Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Ranson Winchester, TN

It took over a month for them to satisfy my claim. Then they decided on two occasions to pay for the upgrade in the fan. I expected replacement of the same item and that was not the case. They only allowed me $70 and I even downgraded to $175 fan. Not satisfied at all. The company is hard to work with and has no contractors.

3 years ago

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Matthew Henderson, NV

Replaced pool motor with a rebuilt one that was defective. Refused to install a new one. Many phone calls later with pool service they sent with no positive results. Ended up having to pay my regular pool service $2600 for a new correct motor.

3 years ago

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Todd Alan Fowler Kingsport, TN

Very efficient. HV/AC working well again. Pleasent conversation with the company on the phone every time.

3 years ago

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Jana McLain Boerne, TX

The process to get assistance with my washing machine was chaotic at best. After weeks of no information, I was told that there is a flat rate offered when a replacement is necessary. There was not room for discussion. Very dissappointed in the overall customer service and process.

3 years ago

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Sharon Houston, TX

I like the technicians that did my repairs. The exclusion have rendered most of my household not covered. I made a mistake I. choosing Choice Warranty.

3 years ago

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Susan Schmidt Elgin, TX

Probably the worst warranty company ever. I got lowballed on a replacement dryer. American Home Shield never did that. Guess I have to go back to them. They have sent one decent technician to repair my dryer. The other one was a disaster who has sent threatening messages which I informed Choice Home Warranty but they don’t seem to care.

3 years ago Edited January 10, 2024

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Bernie Parent Simpsonville, SC

Choice's first two service companies did not show up as scheduled. The third service company has been professional. It had taken over a month of conversations with Choice to get service.

3 years ago Edited February 21, 2023

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George Madison, AL

The gentleman I spoke to was very helpful explaining all the various payment methods and my coverage requiments.

3 years ago

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John Celestino Tonawanda, NY

I was not able to contact the contactor by phone or email (Sears). They told me the dates they could come and never gave me a choice. I travel a lot and I needed a range of dates and every time I canceled because I was travelling, they set another date that I was on the road. Finally I paid a local contractor to fix my oven.

3 years ago

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Aiko Chico, CA

Not able to talk to live agent to submit claim. Still haven’t found a technician still. Not sure what kind of technician I’m looking for if I choose reimbursement option then scared I won’t be reimbursed after spending all this money to have a warranty

3 years ago

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Vianey bm Norfolk, VA

Terrible! The manager assigned to my case was rude and when I told her that my fridge cost was 2800 and the 900 dlls she offered was not enough and she told me that the maximum she could offer was 1199 and I did not have another choice. When I asked Victoria to let me speak to her manager she told me with such a bad attitude I’m the manager.

3 years ago

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Jesse Aguirre Houston, TX

This company is ver professional from appt settings to tech repairs. They repaired my dryer to it’s peak performance

3 years ago Edited February 17, 2023

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Jeanine Wayne, PA

It took too long to get someone to do our service or food when dad when we called for a refrigerator repair . And now my fees have gone up without any notice I'm not very happy

3 years ago

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Jeanine Brown Las Vegas, NV

Knowledgeable and Professional and kept me apprised of everything that needed to be done and was done.

3 years ago

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JPL Savannah Savannah, GA

Great service providers. Quick and efficient. No problem with replacement parts and units. Worth the money and ease of mind.

3 years ago

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Narvel Mesa, AZ

We select the find your own repair contractor to be reimbursed, just wish that process was a faster reimbursement than 30 days. We like CHW

3 years ago

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Melvin Mouton Las Vegas, NV

Water is still leaking so I’m not happy with that. I understand it might not be all of your fault but you are a part of it. I don’t understand why I have to live this way for so long. It’s been over three weeks now that I’ve had this problem, so when will it be resolved?

3 years ago

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Lucie Peachtree City, GA

It took a very long time to receive a EMAIL for the voucher to purchase a new dryer and it was only good for a purchase at Lowes. I could have gotten one at a nonprofit store much cheaper.. Had to pay $330 more plus delivery and installation.

3 years ago

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Judy Kummala Rogers, MN

Claims never paid to me after I paid them! Went without being able to use my toilet, water ext. for 10 days and with the first claim I talked to many people that promised me they would review my case and they never got back to me. Did nothing but lied to me!

3 years ago

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Beverly Floyd Manassas, VA

I appreciated the fact that my hot water heater was fixed and I only had to pay for the service call.

3 years ago

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Linda S Johns Island, SC

They do not cover or replace as stated in their contract. Rarely can get a repair person to our home and those that do come are not very knowledgeable. Had a couple good ones. Spent 395.00 for three visits for a dryer and it was a plugged vent. Horrible, horrible company!

3 years ago Edited May 16, 2023

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Rick Miller Daphne, AL

The first response was quick and the work done was excellent. The second response tough a little longer, satisfactory.

3 years ago

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Denise Alvarado Las Vegas, NV

I will not be renewing my contract with Choice, the Technician was great, you declined to fix the washing machine. The bearings on the washer was the cause of the loud noise and the reason it went to high spin no matter the size of the load.

3 years ago

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Ed Denver, CO

i have been waiting 4 weeks for my dishwasher to be fixed.i have received zero calls and i need this fixed asap.the person that came out to fix the dishwasher said he had to order parts.4 weeks without a call,email or text.please i need this fixed asap.

