Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Porter

Had no problems. Response time was pretty accurate in getting a repair person to my residence.

4 years ago

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Rick Jones

The service technician was punctual and very nice, found the problem and fix it

4 years ago

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Larry mcjunkin

Never received quality reimbursement on our a.c. ,we got 300 dollars to replace our a.c. and that's not good business,they could not fix it properly.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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William Plock

They are so easy to work with and treat their customers right.

4 years ago

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Darnell Wormely

They have come through when appliance broke. Thank you for your service.

4 years ago

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Jack

Professional service ,excellent follow up. Great customer service and reliable.

4 years ago

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Darlene Shaver

They sent someone out as soon as it was possible. Very pleased!

4 years ago

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Bernard Davis SR

Excellent service, very customer focused and fantastic bang for the price!

4 years ago

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Michelle Busser

They definitely help with repairs, but the contractors they use are not timely, esp the AC and plumbing contractors

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 8th, 2020

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Rolando Gaba Spring, TX

You send capable and professional technician to solve my problem the first time

4 years ago

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Chivonne Ft. Washington, MD

Leo has great customer service skills , professional. Tried to get me the best deal.

4 years ago

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Gary R Eishtadt Sr Chalmette, LA

Good thing to have if you own a home. Saves you money and headaches.

4 years ago

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Me and Dolls Knoxville, TN

Never a problem with Choice. Thank you so much for your help and support.

4 years ago

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Dr. Charles Gilchrist Jr Fayetteville, GA

Michael L was excellent, he could sell ice cream to Eskimos. Thank you Mr. L

4 years ago

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Dolores Watkins Brighton, TN

I liked the fact that instead if being on hold I could submit a claim online.

4 years ago

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Chris Raeford, NC

Very easy to use website and every claim I've made is fast and efficient.

4 years ago

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Tiffany Felishhh Forest Park, GA

Always on time ! Love it. It’s very easy to request a claim online !

4 years ago

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Marie P Taddeo Staten Island, NY

It is easy to get and claim. The agents are helpful and knowledgable.

4 years ago

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Jeff Wooten , TX

I was told my order was rejected and then gave the internet feedback but then they still came anyway so I'm not sure yet, first claim

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

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Deborah Campos-Leon San Antonio, TX

Great service 👍, the repairmen were fast, professional and very gracious.

4 years ago

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Brandon Matkin Collinsville, TX

They lie, spend cheap parts and screwed up our pool. They approved a motor that isnt rated strong enough for our pool plus it was used and caused more damage

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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bigwavdav Spring Lake, NC

Just call in to get started very professonal. Sounds like a real good company.

4 years ago

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Craig C. Brandon, MS

Did good job when they finally got here. Took one week to come and another week to repair.(waiting on repair order)

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 7th, 2020

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Jody Dallas, TX

My rep was on the spot with my claim. Got an appointment for me very next day!

4 years ago

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Lucy DiMarzio Phoenix, AZ

Very efficient. My air conditioning issue was solved quickly and efficiently.

4 years ago

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Herbert Raftie Jr. Houston, TX

Covered a lot house whole equipment, the sales rep nice and courteous

4 years ago

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jayne herron Las Vegas, NV

Excellent customer service. Quick response to repais that need to be dome

4 years ago

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Monretta Cooper Rockville, MD

I find Choice to be very responsive to providing service upon request.

4 years ago

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John N Houston, TX

I love Choice Home Warranty. They are quick and professional.

4 years ago

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Larry Austin ,

Person hung up on me at the end of call never said by it indicated they were disconnecting

4 years ago

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Kacee Gilbert, AZ

Covers nothing, terrible customer service. I've been without ac for nearly a week in Arizona in late June with temps at 100-110. Impossible to contact a person

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Joseph Sevilla Manassas, VA

Great customer service and easy quote. I really like this company!

4 years ago

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Mary Hazelwood, MO

I am not too happy about waiting so long just to get my oven fix. It has been a month and still not done.

4 years ago

Reply from Choice Home Warranty

We sincerely regret to hear your frustration. Please contact us directly at 1.888.531.5403 for further assistance.

Jun. 30th, 2020

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Jmadigan Lithia, FL

A/C service call came much quicker than promised high quality technivian

4 years ago

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mark johnson Charlotte, NC

Customer Service Agent was very polite and engaged in good conversation.

4 years ago

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Victoria R Rodriguez Dallas, TX

The price for Home Warranty is very reasonable compared to other companies

4 years ago

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Charles Bush Las Vegas, NV

At this time I have found you to be very reliable and responsive to my nee

4 years ago

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lauren huff Shreveport, LA

I had to pay $300 for a water heater. I called in the claim Saturday and here it it's Friday afternoon and it's still not replaced. Terrible warranty!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 30th, 2020

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Bhaskar Chittoori Meridian, ID

The ease of submitting claims and getting work done. Very reliable company.

4 years ago

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John D Montgomery, AL

enjoyed the prompt response and courtesy of contact personnel

4 years ago

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Alexander Cruz ,

The rep was great. We got disconnected and he called me back. He was great.

4 years ago

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Theo Old Orchard Beach, ME

Quick response and very helpful vendor. Glad I have this plan. Tjeo

4 years ago

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Barbara Jackson Memphis, TN

The technician, Jeremy was very prompt and I was satisfied with the job.

4 years ago

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kevin banh West Bend, WI

Communication is so unique and very proferssional on the job.

4 years ago

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Julie Colangelo Coeur d'Alene, ID

Customer Service from Owen! He gave me options and explained all thoroughly.

4 years ago

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DougScott Chattanooga, TN

Very clear on details and options. Offered great financial opportunities.

4 years ago

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KIMBERLY HARRELL Palm Coast, FL

He explained everything well and did his best to get us a great value thanks

4 years ago

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Aries03313 Kuna, ID

Was a great customer service. I did not feel pressured at all, only offered the best deal.

4 years ago

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darlene ashford League City, TX

Very helpful and professional. Made sure everything was taken care of.

4 years ago

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Bea Jacobs Bogalusa, LA

The man who sold me my Choice warranty failed to tell me that I would owe $65 every time you came out.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 23rd, 2020

Choice Home Warranty Reviews