Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Laurrie Campbell Jacksonville, FL

Responds in a timely manner. Took care of my issue and saved me lots of money. I’m a happy client!

4 years ago

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justin gervasio Bridgewater, NJ

It’s taking longer than I expected to get someone to service my microwave. It’s going to be nearly a month before it’s working again not very convenient.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Judi Yale Fort Worth, TX

I had a very polite and knowledgeable young man to fix my water heater! Definitely will use again if I need to !

4 years ago

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Dr. Gwyndolan Swain Kannapolis, NC

Very detailed oriented and gave a clear and concise explanation of the problem. Also made recommendations.

4 years ago

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Holly Smith Chandler, AZ

Poor explanation of coverages- sales person did not cover certain aspects of additional roof coverage. When I filed an appeal to get an exception, the staff was extremely rude. I would never recommend this warranty company to anyone

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Jack Darien, CT

Easy to get quote. Appropriate discounts applied to get best rate available. All done in 10 minutes!

4 years ago

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Sandra Bobango Chino Valley, AZ

I reported a noise in the wall behind the toilet and damage being done to the wall; the appt was set up a week later as the water damage continues. By this time the water has seeped into the adjoining bedroom closet and has caused the floor to buckle. I called Blue Plumbing and they came out on 10.23.21 and fixed the problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 26th, 2021

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Wayne Metcalfe St. George, UT

Really like being able to submit a claim on line! No waiting for an agent to respond! Great service!

4 years ago

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Joe Fernandez Kingwood, TX

Some vendors are great, some not. Its always a tossup. Choice customer service is ok. Sometimes good and responsive and sometimes not.

4 years ago

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Xavier Hastings Longview, TX

There’s some things that did not cover on my HVAC unit but they came through for my washer machine issue!

4 years ago

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Amy Stuffle Fernandina Beach, FL

So far excellent professional service. Researching a part to fix my DW. Can’t wait for the next step. Thank you.

4 years ago

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Steve Wilcomb Phoenix, AZ

Very prompt and easy to use. However, the offered settlement amount to replace my dishwasher was too low to find a replacement.

4 years ago

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Robi Simeoli Mansfield, TX

Put my request in Sunday afternoon, got an appointment for Monday. Service man had it fixed in about 30 minutes.

4 years ago

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james pringle Seneca, SC

My problems were handled quickly—even though the service people were a little late getting here ,they handled everything and got it fixed!

4 years ago

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Tony Nassar

They do a terrible job. they couldn't fix my cooktop then won't give enough money to replace it especially if you have a high end item. They say they only pay wholesale price however you can not buy one for wholesale price. They claim they are the best but actually they are the worst. DO NOT DO BUSINESS WITH THIS COMPANY.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Robert Lawrenceville, GA

Quick to get a capable technician to my home for diagnosis and in my available time. 😊I was asked to provide a review before our business was completed .😒

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

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Darrel Vinklarek Bastrop, TX

If they get someone out to work on an item let usually takes 2 to 3 weeks. We agreed to hire someone ourselves to be reimbursed. The company sent in all paperwork, but Choice refused to reimburse us, and we paid for repairs ourselves. In simple terms we were cheated. Still waiting on our tub to be fixed it’s been about 3 weeks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 20th, 2021

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Michael Baranski Henderson, NV

It was very good. I got an appointment very quickly after I called and filed the claim. Very satisfied!

4 years ago

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MarcyW Baton Rouge, LA

When a covered problem developers, ease of filing a claim online and quick response time is a blessing!

4 years ago

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William Schiffmacher Los Angeles, CA

Good response time. Easy to reach. Surprised at the things that are not covered. Guess I didn’t read all the fine print. But overall happy to have some peace of mind.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Deanna Masters Delray Beach, FL

I filed one claim for my dishwasher which wouldn’t close anymore but the claim was denied citing it was not due to normal wear and tear. It is a dishwasher that you open and close all the time - how is it not normal wear and tear. I didn’t break the latch. I will not be renewing and will never recommend this company to anyone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Julie Woodbridge

We are very satisfied with Choice Home Warranty Service, they do what they promise and quick response with our claim.

4 years ago Edited April 10, 2024

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Scott Moran Bullhead City, AZ

Horrible company!!! Sometimes it takes months or weeks to get someone out. Or you sent out 3 technicians before one can fix it. One time technician came out look at the problem took my money and never came back. I ended up fixing that problem myself. Absolutely cannot recommend this company!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 11th, 2021

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Dewey Ray Horman Rio Rancho, NM

The sales man took the time to answer all my questions and took the time to explain the coverage very well

4 years ago

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Queen Smyrna, GA

Every time I call for service it's a fight to get something repaired. It's never a fix on spot they always have to report it and then Tech comes back one Choice Home Warranty have approved. I have another warranty company who always fix on the spot and I have never had any major issues, I am going to switch.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 11th, 2021

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Tim Houston, TX

Generally pretty bad service 1. First call out to deal with a water heater that the pilot light is not staying on. Claim denied and won’t fix it 2. Electrical problem. That was a good experience. Came and fix the problem 3. Dishwasher issue: technician did not turn up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with some of the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 7th, 2021

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Monica Caillet Humble, TX

Always responsive. Technicians are scheduled promptly. If there is an issue, Choice will handle it immediately.

