Choice Home Warranty: Read 46,187 User Reviews From Real Homeowners

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Verified Customer

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Miss Leslie West Memphis, AR

Came quickly friendly and explained everything

3 years ago

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Myriam Platin Groveland, FL

it takes longer than before to get the repairs done

3 years ago

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Roxanne Condon Maryville, TN

Would not pay for full replacement. Haven't received the partial pmt promised.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Sarah Flatow Placitas, NM

Do not stand by their warranty. Lie about coverage. Do not deliver what sales person says they deliver.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Verified Customer

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Sheila Wright Sterling, VA

Feel that coverage guidelines could be changed on some appliances.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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frank wing Gary, IN

because I have been without my refrigerator repaired for 32 days

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Andre C Foster Lansing, IL

Horrible service trying to get dryer fix for a month,technician came to fix microwave damaged handle claim was denied

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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David Davidson Kinards, SC

I have been waiting in a replacement part for a delta faucet since November 2021

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 26th, 2022

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Verified Customer

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Russell Eugene Collins Nashville, TN

Bad experience with technician. Bad experience with Choice customer service representative.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Mark Caprioni Forked River, NJ

Because, when I needed you at our house with no heat last week you never showed!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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young yoon Carrollton, TX

lost $60.00 for first plumbing claims. do not cover at all.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Andres A Palma Flagstaff, AZ

It's difficult to find vendors in smaller cities to work with home warranty company's

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 19th, 2022

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Verified Customer

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Jennie Caldwell Villa Rica, GA

They o me money but won't pay me back for that hot water heather

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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JERRE SHIPP Hillsboro, OR

THEY HAVE NOT FOLLOWED THROUGH ON A CLAIM THAT I HAD WITH THEM. REGARDING MY MICROWAVE OVEN.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Stan Gladden Bowie, MD

Quick response. Courteous and professional.

3 years ago

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Verified Customer

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Diane Wegrich Jupiter, FL

Always helpful. Amswer is always within one day.

3 years ago

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Verified Customer

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William J Scholer Hilliard, OH

Took to long to get service and parts. Service man tracked dirt into my house

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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Maiessha Griffin Lithonia, GA

I've only made one claim, it was easy and smooth.

3 years ago

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Verified Customer

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SZ Winfield, IL

bad customer service and no help, not worth getting. I got it because my seller paid for it. Really not helpful at all

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Kat Kring Tucson, AZ

You failed to cover my hot water heaters d sent a repairman out who did some damage. He said he'd come back. He didn't.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Verified Customer

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EDWARD RAMIREZ Angleton, TX

MOST of the companies they use are star quality.

3 years ago

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Verified Customer

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Paul Harvey Philadelphia, PA

The rep was on time, was careful and did a great job.

3 years ago

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Verified Customer

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Angela Horton Franklinton, NC

No sense of urgency with regards to heat,air or plumbing issuesng

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Verified Customer

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Sandra Stull Dallas, TX

Cant understand what theyre saying r they forget to cancel appts

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Verified Customer

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David Borden Lady Lake, FL

Very responsive, but not quick to satisfy claims/replacements

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Daniel Abruzzo Gibsonia, PA

The tech was knowledgeable, prompt and polite.

3 years ago

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Verified Customer

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Gibbons Mount Laurel, NJ

A recent request for service took two days for service to arrive

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Marti Davalos Katy, TX

NOTHING IS COVERED!! Have made several claims and always have to pay out of pocket. This warranty is a waste of money.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Verified Customer

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Connye Cornelius, NC

Took a month before I got my money went that long with a stove

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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STANLEY ISSOKSON Sarasota, FL

HAD PROBLEM WASHING MACHINE HAD TO REPLACE ONLY COMMITTED 1/2 DOLLARS NO RECEIVE HAVE NOT RECEIVED

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Vito Patrissi Avon, CT

Poor customer service. Missed SLA. I felt like I had to do most of the follow up on the claims I made

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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John Oliver Carlisle, PA

Good service after overcoming a couple of their bumps.

3 years ago

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Verified Customer

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Carolyn Scott Cincinnati, OH

The local company used was on time and did great work

3 years ago

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Verified Customer

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Robert Jezierski San Diego, TX

You disapproved 2 fairly low costs air conditioning repairs

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Jan. 13th, 2022

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Verified Customer

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Jim mckay

I still haven't received the $325 they offered me to replace my clothes dryer that went out over a month ago

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Verified Customer

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Frankie White Smyrna, TN

Rude, take money out of your account when you already cancel your policy, theft and do not care about the customer.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 13th, 2022

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Verified Customer

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Tammy Hammock Pevely, MO

Bad communication with receiving duplicate work orders that are not needed

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Verified Customer

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Shana Joubert Houston, TX

They don't always cover what they state they cover in the specific policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Wanda Thompson Cabool, MO

Had problems with furnace, sent help in a couple hours.

3 years ago

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Verified Customer

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Nancy Anderson Venice, FL

I had my dryer fixed and two screws have come out.

3 years ago

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Verified Customer

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Ali Ingram Saint Louis, MO

I had a claim denied because of "wear and tear" but the customer service rep couldn't explain it

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Sue Valparaiso, IN

Don't have good standing with the tradesmen they have on the service.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Barrientos Houston, TX

Quick response in service. Will gladly recommend company

3 years ago

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Verified Customer

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Mary Wagner Music educator Tempe, AZ

They do not cover repairs at all! Poor customer service and I will be canceling

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 30th, 2021

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Verified Customer

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Rodney Pyles Georgetown, KY

Still waiting on a case worker to contact us. We have no electric stove to cook on over the holidays!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Heriberto Collazo Yorktown, VA

I have waited almost two months for my repairs, and as of today I still have no heat.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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larry joseph salls Sterling Heights, MI

You sent a repairman from an hour and a half away, who was a no-show anyway.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Elizabeth Riverdale, GA

Because my repairs have not been made cant get response to calls from case manager or person to do service

3 years ago

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Verified Customer

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Jean E Bierwirth Lumberton, NM

Currently still waiting for approval to proceed with repairs to the house heating system and it's been almost week.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Odette morrison Bullhead City, AZ

Had a leak in Garden tub faucet they would cover cost of new faucet cost me 172.00

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

Choice Home Warranty Reviews