Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Luis Valenciano TX

Your customer service representative was very knowledgeable and courteous provided good customer service.

3 years ago

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Jame Andy Las Vegas, NV

I had to make three claims v within 2 weeks and they assigned them all quickly and to really great companies.

3 years ago

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Daniel Collins Jonesboro, AR

They will not return phone calls. I have tried several times. Extensions given will not work and you deal with different people. Very frustrating. Service company said they have paid for the same service with the same plan. They don’t understand why they wouldn’t approve this.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Brenda Leigh Yates Hampstead, NC

When I have had a claim in the past a technician has been assigned quickly and they are always very polite .

3 years ago Edited January 10, 2024

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Debbie Kane Chicago, IL

They responded quickly to my claim. I found a provider that could do the work quickly and all approved quickly.

3 years ago

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Regina Zeitlin Pahrump, NV

I like the fact that Laya was able to figure out that my ice maker inside the refrigerator door is covered...

3 years ago

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Teresa Watts League City, TX

We have had nothing but professional & courteous interactions. And, no argument when an item needed to be replaced.

3 years ago Edited August 22, 2023

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Russell Hale Denver, NC

I have bought this warranty for 4 properties and the first time I tried to file a claim I am told it will not cover my plumbing bc it is outside of the home. The leak is inside of the home at the foundation wall, but the pipe must be accessed from both sides of the wall, so they are dining the claim...... Not very good coverage .......

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Kumar Chheda Upper Arlington, OH

Very easy to work with this company and very fair process to submit claims and get broken items repaired or replaced

3 years ago

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Rosalie Krondak Round Rock, TX

Very easy to open a claim but when I needed to cancel it it wasn't that easy. I had to call and wait 10 minutes until someone answered.

3 years ago

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Lothar Greski Houston, TX

It’s hit and miss with this company. There are times when service is good and times when company lacks. Due to inconsistent service I will not be renewing for another year.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Sunil Dutt Katy, TX

Arktikos did an excellent job in diagnosing the issue with AC and fixing it. It was all covered in the warranty.

3 years ago Edited May 19, 2023

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Gerry Crawford Florence, SC

The technician who came for my dishwasher from Sears was great. He was efficient friendly and knowledgeable

3 years ago

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laszlo hegedus Las Vegas, NV

In a perfect world full warranty coverage is a full warranty coverage. The fridge was serviced prior to this call for the same reason under two different home warranty coverage I’ve had. Your adjuster knows well that the manufacturer does not cover the repair and that’s the reason we have a home warranty plan. Thinking twice to renew.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Charles Fluellen Chicago, IL

I’ve been with this company for 4 years or so and the only thing you all have helped me with is the igniter on my ovens my furnace went out got no help from you all I still upgraded my service now my dishwasher goes and you offer 200 and some change to replace it I’m a very unsatisfied customer

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Mindy J Tampa, FL

Hometown air, the vendor from choice warranty was great.! However, Choice warranty themselves I’m very disappointed in their service and customer support and at this juncture I’m not looking to renew but to research other home warranty companies

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Minnie Iwunze Arlington, VA

I can always count on Choice Home Warranty to select the best contractor for any service claim request.

3 years ago Edited January 10, 2024

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KW Charlotte, NC

The plumbing issues were promptly repaired within 24 hours. The service was fast, professional, and convenient.

3 years ago

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Demi Pasquale Prosper, TX

The tech that came to my house was wonderful. Claims department is a total nightmare. I received horrible service from representatives. Based on treatment from claims & service department I would never recommend this company and will be switching myself!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 11th, 2022

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Mike Galus Raleigh, NC

Price is right. Response from repairman almost instantly. Contractors have been on time, professional and efficient

3 years ago

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Amber Smith El Paso, TX

Choice is a terrible warranty to have. They hardly cover anything and send out less rated workers to your house and never have the right time frame. It is very frustrating As soon as I find another warranty company, I will be cancelling with them.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 11th, 2022

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Becky Reef Wichita, KS

I have only had one incounter and it was fast for them setting up my appt. but the place was taking forever to come out.

3 years ago

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Felicia Ward Dundalk, MD

Quick response from chw when I have an issue in my home. The experts sent to make the repairs always do a great job.

3 years ago

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Janette Semien Houston, TX

The rep that took my calls was very nice and was able to get my request scheduled in a timely matter.

3 years ago

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Nancy Kesler Marsala Orlando, FL

They don't listen. Cancel claims without contact. Been outright lied to by multiple agents including their resolution dept. Wasted days of my life trying to keep an appointment with an assigned vendor they kept cancelling. Nightmare of a company to work with. Many of their vendors are quite questionable with bad reviews.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Sharen Craig Peoria, AZ

I don't know how I can replace my dishwasher for 200. And It has been month and still no check. My icemaker still does not work. It makes ice, but it won't dispense.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 9th, 2022

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Kendra Eads Cape Girardeau, MO

This is not a good company or a good warranty product. Most claims are denied and they can’t get any techs to work for them because they are so difficult to work with. Customer service has ranged from unhelpful to rude. Would not recommend.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Brenda Laney Greenville, OH

They were quick to respond and the technician that fixed our problem was very nice and answered all our questions!

