Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Deanna Wrister Cordova, TN

Choice Home Warranty Terrible Company don’t cover anything. You pay your money to the this company and you don’t get the proper service. Customer Service is terrible. The company Beacon Hill Electric very good company and does very good work. I would hire them again without reaching out to Choice.

7 years ago

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Lynette Martin, TN

I actually got a quote online. When I called, the man was very courteous and helped me enroll very quickly.

7 years ago

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Alberto Calderon Pipe Creek, TX

I reached out info on choice home warranty, and I was hung up when U request information on certain areas as such pumping of septic. I hope that I do get treated as such as customer. My reason for leaving AHS.

7 years ago

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Jane Barrett Medford, NJ

This was our first request, urgent, no water, and now almost 24 hours later there has been no technician identified. I was unhappy with the previous warranty company and Choice looked good but my first experience is bad UGH!!! So this review is based just on this first experience, hopefully things will improve.

7 years ago

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Ann Gardner, KS

It is the worst co. I have EVER dealt with. They dont cover 3/4 of what they say hey do or find a reason NOT to cover it. Rude customer service. I put up with this several years because they always said let us make it better. Well they never did .

7 years ago

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Seyed khan Allenwood, NJ

They got my email address and for months I'm getting multiple daily spam emails. Impossible to unsubscribe. Contacted BBB and local authority, but no results. Also wrote multiple times to info@choicehomewarranty.com but the matter got worst; now I'm getting spam from other companies. It appears they sold my information to other companies.

7 years ago Edited September 14, 2021

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Carol L. Myers Califon, NJ

The sales rep that I spoke with was extremely pushy - I wanted to sign up for just one year and he kept trying to convince me to sign up for a longer period of time. I was very close to canceling the warranty and hanging up.

7 years ago

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Mary Tassinari Sebastian, FL

Called for service, in one hour had appointment for repair. A company that stands behind their service.

7 years ago

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PEGGY ROBERSON Washington, DC

I only spoke to a Rep explaining the Company. I did receive an additional discount on my monthly bill. I am looking forward to seeing what the Company can do for us. Sorry I have to wait 1 month before I can use the service. Peggy Roberson

7 years ago

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Antonio Amaral Saint Augustine, FL

Great costumer service Very professional I’m glad to have a Home warranty with you company Love it

7 years ago

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John Nguyen Richardson, TX

Choice Home Warranty is the worst company to have warranty from. Just read all the reviews on BBB, yelp, and other before you decide. Even the tech they hire have bad views of them. They will do everything they can to not cover anything. Watch what you say and record every conversation with this company.

7 years ago Edited September 14, 2021

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Chris

The phone hold times are horrible. I have been transferred 3 times The last time I was told I was not going to be put back on hold. Here I am 26 minutes later still waiting on hold

7 years ago

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Carol Jacksonville, FL

Paid upfront for a 3 year contract..My 1st major claim,Heating unit Compressor went out was denied...Very Disappointed with Choice..Choice says heating compressor problem is not considered “normal wear and tear”...After hours on phone I am still in house without heat..This is what I have warranty for HVAC ISSUES..

7 years ago

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GBenton Greenbelt, MD

I called Choice Home Warrent this morning and it took them over 1 hr or more to address m issue. Also why is it that I always get assigned Latino Contractors?

7 years ago

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Nicholas DiCrescenzo

No heat from heat pump. Temps in the 30's. Chilly Willies Air & Heat responded claim call next morning after filing claim (1/4/18) but first appointment available was on 1/8/18, four days away. Had to call own HV/AC company who responded within hours.

7 years ago

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Dorothy Dacula, GA

Great first impression with the quick efficient service from Steve C. Looking forward to a great partnership.

7 years ago

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Garry & Shirley Harrington

Responding quickly to my claim,received an appointment a few hours after speaking with customer service

7 years ago

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Willie

They talk a good service over the phone but when you check out their service contract you will see that you are not getting a good deal. Their Customer Service is not good and trying to get an issue resolved can talk you several hours if you have the time to wait.

