Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Lucille Possumato Lakewood, NJ

I told the young woman that took our information that is was a humidifier that was not one that sits on the floor in the house . I explained repeatedly that it is in our attic attached to the heating system. If your company does not cover it she should have told me and not dispatched a heating company. Very upset that I donated $45

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 7th, 2020

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scraig Mahopac, NY

One star is too good for these people. Absolutely painful trying to force them to warranty anything. They send far less than professional repair people who do not know how to do anything other than to collect their $80. service, waste of time and money fee.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 2nd, 2020

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Joseph Lopez Matthews, NC

Easy, professional, quick & listens. Customer service is outstanding. Will recommend to friends and neighbors....

5 years ago

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Marla El Paso, TX

Quick and reliable service. This is the second time I’ve needed service and have been very responsive.

5 years ago

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Ron Martin ,

the salesman was too pushy. I tried to tell him I don't get paid for another 3-days, and couldn't cover the higher payment, but he did it anyway. Hopefully nothing bounces!!!!

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 2nd, 2020

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Nell-Rose Estes Jackson, MS

The past two times I have turned in a claim I was denied. I could understand about a slab leak, but to NOT cover a valve in my HVAC system is totally outrageous. As you can tell i ma not happy with y'all at all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 30th, 2020

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Sarah Daley Nottingham, NGM

Unfortunately, we will not be renewing our contract- we have called out Choice Home Warranty on 4 different occasions over the past year- paying $75.00 per call out- for nothing. Each problem we had- turned out NOT to be covered under our warranty ie- pool heat unit, electric tripping, aircon problem. Absolute waste of money.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Cheryl Doria Leawood, KS

Have had one great experience with a contractor and one very disappointing one but glad to know a workman is a phone call away.

5 years ago

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Waylon Sanders Evans, GA

Phip from Qwick Appliance Service, Evans Georgia, was awesome. He provided viable service during this time of a country wide epidemic.

5 years ago

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jlreth Austin, TX

Sales rep was knowledgeable and courteous, clear and concise. As a new customer, I will be pleased if the service experience is equal to the sales experience.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Mar. 20th, 2020

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Joao Pereira Vienna, VA

The tehcnician is a no call no show and when I complain, the CSR, or resolution expert as he called himself tells me "You are not perfect either" What an insult...No resoltion, only insult. Great company...great way to do business.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2020

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John johnson San Antonio, TX

It has been terrible. I was assigned David F to talk about my claim. I called Him and sent him message and did not hear from him. I don’t know about your company but my air conditioner is very important with 80+ degree weather. So I’m very upset with Choice

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 18th, 2020

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PETE FROLA Rochester, MI

Service tech was very neat, professional and very curtious. Well done. No complaints at all. Thank you.

5 years ago

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Craig Boonstra Crown Point, IN

I have had bad experience with the warranty, cannot get a response about reimbursement for work we had done! I was thinking about buying for myself and my son, but when I try to get a hold of someone, they either don't answer or hang up if they don't want to deal with the problem! Craig Boonstra

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

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Kimberly Noblesville, IN

He was very communicative and very informative and didn't really try and nickel and dime me, which was very comforting

5 years ago Edited January 10, 2024

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Janice Coring Arlington, TX

We have use CHW for several years now. They are the best and cheapest I have found. I have no complaints so far.

5 years ago

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William Dumper Maricopa, AZ

Dishwasher has been out of commission for over 1 month. Worst service I've had with a warranty company. I understand that they are not the ones doing the repairs but they are the ones who contracted these Yahoo's. Meanwhile my 80 year old parents are having to still wash dishes by hand.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

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Fernando Matas Round Rock, TX

It feels there is always an excuse to deny a claim. If I buy a house I don't know mantainance done before, thatvis why I am getting a warranty. Still so far when I submit a claim therer always seems to be a reason why to deny

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 2nd, 2020

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Bonnie Belleville, IL

My experiences have always been positive except for the times that they had issues finding someone to come out.

5 years ago

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SPECKLES2009@WOWWAY.COM Columbus, OH

I wou!d recommend CHOICE and have a number of times. Everything breaks down or quite working and they are there to help

5 years ago

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Dave Baicker

They’ve probably approved 2 of 10 claims I’ve filed. My ice maker spits out ice with little pieces of black plastic attached to them and they insist it’s operating properly.

5 years ago Edited December 9, 2025

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Bob Stone Centerton, AR

I signed up and only one of my three property's are showing up. I call your customer service for help and either there not in or I have to wait on hold. I signed up yesterday and I am already EXTREMELY dissatisfied with your service. I want to cancel

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

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Eunice Chicago, IL

I have the worst experience dealing with this company. I feel like i was scammed. There are a lot of exclusions more than inclusion in the fine print, be careful with this company. They would do anything and make excuses just as not to cover your claim. Extremely disappointed!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Karen Satterly Prospect, KY

Not impressed ---- Your sales people told me that my heating and air would be covered regardless of the age and you denied all of the repair. You only oked part of it. So I feel like I have been scammed. Since I am in the mortgage business I will make sure I share my experience.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on Choice Home Warranty website.

Feb. 26th, 2020

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JENNIFER CARILLO West Caldwell, NJ

First time submitting a claim with CHW. Appointment time was for 11:00-3:00 yesterday. Technician did not make appointment. Rescheduled for 7:00-11:00 today. Rescheduled for 12:30, then technician canceled. Stayed home two days from work to have dishwasher serviced. CHW customer service was unhelpful.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly. In a recent review of the claim i show that the claim has been reassigned to a new technician with a new confirmed appointment.