3 years ago

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Delores Farmington, AR

Had appointment yesterday scheduled 3:00pm to 8:00pm with plumber. I finally went to bed at 10:15 pm. Multiple phone calls went unanswered. Never showed up. Never returned any phone call. Even left a message on the Facebook site. Very disrespectful.

3 years ago

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Patricia A Brown Rowlett, TX

Just recently had someone come how to fix my heat. It cost me $85 and now choice does not want to pay for it their part I am 68 years old my heating unit is in the Attic I'm not able to get up there to get anything done to it and I don't know that much about it that's why I have a home warranty

3 years ago

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Shravan Devulapalli Novi, MI

Good service. Had two issues with my two furnaces and they worked with local companies to fix them asap.

3 years ago

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Jacqueline Jacobs

I like the fact that I will receive a phone call from choice Home W 2-3 hours prior to technitin call

3 years ago

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Ashley Blair Nashville, TN

The individual was very knowledgeable and able to explain to me what the issue was and how he was going to fix it.

3 years ago

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Dana Fairbanks Phoenix, AZ

Anthony was exceptional in every way; great customer service, quick response time, excellent at his craft...

3 years ago

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Ron Leeder El Segundo, CA

I purchased a home warranty from this company. And when I called them on a claim for my ice maker. They denied my claim without a reason. I paid in full. And they did not honor my request for a refund. If I could get my money back, I could purchase a new refrigerator with a working ice maker.

3 years ago

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Thomas St. Petersburg, FL

it is difficult to reach a live human. they assign you a company and the company that you are assigned to for the work is robots only until the time is too close to reschedule or anything, or speak to a live human. The technicians who do the work are outstanding and of high quality.

3 years ago

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Jason Omar Albuquerque, NM

The tech guy was quite exceptional. He had as his partner his son. I like that a lot. Both were very professional

3 years ago

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Andrew B Las Vegas, NV

My claim was handled very promptly. I am very impressed with the professionlism and dedication of Choice Home Warranty.

3 years ago Edited January 26, 2024

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Steven Phoenix, AZ

They will fix the small stuff. When they tell you that they will either fix or replace a broken unit don't believe them. My oven is broken and they want to send me a $338 Loew's gift card, instead of fixing the unit. As soon as I receive my check I will cancel this policy.

3 years ago

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Isaac Ortiz Orlando, FL

I had two request this year and the first took 10 days to repair it The second it has been over two weeks and the company came over charge me $60 and left and it had been over 8 days and they haven’t done any work to this date

3 years ago

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Shamlynn Francik Hollister, MO

Almost impossible to get a tech to take a claim. Then once I finally find my own tech I have to educate the claim handler at Choice about the mechanics of my system to get a review. They didn't pay my emergency HVAC claim because I got a tech on my own. If I could get my money back I would. I will never recommend it to anyone.

3 years ago

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Lori Belleville, MI

I has 2 plumbing issues and both were done fast and efficiently. Thanks choice for recommending them.

3 years ago

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Karmegavannan Anbalagan

They are quick to address tickets. Sometimes getting technician appointment is late by week, but that's understandable.

3 years ago Edited January 10, 2024

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Brenda k Frederick Kenosha, WI

The sales team lies about what the company promises. Rusty or leaky pipes were supposed to be covered. They were not. I’m still contemplating a lawsuit for taking money from me for a coverage that evidently never existed. As a disabled person I was hoping the company would be helpful. They were not!

3 years ago Edited February 15, 2023

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Todd Clark Cantonment, FL

It’s been a good experience for me. I have called five times for different issues and they have been responsive and approved my claims.

3 years ago

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Charles Gilbert, AZ

Response time is fantastic The one company they sent on my furnace repair was excellent Very knowledgeable

3 years ago

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Steve Nardozzi Fort Lauderdale, FL

So far so good. Made my first request for service -- electrical. Same day service. Repair made. Very satisfied.

3 years ago

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STEPHEN CURTIS

The tech called me to set up the appointment then called me when he was on his way He was very polite and proffesional

3 years ago

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Janet Carney

Very prompt and courteous! Sears did a great job! We did not have to wait that long for it to be fixed!

3 years ago

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Clinton Ford Fayetteville, NC

Yes, I am trying to cancel my contract I signed up for on 18 Jan. Funny, I get the run around and talked to 6 personnel and got put on hold, for ever. I sent a few emails, but have no idea if My contract has been cancelled. Guess Ill have to go to the bank and make sure you all dont pull another payment. So customer service gets a Minus 5.

3 years ago

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Martha Plummer Atlanta, GA

I like the fact that they get back to you in a timely fashion and send one right away to service you.

3 years ago Edited January 10, 2024

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Chris Crooke Columbus, OH

The service to request a technician was slow. Choice decided to “replace” the range. The case worker was rude and not helpful. Do Not use this company. They offered us $330 in Lowes gift cards for a new oven ($2100.00 new). After we called them, they upped it to $595.00. - still Lowes gift card. No a replacement by our standards.

3 years ago

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BEVERLY

Have not received back info on current claim but on the only other concern was taken care of in a timely matter.

3 years ago Edited July 8, 2024

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Frankie Wiggins Decatur, TX

The fast response of having a technician accepted the claim. Choice warranty uses quality contractors.

3 years ago

Choice Home Warranty Reviews