Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Arun Bhatia Germantown, MD

When I got the Warranty I thought everything was covered. Now, for pushing out water in the clogged pipe of the HVAC I had to pay $60 extra ! Why ?

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Nelson M Lake Worth, FL

Very rapid response to the claim. Will recommend to friends and family

3 years ago

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Patrick S El Paso, TX

Excellent service. Easy to use. Dryer fixed in less than 72 hours.

3 years ago Edited January 10, 2024

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Susann Cannon Goose Creek, SC

i was so thankful for their quick service and good coverage.

3 years ago

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Kim Jones Marietta, GA

Very responsive. The service people they send for repairs are top-notch.

3 years ago

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Travis Sessions Powell, WY

Easy to work with! Quick response time! You cover what you say you'll cover!

3 years ago

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Tiffany Ulloa Aldie, VA

Recently put in a claim and CHW hasn’t been able to get a contractor. A little frustrated.

3 years ago

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Bernadine Taylor Newport News, VA

so far so good abe was very helpful and answered all my questions

3 years ago

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Charles Edward Buntyn Sr. Xenia, OH

Kind, knowledgeable and let me explain what I was looking for.

3 years ago

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Jorge mendez Danbury, CT

No hassle claim, technician was knowledgeable, worked clean and fast.

3 years ago

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Vivian Chicago, IL

Great customer service. great representative who explained the plan clearly.

3 years ago

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Patti loew Portland, TN

Quick efficient and sent a really great repair man was very thrilled

3 years ago

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David Kwon Buford, GA

Great communication from beginning to end and very friendly technician

3 years ago

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Mary Shelton Fuquay-Varina, NC

Quick to send out service repair technician and keeping the service charge reasonable

3 years ago Edited September 6, 2022

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michael sakash Raleigh, NC

The technician was efficient and fixed our air conditioner in less than an hour

3 years ago

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Tameeka Robotham Hyattsville, MD

I always receive great service! CW is recommended to all!! 😁

3 years ago

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Michael Mele Staten Island, NY

It was very easy to file a claim online. The they fix my issue the next day

3 years ago Edited September 14, 2021

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Delores Owens Wood River, IL

I want them to come right away and it take a day to get some one,but all in all is ok

3 years ago

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Ed Sanders Sylva, NC

Competent and friendly service. Explained how to prevent it in the future.

3 years ago

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rif_raff2021 Sheridan, IN

They have been very easy to work with, great customer service.

3 years ago

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Richard J Daniels Marble Falls, TX

.Service Rep Spoke English. Better service fee than AHS. Very friendly service

3 years ago

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kathi mcclain Collierville, TN

the professionalism and efficiency of who I deal with. Christy S and Chelsea S

3 years ago

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Raul Villazana Snyder, TX

Just start plan sounds good and agent Ruben was straight and to the point bout the plan

3 years ago

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Evelyn Delgado Jacksonville, FL

There was a raise in the price I pay the technician, , and I don't recall any communication of the price hike.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

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GAIL SMITH Rio Verde, AZ

They have being great to work with. The response time is excellent.

3 years ago

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Vickie Robinson Tyler, TX

Timeliness of service Reasonable charge Professional customer service

3 years ago Edited January 10, 2024

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Jayne Wright Greenville, SC

It was very easy to acquire and we found it to be very affordable .

3 years ago

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Augustus Kamburis Gardnerville, NV

Fast, professional, quick to have the issue resolved. Could not be happier.

3 years ago

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Humberto Cortez Windermere, FL

Mr. L was very courteous, professional, helpful and very attentive to my needs.

3 years ago

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Ron Vincent Highlands, TX

Person on the phone was hard to understand! I was never told what the Service Call Fee would be. I am not a happy customer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 19th, 2021

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Angela Bradbury Plano, TX

I really liked the timeliness and professionalism in getting the job completed.

3 years ago

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Shawn Whitecotton Herrin, IL

Customer Service/Sales Rep Billy! Will recommend to families

3 years ago

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Wilson Shepherd Birmingham, AL

Courteous and efficient repairman. On time and knowledgeable.

3 years ago

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Joan Vickery Helena, AL

Your representative (Andrea) was very personable and through.

3 years ago

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Patricia Sentz Baltimore, MD

Quick service when I filed my claim..answered the call right away

3 years ago

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Juliana Twardzik Cleveland, OH

the technicians sent out are always personable and know their business!

3 years ago

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Yolandahm Oak Creek, WI

Very reliable always answer your calls and gives you answers

3 years ago

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David Thomas West Grove, PA

Showed up on time Diagjnoased probelem in shortperiod of mtime

3 years ago

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WINSTON WILSON Miami, FL

Prompt and efficient. Responsive, friendly customer oriented

3 years ago Edited January 10, 2024

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wjg1947@comcast.net Reading, PA

Very quick response with date and time of service call upon claim submission!

3 years ago

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d m Stockbridge, GA

Quick hassle free repair. Ac broke on Sunday fixed on Tuesday

3 years ago

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Jan Bechtold Ladera Ranch, CA

Easy to open a claim. Prompt attention to new claim. Wish Choice could find vendors sooner.

3 years ago

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Howard Hadley Hammond, LA

Great customer service. Kept me informed every step of the way.

3 years ago

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James Dinan The Villages, FL

Your Technnician (Rodney) was great. His work ethics were second to none.

3 years ago

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Jay Reyes Hillsborough, NJ

Response time, knowledgeable service, willingness to solve the matter

3 years ago Edited January 10, 2024

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Jeanette Busch Kennett, MO

Have been pleased. With all service representatives sent by Home Choice.

3 years ago Edited January 10, 2024

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Riena Willie OK

This was my first claim. They were very quick getting someone out here and I loved that.

3 years ago

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Pam Myers North Port, FL

Tech came when he said he would. He was thorough, polite, and knowledgeable.

3 years ago

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Elizabeth Omada Agbo Houston, TX

3 years ago Edited January 10, 2024

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Paresh wadhwa Ashburn, VA

Excellent. Always on top of the call. They are very responsive.

3 years ago

Choice Home Warranty Reviews