Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

star star star star star

George Arthur Oakland Gardens, NY

I'm a new customer, so I have no idea. Customer service was great tho

4 years ago

star star star star star

John Schwarzel Chicago, IL

the tec was very good, repaired very quickly knew what he was doing

4 years ago Edited November 21, 2022

star star_border star_border star_border star_border

SONYA L GILMORE ,

Choice has taken my money twice, I was a fool to try choice again...I hot robbed again for my money 32 days of service and both times took 300.00 and no service!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 22nd, 2020

star star_border star_border star_border star_border

Stephen Hoy Williamsburg, VA

You do not cover anything you sold me on. I was told everything is covered and only now, I’m being told all the exclusions which is basically everything.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 22nd, 2020

star star star star star

Prafulchandra Shah Atlanta, GA

Response was excellent. Technician was on time and did a fantastic work.

4 years ago

star star star star star_border

Olivia Broussard Houston, TX

It has been very good on simple projects but not larger like the air conditioning

4 years ago

star star star star star

Tom Wise Lebanon, TN

The process for enrolling was easy. Representative was very informative.

4 years ago

star star star star star_border

Jason Ware Fort Worth, TX

So far so good. Fast service and the repair person seemed to know what he was doing.

4 years ago

star star_border star_border star_border star_border

ReddOne07 Snellville, GA

There is always an issue with what is covered I had plumbing issues and the rings under the toilets need to be replaced and Choice declined to cover it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

star star star star star

Charlene Gross-Hays McKee, KY

Jared was very polite and helpful. Wonderful customer service!

4 years ago

star star star star star

Ronovan Chaisson DeSoto, TX

Great opportunity for my older home. Just right on time for me and my family.

4 years ago

star star_border star_border star_border star_border

M Raichle Athens, TX

Nothing, their contractors 99% of the time never repair the problem on first trip, always have to order parts, so it takes 3 -4 weeks before the appliance gets repaired

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2020

star star star star star

mayank shah Houston, TX

It was very quick and good technician. I really like promptly respons

4 years ago

star star star star star_border

Roberta Grey Jefferson City, MO

It's reassuring to have in place. Sometimes it's hard to get a rapid response tech.

4 years ago

star star star star_border star_border

Barbara Cell Stuckman Maryland Heights, MO

Good in most cases but not when you have a AC or heating issue. Will find ways to avoid covering issues

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 13th, 2020

star star star star star

Andrew Bruno Hollywood, FL

The technician Abraham was very good, informative and professional...

4 years ago

star star star_border star_border star_border

Kelly Zemrose Tampa, FL

The technician that came to the house was fantastic however I think the home warranty in general isn't very good I would not recommend.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under, user agreement.

Oct. 13th, 2020

star star star star star

Cynthia Ricci West Babylon, NY

came quickly (the next day both plumber and washing machine mechanic)

4 years ago

star star star star star

M. Nasim Akhtar, MD, MPH Powell, OH

The Customer Representative was knowledgeable and courteous.

4 years ago

star star star star star

Stella Norcross, GA

Very honest about everything and did the best for deal for my situation

4 years ago

star star star star star

Hassie Young Wichita, KS

They have responded back in quick timely fashion to a broken system I had

4 years ago Edited January 10, 2024

star star star_border star_border star_border

Bettie Jones Charlotte, NC

Can't get service from a contractor unless it's Monday through Friday. Only get apologies. My payment has risen but not the services.

4 years ago Edited May 19, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are providing an upflow/horizontal 3 ton gas furnace and authorizing the techician labor.

Kind Regards

Oct. 8th, 2020

star star star_border star_border star_border

Matt D New York, NY

It took several weeks for them to find a technician but the worse part, they sent me an email with the wrong day of when the technician was coming.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 6th, 2020

star star star star star

Murray T. Johnson Sr. Chicago, IL

Professional knowledge of your issues immediately service rendered.

