Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

star star star star star

Lowell Miami, FL

great trouble shooting by electrecian prompt service he found exact problem and repaired very excellent .

2 years ago

star star_border star_border star_border star_border

Chris Campbell Canyon, TX

It took 4 technicians to get my sink fixed because the first 3 cancelled the job after picking it up. Choice customer service wasn't helpful at all and didn't help the issue get resolved in a timely manner. It took over 3 weeks for the problem to get resolved.

2 years ago

star star_border star_border star_border star_border

Pam Leet Nashville, TN

this was not our best experience. The technician scheduled the arrival time, then "slept through his alarm".....and did not show up. We called and called, no answer. He finally got back to us and rescheduled the appointment, then could not issue an invoice. Not a good experience. If I could select "zero" stars, I would.

2 years ago

star star star star star

Jeffrey Heedles Sr. Bradenton, FL

Scheduling of appointment went very smoothly. I received a quick response with an appointment scheduled tomorrow.

2 years ago

star star star star star

mattese lecque

The personnel was courteous and cared about my concerns. They handled my requests with mercy, grace and efficiency.

2 years ago

star star star star star

Hawk1948

Fast friendly service. Very satisfied. I have told my neighbors about the company and it’s great value.

2 years ago

star star star star star_border

Jose Rodriguez Brandon, FL

Like easy to summit a claim online and a timely respond with an assigned technician. With the tech company name and contact telephone number.

2 years ago

star star_border star_border star_border star_border

James Hurst Oceanside, CA

My review, which is quite negative, is based on my interaction with a Choice employee who said that the cost advertised was not really accurate, but was for one month only after which it would go up. He strongly suggested I pay a $1400 fee up front for one year. This is called “bait and switch “.

2 years ago

star star star star star

Robert M San Antonio, TX

Needed Choice Warranty four times in the last year and each time they have been fantastic. The hired technicians

2 years ago

star star star star star

Karthickkumar lingasamy Canton, MI

Michelin Garage company who fixed the garage door issue is very responsive and their technician is knowledgeable

2 years ago

star star star star star

Deborah Vest Celina, TX

I liked the knowledge my sales person had and gave me the best rate he could. Looking forward to many years with CHW

2 years ago

star star star star star

John T Phillips St. Petersburg, FL

I just signed up for the 5 year plan. The plan is comprehensive and affordable. I highly recommend this program.

2 years ago

star star_border star_border star_border star_border

Frank Bell

Just bc my dishwasher suddenly broke two days into my policy, they refused to cover it. Completely denied my claim. I cancelled my policy bc they tried to say it was a preexisting condition. Garbage. They're just looking for a way to deny the claim and save a buck. I disputed my policy charges with my bank and won.

2 years ago

star star star star star

Gordon Vienna, VA

I’ve had an excellent experience with choice warranty. They deliver just as a promise. I couldn’t be happier.

2 years ago

star star star star star

Matthew Glenview, IL

The service for repair was very fast, and the repairman was very efficient and cooperative and friendly.

2 years ago Edited December 6, 2023

star star star star star

William Gifford Newark, CA

They gave us the best offer for all our appliances + much more. Thanks for the peace of mind for the coming years.

2 years ago

star star star star star

Elvin Ling Indianapolis, IN

Danny explain the warranty and gave me a good plan it gives me peace of mind to know my appliances are covered

2 years ago

star star star star star

Melanie M Saint Johns, FL

The quickest response time to our request for service, by far! I am very happy with the service and premiums at CHW.

2 years ago

star star star star star

Joseph Azzaro CA

Tech showed up this time and was very nice. Huge dofference from our first experience with your company.

2 years ago

star star star star star_border

colleen spillard Detroit, MI

I like the quick email response to my submitted claim. I do. not like how long it takes to get a technician to the house (this case was 4 days).

2 years ago

star star star star star

Martyn Clay Ruskin, FL

Our garage door opener repair was quick and painless. We were very satisfied and grateful for the money saved.

2 years ago

star star_border star_border star_border star_border

Bee Topeka, KS

I contacted them about the garage door opener that was not working along with the breaker box, washer/dryer combo, and AC I eventually fixed or replaced myself. I am still waiting for the breaker box to be repaired after four months and my warranty expires on the first!

2 years ago

star star star star star_border

Timothy Loo Woodcliff Lake, NJ

I've only been subscribing to this service for half a year. So far so good. the last claim took over a week to complete

2 years ago Edited January 10, 2024

star star star star star

Jodi Burns New York, NY

Noah A was great to work with and worked with me to determine the right coverage for the best price.

2 years ago

star star star star star

Allan Little Gilbert, AZ

Tate was very professional and personable. We received excellent service despite the out of pocket expenses.

