Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Jim Tam Arlington, TX

Bad handling of claim and poor selection of HVAC company. HVAC company said my HVAC couldn't be fixed and said I needed a whole new system. Choice rejected the claimed and when I submitted documentation for the appeal, no response. I eventually had another company come out to look at my system and got it up and running in 45 minutes.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2020

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Ana Montoya Phoenix, AZ

Refrigerator was leaking dishwasher wasn’t working properly toilet was wasn’t working either. They fixed them.

5 years ago

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Cowboy Griffin San Antonio, TX

Air conditioner quit no service on the weekend. We had to go to a motel, this cost us $ 175.80 for the weekend. Very disappointed.

5 years ago Edited September 14, 2021

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Tommy Philips Sugar Land, TX

Great, they fixed an issue the same day that made my wife extremely happy which makes my life a lot more enjoyable.

5 years ago

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Danyell Winebaugh Wichita, KS

Customer service was fine but I had to pay an extra 130 for my water heater. I had American Home Shield in the past and never had to pay more than the initial fee and I had a water heater installed. I will be cancelling and going back to them

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Vici Fabry Bullhead City, AZ

You’re terrible. You do anything to get out of paying for services. The companies ie HVAC, Plummer’s , any service industries do NOT want to work for you. Have had to wait for you to find a repair person then the workers don’t and won’t deal with you.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

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S.M. Leader Jacksonville, AL

Terrible company. Denied legitimate claim for a relatively inexpensive part for AC unit. Will not return phone calls. Local companies will not work with Choice. Multiple complaints and online disgruntled groups for this company. Several class action suits pending. Buyer beware!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 2nd, 2020

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Ron Strussion Lakeland, FL

Technician that was sent was very knowledgeable and personable. Explained the problem and proceeded to fix it.

5 years ago

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Hermine Lovick Virginia Beach, VA

Signed up today 8/31/2020 No experience yet !! But the customer person was nice .. so based on him I will give it a 4 star

5 years ago

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Stan Grant Orlando, FL

Horrible this company never replaces anything if it is not repairable neither do they advise you of their decision not to replace anything. The 1 time I complained I was assigned someone that never responded to my many calls. This is the worst company I have ever dealt with. I am going back to American Home Shield. Choice is a BIG FRAUD.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Vicki Noriega Tucson, AZ

They were helpful in resolving my issue with my air conditioner quickly thank you Choice home warranty

5 years ago Edited January 10, 2024

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C Dozier Jacksonville, FL

They always respond quickly to my request for service and their vendors are on time, courteous, and professional.

5 years ago

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Donna Lansing North Las Vegas, NV

I think 3 days with water running is too long to have to wait for service. I had to empty 2 buckets every several hours, and by each morning I had water all over my floors.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 26th, 2020

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Sherry Brownsburg, IN

The plumber you sent was very professional and fixed the issue. He also made suggestions that will save me $$.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 26th, 2020

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Kirk strassburg Omaha, NE

Nathan was very helpful in answering all my questions. Easy process to arrange and order the warranty.

5 years ago

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Arshad Siddiqi North Wilkesboro, NC

I have three different policies with CHW, they took the money for six years in advance, filed a claim but about the built in microwave and a dishwasher. It’s been over two months now, I have been trying to speak with the case managers, Cheryl H and Lori J. they do not call back or respond the email.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have been in contact with your Case Manager.

Aug. 25th, 2020

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Debbie Vinton, VA

After 18 days of no technician, tried claim reimbursement process to fix broken air conditioning. Then, Choice refused claim. Their philosophy is to make you WAIT as long as it takes until you HAVE to find someone to make the repair, then REFUSE reimbursement. Deceptive business practice. Will NOT renew our policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Phyllis Shelton Greeneville, TN

service is great - both customer service when I filed a claim and the person (Randy M) who came out to fix my AC

5 years ago

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David B Frisco, TX

The process to understand coverage, price, and support was flawless. Made our decision to purchase our policy simple.

5 years ago

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Javaris Johnson Jacksonville, FL

All i had to do is place a claim. They handled everything else. So happy to have AC again. They wasted no time

5 years ago

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marvin White Martinsburg, WV

They fail to do follow ups!! After the technician arrives collect the deposit than claims the problems solved... Not Solved!!! Choice warranty only contacts you about surveys and not if the job was completed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 25th, 2020

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Harsimranjit Singh City of Saint Peters, MO

Very neat and smooth claim process. They have one of cheapest plan and Ultimate coverage gives you extra protection.

5 years ago

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bmacs42 Charlotte, NC

I feel the agent was too pushy. I have not been given a contract to review before "signing" . The charge has been made on my card, but I have nothing to show for it. Survey company!! You failed to send me a valid 6 digit code.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 25th, 2020

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Elisabeth Goossens Dade City, FL

Excellent service. The gentleman was very knowledgeable and is working on solving the problem. Thank you

5 years ago

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jim Las Vegas, NV

your technician got back to me the same day, service was done the following day in a timely matter, very professional

5 years ago

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Will A Washington, DC

Don't let the price fool you. They deny most claims. I will not be renewing any of my policies with Choice. Save yourself the headache and spend a little more for the more known home warranty companies.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Aug. 24th, 2020

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Gwen Scott-Roddey

Choice Home Warranty is a very reliable company. Their service is cheap and they do what they are supposed to do.

