Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Karvin Brooks Schertz, TX

My experience with Choice Home Warranty was been great, they have provided me with excellent service with my claims.

3 years ago Edited August 24, 2022

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Bernet Spence Rockledge, FL

Communication: you communicated with me every step of the way on the status of the process, no need to call you

3 years ago

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PM Fairfax, VA

overall, it has been a fair experience. I would want to see their approvals for repairs/replacement to be higher and reduce the back and forth with case managers.

3 years ago

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Steve Nelson Mocksville, NC

Very prompt and easy to place a service call. Service came the very next morning and made repairs/replacement

3 years ago

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Phyllis Brown Cincinnati, OH

We had a great experience with the technician. He was very knowledgeable and explained what was going on to cause us to not get the maximum air flow.

3 years ago

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Ruth James Fort Worth, TX

Choice always schedules a technician promptly and the people they send are courteous and knowledgeable.

3 years ago Edited August 15, 2022

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William Fort Myers, FL

CHW is the best out there They are up front and respond right away I would highly recommend them William M

3 years ago Edited August 15, 2022

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Ira B Henley Jackson, MS

That u can talk to a person They will make ur appointment and u will get an email to let u know what is going on

3 years ago

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Jerry Charlotte, NC

My wife was very happy with the appliance repair company and the individual who came to fix our items

3 years ago

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Jeffrey smith Sioux Falls, SD

Tech said they could make minimal repair and they or someone else would be back soon because we really needed more extensive work but that would not be covered.

3 years ago

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Yesika Parra Denver, CO

The best part is how quick they take care of the claims for my home. I am happy with the service....is AMAZING.

3 years ago

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Carmine Citro

Information to make a choice was available. Sales Rep was transparent to all my questions and very helpful.

3 years ago

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Tony Brunswick, GA

Great service by the sales team. He explained everything and was very helpful in setting up my policy.

3 years ago

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Thomas Robertson Baltimore, MD

I like that Choice Home warranty is affordable and the issues are taken care of when they happen for a reasonable copay.

3 years ago

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Joás zozaya Dalhart, TX

I love this company. I've been with them for almost a year and I already extended my contract for three more years.

3 years ago

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Robert C Almond Fort Smith, AR

In the past Choice Warranty has been on the spot to do what ever task they have been ask to do. Thanks Choice Warranty.

3 years ago

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Debra Foster Sevierville, TN

I just signed up for this warranty. Johnes G was very helpful and clarified the questions I had. He was very knowledgeable. Thank you, Johnes!!

3 years ago

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Kathy Orlando, FL

Very pleased with the work of technician that choice sent to fix my fan.reliable on time knowledgeable and pleasant

3 years ago

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Ernesto Pinto Victorville, CA

Warranty doesn’t cover wear and tear which is the main reason anything ever breaks down. Claim was denied and all my system needed was additional Freon but because the Freon is too expensive due to market, they denied. It’s not worth it.

3 years ago

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Ken Devore Jonesborough, TN

Choice will do everything they can to get out of paying claims and they never give enough to fully pay for any appliance. I regret using this company. There are companies that provide a much better warranty. Don’t buy based on price. I made that mistake.

3 years ago

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Barbara Marinoff Scottsdale, AZ

I have reviewed other home warranty companies. I liked Hasson W's approach and I decided to chose Choice Home Warranty.

3 years ago

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Cheri Glennie Valley Center, CA

Just signed up. Hoping they will be great. My salesman was very nice but EXTREMLY PUSHY. Wanting to put me into a 6 year contract!!!!

3 years ago

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May Fernandez Antioch, CA

Very slow in authorizing simple repairs especially for fire hazard. It is not my fault if ketch air tech did not provide receipt of the repair that I paid out of pocket for wrong diagnosis that you people denied for a simple repair! Just negative experience from you and to think I paid already 3 yrs with you.

3 years ago

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Theophil Suter Beverly, MA

As so far we have made good experience with Choice Home Warranty. We uesed it a year ago for our fridge and the result was very good,

3 years ago

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Herb Mordkoff Miami, FL

Great tech resolved problem. The only thing that could be improved is response time. ,8 days to wait for a tech is to long.

3 years ago Edited July 5, 2023

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Amit Kumar Ridgewood, NJ

The person was very professional and expert in his area. He was quickly able to diagnose the issue and put a fix to it

3 years ago

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Karen W. Naples, FL

Tracie was professional, informative, pleasant, concise and welcoming. An Asset to your company. Thank you

3 years ago

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Ray Wieckowicz Pahrump, NV

Choice Home Warranty has always been right on spot when contacting vendors to perform maintenance on my home

3 years ago

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M E Sacramento, CA

The representative was very kind and understanding. I am very happy Choice Warranty’s customer service.

