Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

3 years ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

3 years ago

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

3 years ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

3 years ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

3 years ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

3 years ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

3 years ago

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Verified Customer

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Geri Lockridge Fayetteville, NC

My hot water heater had to be replaced. The job was done in a timely manner. Thank you for being there for me

3 years ago

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Ali Arnerich Sloughhouse, CA

The follow through and assigning a service tech was excellent! The communication and updates are superb as well!

3 years ago

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robert norris Fort Lauderdale, FL

They always ready to help and send the technician as soon as Posible. Never had a bad experience with them.

3 years ago

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Verified Customer

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Mattie Houston, TX

I have been disappointed and dissatisfied about CHW for over two years. They will not replace my washing machine. They keep sending service technicians to come out and I pay $75-$85.00 every time and it is still not working right.

3 years ago

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Verified Customer

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Kevin Bridgewater, MA

Waiting since 3/16/23 for my washer to be fixed. Still don’t know when it will be fixed. Today is 4/13/23 Costing me a small fortune to wash my clothes.

3 years ago

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Mark Folloder

0 The company they sent showed up on time was pleasant and has addressed the problem and got my AC running.

3 years ago

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James Green Mesa, AZ

Troy was very engaging and helpful. He presented the facts succinctly and explained the coverages well.

3 years ago

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Verified Customer

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Ruth Salinas, CA

I am still waiting for reimbursement for the heater installed in February. I paid for it & would like to pay back my credit card. I have emailed you & sent you copies of the bill.I would love to give you 5 stars but can't until In am repaid. Ruth Karnow

3 years ago

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Verified Customer

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T Samuels Upper Marlboro, MD

We appreciate that the contractors sent to address our plumbing and appliance issues were competent, professional and on time.

3 years ago

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Verified Customer

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Jacqueline Cheatham Chicago, IL

I needed my dryer repaired. I tried to edit my my account to to add my mobile number. That didn’t work. I called about this dryer several times. I’m tired of your representatives reading from a book and not listening to me. I called sears myself and ended up paying $189 to get my dryer fixed. Your company is the worst!

3 years ago

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Verified Customer

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Roberta Bracamonte

The response from Choice has always been timely and the repair companies have always been very professional.

3 years ago

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Cinda Staley San Francisco, CA

The repair was arranged in a timely manner. They communicated with me frequently about the status of the repair

3 years ago

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Verified Customer

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Nicole New Brunswick, NJ

Complete waste of money and effort to have them do absolutely nothing to help you when a technician either decides to do half a job and then abandon it, or when they just decide to come for the $80 (or however much you pay them to show up) and then don't do the job even after CHW approves of it.

3 years ago

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Verified Customer

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John Zhang Escondido, CA

Quick response and good service. Thank you for your high quality service. The plan is good value too.

3 years ago

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Verified Customer

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Ralph Chandler, AZ

repairs done quickly. however, I am not up for renewal until september, but continue to get one or two emails a day with the ''''''best deal''''' of the day. stop them

3 years ago

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Verified Customer

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Maxcell Miller Goodlettsville, TN

So far everything has been great!!! Had 2 claims within a month, they handled both claims quickly and professionally

3 years ago

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Verified Customer

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Joanette Suffolk, VA

I have been without my washing machine since February 24, 2023. I've had the technician out twice as well as an Electrician . I was told that a refurbished part was being ordered on March 24. I have not received the part and I'm inconvenienced without a washing machine.

3 years ago

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Jimmy H Victoria, TX

Opened a claim on a Monday. They didn’t find a tech until Thursday. Tech showed up on Saturday. I paid for a 24 hour dispatch. That obviously didn’t happen. Not sure what I am paying for.

3 years ago

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MamaLisa Tucson, AZ

The technician was very knowledgeable and friendly and went above and beyond when repairing my refrigerator.

3 years ago

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Marybeth Hines Horseshoe Bay, TX

The rep did a good job- however- he kept trying to upsell us over and over and we kept saying NO. My husband almost cancelled the entire contract over it.

3 years ago

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Gurbaksh sandhu Turlock, CA

I donot say anything right now I just call for start my service I didnot have any service yet but the person talk to me sound very good.