Feb. 20th, 2020

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Theresa Pope Diamondhead, MS

They have not taken care of my air conditioner. Their technician advised me that the Freon leak would just get worse. It is old and a Freon unit. They refuse to repair or replace as promised. I have had my policy for 2 years. This is my only claim

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 13th, 2020

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Vivian Strahan Houston, TX

I called and the next day someone came out however great customer service. The company was awesome!

6 years ago

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Meg Fore Atlanta, GA

A company came to my house to fix something on my freezer door and now the entire freezer is broken. Ice machine no longer makes ice and everything is melting. These were working fine before the company came out. I am waiting to hear back from Choice. This is ridiculous!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 13th, 2020

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Andrea Paul Clinton, TN

Overall this was a challenge to have a service tech to requested for a plumbing service. I was denied service but had to fight with the representative to schedule service. Due to that did threaten to cancel the warranty.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 13th, 2020

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Jerry Maurer Henderson, NV

Water heater had a leak. Choice Home Warranty choose not to pay for the repair since the water tank was not covered. If a water heater is covered shouldn’t the tank be included? I can not recommend Choice Home Warranty. There are to many exclusions in their warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Feb. 13th, 2020

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Royal A. Brown III

They fight paying for every claim-stall, stall, stall - don't answer emails or phone calls-hoodwinked me with so called "deal" for veterans-NJ Dept of Consumer Affairs did nothing about my documented complaints about this very bad company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 11th, 2020

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Deb Springdale, AR

We bought our home and this warranty came with it. It has been a nightmare from the start. Not to mention today I got a call from Terry from NJ call center asking us to renew. when he didn’t like what I had to say he hung up on me. I WILL NOT recommend this company to anyone.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 13th, 2020

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Pat Branson San Antonio, TX

I have only used Choice Home Warranty twice and had problems both times! First time I failed to call them first. Second time I did not make that mistake. The company they chose was great; BUT they denied the claim anyway. Will I renew? Heck no! Will I recommend them to my friends? I like my friends more than that! So, No!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 7th, 2020

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Michael Woods Tucson, AZ

Have not had a claim, which is always the true test, but the reps and nice and helpful. Very responsive.

6 years ago

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Fabbingit Valdosta, GA

Pricing was competitive that is why I went with CHW but way to many gimmicks for me. I’d rather be presented my price and allow me to choose.

6 years ago

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Jay Barnett Jonesborough, TN

Very fast service. Very professional tech who worked hard to find the problem. Very pleased with service.

6 years ago

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Luther Moore Washington, DC

I really like the service that was provided to me. I will recommend Choice Home Warranty to a family member or friend.

6 years ago

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Brandon Vincennes, IN

Don’t waste your money! Horrible coverage. I bought the warranty and they tell you everything is covered then I had an issue with my furnace and they denied the claim. So I sent a appeal and I called the lady who was looking into it and she said they’re not covering it. Don’t waste your money with this crappy company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 30th, 2020

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Karenparkerva Charlottesville, VA

The pricing is good but the service is bad. They sent the service company to my house 3 times to gather information for the claim in addition to a myriad of phone calls resulting in a claim denial for a ridiculous reason. Although I was finally able to get the decision overturned it took a lot of effort.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 30th, 2020

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Ray A Houston, TX

The price for the same coverage is much less than others. The service I received was excellent and very professional.

6 years ago

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Michael Durrance Lakeville, CT

First time I used the online repair service request. Seamless. I highly recommend Brady Plumbing. We will request this company in the future.

6 years ago

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Marilyn Buford Memphis, TN

Choice Home Warranty Doing nothing would be this company's favorite pastime, if they had the energy for it. They will find any excuse to deny a claim. NOTHING IS COVERED!!!!!!!!!!!!!!!!!!!! Scam. RUN FROM THIS COMPANY! READ ALL COMPLAINTS ON (YELP) THERE ARE THOUSANDS! VERTIFIED CUSTOMER. M. BUFORD . MEMPHIS TN

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 28th, 2020

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Tony Signore Phoenix, AZ

I have been with Choice for yearsThere have been many times that I have had to pay out of pocket to repair items. My latest claim was also denied. My water heater broke down and flooded my home. They told me that certain items in the water heater are not covered, there for I’m out of pocket 1,500, very disappointed in the company

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 22nd, 2020

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Kathy Klein Cheyenne, WY

I have filed 2 claims and both have been miserable experiences. Taking 6 weeks to fix a microwave. The other claim would never pay and had to call customer service to get it resolved. I use to be with a different company and wish I had never switched.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Pamela

Given choice another chance and so far so good.. they have been out several times for various reasons and fixed the issues.

6 years ago Edited January 2, 2025

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Thomas Brady, NE

the service, when I got it a week later, after discussing with your agent the problem was excellent!

6 years ago

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Nezam Nasroodin Islip Terrace, NY

Legit claim warranty process. The entire process is expeditious and reasonable and fair reimbursement is offered.

6 years ago

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E. McGaughey Fort Myers, FL

Customer service is second to none! Technician arrived on time and all is back in order. Choice Warranty is the best!

6 years ago

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John H Norfolk, VA

Kendra did a great job of presenting options and being patient while I asked questions and made my decision

6 years ago

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Kandy Staunton, IL

They responded quickly after my claim. Well worth the monthly fee. We have had several claims and always satisfied.

6 years ago

Choice Home Warranty Reviews