Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Samiul Khan Austin, TX

The claim was processed very fast. The technician came and fixed the problem.

3 years ago

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Brendalin Bacon Miami, FL

The service was great. He was professional and informative.

3 years ago Edited January 10, 2024

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jerry jackson Grand Prairie, TX

Good quality service that more affordable than the competitors prices.

3 years ago

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Barbara Country Club Hills, IL

Always so quick and efficient very professional at all times!

3 years ago

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Leo Jones Harvey, LA

When made a claim, a repairman appointment date and time was scheduled within an hour,

3 years ago

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Garry Bass Huntsville, AL

Approachability, reasonableness, willingness to explore alternative packages

3 years ago

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Bob P Richmond, TX

Quick, professional. The company that you sent was outstanding

3 years ago

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Allison Mooring Lafayette, LA

My oven was unpredictable and they gave me $600 to buy a new one.

3 years ago

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Lashay DIY Creations Memphis, TN

Great service. Quick to come home and see issues. Great communication

3 years ago

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Vernon Gisi Seattle, WA

Prompt response. Person refered was knowledgeable and pleasant to work with

3 years ago Edited January 10, 2024

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Larry Moore Germantown, TN

Very professional, expedient, and very understanding to the customer’s needs.

3 years ago

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D W Covington, GA

Choice Warranty claims they have the best services but takes forever to replace & replaces at a VERY LOW amount. RIDICULOUS

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Spodyo Chicago, IL

very satisfied with services received. will recommend to family and others.

3 years ago

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Donald C Dallas, TX

The agent walk me through the plan tell me whats covered. Very helpful indeed.

3 years ago

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Linda Dennett Hartsville, SC

Had no air. 93 degrees in house. Repaired within 24 hours of call. Thank you!!

3 years ago

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Joyce Moseley PA

Good. The plumber was excellent. The job was done quite effeciently.

3 years ago

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Brittany fountain Northford, CT

Daniel has been the sweetest person we’ve talked to. So helpful

3 years ago

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Marlon Byrd

I am a current customer and was asked to send a receipt in and someone would contact me. That didn't happen!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 29th, 2021

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Marty Douglas Corpus Christi, TX

The rep fixed the problem and was very knowledgeable and explained everything.

3 years ago Edited September 14, 2021

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Donna Simpsonville, SC

Prompt,professional, knowledgeable technician and scheduling!

3 years ago

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Priya D'Souza Trumbull, CT

Good work and prompt service. They sent a very good electrician over.

3 years ago

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Michael Henry Burleson, TX

Excellent service! Our electrical problems were handled very professionally.

3 years ago

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Gregory Bean Dundalk, MD

The customer service was great and I received the information I needed.

3 years ago

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RBreeden5 Richmond, VA

Made call they came and problem fixed, Choice Home Warranty best so far !

3 years ago

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Hank Caudill Melbourne, FL

Response is very quick They do all the work Once a call is made to them

3 years ago

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Judy Dixon Lloyd Windsor Mill, MD

Choice has been very responsive to me even during the pandemic.. I highly recommend this company.

3 years ago

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Teresa Herron Kershaw, SC

Always prompt in responding. Keeps me informed on the progress of any claims.

3 years ago

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Ron Winter Garden, FL

The customer service representative was very informative, helpful and friendly

3 years ago

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Arty Sal New City, NY

Too long for parts to arrive .can not speak to anyone 1 month without dryer Still not repaired. No problem with vendor

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 21st, 2021

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Angi Ulrich Holland, OH

The representative worked with me to get the best program and payment for me.

3 years ago

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Rosie Lopez Alamo, TX

I submitted claim and technician was out the same day and fixed the problem.

3 years ago

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Heads Up Realty Reno, NV

Mike G is a very good sales person. Very knowledgeable about the company.

3 years ago

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janean jackson Chicago, IL

There is usually no one to service and if they find somene its weeks later, i always have to request to find own contractor and then constantly get the runaround

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 19th, 2021

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ned tom St Louis, MO

They really friendly and helpful and try to get u a service ASAP..thank you

3 years ago

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ronald shoe Asheville, NC

Great value and quality service. I would highly commend this company!

3 years ago

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Stephanie Portnick Cambridge, OH

They don't pay enough for claims. I am very disappointed that they did not replace or repair my dish washer the same day my technician came out.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 19th, 2021

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Alicia W. Harlingen, TX

Always get a response the same day and the issue is fixed within a day or two.

3 years ago

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Dave Deno Murfreesboro, TN

The initial contact was informative. The representaive answered all my questions.

3 years ago

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Paulina Thomas Orange Park, FL

I'M PLEASED SO FAR BUT SCHEDULING DURING A HOLIDAY WAS TOUGH

3 years ago

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Michael Pendry Beachwood, OH

Claim filling process is very easy with prompt response time.

3 years ago

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Bigbob9696 Los Angeles, CA

Easy to use website. Great customer service. Excellent technicians.

3 years ago

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Barney Tomlinson Tampa, FL

So far so good…used a few times but has been great thus far

3 years ago

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Char Nic McDonough, GA

Claims are processed quickly. Only the technicians caused delays.

3 years ago Edited January 10, 2024

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Frank Cimbolo Stanardsville, VA

Rep was very knowledgeable and gave a detailed explanation of the problem

3 years ago

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james brewer Cumming, GA

Response to request for service is good. Technician response and appointment is not good.

3 years ago

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ANGIE Swedesboro, NJ

Filing the claim was easy. The response time was phenomenal

3 years ago

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Hanumanth Nelavelli Buffalo Grove, IL

The technician was assigned within 24 hours after the claim was submitted.

3 years ago

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Jill Bristow Acworth, GA

Claim was denied for no reason. I'm appealing the decision but in the meantime I'm out $465. Not worth the money. Will definitely not renew when the warranty expires.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Pablo Gomez Pearland, TX

I think they are very professional and very reliable company.

3 years ago

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Kellie Shelton Indianapolis, IN

I like I can log an issue and they send out a tech within 24 to 48 hours

3 years ago

Choice Home Warranty Reviews