Best Company Guarantee Choice Home Warranty Logo

Choice Home Warranty Reviews

star star star star star_border

9.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Sarah Albuquerque, NM

They get you help right away !! The company’s they work with are great!

3 years ago

star star_border star_border star_border star_border

Sheryl Allen, TX

Don't sign up for Choice Home Warranty. There are too many loop holes and they try to avoid paying for anything or even a portion of the repairs. Cancelling my policy!

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 13th, 2021

star star star star star

Larry Klimkowski Maple Heights, OH

I had bad experiences in the past, this time things went very well!

3 years ago

star star star star star

Chris Efdimis Poolesville, MD

Sam was very helpful and explained everything in great detail

3 years ago

star star_border star_border star_border star_border

Robert Zorzi Miami, FL

They suck..don't use them they lie cheat and make your life miserable. I am a real estate broker of 37 years and would never recommend these thieves.

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Apr. 29th, 2021

star star star star star

Nolan Alexander Lockhart, TX

I have only used CHW twice. My experience has been very positive.

3 years ago

star star star_border star_border star_border

Jacy Bowers Erie, CO

I feel like they pick and choose what they want to cover.. my hot tub should’ve been covered and they’re choosing not to cover it

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 29th, 2021

check_circle

Review Source

star star star star star

Bonnie Tancredi Santa Clara, CA

So easy to call, report a problem and they get someone right away to fix it.

3 years ago Edited June 21, 2023

star star star star star

Kay Salvato Magnolia, TX

The company always finds a good technician to resolve my problem.

3 years ago

star star_border star_border star_border star_border

Nadean Schnaible Charleston, SC

Why did you make a technician come out and us pay $85 when you knew it wasn't covered??? What a rip off. We will be looking for a new home warranty company immediately!!!

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Apr. 20th, 2021

star star star star star_border

Mike Carter Raleigh, NC

Technician arrived on time and completed the job promptly. Very satisfied with quality of repair.

3 years ago

star star star star star

Jackie G. Sword Cleveland, OH

The repair man was very nice and did an excellent timely job

3 years ago

star star star star star

Carrie Sugar Land, TX

Quick response, low deductibles. Have had a few great experiences

3 years ago

star star star star star

Bruce Linnartz Springfield, MA

Full explained of policy of the product and services offered

3 years ago

star star star star star_border

Paul Carr Fort Myers, FL

Company was very efficient but did arrive the next day. Overall they were very good

3 years ago

star star star star star

Kristina Young Wichita, KS

Was easy to schedule. Repair person was knowledgeable and nice. Went well

3 years ago

check_circle

Review Source

star star star star star_border

Patricia Mazzaglia

I was disappointed that I paid 250 out of pocket for pipe repairs but the repairman did a good job.

3 years ago Edited January 10, 2024

star star star star star

Beverly B Baker DuBay Yuma, AZ

Gary was very nice and gave me alot of good info about services.

3 years ago

star star star star star

TCoon Minneapolis, MN

Very simple process. Submitted a claim and it was handled in a timely manner.

3 years ago

star star star star star

Don Leander, TX

Easy to understand nicely priced less worries about the house.

3 years ago

star star star_border star_border star_border

Jimmie Capps Slidell, LA

I don’t like that I have to appeal every repair. What are we expected to do with a home warranty that doesn’t want to cover anything?

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 8th, 2021

star star star star star_border

Julian A Richardson Dallas, TX

Well l guess it was very Satisfactory with TJ repair, very personable and professional.

3 years ago

star star_border star_border star_border star_border

gray mann Baton Rouge, LA

Choice denied claim for hvac heat because of unknown factors, small print, after 4 years of coverage, my cost was $4500,. All money paid to choice was a scam. Don't use thm

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 8th, 2021

check_circle

Review Source

star star star star star

Bill Harris

The technician was great and most helpful. However XHW followup was poor.

