuss options. Looking out for our best pricing, discounts (senior citizen) offered discounts overall

5 years ago

star star_border star_border star_border star_border

Lori Wicks Missouri City, TX

It is hard to make a claim. I was lied to when I bought the warrenty. See real items I was informed would be covered was not covered. The pool company they sent to my house twice is a joke. They did not even look at my pool equipment but took my service fee twice. Please call me if you want more details.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

star star star star star_border

Chris Korkoian Farmington, MI

My representative Phil was very professional and made it easy to understand everything that was involved with the policy.

5 years ago

star star_border star_border star_border star_border

Rinnah Parah Denver, CO

Contractor came to house Monday. It's now Fri. He has made no effort to xall me back leaking water tank. I know tank was approved but thats it. Water leaking big time from tank. Horrible experience to date. Did I make a mistake switching from AHS?

5 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.

Jun. 15th, 2020

star star star star star

Shelton Battle West Chester, OH

The CSR was very helpful and informative, understood my needs and answered all my questions very clearly

5 years ago

star star star star star

Morris Gamble Hephzibah, GA

All my questions was answer satisfactory. And I received a email with all my contract info. Great job.

5 years ago

star star_border star_border star_border star_border

Brenda Appling Norcross, GA

We called Choice Home Warranty on Friday, Aug 14th and today is Monday, August 17th at 11:32 p.m. and we still have had no response. My husband has called several times and each time he has bee told you all cannot find a tech in our area. I have asthma, CAD; two stents in my heart and I am diabetic. I need air. What am I to do?

5 years ago Edited September 14, 2021

star star star star star

Michael Burke Hinesville, GA

One of the best purchases I've ever made was purchasing Choice Home Warranty. They are efficient and dependable.

5 years ago

star star_border star_border star_border star_border

Anthony Nelson Maryville, IL

The warranty process is ridiculous. Fridge broke that is worth 1,500 dollars and was given 600 dollars to replace it. My claims manager tosha should be fired for the way she acted while I was on the phone with her. Would never recommend this company because of my experience.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 15th, 2020

star star star star star

Dennis Matreci St Louis, MO

Fast, efficient claim resolution. Quick response time with follow-up questions. Really great customer service.

5 years ago Edited September 14, 2021

star star star_border star_border star_border

RAS Frisco, TX

My experience was not very good. For my claim I had to constantly stay on top of choice warranty to get my claim fixed. They are not very good at following up and only do it when prompted

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2020

star star star_border star_border star_border

Don Richardson Midlothian, IL

My refrigerator is broken again. I went online filled a claim. Not one response. It has been down two weeks. Can't talk to a live person a choice. They don't forget to take $50.00 per month from my account.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration; please contact us at 1.888.531.5403.

Jun. 9th, 2020

star star_border star_border star_border star_border

Litrina Logging-Hobbs Indianapolis, IN

I had 2 appointments scheduled and no one showed up either day went on line to contact Choice no response, called and waited 3 hours 5 mins for someone to contact me. Vender said they never received request choice said they sent it. Day 8 without air and still waiting.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 9th, 2020

star star star star star

Jessica Smith Irving, TX

So far I am very impressed with this company. Not only are rates lower than most, their customer service is fantastic.

5 years ago

star star_border star_border star_border star_border

Thomas Martin Savannah, GA

Your great news telling me you were going to replace my fridge cost me $1000. You gave me $599.99 to replace the fridge.....An exact replacement fridge cost me $1500.....Thanks a lot....$599.99 would not even buy a small apartment fridge. I can't wait for contract renewal time!

5 years ago

star star star star star

Evelyn Tomchek Gloucester, VA

The process this time was very expedient. The service was performed professionally and in a courteous manner.

5 years ago

star star star star star

D Wed Tempe, AZ

Needed service for an AC unit. The tech that came out was knowledgeable and efficient. It was a great experience.

5 years ago

star star_border star_border star_border star_border

Raye St. Petersburg, FL

Be ware of clause f16. It basically says they will decide how much to pay you for your appliance that they said they would replace. They do not replace items, they give you half the value of the appliance. Their advertising is very misleading.

