Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Richard Gray North Little Rock, AR

Easy to use and friendly personnel I did not have a problem with the service person wkk hi o fixed my dish waher

4 years ago

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Bill W Libertyville, IL

Horrible. They won't honor their warranty. 7 weeks without a functioning AC in the middle of a hot TN summer and CHW just keeps reassigning technicians and giving me the runaround. I finally filed a complaint with the BBB tonight.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Annie B Chandler, AZ

I got denied for a replacement and appealed. I was assigned a rep and can't get a call back. Also, the service technician repaired one problem and that was denied so I had to pay that, also. I want a call back to discuss these issues.!!!!!!!!!!

4 years ago Edited January 10, 2024

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Grabill Patricia Palestine, TX

The person that I talked to answered all of my questions and left me his name and phone number and extension, I just put two claims in today,

4 years ago

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Elizabeth Douglas Baton Rouge, LA

Representatives are helpful and professional. Claims service needs work. Communication is only by appt. can’t simply call claims rep to discuss.

4 years ago

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Rhonda Harden Canton, GA

They will not approve simple toilet repairs, but they will send a plumber to collect your deductible. The plumber will not have the authorization to fix it. He or she has to call Choice Home Warranty for approval after they arrive. CHW will not answer the telephone to provide approval, even though it’s during their business hours.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Marie Harnishfeger Morristown, TN

Horrible experience so far. Poor phone voice prompting. Poor communications after filing claims. Confusing on line prompts/choices for filing claims. Poor customer service. Too many sales calls for a product I have already purchased. Having to explain issues several times to several people.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Julia Walker Austin, TX

Other than this newest service claim every single time we have filed a claim the service has resulted in our having to hire someone outside the warranty to fix what the Choice Home Warranty service agents made worse or we couldn't get service fast enough.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 2nd, 2021

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Tracy Faulkner Melbourne, FL

Was so simple. Email them tell them what’s happening and they take care of it. It is don’t fast.

4 years ago Edited September 14, 2021

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MommaTeewhatsGood Taylor Charlotte, NC

The repairmen that have been sent out to our home have been very professional, punctual and on point

4 years ago

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Andrew Genna Columbus, OH

Just made a claim this morning . fast easy claim process. To soon to tell the rest. So far they have been excellent.

4 years ago

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Debra Lin Montgomery Graniteville, SC

CHW customer service is good,in person or online.. Repair person that came out fixed it the same day. Good job everyone.

4 years ago

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Dennis Armstrong Houston, TX

Our refrigerator has not wkd at all for over 6 wks. It was reported to CHW on 7/9/21. Finally got a technician out here yesterday, 8/16/21 . Now a part is needed & the projected arrival date is 9/23/21. If the ordered part fixes the problem, we will have been without our refrigerator for 2 & 1/2 MONTHS

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Krishna Gandra Bolingbrook, IL

Right tools to log claims and clear tracking process. Like hassle free scheduling and payment process.

4 years ago

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Mark Trieger

They got someone out here fast, but was very disappointed on how much they would pay. Had other home warranty companies and they paid a lot more

4 years ago Edited September 14, 2021

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Kisha Raban Columbia, IL

They are saying we had a power surge at my house and will not cover the cost of fixing my Air Conditioner when I never had a power surge. The technician had warned us that most of the home warranty companies come up with a reason to not have to pay and he was correct. I will not be renewing for another year.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 16th, 2021

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teebone 937 Killeen, TX

Some time it takes too long to get a contractor to schedule quick enough. But I've had good service once a contractor show up and did the work.

4 years ago Edited May 30, 2023

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Myra Fort Lauderdale, FL

Garbled guidelines, inflexible reimbursement. One size fits all propaganda. Liars. Misrepresentation . Back room technicians making decisions to save Choice $. I hate this company. Absolutely no incentive to leave this review. It is the truth.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Oscar Roman Deerfield Beach, FL

I am ok with Choice the plumbing company call Me before they arrived to charge me the $85.00 very unprofessional

4 years ago

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J A Atlanta, GA

Terrible experience. Took almost 3 weeks to fix my AC. Sent a few technicians before one could fix it. Turned out to be a somewhat quick fix. Last technician was great. Professional and informative. Customer service from Choice Home Warranty was not good. Had a few other claims they denied for various reasons. Would not recommend them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 12th, 2021

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Stephen Gartrell

Hire bad contractors and after two months we get one that says it cannot be prepared and now it has been three months and I still don’t have the money for my stove. I’m still cooking on a hot plate for three months and no oven. Let’s see Choice employees do that fit three months!!! Stephen Gartrell

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 16th, 2021

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Jacquelyn Jackson Missouri City, TX

Cynthia provided great customer information - new customer - waiting to see service behind the sell.

4 years ago

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Ebony Council Catonsville, MD

Choice warranty has changed for the worst over the last 8 years. The company is finding move ways to not cover normal “wear and tear” of products in the home. For that reason I will no longer be a customer after 10 years.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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David Bryant Rome, GA

My AC was recharged and a small repair was done, and all I was charged was the service charge. I am very pleased with CHW.

