Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Lidia Venegas San Antonio, TX

Please, do yourself a favor and your wallet DO NOT!! go with this company they are thieves and liars they will come up with an excuse why it is not in your policy to do the service and get away with it and next thing you are easily taken for with x amount of money from your bank account.

6 years ago

Reply from Choice Home Warranty

Although we regret to hear that you were not satisfied with your policy, we appreciate your feedback.

Jan. 23rd, 2019

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Timmy K Cushing, WI

Eight days to get someone out to look at air conditioning. This included 3 changes to appointment dates and times. Glad it wasn't in the 100s out; only in the 90's.

6 years ago Edited September 14, 2021

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Mrs Thomas Clarkston, GA

At this time I would not recommend Choice Warranty. I wasn't told upon paying for this that there's a middle man. When they send a technician you then need approval, then the middle man must wait to order the part then you are without THE appliance a number of days. HUGE disappointment.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 23rd, 2019

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Jody Eckstein Paris, MO

I can honestly say that the person I talked to was very friendly ndw as s able to answer all my questions.

6 years ago

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Praneeth North Brunswick, NJ

Good for the value of the price. The tech was scheduled quick after my appliance broke and they came in and fixed the issue by replacing a part.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 15th, 2019

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Shane Richardson Corpus Christi, TX

They sent out a third party to fix my water heater and everything was covered. You can’t get any better than that.

6 years ago

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Angie Little Elm, TX

Bills Plumbing was sent out to assist with under sink leakage. Bill was very professional, quick and knowledgeable. Thank you for assisting.

6 years ago

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Ya-Li Chung Lubbock, TX

Excellent services of Precision Services company! We’re glad they always got their job in an appointed time.

6 years ago

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Harold Williams Glendale, AZ

Don't think you should be advocating a telephone call in service that constantly seems overloaded. My call ins always refer me to your online system for reporting problems.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 15th, 2019

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Gail Delray Beach, FL

The problem I called CHW for has not been resolved. The person who came to fix my garbage disposal was not professional nor prepared to do anything about the problem. He was supposed to call me yesterday about getting the go ahead to fix the problem but he never did so I still don’t know the status of the repair.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 15th, 2019

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Ray Marshall Kansas City, MO

Overall a good value and good service. Called for repair on water heater and tech was here the next day.

6 years ago

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Thomas Healey North Las Vegas, NV

Craig M was very helpful to me in starting up my home warranty service with Choice. Very professional.

6 years ago

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lorraine tyler New Orleans, LA

Gave chw 3 stars, because of the contractors. The few times I needed the service, the companies that were sent out didn't seem to be companies with good work reputations!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 8th, 2019

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David Simpsonville, SC

Shawn M was great. Very positive on the phone. The quote I received and what my emailed contract states is different. It says $75. I was quoted $60.

6 years ago

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Bradford Robinson Tucson, AZ

The service can be misleading on the items that are covered. Customer service states one thing and the contact states another

6 years ago

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Sharron Baudier Metairie, LA

I have been a Lic Realtor for 24yrs and have always supplied my buyers with a Home Warranty .Tried Choice for first time in May 2018 worse company ever.Denied claims on A/C.central Unit. Unit was.still in factory warranty so not very old.Called in another claim was to repairman was coming. Repair company never showed.. Wasted 650.$$. Donot buy ..

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jan. 3rd, 2019

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Robert Bridgeman Eustis, FL

Very quick claim response time. Have always had excellent service from repair personnel and never a need for a return service call for same problem.

6 years ago

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mohan palla Cypress, TX

had plumber to fix toilets flushing related issue. All got fixed in 15 mins and all are working as expected. great work .

6 years ago

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Gina Myrtle Beach, SC

Teach your Sales Reps not to be bullys and trying to intimidate customers into purchasing the plan or buying more than they can afford.

6 years ago

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Dee Merrillville, IN

Everything went well. The technician was prompt. He replaced the fan. He was courteous and professional.

6 years ago

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Elaine Boulder City, NV

Arrived at scheduled time, replaced garbage disposal and left with everything cleaned at work area.

7 years ago

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robert halfon Boynton Beach, FL

Victor from Dolphin Appliance was an expert. He fixed our dishwasher and gave the best advice on how to use it.

7 years ago

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Bill Keesling Greenville, SC

From the time I reported the problem to the time the HVAC tech made the repair, there was never a problem.

7 years ago

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Rev Bonnie Houston, TX

He was able to give my daughter a referral credit. He seemed very informative. He said my cost for plan and service calls would never increase.

7 years ago

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Samuel Nicholas Tampa, FL

Choice Home Warranty is basically a scam. They will take all of your money up front, but find some bogus reason on why a broken appliance is not covered. Out of the 4 claims I have filed, 0 of them have been covered. They are in fact all valid though. I am now in the process of taking them to small claims court.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Dec. 12th, 2018

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Eneida Cruet Hollywood, FL

This is the worst company i have ever dealt with. They sent me 3 appointments with 3 electrical companies who didnt even work for them. I had to get my own. So why pay for this service? I lost money paying them for nothing. Do not sign up with them.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Dec. 12th, 2018

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Robin Indianapolis, IN

The sales person clearly explained everything to me he made me feel comfortable to make my choice to purchase

7 years ago

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Jeff Edinburgh, IN

Complete joke every time we call them they send someone out with a bs excuse about why they won’t fix or replace stuff honestly I don’t think the people even look at the stuff I had to fix what the couldn’t waste of money

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration Jeff. We will contact you directly for further assistance.