4 years ago

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Nicole Wolfe

I was having trouble with my garbage disposal and a tech was at house within 72 hours and had it fixed. Thank you!

4 years ago

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Jacqueline Daughtry Washington, DC

The representative from Choice repaired my Clothes Dryer. He was thorough and comopleted the job with vigor.

4 years ago

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Donna Gilmer, TX

I have been with CHW for three years. What I dislike most is the continual no shows of their Technicians. At least 90% of the time I have at least three no shows before an actual Technician arrives to my home. That equates to a lot of wasted time and money on my part. Sadly, the issue has not improved over the past three years.

4 years ago Edited January 10, 2024

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John Howren North Myrtle Beach, SC

After making the appointment they follow up every step of the way. Very thorough. One of the best in the business.

4 years ago

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Robert Summers Charlotte, NC

The service technician that was sent out was the wrong type for the job. He was nice and professional but in the wrong field to help.

4 years ago

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Mike Carlile Tucson, AZ

I waited over a week for a tech to show up. Now I've got to wait 30 days for a voucher. I could never call that much of a service. It is a good thing that I'm a widower. Had to wonder what the average family of 4 would've done!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 27th, 2021

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PapaK

Never a problem, respond quickly and seems to cover a lot of things.

4 years ago Edited January 10, 2024

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Gerald Kittrell Cleveland, TX

Choice sent a repairman to my home to repair my AC,He said the unit was unrepairable due to large leak in attic. Choice would not pay because the was some rust on the unit.Choice had another co. here 2mts ago who charged the unit & said the unit was in good shape. Jerry K

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 27th, 2021

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Srinivasulu Nadella Washington, DC

Worst company to buy/use the warranty. I am using this company warranty for more than 1 year but they always rejecting my claims (total 3) by looking for exceptions even though these are not excluded in the warranty. Totally lost the confidence on this company. Waste of money and time with these guys.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 27th, 2021

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Brenda Murphy San Angelo, TX

My stove top went out, they offered me 338.00. The stove is 539.00 at Home Depot & then I would have to pay for some one to install it at an average rate of 90.00 per hour plus any parts used. Very unhappy with the small offer.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

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mattese lecque Jacksonville, FL

I called about Air conditioner not working and tge Technicisn arrived the next day to replace the capacitor.

4 years ago

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Sg Caddo Mills, TX

They respond quickly. But disappointed with being cancelled for new technician appointment for 2nd opinion of my issue from another company my Air conditioning still not working in one room.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 22nd, 2021

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Ronald Ronald

service man came to my house within a few hours and replace the compressor fan and got me up and running quickly.

4 years ago

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Brittan Robbins Germantown, TN

Literally nothing worthwhile is covered. I pay a $65 fee to be told what needs to be fixed isn’t covered. It’s redundant in payment. I could have paid $65 to just get it fixed! I truly feel if it’s an I covered service, no fee should be charged. It unfortunate that money is being taken for ZERO purpose. It helps no one.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Sep. 21st, 2021

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Ilene Jenkins St Louis, MO

So far our experience has been satisfactory but we still have the final repair/replacement to be completed.

4 years ago

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Will Lambert Stone Mountain, GA

I had to pay for my air conditioner repair myself because you all would not pay for the wiring repair. I didn't like this.

4 years ago

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Marcus Leibham Houston, TX

The contractor was in and out within 20min. He explained to me what caused the issue. Great experience.

4 years ago

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Timothy Mellish Elburn, IL

Technician Jonny was on time and did a fine repair on my bathroom sink He was very polite and courteous.

4 years ago

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Susan Flores Forney, TX

Can't rate you yet, we have a claim pending and have not received our washing machine replacement money. I hope we get it sooner than 20-30 days like we were told, because our washer doesn't work at all. Is there any way to speed the e gift card up?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Elaine Powell Alexandria, VA

My request for refrigerator repair was approved with no additional charges except the Warranty $60 fee. That is great.

4 years ago

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Lazaro Durruty Hampton, VA

Had a problem with my refrigerator, called and made a claim. A technician was sent out and fixed my problem.

4 years ago

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Coffeecat Ottawa, IL

Easy to make the claim and the service rep that came was awesome! Prompt, knowledgeable and efficient!

4 years ago

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Kishore Annavajjhala Plano, TX

I submitted a claim at 11.30 am. A technician came out the same day to check. That was excellent, awaiting work order and parts.

4 years ago

Choice Home Warranty Reviews