Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Katherine J James Springdale, AR

We just made the purchase of a home warranty. We have not yet used it, so that remains to be seen. The purchase was quite easy.

5 years ago

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Brad Hill Denver, CO

Can’t ever find service rep to come to our properties in Missouri or Colorado. We have to find our own and most don’t want deal with Choice. They make recommendations for repair and Choice denies the claim.

5 years ago Edited February 22, 2023

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Marvetta Shreveport, LA

I feel that you denied a claim that should be paid. I spoke with Marc who really didn’t care about the the information submitted concerning my appeal. He has the right to deny the appeal. Why do an appeal when you have made your decision. I’m not a happy customer.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Jaline McMillan Phenix City, AL

Every claim I have had to make except 1 (because it was outside of the dwelling) They have taken real good care of me.

5 years ago

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tawniwa Frisco, TX

Tech showed up as stated, clean, professional quality work, repaired my microwave and was gone within 1 hour

5 years ago

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jim jim Boca Raton, FL

Arrived on time. Professional, polite, quick technician. Air conditioner was back up running in minutes.

5 years ago

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Richard Campites Smithtown, NY

Service man sent by Choice checked my fan motor and said it was broken, and it was covered under my service contract. He later called and said Choice did not want to cover the repair. I just signed a 3 year contract with Choice that cost over $1100.00 dollars. I'm in shock. Please help

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Andrea Lawrenceville, GA

Claim was denied to repair air conditioning claiming I didn't perform routine maintenance to prevent compressor from going bad. I just purchased this home 6 weeks ago with warranty. Ac serviced by sellers prior to closing and home inspection showed it in working condition. This is a scam just to take people's money

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Carla Stamper Vienna, VA

After getting a very high estimate from American Home Shield, Choice not only beat the price, but offered more!

5 years ago

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Howard Johnson Florissant, MO

I feel representative Tajah was very informative and patient. He is an excellent asset to the company.

5 years ago

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Barbara Yeung Atlanta, GA

Elite Refrigeration and theTechnician exceeded my expectations. Professional, punctual, knowledge and courteous. He came out the next day.

5 years ago

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Gary Chase Albrightsville, PA

The service from Choice Home Warranty has always been excellent and customer service personnel has been very efficient.

5 years ago

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Kathleen Snyder Bullhead City, AZ

Called to report a problem and was promptly followed up by emails as to when the technician was scheduled.

5 years ago

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Spencer McNeil Hubert, NC

Terrible customer service unless you consider screwing the customers as customer service, then they excel. Apparently "Best Companies" take kickbacks from companies like Choice Home Warranty to keep readers in the dark concerning Choice Home Warranty's business plan based on dishonesty.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with the services we have provided. CHW is diligently following up with the technician to expedite your claim along as quickly as possible.

Jul. 14th, 2020

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ghogaboam@yahoo.com Myrtle Beach, SC

I just ordered this service, so I don't really have experience with their product. However, the sales staff were very accomodating to our needs.

5 years ago

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Gary Oppenheim Lake Worth, FL

CHW does initially respond quickly to claim requests. Sometimes there is a delay in getting a technician to my home.

5 years ago Edited September 14, 2021

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Jessica Guglielmo Virginia Beach, VA

I am very pleased with my new plan. It is affordable and I was able to lock in my rate for years to come.

5 years ago

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Spring Allen Blue Springs, MO

Too much hassle to get them to replace a appliance that has been worked on over a half a dozen times that needs replaced. And all the "hidden" reasons of not covering something is ridiculous. Why even have it if you have to replace an appliance with no help from CHW to pay for it. I have replaced 3 items now with no help from the warrenty.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Tim H Clermont, FL

Waste of money, they will do anything to avoid helping out a failed system that when purchasing the coverage the rep said anytime a system fails it will be fixed or replaced unless it was caused by lack of maintenance. A electrical surge and burnt wires is not lack of maintenance and disqualified any coverage is BS.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

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mary New Braunfels, TX

I have always had very good technicians, and I like the low copay, but Choice warranty has too many exclusions. More that most warranty companies.

5 years ago

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Jannie Ocala, FL

It was a great experience talking to the lady very nice had a lot of patience she is very good at what she does

5 years ago

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Christopher Lane

I have been very displeased with the level of service. I have issues finding companies willing to work with Choice on my two rental properties in Beaumont and I have had a refrigerator in my home repaired 4 time with the same problem and Choice refuses to replace the refrigerator.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 8th, 2020

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Melissa Dills Griffith, IN

I thought Choice Home Warranty was a good investment. Now they are attempting to deny a claim for something that is not even the issue. Not only did they replace this same appliance only a year ago now they refuse to fix it.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 8th, 2020

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Ernest Rabalais Foley, AL

I experienced a problem that I was not sure was going to be covered by my policy. The resolution team was very helpful in resolving my issue.

