Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Deloros Shemwell

Our claim was denied on a 7 year old water heater due to normal wear and tear. The sales pitch sounded like normal wear and tear would be taken care of. That is why we took out the plan.,

11 months ago

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Cherline Jean-Pierre Fort Lauderdale, Florida

I think it’s a great idea and I have been using this warranty insurance now over a couple of years

2 weeks ago

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Robert Reyna San Antonio, Texas

Alan was on time and got the job when he said he would. Had no issues. Very polite and professional. Thank you Alan.

1 month ago

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Kurt Volk Phoenix, Arizona

You find the most ridiculous reason not to cover an item

1 month ago

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Ma Baton Rouge, Louisiana

Constant service denials and rude appeals department.

1 month ago

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BILL HAMLIN Groveland, Florida

old and senile wrong company please cancel

1 month ago

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sue tausch Sioux Falls, South Dakota

I waited 2 weeks for a technician to be assigned

1 month ago

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Lori Crocco South Miami, Florida

I am very pleased with the response of the service technician. He is professional and explains issues very clearly.

1 month ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

1 year ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

1 year ago Edited August 11, 2025

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

1 year ago

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vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

1 year ago Edited June 5, 2025

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Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

1 year ago Edited June 18, 2025

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Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

1 year ago

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Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

1 year ago

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Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

1 year ago

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John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

1 year ago

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James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

1 year ago

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Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

1 year ago

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Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

1 year ago

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Joseph S

I like their rates, and I like how easy it is when applying for a repair claim. I dislike their decision making matrix on whether or not your repair claim gets approved.

1 year ago

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DeardS

Quick and painless. The technician arrived earlier than the scheduled time and was very knowledgeable.

1 year ago

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kevin painter

Their contractors usually respond with date, but usually 3+ days off. While not always on scheduled time, are polite and mostly solve problem.

1 year ago

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George Buncich

The technician was awesome he made the repairs and was gone in less than 45 minutes. Thank you Choice.

1 year ago

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Ang Mitchell

I love this protection policy . Within not even 24 hours I was getting call from the repair specialist

1 year ago

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Kathy G

Troy informed me of the differences between Choice Home Warranty and what other companies weren't willing to offer.

1 year ago

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Ran Bryant

the technician that came was very good and very informative about the concerns i had about my water heater.

1 year ago

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Rebecca

Choice Home Warranty are fast and efficient customer service. I had no problems. I’m so glad I have them. ❤️

1 year ago

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Michael

The salesman on the phone was very pushy. I thought I was going to go forward and I gave him my credit card as he pushed and I said wait a minute. I need to review this with my wife. He said too late. I already processed it.😡

1 year ago

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barbara Gordon

They always find a reason to not repair your claim or to undervalue the replacement cost due you. Contract states that replacent should have similar features. They give you a gift certificate to replace with a low end bare bones product. Their insurance is practically worthless

1 year ago

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Martha

Love Choice Warranty. Had a stove problem. They had a great repairman come. Very happy with Choice Warrenty.

1 year ago

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Robert Strauss

This company assures you that they will repair the item or replace it if unable to fix but what they don’t tell you is what kind of replacement you get You get bottom line appliance for replacement and this last time the repair tech was set for 3 appointments and never showed Stay away from these people you are wasting your time and money

1 year ago

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John

the service man was very polite and courteous job was done very fast . Highly recommended job well done. thanks

1 year ago

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Howard

Buyer beware. Documents/websie offer 30 day free look. When I called 3 hours later, because my wife was not happy with the small print in the emailed contract. It took me speaking with 3 different levels of HARD SELL individuals who made it nearly impossible to get to OKAY for refund. CLEARY DON'T UNDERSTAND FREE LOOK!

2 years ago

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Jose Parrilla

Extremely reliable and trustworthy. Would recommend them to anyone looking for reliable home warranty.

2 years ago

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Rick Kabele

No claim experience yet . . . but great customer service and value for the money on my two homes! Thank you!

2 years ago

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Marcus Caillet

I love Choice Home Warranty. They’re easily to work with and very helpful as well. I highly recommend him

2 years ago

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Andrea Allen

COMPANY WILL PUT YOU IN QUEUE. THEYWON'T CALL YOU BACK. THEY'LL TELL YOU 3 DIFFERENT STORIES. THEY WILL CONFUSE YOU, MISLEAD YOU, THEN FAIL TO MOVE FORWARD TO HELP YOU AND BLAME YOU FOR MISTEPPING ACCORDIGN TO THEIR GUIDANCE. IF YOU WANT TO BE INCONVENIENCED AND IRRITATED AND WASTE YOUR TIME AND MONEY SIGN UP FOR CHOICE HOME WARRANTY.

2 years ago Edited June 12, 2024

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Jung Suk Park

Not fast response and Company always ask us to pay up front whether technician fix problem or not We need to pay the deductable after their service. If they can’t fix the problem We are supposed to be required to pay it

2 years ago

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Sun Shine

Worst company ever worst company ever a waste of your time a waste your money they are the worst warranty company I have ever worked for I left and I’m working with someone else that appreciates me as a client goodbye Choice you are the worst ever

2 years ago Edited July 12, 2024

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Susan

There was no one in my area to look at my heater CHW kept looking until they found someone. Thank you.

2 years ago

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Eve Blondell

If I could give Zero stars I would. This is a complete scam to take your money and debt your claim. Do not bother with this. Even on an appeal , they won’t review. Issues from general wear and tear are not covered as “lack of maintenance “ . Complete nonsense. Save your money time and sanity.

2 years ago

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jose cano

I REPORTED A PROBLEN WITH MY DRYER 04-03-2024, AND 04-07-24 A TECHNICIAN ARRIVED AT MY HOME, TO MAKE A DIAGNOSTIC AND TO ORDER PARTS, AFTER THAT HE NEVER COMEBACKS TO FINISH THE JOB, I CONTACTED CHOICE HOME WARRANTY ABOUT 6 TIMES, THEY PROMISE TO FIX THAT PROBLEM, TODAY 04-23-2024 NOBODY CALL, NOBORY SHOWSUP

2 years ago

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Patricia Marsh Shelbyville, TN

2 years ago

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mary beth hughes Kingwood, TX

2 years ago

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Sandra Buchanan Jacksonville, FL

Great customer service Lady of her word and called back when she said she would and honored the prices she told me.

2 years ago

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Theresa Harvey

Do not notify customer of changes on their bill. This is a problem and it happens every time my premium is raised without an explaination.

2 years ago Edited April 25, 2024

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Joshua Barton

Great experience they let me know the status of my work order and had the technician keep me updated

2 years ago Edited April 3, 2024

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iris Kuhn Birmingham, AL

We have had good service in the past and I'm anticipating good service on my new claim. Our garage door is our of sync.

2 years ago

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Nancy Fain Los Angeles, CA

The response from Choice was very timely. They have been very good to get us a technician when needed.

2 years ago

Choice Home Warranty Reviews