3 years ago

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Verified Customer

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Neal Littleton, CO

Service has consistently been performed in a timely manner by well qualified individuals at a very fair price

3 years ago

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LONNIE FLETCHER Texarkana, TX

YOU SUCK AT CUSTOMER SERVICE. MISS INFORM CUSTOMER OF WHAT YOU PAY AND HOW MUCH. VERY BAD COUSTOMER SERVICE. I WILL NEVER RECOMEND CHOICE TO ANYONE. MATTER OF FACT I WILL TELL EVERYONE TO NOT DO BUSINESS WITH CHOICE HOME WARRENT.

3 years ago

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Lorene Bergmann Ballwin, MO

Everyone I spoke to was very helpful and courteous. Made my decision to choose your company very pleasant.

3 years ago

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abul elahi Memphis, TN

Mr. Brayan C has professionally explained me about the choice home warranty coverage, and I made my decision. to go for it.

3 years ago

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Jamin Wharton San Antonio, TX

I disliked the way they slither through their responsibility to cover items. They make big promises on the sales side and deliver lies if a claim is filed. Shady business. Truly sad.

3 years ago

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Lisa Romero Queen Creek, AZ

I rate it a 5. He was knowledgeable and very polite to work with. Great plans to choose from and great prices.

3 years ago

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Tan Nguyen Manchester, CT

Chw did not approve the replacement of the baseboard heater element in my house after the service man diagnosed and asked chw to approve the replacement but you company was denied so I have to pay for the replacement because in South Windsor,Ct the weather is still cold we need to heat the home and we have no choices

3 years ago

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Verified Customer

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Marija Waukegan, IL

I have been well supported across a variety of home needs. The site is easy to use and to understand.

3 years ago

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willie barnes Baltimore, MD

I like the customer service and an option to speak with a person instead of the other methods that given to me

3 years ago

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Verified Customer

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john otero Chicago, IL

Customer service was terrific, they accepted my claim quickly and contact a technician to repair my problem.

3 years ago

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Ben Walker Cincinnati, OH

You , as a company do not listen very well , Nor do you communicate effectively . You misinterpreted my words and and made no attempt to hear me . I am waiting for a answer from you on my claim . this was claim # 191677974

3 years ago

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Verified Customer

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Kate Breen Atlanta, GA

I was told by having the multi year warranty if I moved I could transfer it to my new address, when I tried to do this they were very rude telling me no they can't do it for some made up reason on there part. That was one of the primary reasons I purchased from Choice. Extremely, extremely disappointed!!!

3 years ago

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melissa Carow De Pere, WI

Worst home warranty company out there. Do not provide replacement of appliances only a Lowe’s gift card that takes 30 days to arrive and is less than half the cost of actual replacement they also won’t cover installation.

3 years ago Edited March 27, 2023

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Lane Stoneham Louisville, KY

Was pleased and impressed with the Customer Service Rep polite and confident handling of my questions re the plan.

3 years ago

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Verified Customer

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Gerald Phoenix, AZ

It's fairly easy to file a claim, although I'd prefer actually talking to a person instead of doing the phone thing - I'm old school!

3 years ago

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Rocky Long Tallassee, AL

Immediate feedback and service technician assigned. Airtastic was phenomenal and resolve issue within a day.

3 years ago

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Verified Customer

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GEORGE Austin, TX

The water softener was an after construction add on so the plumbing was routed outside to the main water line. Small print “not covered “! Fortunately I added this detail before a plumber responded saving me the $40 fee.

3 years ago

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Verified Customer

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Susan Henderson, NV

They did a great diagnosis and repair. The problem is my floor is damaged from the breakage of the dishwasher.

3 years ago

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Verified Customer

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Rose Rothbauer Youngstown, OH

Very easy to open a claim & very fast response by repair contractors. Was able to repair issues in a timely manner.

3 years ago

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Verified Customer

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Katherine Ayden, NC

Not terribly impressive company. They leave seem to put barriers in place so the customer doesn’t get what they should. You have to REALLY PUSH to get the coverage you’ve paid for & are entitled to!!

3 years ago

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Verified Customer

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Margaret Alexandria, VA

They don’t come at the time period scheduled.(8 am -noon. You wait home all day and then the repairman comes at 6:45 pm. And then they ordered the wrong part -twice. And then the repairman said we w ere not home. We were, all day.

3 years ago

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Gregory Washington, DC

the tech that handled my claim was very competent performing the job and very easy to communicate with.

3 years ago

Choice Home Warranty Reviews