4 years ago

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Debra Williams Cedar Hill, TX

I don't like your online system questions must be answered by some type of automated system because frequently the response does not address my issues. This has happened on more than one occasion.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 16th, 2021

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Vincent Hughes Greensboro, NC

It took a few calls and emails but the end I bought a warranty. Mrs. W was great and the deal I got was very good.

4 years ago

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Whitney Zubriate Levelland, TX

Awful company with horrible customer service! They always find a way to not cover something. They will “call you back” in 24-48 hours but never do and when you call back you get the same answers! Waisted 3 months of my time for nothing with me calling every day to every other day! Awful!

4 years ago Edited May 5, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 9th, 2021

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SMM New Orleans, LA

Great professional , courteous, informative service. Very pleased with the service! Excellent company!

4 years ago

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Cgriffith Fort Worth, TX

I was suppose to get a call at 9am on a claim, no phone call, you lure customers into getting warranty when you have all these exclusions and don’t want to pay, you might as well just save your own money each month & pay for repairs, these warranties are a joke.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 9th, 2021

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LaTanga Pogue Spring, TX

Very easy to apply with the company. All the things I needed to be covered are covered in this plan.

4 years ago

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PJrichardson Bremen, GA

I have water leaking under my house and it took them over a week to find me a plumber. After the plumber diagnosed the issue, your company denied the claim. From what I have heard, that is standard practice. I have told my agent that bought it for me not to ever sell/buy another one. They are not worth the paper they are written on.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 5th, 2021

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Orchid1985 Minneapolis, MN

Right now I'm appealing a choice for them not to pay. There aren't clear rules of what is covered and what is not. Why wouldn't a hose be covered? That makes no sense.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 5th, 2021

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Miriam Hernandez Raleigh, NC

Not a good one! I had 2 homes with CHW. Now down to one(the first home, is a looooong story) they don’t stop until they get you; when it time for them to approve on a Water Heater or a Duck Work; they find all kinds of excuses to not approve the job.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 5th, 2021

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MSSDIVA LLC District Heights, MD

I’m calling my bank to reverse the charges I called 10x was hung up on. I also ask to speak to a supervisor because my name was wrong. This unacceptable I just purchased this policy 20mins ago and can’t get my name corrected on my policy.

4 years ago

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John Many, LA

The sales agent explained all options as well as special consideration for seniors with out being ask.

4 years ago

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rpercy7 Nashville, TN

Service was timely and very professional. Serviceman was outstanding. We are satisfied with the outcome

4 years ago

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Ashley Thompson Steubenville, OH

It was easy to file a claim. I am still awaiting the claim to be carried out so I will improve my rating if all goes smooth.

4 years ago

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Mario Holmes Fort Lauderdale, FL

I had a problem with my A/C and I submitted a claim. A technician came out and I paid the service call fee only for the technician to tell me what the problem could possibly be and for Choice to deny my claim. What's the purpose of paying 50 bucks a month and a service call fee of 75 bucks for no service? It all seems like a scam.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Jerita Abshire Houston, TX

Choice home warranty is an awesome company they are quick to get a technician to your home to fix the problem.

4 years ago

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Bamm King Kuwait City, KU

I am very impressed by the response time of me asking for an on-line quote. Also the customer service was very good.

4 years ago

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Tim Euler Jackson, TN

The gentleman I talked to was very knowledgably. He was kind and conducted himself very professionall

4 years ago

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B&B C Whitney, TX

Called on CHW this once and overall, positive. No issues throughout process, informative, exceptional result.

4 years ago

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Mike Armistead Mililani Town, HI

Reasonably quick response. Technician was knowledgably, pleasant, and quick to complete the repair.

4 years ago

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Anthony Tantillo Richardson, TX

Had a main line clog where I had sewage backing up into the house. It took them six hours to respond to me, and they couldn't get anyone out there to do anything until five days later. Ended up just calling a plumber myself. Definitely a nightmare to deal with.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 29th, 2021

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Crystal Shewmake Albuquerque, NM

Quick response time. The technician that came out was quick and thorough. The problem was fixed very quickly.

4 years ago

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janet Springfield, MO

Very disappointed in the company. I wanted a service that was faster than 2 months. If my heater went out, I couldn't be without for 2 months. I will be cancelling my membership with Choice Home. They might be better if you live in a big city. I'm done.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 29th, 2021

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Arshad Shaik McKinney, TX

Best home warranty. No gimmicks. Prompt response and high quality repair technicians sent to fix the problem

4 years ago

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Amila Muslic Sioux City, IA

They do not find repair technician for days or weeks. Put it on you to find one and claim you will get reimbursed only to deny the claim. Raise monthly contract rate and deductible fee without prior notice to customer. Stay away from them!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

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Janet Columbus, OH

Finally, a home warrenty that really works! I’ve had two claims and both were taken care of in a day.

4 years ago

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Mary Castoldi Melissa, TX

have claim # 127276064. Appliance co says problem is normal wear and and tear - you say no. Very frustrated and volt says they can repair for less that $200. How does a senior couple not use normal care when running a load maybe twice a week. Will certainly be very cautious when time to renew my house as well as my daughter's house.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 29th, 2021

Choice Home Warranty Reviews