Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Karen Rolnick Orlando, FL

Needed to order piece to fix stove haven't heard back for any updates

3 years ago

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Ted Vernatter Roseville, MI

I've been waiting from the first 0f November to get my refrigerator fixed

3 years ago

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Todd Reebves Bolingbrook, IL

I can't stand your company calling me to renew my warranty every other day of the week. It's crazy and it harassing

3 years ago

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michael moison Woonsocket, RI

Took 6 days to get my furnance going technicain was very good and polite no cominication between him and compa y

3 years ago

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S weston Waynesville, NC

Poor service, poor customer service, lied never sent reimbursement as promised following complaint and several emails

3 years ago

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David R Damore Daytona Beach, FL

They did not replace our dishwasher after three technicians were sent and each found it could not be repaired or pay

3 years ago

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Bal Columbus, OH

Some repairs, they can't fix and they give the half price to replace it.

3 years ago

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Del Fayetteville, GA

The service is good and I would recommend this company

3 years ago

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David WICKENHAUSER Branson, MO

Huge waste of money. Getting them to honor a claim is takes more time and emotional energy than it's worth.

3 years ago

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Debra Cahela Boaz, AL

Service man showed up and had to leave, got back 2 weeks later...

3 years ago

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Phil Henning Smithton, IL

Klein Brand Source did a great job on the service

3 years ago

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Teresa Parker Daytona Beach, FL

They did what was expected and the outcome was perfect.

3 years ago

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CHARLES DANIEL San Angelo, TX

i HAVE FILED A CLAIM FOR MY CELING FANS OVER TWO MONTHS AGO AND NO ONE EVER CAME TO REPAIR MY FANS MY FANS

3 years ago

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Gail Gray Parlier, CA

Never have technicians. Always have to do outside authorization. A real hassle and reimbursement is very slow.

3 years ago

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Gail Karp Davenport, IA

The microwave repair vendor has delayed, canceled and reschedule multiple times

3 years ago

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Douglas Bryant Cataula, GA

Good customer service . Slow when I had an emergency

3 years ago

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Jude Denver, NC

Takes too long to get service provider assigned and, more often than not, issue isn't covered for some reason.

3 years ago

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Kenneth Gaunt Sun City, CA

The worst company I have ever done business with! They ignored my email concerns and would not refund my full amount!

3 years ago

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Steve fiddler Plano, TX

According to the contract for a water heater the water heater and parts are covered but that was not the case for me

3 years ago

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H M Ashraf Springfield, VA

Long wait for 1st appointment. Too long to wait for parts arrival.

3 years ago

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Linda Manley Eads, TN

Overall they've been decent to work with

3 years ago

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VAA Webster, TX

Responsiveness to my needs when requested

3 years ago

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Terry Mueller Port Charlotte, FL

CHW responds quickly and companies get in touch quickly

3 years ago

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Christelle Bublitz Lithonia, GA

Non reliable contractors, claim never handle appropriately, very bad customer service, inconsistency

3 years ago

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Joanne Palaoro

I was not reimbursed according to coverage paid for. Policy said I can be paid up to 550. Repair was 550 yet I only received 200. Why? Because they could. They r not to be trusted!

3 years ago Edited November 17, 2022

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Mary piecewicz Worcester, MA

Horrible experience getting my dishwasher repaired still not fixed Sears has proven to be a terrible disappointment

3 years ago

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Eric Jones Phoenix, AZ

Unfair practices and robotic-like human support who refuse to understand human interaction.

3 years ago

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Shively Lake Havasu City, AZ

Did well, fast, friendly in our time of need.

3 years ago

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Brenda Mathis Murfreesboro, TN

Claims are accepted and handled quickly.

3 years ago

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David Murray Danville, VA

They act quickly when there is a problem

3 years ago

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Raymundo Rivera Lizella, GA

Claim denied and claim specialist stated that i do not know what a coma means while I read covered item.

3 years ago

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Paul J Tomardy Springfield, VA

They only pay a percentage of what your item is worth--most of it is still your responsibility

3 years ago

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Plugger

Good Service. The response time is about right.

3 years ago Edited April 24, 2025

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Tammie De La Ossa Tucson, AZ

They always are very polite and helpful.

3 years ago

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Ronald Tacneau Baton Rouge, LA

They generally fix the problem when they are called out.

3 years ago

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Sue C Naples, FL

The tech sent was professional and efficient.

3 years ago

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Daniel Cruz Mission, TX

For their prompt response and attention to detail

3 years ago

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Tesfa Chicago, IL

They respond promptly and they send competent people.

3 years ago

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Adam Agoura Hills, CA

It is very difficult to be assigned a technician that actually follows through with their job

3 years ago

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Lenora Yates Miami, FL

The electrician did not fix the problem so i really paid $75 for nothing.

3 years ago

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Mrs. Jackson Stone Mountain, GA

I'm still waiting for my free standing freezer to be repaired since 9-8-22.

3 years ago

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Krystol Madison Beaumont, TX

Replacements are cheapest value. Difficult to schedule contractors

3 years ago

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Jeff Sakal

Hired a very unprofessional contractor to look at an appliance. Only a couple minutes assessing the appliance. After apealling the decision that we purposely damaged the appliance, it took over 2 weeks for a case manager to finally call back after I left 6 messages.

3 years ago Edited January 10, 2024

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david p grant Hebron, MD

i do not think i should take over 30 days to get no parts with any by notice to let me know what is going on!

3 years ago

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Machelle Wright Findlay, OH

Our air conditioner broke on June 13th and it took until late September fo get it fixed.

3 years ago

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Garcia Houston, TX

Still waiting on parts again cause first guy did bad job. They had to order more parts.

3 years ago

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DeMario Joyner Moncks Corner, SC

Because I had call multiple times before the issue was resolved

3 years ago

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Maurice Lathan Chicago, IL

Very dependable home warranty service company

3 years ago

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Karl Nesslinger Concord, NC

Quick response, excellent repair technicians fair pricing.

3 years ago

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marlon blanc Beltsville, MD

They did a great job and were very professional

3 years ago

Choice Home Warranty Reviews