Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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abel Waldorf, MD

fast and reliable. good service for the money

4 years ago

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Ana Menchaca Memphis, TN

Awful company! Poor customer service! Fraudulent company! Never will recommend to anyone! Not in the customer's best interest! Nightmare!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 15th, 2022

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Verified Customer

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Jan farmer Tucson, AZ

Effective and fast good value for money

4 years ago

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Janet Gregory Fleming Island, FL

The technician was very professional and helpful.

4 years ago

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K wood Rock Hill, SC

They send out professional to do the work

4 years ago

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Cheryl Doberstein Naples, FL

was told there was nothing they could do with our air and we needed new and I got someone else to fix it

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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ROBERT BOTTARI Largo, FL

They replaced my water heater very quickly and was reasonably priced.

4 years ago

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John Barber Inver Grove Heights, MN

Good customer service and quick response.

4 years ago

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Zillur Rahman Arlington, TX

Very bad when it comes to pool warranty. I was declined service even after I paid for someone to come and diagnose the issue

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Oscar Watson Atlanta, GA

I've had an excellent experience. Very professional

4 years ago

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Phyllis Martinec Fort Worth, TX

It takes forever to get through on the phone. Tech didn't call for appt. Things have changed at Choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Verified Customer

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Richard Wagner Saint Charles, MO

They are professional, quick, and get the job done.

4 years ago

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Mary Diaz Henderson, NV

THEY TOOK CARE OF THE PROBLEM IMMEDIATELY

4 years ago

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Verified Customer

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Anthony Scelsi Dripping Springs, TX

They really helped when my garage door malfunctioned

4 years ago

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Victor trapani Jacksonville, FL

They do nothing but band aid fixes I had four claims for the same reason in four months same problem the unit needs to be replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Verified Customer

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Denby Stutz Williamsburg, VA

I have had 2 claims and both were resolved immediately.

4 years ago

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VED GUPTA San Antonio, TX

Prompt and reliable service, to our satisfaction

4 years ago

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Verified Customer

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J.R.Adams Franklin Square, NY

Good work and good people. Would recommend improving follow-up.

4 years ago

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Verified Customer

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Gwannettia Hall Tuscaloosa, AL

Great experience customer service was wonderful

4 years ago

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Verified Customer

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CHARLES WELLER Riverview, FL

Fast response. Knowledgable servicemen.

4 years ago

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Bill Lee Katy, TX

Fast and efficient service using well respected contractors

4 years ago

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Regina Brodsky Kansas City, MO

Needed to call to ensure leak would not be handled 3 days later.

4 years ago

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Verified Customer

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Maxine Smith Boca Raton, FL

There service was on time, the heating system does not provide a good heat

4 years ago

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Verified Customer

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Billy creel Summit, MS

I had a plumbing problem. They got it taken care of.

4 years ago

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Edwin H Fincher Edgemoor, SC

They were very prompt on the response regarding our repairs

4 years ago

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karin webber Scottsdale, AZ

Responds immediately and sets up appointments immediately

4 years ago

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Toni Cueto Port Saint Lucie, FL

They would not pay for repairs on our refrigerator/freezer or our central vacuum cleaner

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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Verified Customer

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Nikhil Desai Jamison, PA

Good service and prompt response. Customer service handled it well

4 years ago

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Verified Customer

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Danny Lowery Cumming, GA

They have top notch techs that repair your trouble.

4 years ago

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Verified Customer

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Janice Orange Park, FL

Always have Pros available; quick response

4 years ago

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Armando alvarez Mundelein, IL

Because always fixed my appliances properly

4 years ago

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Rebecca Ramos Rockford, IL

Good response time so far technicians are helpful in their work explanations

4 years ago

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Verified Customer

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Gary Santon Surprise, AZ

I checked my claim status and it showed "NONE" . The service rech said I had a part on order

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2022

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Verified Customer

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Beverly Fairchild Denton, TX

Fast service with dependable service personnel.

4 years ago

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Gary L Lynch Wentzville, MO

Easy to work with, good service and price

4 years ago

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Margaret Youngstown, OH

They are pretty quick and things are done quickly and efficiently.

4 years ago

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Marisa Y Turner Ewa Beach, HI

They provide quick service, but seem to try to find ways to not cover issues.

4 years ago

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Verified Customer

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Ronald W Stephens Charlotte, NC

Making an effort to find parts for the refrigerator ice makes.

4 years ago

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Leona Long Harriman, TN

Had good results with repairs when needed

4 years ago

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MaryAnn Prue Cornelia, GA

I have only had two request for services and have been pleased with it.

4 years ago

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Verified Customer

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JOHN JOSEPH PETCHEL Barre, VT

great technicians always on time quick repairs

4 years ago

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Joyce Johansen Wichita, KS

CHW has alwasy been quick to respond to claims.

4 years ago

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Verified Customer

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John Heidorn Las Vegas, NV

I was supposed to get a phone call today regarding my appeal on a plumbing issue. I didn't receive the phone call.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have spoken with your Case Manager.

Feb. 24th, 2022

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Verified Customer

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Diana Weslaco, TX

Great customer service excellent service providers.

4 years ago

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Verified Customer

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Pradeep govindu Sanford, FL

On time service and excellent customer care

4 years ago

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Carmen Elena Izquierdo Chicago, IL

The technical support team is very good,

4 years ago

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Verified Customer

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Richard W Maze Killeen, TX

Their price, response time, and quick results are great.

4 years ago

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Sirena Z. Olive Branch, MS

I've been paying all this time & I pay a service fee and my Water Heater wasn't covered. I feel it was a waste of money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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NHess Eads, TN

CHW needs better service providers.. those that are prompt and knowledgeable

4 years ago

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Verified Customer

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Np Helena, AL

Furnace out had to wait 1 day for service only that 2 vendor. 20 degrees that night

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

Choice Home Warranty Reviews