5 years ago Edited January 10, 2024

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Cherelle Daw Newport News, VA

Absolutely horr.ible. They defrauded me out of $480 and when it came time to use the "warranty" I got NOTHING. And they do not want to refund. They do not have reputable service professionals working with them. CONSUMER BEWARE!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations. We regret losing you as a customer.

Aug. 13th, 2020

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Eugene Shpolsky Norristown, PA

Waiting for case manager to get back regarding resolution for my case. The response time has been slow and I have been without a working AC system for over 11 days. As a 3 year customer I'm disappointed with the service I have received so far.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 17th, 2020

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joani Clewiston, FL

Choice was not what I expected. They fought not to fix the problem. It took phone calls and emails to resolve the problems. I was most disappointed in their response. Yes, the problem is fixed now but why would we need to spend half of the day in a battle?

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 13th, 2020

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Allie Dayton, OH

I'm always really grateful I have Choice when I have a problem! They have taken care of everything to my satisfaction.

5 years ago

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Angela Lebanon, TN

I’ve had nothing but trouble with Choice. The customer service is hideous. Absolutely horrible. Now, they’re denying my heat pump claim - even with a home inspection that clearly states the heat pump system was in working order. They claim it’s a pre-existing condition. However, that is a lie. They are horrible & awful.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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Alta Christopher Frisco, TX

The technician from EMS is very knowledgeable and professional and a great representative of Choice.

5 years ago Edited November 15, 2021

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Victor Germain ,

I have yet to get my air conditioning fixed and I'm pretty sure I'm never going to hear an answer regarding this. After the technician wrote up a report to CHW, I was told I'll get a email or phone call; I haven't heard anything yet and its going on a month that I've waited for a response. I will never recommend CHW to anyone.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 12th, 2020

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Renee W Bagneris New Orleans, LA

was easy and convenientto file my claim, got fast service, technician who responded was excellent and friendly.

5 years ago

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Michael Cannon Wadesboro, NC

Had to wait three days with no airconditioning because first technician didn't show up or return my calls. Second tech showed up and took care of the problem right away

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by the 1st technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback the positive as well as the negative to the Director of Vendor Relations.

Aug. 11th, 2020

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Chris Bee Delaware, OH

They denied a claim on my air conditioner said it wasn't normal wear and tear? Well how else do compressors fail after 16 years? If it's not normal wear and tear? choice home warranty was responsible for an elderly woman spending the last 2 days in some of the hottest temperatures we've had all year. It was miserable and they don't care!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2020

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Ken Spalding Houston, TX

The plumbing work done was performed well. Repair of the Kenmore refrigerator was also very well done by Sears Service representative, Altis.

5 years ago Edited January 10, 2024

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Vanessa Silas Manor, TX

Great tech, professional, efficient. worked fast in triple digit temperature to repair HVAC. Came on a Sunday!

5 years ago

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Doris Grays Greensboro, NC

You advertise that service is available 24 hours, I put a claim in on Saturday morning and no one is available in my arae. So I have been offered to take a reimbursement.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that a technician has already been to the home to diagnose the unit .

Aug. 11th, 2020

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secondstar100

Notval) my experiences with CHW have ended in smiles but the last 2 clai have gone like clockwork and was everything they promised ms

5 years ago Edited January 10, 2024

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Bernadette Young Houston, TX

The technician for the air-conditioner was excellent! He called before coming and was on time. The air-conditioner was working like new. Thanks

5 years ago

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Cory Atlanta, GA

They denied my claim of fixing my AC unit. The compressor is no longer working and they tried to say that my compressor was built to last 15 years, so they will not fix it. That does not make sense. Until they agree to fix my AC unit, I would not recommend them to anybody. They are not going by their word so far...

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Aug. 11th, 2020

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Joseph Dorsey Sr. District Heights, MD

Easy sign up process, I realize it’s all about sales when signing up, but very pleasant sales team makes the process that much easier. Thank you!

5 years ago

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Jack Pugh North Las Vegas, NV

Someone is there to answer my call. I don't like the fact that choice does not to rack service status and keep the policy holder informed.

5 years ago

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Jane Slanina North Olmsted, OH

T and no one knows what they're doing and you always get a different answer. No real training no communication by the company.-48 hours, not so, terrible, not not true to what they say. I was told if something should break and I needed it repaired it would be at least started by 24-48 hours, try a week!!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 10th, 2020

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Pauline Tucker Capitol Heights, MD

This is my first time using my warranty. I was impressed with turn around time that I was given a day for a technician to come to my home.

5 years ago

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Carlos Arango Hollywood, FL

Nasty customer service agents. I haven't been able to communicate with the office to cancel my contract which I purchased one hour ago. I want to cancel my contract because the agent lied with the numbers and when I got the email, it was different than I was told by the agent.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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rljohnson1585 Peoria, AZ

Hard to communicate with chw. We have lived in this house for one month. Not knowing about the condition of the springs on the garage door. Chw refused to cover the repair and I had to pay the technician $85.00 for doing nothing! Ridiculous!! Waited hours to get a response on the request from customer service! Terrible!! Finally got an email!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 10th, 2020

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David F Gilbert Sr Santa Fe, NM

Took three visits and $90 to finally get something done to hopefully repair our dishwasher. It took over a month to get our pool pump replaced. I am now looking for a new home warranty provider.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

Choice Home Warranty Reviews