3 years ago Edited January 1, 2024

Choice Home Warranty Logo

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

star star star star star

Leta Lamesa, TX

The salesmen was very polite and very helpful in explaining all the benefits.

3 years ago

star star star star star

Deborah A Durham Collinsville, IL

I like how quick they answer your call and set you up an appointment

3 years ago

star star star star star

Guillermo Preisser New Braunfels, TX

I'd a very satisfactory experience with the last claim I did thank.s so much.

3 years ago

star star star star star_border

Reed Rippin Stewartstown, PA

Quick response to claims. Inconsistency with contractors - some good, some not so good.

3 years ago

star star star star star_border

Colleen Saint Charles, MO

The technician arrived on time and was very straightforward. I was happy with the service.

3 years ago

star star star star star

JR K Aberdeen, NC

I called to submit a claim and the customer service rep was very helpful .

3 years ago

star star star star star

Richard Phoenix, AZ

Technician came to the house went above and beyond to make the repair.

3 years ago Edited January 10, 2024

star star star star star

Dianna L Schooley

Had the company contact me very soon after my dish washer broke down.

3 years ago Edited January 10, 2024

star star star star star_border

Yvonne Scott Houston, TX

The length of time for one of problems was longer than I had expected, but the issue was resolved.

3 years ago Edited September 14, 2021

star star star star star

Victor Day Lawrence, KS

They provided very prompt service that fixed the problem with no delays.

3 years ago

star star star star star

Michael Albin Phoenix, AZ

Kurt was very knowledgeable and answered all my questions on today’s call

3 years ago

star star star star star

Janet Tipton Lexington Park, MD

Kind, professional and very caring. Helpful in finding the best prices for us.

3 years ago

star star star star star

Barry lawhorne Hampton, VA

Very impressed thus far! Waiting for service company to show up Wednesday!

3 years ago

star star star star star_border

Marvin Greene Brooklyn, NY

My recent claim was much better and more quickly handled than my last claim in 2019.

3 years ago

star star star star star

Bert New Braunfels, TX

Today, my renewal with Adrian S. was very satisfactory. No complaints .

3 years ago

star star star star star

kpender Reno, NV

The agent was very helpful. We have decided to try your services.

3 years ago

star star star_border star_border star_border

Joseph McIntosh Clover, SC

Sending my call out of the country to some one who has no idea what a ice machine or a pool heater is or does makes it REALLY HARD TO SUBMIT A CLAIM.

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 11th, 2021

star star star star star

HOLLY A MCPHERSON St. Petersburg, FL

LEO WAS EXCELLANT, POLITE, HELPFUL!!! MADE SURE I GOT THE BEST DEAL

3 years ago

star star star star star

Frank Del Rossi Denver, NC

Staff is excellent. My problem was resolved in 2 days! Great work!

3 years ago

star star star star star

Debbie Dallas, GA

He was excellent and very attentive to every detail BBC and fixed everything.

3 years ago

star star star star star_border

Sigmund R Gatewood Merrillville, IN

The company experience was excellent if ever have any other repairs will gave them a call

3 years ago

star star star star star

Judy Leathers Marana, AZ

Friendly, caring and helpful...I talked to some who is American.

3 years ago

star star star_border star_border star_border

Bill Bryant Charlotte, NC

Was not happy to find out that outside lights were not covered under electrical. Would not have scheduled if known. A waste of $ 60

3 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 8th, 2021

star star star star star

Raymond Balestra Murrysville, PA

GREAT SERVICE. NO PROBLEM TALKING WITH SERVICE TEAM TO SET UP AN APPOINTMENT.

3 years ago

check_circle

Review Source

star star star star star

Dennis Jensen Aubrey, TX

THE TECH DID A GREAT JOB AND FINISHED IT WITH NO TRIPS BACK.

3 years ago Edited January 10, 2024

star star star star star

Sandi Portland, OR

Choice is the best! No need to look for service. They do it for you!

3 years ago