Choice Home Warranty: Read 48,626 User Reviews From Real Homeowners

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Verified Customer

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Keith Sentak

The process takes too long and I have to fight to get things fixed or replaced.

6 years ago

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Joyce Kyser

Very happy with thry handle warrany issues

6 years ago

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john

not repairable items are not paid replacement cost but are paid buyout price.

6 years ago

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Yvette Harris

Correct all problem of bad work from contractor

6 years ago

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Willyne Rouse

Quick response and the technician was friendly and very professional

6 years ago

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Valerie

Fast friendly service. They even came out in the sleet

6 years ago

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Shelva Scott

efficiency and speed, quality, value, availability

6 years ago

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Judy

They work on your problems and send a service man out fast.

6 years ago

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Edward

Sometimes it is several days before I get service and the caliber of the technician that they sent was low.

6 years ago

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Patricia

Was easy to file a claim and was settled quickly.

6 years ago Edited January 10, 2024

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Patience

I rate them for their reliability and quick response

6 years ago

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Larrilyn Phoenix, AZ

Always get fast service. Companies you send have been good.

6 years ago Edited January 10, 2024

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Marlene Biscaha

Prompt professional service. Sometimes the same day.

6 years ago

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Milyan Arvidson

I guess Electricians are hard to come by as CHW was having a hard time finding me one.

6 years ago

Reply from Choice Home Warranty

Milyan,

Thank you for your feedback. Our records show that a technician was appointed to your claim and an appointment was set for you.

Dec. 3rd, 2019

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Paul Stephens

quick response to claims and service repairs.

6 years ago

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Tate

Their coverage leaves a lot to be desired by the home owner as well as a lot to be shelled out from my own pocket despite having this warranty.

6 years ago

Reply from Choice Home Warranty

Hi Tate,

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 3rd, 2019

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Verified Customer

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Shelby J Crandell

the service I needed was done in timely manner.

6 years ago

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Ak

Technician shows up within 48 hours and good customer service

6 years ago

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Kiaya Williams

They are always to help us, and answer our questions.

6 years ago

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Susan Kimbrough

Got on problem and immediately and was resolved quickly.

6 years ago

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professional. Usher

They have been great to us. Prompt, great customer service

6 years ago

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Jamie

Quick response time. May contact them 24/7.

6 years ago

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James Kuhnhoff

average cost and service, some service providers they select are difficult to deal with

6 years ago

Reply from Choice Home Warranty

James,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Dec. 3rd, 2019

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Steve

Awesome service was provided when I used the program.

6 years ago

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Pranil Acharya

good customer service, quick response, availability for twenty four by seven

6 years ago

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White

Responsive quick. Economical. Efficient

6 years ago

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Maureen Woods

Had an HVAC issue; addressed with no problems or questions.

6 years ago

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Dacia Rogers

Fast service. Knowledge and friendly plumber.

6 years ago

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Jackeline Rodriguez

They came and fix air conditioner. 2 days after my request

6 years ago

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Paulette Perez

They are always quick to set appointments

6 years ago

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Stephanie Wilkins

Their contractor did a good job. Had the parts he needed with him

6 years ago

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Hiren Topiwala

They served me well so far in my all issues reported

6 years ago

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Mark Snowberger

If you call for service, you usually have to wait a couple of days. If you book online, they tell you you have an appointment, but that is not true.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 26th, 2019

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Deloris Monroe

Everytime i called them..fast response...

6 years ago

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Randy Haberstumpf

When dealing with them they are honest and timely.

6 years ago

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Margaret Fields

Fixed problem with no fast talk or hassles

6 years ago

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Ruth Vince

Honest and dependable. good technician.trustworthy

6 years ago

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Art Bliss

I've had several claims and all were taken care of.

6 years ago

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Kathy

Quick & efficient follow up on a claim. So far service

6 years ago

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Gloria Mays

They are very reliable and will consider most claims..

6 years ago

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Linda Keith

I called for an appt and they were there the next day.

6 years ago

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Thomas Aumock

They have stood by their word and policy

6 years ago

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Kesly Hollywood, FL

I had one issue and nobody reached out to me so the problem remained because the technician left.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Herb Lindenhurst, NY

When you call, it takes a long time for someone to answer the phone and for someone to get out and fix things.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 25th, 2019

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anonymous Eugene, OR

The ad was very enticing but it took several phone calls and issues and they ended up not covering the appliances I needed fixed because it was old.

6 years ago

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James Bonaventura

It did a good job on our refrigerator and our disposal.

6 years ago

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Joey Mathews

fixed my problem on time in a very professional manner.

6 years ago

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Richard Kimmel

CHW is very trustworthy.Neer had a problem with them.

6 years ago

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Kim Nichols

Fast and friendly claim service and monthly rates

6 years ago

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Desiree Jordan

Great and fast service, was flexible on appointment time.

6 years ago

Choice Home Warranty Reviews