3 years ago

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Gordon V Karels Rapid City, SD

It took 3 months to complete the claim for a clothes dryer. While the settlement was fair, the length of time that it took was unrealistic. Poor customer service.

3 years ago

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Tessa Oliver Lithonia, GA

I had an item in my home that needed to be repaired. It took CHW less than one day to give me an appointment.

3 years ago

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Val Las Vegas, NV

Impressed with the ease, speed, and communication from reporting to resolution of my home’s issue!

3 years ago

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Gracie Ford Fort Worth, TX

New customer just upon enrollment I feel confident with the conversation of the customer service rep.

3 years ago

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Dennis Gray Las Vegas, NV

Took them 7 days to send a repairman to fix my refrigerator freezer which means I had to buy another refrigerator freezer to transfer all my food into otherwise I would have lost about a $1000 worth of food.

3 years ago

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Cindyr Decatur, IN

I like this company. I’ve used them periodically over the last 10 years. My only concern has been the length of time it takes to get work done.

3 years ago

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Saundra Shepherd Knightdale, NC

It’s worry free. Since I become a widow the repairs to the house is now my responsibility. Now I depend on Choice Home Warranty.

3 years ago

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Kristi Warner Algonquin, IL

Worst company I have ever dealt with. I would never recommend this company to anyone looking for a Home Warranty company. Terrible customer service, they are not helpful at all! I was told that a manager would call me back yesterday, I have never received a call back. I was mislead about the service coverage offered by Choice warranty.

3 years ago

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Larry Henderson Bradyville, TN

The contract stated if your company could not repair my appliance, they would replace it. WELL, they did not. They offered me a settlement to purchase another one, but the amount was only one-half of what a CHEAP washer would cost

3 years ago

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Henry Juarez San Antonio, TX

The worst! No discussion with any case mgr.. I was shocked when your email said you were only paying $500 for the pump repairs. I tried several times to reach a case mgr. never got a call. I’m never again paying for this useless warranty. I’m telling everyone I know not to get it

3 years ago

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Marc Sorel East Providence, RI

Gave me a terrible offer for replacement of washer. Did not even cover half. Rather have fixed old one. Will probably cancel service. Not worth the investment for crappy Reimbursements.

3 years ago

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Sabah Kurukchi Spring, TX

He came to check the air-conditioner and found it noisy due to excessive vibration and said it require replacing.

3 years ago

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Angela Nicholson Palisades Park, NJ

I am very pleased with CHW. When I file a claim it is quickly assigned to a contractor and resolved.

3 years ago Edited January 10, 2024

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Murshed Bin Asad Syed North Brunswick, NJ

This is the worst company I have ever had a contract with. Whenever I submit a claim, they just send a review declining the claim stating that they don't cover this. I had with another and I am feeling that the earlier was far better than this stupid company. Do not buy any coverage. It is all gone.

3 years ago

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Jon Canigiani Leesburg, VA

Easy online claim process. Tech was great! Service was completed within 30 minutes and AC is running great.

3 years ago

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Dianne McCoy Salt Lake City, UT

This company is all about getting out of paying anything for a claim. They don’t remove and replace the broken items. They offer you the least amount of money for your item, not enough to buy a replacement. In order to get anything done you have to call multiple times and fight with your case managers. I will not be renewing my contract.

3 years ago

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Tiffany Oliva New York, NY

Terrible experience! Fridge broke, took way too long to get a service appt, then when it was deemed replaceable, we got less than half the amount to replace the exact fridge on a Lowes gift card only! This is after we were told by 2 different reps that the company replaces in full. Needless to say, we cancelled our renewal.

3 years ago

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Dan Hoffman Medford, OR

Brian was on time!!! He was efficient and got to the problem right away! Very friendly and professional

3 years ago

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Mark Daniels Las Vegas, NV

The tech was thorough and knowledgable. He identified and resolved the problem with in a short period of time.

3 years ago

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Nubia Palm Bay, FL

They were very helpful, specially Mr Aquian S he make our process very easy and informative. Thank You Mr S!

3 years ago

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Aiko May Chico, CA

Called 4x regarding an existing claim and got disconnected. Water heater tech recommended replacing entire water heater but warranty denied and would only cover a part that took three days to receive then still didn’t work so now waiting a 4th day with no hot water to get another part hopefully tomorrow to see if that will fix the problem

3 years ago

Choice Home Warranty Reviews