Nov. 27th, 2018

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L.R. Baton Rouge, LA

The sales person was informative but aggressive and failed to listen to me fully. I only purchased because I had already read the service agreement and addressed specific issues with him.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Nov. 27th, 2018

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Jb Florissant, MO

Your services stuck!!!is not good @ all I been sitting n my house for two days cold calls to complain about getting someone out here y’all don’t do your job don’t call see if everything alright n it take u to long to prove anything I’m looking for better services somewhere else

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

Nov. 19th, 2018

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George theodorakos St Louis, MO

You sure are persisntant. Hope you stay in business or I lost $900. Hope your claim service is better than it has been in the past

7 years ago

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Very upset customer Alexander, AR

I have been without a refrigerator for a month. They sent a tech that I told them keep calling himself flirting. Then I explained that he stated he would get the parts in his own if I make dinner for him. It never stopped and yet I'm messed up at the end. I won't give another dime!

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly to further assist.

Nov. 15th, 2018

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Charlenezuccaro Delaware, OH

Not satisfied with the recent service I received on my furnace. It is still doing the same thing it was doing before he came. All he did was change filter which he said was blocking air flow. We had just changed filter two weeks before. I would like to cancel my contract.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 12th, 2018

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j. D. Villarreal Mission, TX

I had the opportunity to discuss with the rep all services, options, conditions, etc. Agent was very well prepared with relevant info.

7 years ago

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Chris Richmond, TX

Discussing my situatuon with the sales guy and he hangs up on me after I said that my AC is currently out... Im still looking at getting a home warranty to cover my other appliances but Im 100% positive it wont be with you D-bags...

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 1st, 2018

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Sarah Knightdale, NC

Sewage was backed up in my bathroom; in the tubs, and they scheduled me for appointment with a plumber three days out, it was horrible! But when the plumber came it only took him 10 minutes to fix.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Nov. 1st, 2018

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Rosalind Panda Pittsburgh, PA

We got service from the team recently and are pretty satisfied with it. Excellent customer service and helpful

7 years ago

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Anne Darley Fort Lauderdale, FL

So far my experience has been quite awesome. The response has been very good by the technicians responding. I'm now waiting for resolution.

7 years ago

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Tom Willis

Worst service ever...have had ac issue for 3 months and still not fixed or replaced..they keep sending different service techs out to do temp fix..this time out for 40 days and tech no show 2 times and cant get choice to reply to email or phone

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 6th, 2018

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ericka moon Mobile, AL

This is the worst company ever I SWITCHED and in the process of switching back they dont like to pay out or fix things,2 techs advice me to switch fast cause this company is bad and they r right ,I had nothing but bad experience with them,they are very rude and unprofessional, all along hold times.and late or no response when emailing.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We will contact you directly for further assistance.

Oct. 26th, 2018

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Chelsea c Falls Church, VA

Had alex one of the service managers yelling and screaming at me over the phone and calling me retarded and stupid and saying I have no right as customer to ask for higher up and them called me a cracker very racist and discrimination company. I'll be looking for another home warranty company after this

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration, however, we are unable to locate your policy. We will contact you directly for further information.

Oct. 25th, 2018

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Scoop0203 Lancaster, PA

Great! Very easy. Representative was very informative and knowledgeable. Enjoyed speaking with him. Offered payment options to suit our budget.

7 years ago

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Celeste Lavoine Poland, IN

The Furnace man was great, had it repaired next day, Just wish he could of told us what caused the wire to melt.

7 years ago

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Geryl Winetrowd Round Rock, TX

Two issues cropped around Christmas. CHW dispatched repair companies immediately. Issues fixed quickly.

7 years ago Edited January 10, 2024

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Michael Huffman Decatur, GA

Great Experience. They showed up and fixed problem promptly! A plumber from one of the local companies would have robbed me blind!

7 years ago

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Jo' Lynchburg, VA

They were unwilling, after two separate opinions, to cover a simple heat pump compressor. They claimed that it malfunctioned for reasons other than wear and tear.....! I cancelled immediately and they hung up on me when I asked why they have a F rating with the BBB.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Oct. 16th, 2018

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Robert Hunt Bastrop, TX

I have had my policy for almost 4 months and have had nothing but very poor customer service. They just don't want to abide by the policy agreement. They deny or delay claims and don 't respond to appeals or call backs not to mention the time it takes to get a call through. The company sucks!!!!!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our Consumer Advocate has reached out to you to further assist.

Oct. 16th, 2018

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Jm Chevy Chase, MD

Unfortunately there vendors are of low quality. They encourage them to state the problems in a way that can be decline by the Choice and force the consumer to accept the vendors qoute for repairs. So it’s a Ron win situation to the vendor and the warranty company , but not to the consumer

7 years ago

Reply from Choice Home Warranty

Thank you for feedback. We will contact you directly to further assist.

Oct. 16th, 2018

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larry brant Franklin, OH

not getting my moneys worth. They say everything in the home is covered but the components that make it work are not normal wear and tear, acid conditions or rust are the main come back for not covered. Very disappointed.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback, we will contact you directly to further assist.

Oct. 11th, 2018

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Ernesto Huerta San Antonio, TX

Choice is a horrible warranty company i thought American home shield was bad but choice is the worst. They have very strict rules on what they cover along with certain things you have to pay for out of pocket. I know now choice was the wrong choice for warranty for my residence.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Oct. 9th, 2018

Choice Home Warranty Reviews