7 years ago

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Lydia Langston Amite, LA

This is the WORST company ever. Every time I get a service man to come it never is covered under the WARRANTY. I am gonna call the BBB on this company and complain. I have been with y’all for 3 years and have yet to have y’all cover ANYTHING. This company is nothing but a RIP OFF.

7 years ago

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Jaikumar Lewisville, TX

My HVAC is not working so I called Choice Home warranty and they fixed only 1 HVAC Unit and they told us that they will fix ony one HVAC Unit. I referred 4 People so far for Choice Home Warranty. Please dont go for Choice Home Warranty it is fraud.

8 years ago

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Anonymous Lawrenceville, GA

I wanted to join Choice Home Warranty. But after speaking with Ralph, I changed my mind and now I will never join Choice Home warranty. Ralph was the rudest employee I spoke with in Sales. Because of employees like Ralph, I will not join Choice anymore and I will make sure nobody in my friends and family will join this company.

8 years ago

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Kerry(new home owner) Roseburg, OR

The rates and customer service has been very good, yet can not rate higher til I actually see the service when/if I ever need to use them.

8 years ago

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Kelly curry Louisville, KY

I emailed that I was interested and they literally called me 10 times a day I asked them to stop calling me that I would call them back when I was available but they kept calling until I eventually unsubscribed.

8 years ago

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bob zimmerman Las Vegas, NV

there is a wide divide between what the sales person tells you and what they actually In reality, their overall performance is poor. Long waits are their normal response. They WILL NOT replace your appliance. Very disappointing service.

8 years ago

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Mark Atlanta, GA

These guys are terrible, I cancelled AHS for a better price. The two attempts that I made to get service for extremely minor repairs, one a drain issue, the other a dishwasher part they rejected. This has got to be the biggest scam on the planet I am would bet money the positive reviews here are planted.

8 years ago

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T L B Scottsdale, AZ

It took me over 2 weeks to get my claim taken care of and that is with me going outside their vendors / suppliers. You have to wait 30 days from when they approve the cost to receive the payment. Uses vendors/suppliers that do not warranty their work. Their Vendors/suppliers make appointments and then don't show.

8 years ago Edited September 14, 2021

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Nancy

This is the worst company. They refuse to honor their contract. I had a 3 yr. Contract, after the 1st yr I cancelled, they refused to fix my a.c. unit. They were supposed to send me $600 back...never got it, they lie and cheat and are worthless...

8 years ago

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Denise Wolfe Denton, TX

Choice Home warranty is a scam. They will only pay if it is "normal wear & tear". Condenser went out on the AC and they used that as an excuse not to cover even though there is nothing in the exclusions section that specifically states condenser not covered. Total rip off.

8 years ago

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Jacqueline C Jackson

Quick scheduling for repair claim. Repair company responded quickly and the repair completely efficiently

8 years ago

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Troy

Beyond basic repairs, CHS simply will NOT pay!

4 months ago

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Sreeharsha

you don't care about your customers really

4 months ago

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Patrick

Unresolved issues b case manager. Jean was not responsive

5 months ago

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Willie E Gilbert

The contractors are small and overbooked

5 months ago

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Sanjay

LAME EXCUSES PLEASE DO NOT WASTE YOUR MONEY

5 months ago Edited July 3, 2025

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William

Very slow service no piece of mind moving forward!!!!

5 months ago

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Nicholas

Would have saved time and money if I had never heard of them

6 months ago

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Richard

I was without A/C for 60 days due to the incompetence of the CHW management

6 months ago Edited August 8, 2025

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

6 months ago

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

7 months ago

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

7 months ago Edited May 1, 2025

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

7 months ago Edited April 30, 2025

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

1 year ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

1 year ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

2 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

2 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

2 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

2 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

2 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

2 years ago

Choice Home Warranty Reviews