4 years ago

star star star star star

James Logan Lanham, MD

Very efficient process setting up account. Troy was excellent.

4 years ago

star star star star star

Carolyn Okeechobee, FL

The experience was very good the man was very nice and handled it perfectly

4 years ago

star star star star star_border

Linda C Champagne Commerce, MI

their response was immediate and they were able to secure a technician in a reasonable time.

4 years ago

star star star star star

Cornelius Landry Lafayette, LA

The process was quick and easy. So far so good with replacing my HVAC

4 years ago Edited September 14, 2021

star star star star star

Joon Song Chicago, IL

A lot of things are not covered under warranty. that is bad.

4 years ago

star star star star star

Elaine Sweitzer New City, NY

Easy to arrange a service visit via the website. Quick response.

4 years ago

star star star star star

Sara Roger Spring Lake, NC

Excellent customer service. Very informed and answered all of my questions.

4 years ago

star star star star star

Tavia Angus-Richards Neptune City, NJ

I like the promptness and how They stay in touch with their customer

4 years ago

star star star star_border star_border

Shilpa R. Shah Plano, TX

Technicians and Customer Service Reps were excellent as usual. The case manager assigned was terrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2020

star star star star star_border

Tony Schlegel Boone, NC

Covers a lot of issues is what is best. Sometimes difficult to use your preferred service provider

4 years ago

star star star star star

Maria Raygo ,

It was very easy to get a quote. They gave me various options.

4 years ago Edited September 14, 2021

star star star star_border star_border

Ange Venetia, PA

I’m new so this is my 1st time using the service website to enter the claim was very simple and easy.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2020

star star star star star

Ron Spring, TX

Nick out Serviceman from Top Notch Plumber was very professional and punctual

4 years ago

star star star star star

Lang Le Greensboro, NC

Excellent service. Very please with the quick response from Choice Home

4 years ago

star star star star star

Mabel Mesa, AZ

The response is quick and a technician is sent out in a timely manner.

4 years ago

star star_border star_border star_border star_border

Katherine Stebbins Columbus, OH

I’ve had a terrible experience. Your company hires horrible contractors who do horrible incomplete work that ends up costing me even more money out of pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

star star star star star

MYRNA KOHLMEIER Houston, TX

They did a great job checking the whole system to find the problem.

4 years ago

star star star star star

David Hamilton Opelika, AL

Choice Home Warranty was quick and effective! Amazing Service.

4 years ago

star star_border star_border star_border star_border

Nicxavier Burton Memphis, TN

I currently have a situation pending where the technician has advised one thing but choice home warranty is trying to deny the recommendation and leave me uncovered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage on the Choice Home Warranty website, under user agreement.

Sep. 8th, 2020

star star star star star

Mike Conway Woodstock, GA

Took care of our issues and assigned the right people to solve the problem

4 years ago

star star star_border star_border star_border

Ann Marie Hernandez Diamondhead, MS

Sales call was mocking, pushy, and obnoxious. He would not take no for an answer. Took the orininal plan to get him off the phone!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 8th, 2020

star star star star star

Brian Robert Guillett Raleigh, NC

Prompt service, quality results with chosen vendors. Good value for our money.

4 years ago

star star star star star

Reinhard Domael Fontana, CA

Got customer service, fast and quick repair” awesome experience 👍

4 years ago

star star star star_border star_border

JOE PHILLIPS Decatur, AL

SO FAR SO GOOD. HAD TO ORDER A PART. JAY VERY NICE AND WORE A MASK. SAID THE PART WOULD TAKE 1-2 WEEKS TO RECEIVE.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Aug. 31st, 2020

star star star star star

FloridaHome Ormond Beach, FL

Signing up with Choice was easy. Received discounts avaiable.

4 years ago

star star star star star

Ann San Antonio, TX

So glad I went with CHW. They have made every repair easy and smoothe!

4 years ago

Choice Home Warranty Reviews