2 years ago

star star_border star_border star_border star_border

MI Y

during the time of purchasing the policy, the agent Kevin told me start of day my policy will be on 11/29 when my current policy with other carrier will expired but the policy date is showing 12/13. Despite few emails, no reply from Kevin yet. I am afraid this is scam and not a legit company.

2 years ago

star star_border star_border star_border star_border

DKS Boca Raton, FL

Every time I have a claim I have to fight with the company to approve my claim. Taking longer to get my issue resolved since they need 48 hrs every time the issue gets escalated and once approved/denied it may take 3-5 days to get the parts. It’s real disappointment. Don’t get their service. Not worth the high blood pressure!

2 years ago

star star star star star

HGM Pearland, TX

I had two claims and on both, the companies were assigned and appointments were scheduled based on my availability.

2 years ago

star star star star star

Lisa MacAuley

I am very satisfied with the technician that came out. He found the problem with my HVAC very quickly.

2 years ago

star star star star_border star_border

RICHARD WOODWORTH Hot Springs Village, AR

They have a hard time getting people here to Hot Springs Village. They don't really want to pay when they have to most the time It takes some work to get them to do so.

2 years ago

star star_border star_border star_border star_border

Stephen Soon Portland, OR

This company is a scam and not worth your money to buy into their warranty coverages. They will find all the reasons to deny your claims especially if they are of the bigger dollar amounts. Beware and not be fooled by their advertisements!

2 years ago

star star_border star_border star_border star_border

Erin Scruggs

CHOICE does not care about its customers nor its vendors. STAY AWAY. They are cheap, don't cover anything and don't pay their vendors. Horrible customer service. There are much better Home Warranties out there that work for the customer, not for the money.

2 years ago

star star star star star_border

Aaron Anderson

Great service. Repair man was informative and friendly. Easy to set up, just hard to get a scheduled time that worked with my ability to be home.

2 years ago

star star star star star

Clarence Washington, DC

Work was professionally done. The representative was very cordial and I would not hesitate to request him again.

2 years ago

star star star star star

Steven North Port, FL

The professionalism of the contractor was first rate. I received a timely response and superior service!

2 years ago

star star star star star

Frederick Beard Stone Mountain, GA

Had two conversations with agents they were very helpful and answered all my questions. Signed up for a plan today...

2 years ago

star star star star star

Ralph Giannola

Choice Warranty is very consumer oriented, fast, and responsive. Usually a service tech is sent out within 24-36 hours.

2 years ago

star star_border star_border star_border star_border

Mary Norman-Feibelman

My heater issue still hasn't been resolved. I want to speak to a live person who can resolve this. It's colder in my house than it is outside! I need the new part ordered and installed in my heater so it will work ASAP! I don't need a new heater. Please call me and get this resolved.

2 years ago

star star_border star_border star_border star_border

Dick Harpest

Paid up front for membership. The one time I call for service you deny the technician's report for repair or replacement. You did not offer anything positive. So, I'm saying you need better communication skills and you should be supplying better customer service. Dick Harpest

2 years ago

star star star_border star_border star_border

Gagandeep Grover Houston, TX

The process of resolving customer issues is quite poor and lacks accountability. Communication with the customer is slow, the recording and audit trail is lacking, and everything takes a long time to close.

2 years ago

star star star star star

Monica Smith TX

My rep was so informative and did not want me to say no. He gave me a great offer I could not refuse.

2 years ago

star star star star star

Ken Procopio Lake Ariel, PA

Arrived when they said they would. Had the parts on the truck, Quickly made the repair. Was courteous.

2 years ago

star star star star star

Rose M. Matthews Chesapeake, VA

They have been known to have the best ratings and service. Agent was precise, knowledgeable and helpful.

2 years ago

star star star star star

Enas Bazaraa Atlanta, GA

It was easy to file an order on line today! Once I get the repair done, I will be able to give my feedback. Thank you.

2 years ago

star star star_border star_border star_border

Liz Golightly

is not worth the frustration of trying to get approval of an issue. You can not reach the group that approves the request. The call center must be in another country and you can not get to someone that can help.

2 years ago

star star star star star

Henry Adcock Oklahoma City, OK

The agent was very helpful and new his job. I got a better deal with them. Save money on top of it all. So thank You

2 years ago

star star star star star

Dan Mathews Bradenton, FL

So far so good. The service has been exceptional and the service technician are very good, well trained and personable

2 years ago

star star star_border star_border star_border

Alan Myers Livingston, TX

He was very knowledgeable and was able to pinpoint the problem quickly. The problem is the Choice office would not approve the simple repair when it was plane that the wrong material was used.

2 years ago

star star star star star

Dennis Porter Norfolk, VA

CHW referred our dishwasher repair to Lone Star and they were the best resource ever sent to us by CHW. Thank you

2 years ago

star star star star star

Carmen Beverly Hills, FL

Customer service was great and the technician as well. No complaining about it. My Range is working properly. Thanks!

2 years ago

Choice Home Warranty Reviews