3 years ago

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sweet ga rose blooming Macon, GA

my ac stop working call choice on tuesday evening, i had a repairman out on wednesday, very prompt service

3 years ago

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Robert Taylor Jefferson, GA

Took 2 days to get a tech to call. Tech came out 2 days later. Took 3 days for repair approval. The tech will be back in 4 days to repair. Time line and communication was terrible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Dana Woods San Francisco, CA

Horrible! Denied my claim for a different reason than what the technician provided them. Confirmed with the HVAC company and was informed that they did not communicate with the warranty company the reason that was listed in denial letter. It was also different from what was written on my invoice from the technician.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Joe Clark Smithtown, NY

I do not like the drop down boxes when you report an issue. That is convienant for you ,not me. The time it took was fantastic, 1 day. Tech knew exactly what was necessary.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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brooke colbert Topeka, KS

I have now had 2 claims with Them. The first one is still a pending claim but the second one was taken care of quickly and efficiently.

3 years ago

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Yvonne Shaw Temple, GA

I have a problem with my water heater and to this day they haven’t fix it and it’s been over a week. I’m a 70 year old women taking care of my 94 year old mother heating water to clean my house and bathe is beyond expectable. So I don’t recommend this home warranty company

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Joan Costner Jonesboro, AR

quick, easy, everything explained by Everett. Hope to never have to use it, but I'm glad to have it if needed.

3 years ago

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Steve Putnam Valley, NY

Scheduling service has been a nightmare. It took over a month to have an electrician to come to my house. Two appointments never showed up. I took off three days of work for this and the prior two appointments. One would think they would waive a service fee or something to compensate for our inconvenience.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Louise Daigle Fort Lauderdale, FL

Quick response to our request. Our washer had an issue, we called and they sent a technician within the next 2 days.

3 years ago

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Isaias Cardenas Dallas, TX

choice warranty is a total failure as far as I'm concerned. it took choice warranty better than two weeks to finally fine me a plumber who could take care of my needs. i spent better than 1500. dollars trying to solve my problem myself. finally after two weeks a plumber came who took care of some of my problem(s_

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Rene Garza Austin, TX

why do you always partially cover or deny everything... i have to appeal every claim to get you to even consider coverage... maybe a home insurance attorney is what is required to have my rights protected...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Jerseyjoyce Upper Marlboro, MD

Not satisfied, at this time. Choice Warranty did not cover my claim. Plumber was able to fix the problem, charging me $400.00.

3 years ago

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T. Longini Chicago, IL

Effortless!! Professional!! Knowledgeable!! Efficient!! Claim filed and repair completed within 24 hours.

3 years ago

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Ann Doennebrink Minneapolis, MN

I Choice Warranty sales makes promises that are not supported by the final policy. This bait and switch results in you attempt to submit a claim being denied coverage even though it was for something that prior to purchasing the policy was assured would be covered. I am very dissatisfied with Choice in not standing behind promises.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 3rd, 2022

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Vel murugan Columbus, IN

Though I had bad experiences in the past with choice, the recent experience is good and choice resolved the issue promptly. I'm recommend choice

3 years ago

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Connie Manning Dayton, OH

Choice Warranty has been exceptional in assigning and getting my claims serviced and completed in a very short time!

3 years ago

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steve courtney

I will rate choice home warranty after the technician has been. Last time i had a claim for my garage door opener spring I was told I was covered when the technician arrived I was told the spring was not covered under the policy and I had to pay him directly. So I will rate you after they come and look at my refrigerator.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Apr. 13th, 2022

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Sharon Drake Fort Worth, TX

Abe was very informative about service plans available and working with me for what would be better for me cost wise.

3 years ago

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William Holliday Charlotte, NC

Everybody LIED, when I read the contract with my attorney he stated this contract protects Choice 100% and you 0%. Choice has more loop holes protecting them than Big Business has loop holes in the IRS BS... My contract was cancelled immediately and it took a dozen phone calls to receive a cancellation confirmation...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty invite all of our customers to review their coverage.

Apr. 13th, 2022

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YamaBlonde Corvallis, OR

Appears to be the best option for me. However, the pushy hard sell was very unwelcome. It almost caused me to hang up and go elsewhere.

3 years ago

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Faye Dunaway Detroit, MI

They got me a nice plumber who fixed our leak. Thank you Choice Home Warranty an Clive Stephens Plumbing.

3 years ago

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Anant Panwalkar Nashua, NH

Very prompt, high quality service. sometimes it takes time to schedule service but its understandable.

3 years ago

Choice Home Warranty Reviews