5 years ago

star star_border star_border star_border star_border

Sue Baker Las Vegas, NV

I tried calling yet could not understand agent due to language barrier and excessive static on their line. Finally got email saying I could get a reimbursement since they were having delays. I took this to understand I could use company I called. Yet in the end CHW refused to reimburse me.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jun. 3rd, 2020

star star_border star_border star_border star_border

Sylvia Indianapolis, IN

I just reviewed the contract and it does not cover services that the sales rep mentioned that it would. One item in particular was modifications needed for a/c installations and/or repairs. I feel like I got the the bait and switch. Tried to call the sales rep back to cancel and now I can’t reach a live person. I had to leave a message.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. Please contact us at 1.888.531.5403 for further assistance.

May. 27th, 2020

star star_border star_border star_border star_border

Chuck Smothers Albertville, AL

Filed the claim on May 8. Technician came on May 13 but didn't have the part to repair. He is scheduled to return on June 2. That's 5 days to get a technician and an additional 19 days until a return to hopefully have the part and do the repair. Totally unacceptable!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

star star_border star_border star_border star_border

Alicia Sonne Bardstown, KY

Billed for a full year instead of one month. I was tools this would be corrected immediately. It wasn’t. I called the next day, was told the money would be back in my account by midnight. It wasn’t. Called the next day, was told it would take a few days. Based on the run around I’m getting over a bill, I am canceling my account

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 22nd, 2020

star star star star star_border

Roz Paxton Meriden, CT

They dispatched a repair person in a timely manner, considering what is going on in the world now. Very nice repair man on the phone

5 years ago

star star_border star_border star_border star_border

Carole Phoenix, AZ

Impossible to get a hold of, especially on week-ends. Total lack of concern for loss of A.C. in 90 degree+ temperature. Would not return calls. Please cancel warranty and send refund for remainder of warranty. This company should not be in business.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

star star star star star

Carole Bancroft Cibolo, TX

the service was fast, you got hold of the plumber &they got her fast. appreciate the speed of service.

5 years ago

star star star star star

Julie ,

They returned my call immediately, he was very friendly and explained all that is covered in the plan,

5 years ago

star star star star star_border

kenny Prairie View, TX

Choice takes my claim without any hassles , this is important to me when I am already stressing over the damage item. Thank you.

5 years ago

star star_border star_border star_border star_border

Tami Whitney Phoenix, AZ

No personal communication between Choice homeowner, vendor and homeowner. 107 heat and no air repair going over a week seems like somethingvwas dropped. Also how much that is not covered in warranty. Will be consumer shopping.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 8th, 2020

star star_border star_border star_border star_border

Shawn Groat Medina, OH

Once again Choice has decided not to pay for my issue to be fixed. For every attempt to use this "warranty" I have had to fight just to have them pay something. This is a terrible service and I regret having used them when there are so many others on the market.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

star star star star star

Randy Eickhoff Mineral Wells, TX

Choice Home Warranty has been a great help with the repair cost and finding a repair service that is reliable.

5 years ago

star star star star star

VAUGHN jarmon Salisbury, MD

Always has service that is second to none,responds always had been on time and I can count on Choice when called upon.

5 years ago

star star_border star_border star_border star_border

Karen Kokesh

Made claim 10/2. Tech came 10 days later after a no-show. Ordered parts. Parts came to my house. He came on 11/1 to fix washer. Said he told me he needed 10'x10' space (which he did not tell me) so could not fix the washer. That is impossible. No washer and parts sitting in my house.

5 years ago Edited November 8, 2025

star star star star star

Michael Medley Somerville, TN

Fast response sending someone out here and an immediate approval to fix the issue. Well done and much appreciated.

5 years ago

star star_border star_border star_border star_border

Ken Price ,

Put in for a leak in my upstairs apartment and paid plumber. Then to find out it’s not covered. They said they emailed me and I’ve checked dozens of time to find out no email was sent and plumbing is part of what is paid for.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

star star star star star

Tamika Davis Champaign, IL

The agent was very clear about what you all offered. he took his time to explain. very friendly. thanks

5 years ago

Choice Home Warranty Reviews