Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Karen

Fast and easy customer service. Good communication

6 years ago

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alfred

ease of iniatial contact with representative

6 years ago

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Nicole

Quick service with knowledgeable repairman

6 years ago

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Jeff

Excellent service call, delivery, and fast

6 years ago

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J. Nobile New Port Richey, FL

Appointments are made for service and no one comes. I take time off from work and lose pay . I would not recommend you to anyone!

6 years ago Edited January 10, 2024

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Andreas Imkemeier

HCW is a scam. If we can't fix it we replace it. A scam!!!! They left me high and dry with my fridge. They never fixed it. Had to pay $430 myself.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Jul. 16th, 2020

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Allison M

Good service, on time, reasonably priced

6 years ago

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Herbert

We chose them to fix the air conditioning and they did not follow through. We will never have them again. I do not recommend.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 13th, 2020

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Brian

Proper responses and quick responses on email when we needed pipelines fixed.

6 years ago

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John Kallab Las Vegas, NV

Fast , reliable and knowledgeable service

6 years ago

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Doug Henard Bristol, TN

They have helped pay to get my problems fixed!

6 years ago

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VB Pensacola, FL

SO easy to contact and always very helpful!

6 years ago

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Anonymous Cincinnati, OH

Took care of my problem, everything now working perfectly.

6 years ago

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William Rogers Casa Grande, AZ

Quick, friendly, informative & fixed the problem

6 years ago

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Lola Reightle Brooklyn, MD

Flexible if repair person is not efficient

6 years ago

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Cynthia Bloxham Sun City, AZ

Economical while also providing good service

6 years ago

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Eva Flynn Dallas, TX

The job I request always had a good outcome

6 years ago

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Sandra C Las Vegas, NV

My heater had gone out and was repaired in record time.

6 years ago

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lynn purvis Eastlake, OH

quick response to my claim, reasonable prices

6 years ago

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Anonymous Tucson, AZ

The people they send are sometimes not qualified and create more problems and that is more money.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Travis Lithonia, GA

They don’t cover everything and I don’t know if my plumbing is covered, I have to call in.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

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Chad Bellville, TX

I’ve already had 2 bad experience. I called and I am still working on trying to get a hold of somebody to call me back.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Nadia Fort Myers, FL

The service is not good and I do not have enough money so I am thinking about cancelling.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. . In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 26th, 2020

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Anonymous Fort Worth, TX

False advertising, they said anytime something breaks down they will fix it or replace it bur they did not fix it. They want me to pay for a part.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 26th, 2020

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Nancy Rodriguez De Bary, FL

always available with good suppliers/workmen

6 years ago

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Jill Auerbach Brooklyn, NY

They were very professional and showed up on time

6 years ago

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Carol Bennett Rolesville, NC

Very quick response and uses good contractors

6 years ago

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jacqueline mcmanus Ladson, SC

service was excellent, job completed with no problems.

6 years ago

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Luc tremblay Knoxville, TN

Fast response and uses professional people

6 years ago

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Steven Benner Ballwin, MO

Customer service is Efficient and professional

6 years ago

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J Mayberry North Richland Hills, TX

Very responsive and reacts quickly to my service requests.

6 years ago

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Lisa Taylor Houston, TX

No Hassell, great customer service with reliable contractor

6 years ago

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Mona Williams Odessa, TX

Very quick response after I requested a claim

6 years ago

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Robert W. Hatcher Toano, VA

They deliver the service with no hassle.

6 years ago

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Kalpu Patel Columbia, SC

Excellent Service and timely manners all calls.

6 years ago

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Christine Jacksonville, FL

You take care of home repairs covered under my plan.

6 years ago

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Bill Leonard Bristol, TN

professional,intergity,follow up excellent

6 years ago

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Deborah Moscow Mills, MO

Very quick to respond and fix the problem!

6 years ago

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Candice Houma, LA

I’ve had two claims that had to have multiple visits to fix and still having same problems

6 years ago

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Anonymous Memphis, TN

I changed from American Home Shield. Seems like they are quick to respond.

6 years ago

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Luis Mc Kinney, TX

Great response to my claim in a timely manner.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 3rd, 2020

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Randall

Quick response and first rate repair technicians!

6 years ago

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Patti Daniels

They are prompt and I get results quickly

6 years ago

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Michael P. Fisher

Choice Home Warranty saved us a ton of money on AC needs.

6 years ago

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Roseann Balderston

Very dependable. Plumber they sent fixed my problem

6 years ago

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Mike Baugh

Prompt and reliable attention. No questions asked.

6 years ago

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Charles Delaney

Easy to work with and stand behind the warranty

6 years ago

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Dawn

They use reliable companies to do repairs

6 years ago

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Brian Newsom

Biggest scam there is, should be ran out of Texas. Didn't cover nothing , when you need to contact someone they couldn't be reach.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

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Verified Customer

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K Jenkins

Attentive to my issue. Techs were on time

6 years ago

Choice Home Warranty Reviews