5 years ago

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Kelly Machesney Park, IL

Anthony did a great job answering all of my questions and tailored the product to my needs. Thank you Anthony!!

5 years ago

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Tony Garner Norcross, GA

So far so good My furnance hasn't been repaired yet when that is done I will be dlad to give a much more through review

5 years ago

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Linzy Murphy Cordova, TN

They are excellent customer service response time how they handle claims everything ten star just excellent

5 years ago

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rosemary doyle Fort Myers, FL

There is nothing "choice" about this warranty. The company sent to fix the A/C problem caused additional problems. I had to hire another company to complete necessary repairs to get A/C working again. Of course, at additional expense to me. The only response from "choice" was to deny my claim. Don't do business with "choice".

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 7th, 2020

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David hill Houston, TX

Tech arrived early and was done in 30 minutes. The whole experience was perfect from start to finish!

5 years ago

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Janet Hannah Apex, NC

Easy access in placing a claim online. Quick response in scheduling an appointment for a technician.

5 years ago

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K Arlington, TX

Over it was very easy. Really nice receptionist. But I had a hard time hearing her due to phone quality on y’all’s side

5 years ago

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Budd MacAfee Leland, NC

My claim was processed quickly and effectively. The tech company called me shortly after my claim was placed on line.

5 years ago

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Dionne Walker Hampton, GA

I've had other warranty companies and their prices continued to go up. So I've been a member for over 10yrs saved me thousands

5 years ago

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GRD Murrells Inlet, SC

Always get the job done at the agreed upon copay. So far, every service person has been professional.

5 years ago

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Jcomecano McAllen, TX

First time used, response in an hour, and technicians very profesional, get fixed my AC in 20 minutes.

5 years ago

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Ebony Henderson, NV

Choice home warranty is a scam. They send someone out to collect your $75, They don't check anything ,they tell you they need to get approval from choice home warranty. Then choice home warranty denies your claim! Choose a better company buyer beware!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jun. 30th, 2020

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Angela Zion, IL

Stay away. They take your money and determine what they want. Never came out to inspect but said I had a pre existing condition because my appliance was old. The technician even told them it was leaking so it had to be working but they have the right to deny and they will. Beware!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Jun. 30th, 2020

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kerr2123 Saint Paul, MN

Set-up and information was easy and understandable. The guy was nice went over everything and gave many options.

5 years ago

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Jan Friedheim Dallas, TX

The people on the phone are courteous, kind, and helpful. Fast and efficient is how this company works.

5 years ago

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M. McGee Decatur, GA

The representative Amy was very nice very personable and very professional. I am hoping that our relationship works out with home choice.

5 years ago

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Mike Perry Downers Grove, IL

Choice Home Warranty is always quick to respond the technicians they send are knowledgeable and get the job done.

5 years ago

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jrunner56 Fuquay-Varina, NC

The repair was fixed very quickly. They showed up when promised. I really liked that about the company.

5 years ago Edited February 15, 2024

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Nancy Unis Albuquerque, NM

The initial service call was OK. You rejecting the additional work was not. It seems that you don't cover more than you do. When my year for coverage is up, I will probably be cancelling.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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jessie hopkins ,

I been had them for a year and a half file 2 claims with them their service suck it took a month to some to come out check and they still didn't fix it and I had a claim for a electric problem since may 8 and no one has came to check the problem as of june 25 there service stinks .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2020

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Becky Remmick Le Mars, IA

The price was good and Elliot on the phone was courteous. I like the plan for all of my appliances and other things added.

5 years ago

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kyle wolff High Ridge, MO

They dont replace light fixtures apparently! They are a part of my home..Whats the point of having a warraty? Please read their fine print as i only took their word that they read all that they dont cover. So disappointed. Will be canceling unless they make this right

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Jason Orlando, FL

My experience was awesome and straight to the point. Amy was Great explained The policy from A-to-Z.

5 years ago

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getnet my baby like this tsegaye Garland, TX

Fast response to my claims and all my claims are well done. And I recommend Choice Home Waranty to everyone.

5 years ago

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Doris Baldwin Hampton, VA

Choice home warranty is a very helpful in meeting the customer needs they are very professional and kind.

5 years ago

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Gary Fleischman Philadelphia, PA

Jesse L called me and offered a great deal for my warranty and is covering more things than AHS for less money.

5 years ago

Choice Home Warranty Reviews