Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Suzan Falkner Harker Heights, TX

Customer service has always responded to my concerns. Thomas made my day by going beyond the expectation!

3 years ago

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Lynda Yates Spring, TX

Choice has been very responsive to my claims. Service response is very quick and they replaced my refrigerator .

3 years ago Edited January 10, 2024

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Princess Abigail Eslava Las Vegas, NV

The technician who came to fix our oven is great. He replaced the board/keypad and now our oven is working.

3 years ago

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Bern J Hoffman Estates, IL

The gentleman that came to service my refrigerator was very sufficient, kind and knowledgeable. Thank you

3 years ago

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Dan V Houston, TX

Person kept me inform of his showtime but it kept pushing the showtime back. I did NOT like the 8 hour window.

3 years ago

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Joseph Davis Fort Worth, TX

They respond quickly to get the problem addressed, the price is reasonable, and they use quality technicians.

3 years ago

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Bette Shelton Reynoldsburg, OH

Quick response and good service with problem fixed. Told to call back if there were any more problems.

3 years ago Edited November 21, 2022

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Lucie O'Ferrall Peachtree City, GA

The replacement voucher they send you can only be used at Lowes and it can take as long as 30 days for you to receive it by email ; in the mean time I will miss. $50 discount they have on appliances!!

3 years ago

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tabalavi Katy, TX

Always fast and responsive service. The techs they send are skilled and do a good job of properly troubleshooting and resolving the issue.

3 years ago

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Carolyn Ricketts Miami, FL

The process was simple and the technician was 2 days early. I couldn’t ask for a better experience!

3 years ago

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Anna Burrage Loveland, OH

I asked for the type of unit being used to replaced and the cost of a most efficient type. I was never given the cost and then told I refused any unit which the recording and emai l will substantiate. I did speak with Marcus that gave me a better understanding but ….: Please assist

3 years ago

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Bertha Kufa Baltimore, MD

The tech came and I paid a service fee but he did nothing. Another tech was assigned but I missed his calls. I later called him and he refused to schedule. Up to now my issue has not bn resolved

3 years ago

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Peggi Hagg Elgin, IL

Just moved to a new home and found out some things were very wrong. Choice was very prompt in getting them fixed.

3 years ago Edited January 10, 2024

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Mike sarab Jasper, GA

Easy access, quick response. Had to cancel my request . The vac. Cleaner started to work. thanks again.

3 years ago

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Kenya Lott Alpharetta, GA

I would not recommend Choice Home Warranty. They have denied my last 3 claims, which means you still have to pay the Service Fee but will have to pay full price out of your own pocket for the repair. What’s the point of having a Home Warranty service that doesn’t cover anything? I will not be renewing my coverage.

3 years ago

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KARIN Antal White Rock, NM

CHW does not contact me (the owner) to ask if the work was completed and if it is satisfactory. You have paid for a claim that was not completed. The contractor did not determine where the leak is. You need communicate with the owner of the home. Your service is unacceptable.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 2nd, 2022

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Leticia Riley League City, TX

This was my first service call and it took a week and a half to get someone out I had to call back multiple times. I finally asked for a different technician

3 years ago

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Private Miami, FL

I made a claim, technician couldn’t repair. I kept calling technician no return call. This dragged on for 4 months and now Choice closes out claim and makes me pay another warranty fee. How unfair can you get! Greed!

3 years ago

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Karim Farishta Dallas, TX

Tacknition so nice and humble He understane. Problum very well i wish evey time if i have issue he is the one can come

3 years ago

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Rosemary Lewallen Los Angeles, CA

It's easy to report a claim. The claim is handled efficiently. Communication with the technician is good.

3 years ago

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anita lacy Roswell, GA

I’m pleased the problem was fixed within 24 hours. The service technician was very respectful and nice.

3 years ago

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Sylvia McClain Gonzales, LA

The technician was very knowledgeable and my case manager was very helpful, she went above and beyond to accommodate

3 years ago

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Barbara Chanta Decatur, GA

The money they offered to replace my over the range microwave cannot purchase a new microwave. I need to put twice the amount of money or more to replace my microwave

3 years ago

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Yvette Hazan Great Neck, NY

rep was very courteous and clear there was no need to ask more questions she explained the process very clearly

3 years ago

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Brenda F. Cincinnati, OH

Agent was courteous & professional which goes a long way since customer service is seriously lacking these days

3 years ago

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Marie Johnson Gainesville, FL

CHW are a reputable group. They quickly assigned subcontractors to requested work orders and I’ve been pleased with service and timing.

3 years ago

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Marlene Hervey Loveland, CO

Very good, liked the service with Jay's Appliance. But to cash out a washer was a little cheapish... but overall good

3 years ago

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Julanda George Alabaster, AL

The clarity on information was accurate and precise. I look forward to coverage you will offer us for our safe haven.

3 years ago

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Ken Osterhoudt Port Saint Lucie, FL

Our Tech came, saw the problem. Went and got a new garbage disposal which was causing our water back up!! Good job

3 years ago

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Michael Eisen Kristine Dorn

First thing the lady Amy T seemed to know what she was talking about. The Address on the contract is wrong. Hard to write a review 2 hours after i signed up for it. For this reason, I can only give it one star. But Amy T was very nice and took the time to call me back and answered all my questions in a very professional way.

3 years ago

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sharman bolt Staten Island, NY

Just signed up, the agent was patient, calm and very helpful . I did not feel rushed or obligated to purchase.

3 years ago

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Patricia

Choice Warranty listens to you about your problem so they can get the right company to correct the problem.

3 years ago

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Conrad FL

I have been a loyal customer for 7 years. I have an air conditioner that is 22 yrs old. It stopped working due to age. Choice Home Warranty denied my claim, they said to lack of maintenance, most ac units don’t last 22yrs. Do not use this company! They will not pay for replacement.

3 years ago

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Isabel Marrero

I was speaking to a man asking questions and he hung up on me ….the second man apologized so I continued my questions and joined…..

3 years ago

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Neil Weinberg Albany, IN

Sales Rep (Greg) has helped setup my original home which I transferred to new owners as well as our new home. Greg has been extremely helpful.

3 years ago

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Jane Huguely Barnesville, GA

Choice sucks. As far as I can tell it is useless. They are not timely nor considerate. They have unknown exclusions if you did not real ALL the fine print. The plumber from Hughes was the only thing that was good. He was professional and thorough. Plumbing excluded from normal wear and tear, how else is there problems with plumbing.

3 years ago

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sadegh khamooshi Woodland Hills, CA

Choice Home Warranty is not good at all. My dishwasher stopped working and they did not fix the problem. They decided to pay me half of the value of replacement only !! They are very unreasonable . This company is not honest at all.

3 years ago Edited September 26, 2022

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Laura Stanger Miami, FL

Jessica was very helpful in resolving the $75 service fee on warranty work guaranteed by service provider

3 years ago Edited January 10, 2024

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John Davis Germantown, TN

They have been very responsive and have found great service teams. We now have a/c again thank you so much.....

3 years ago

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Glenn Arrington St. George, UT

CHW fulfills their promises as listed in the policy booklet. We are happy to be covered by this policy.

3 years ago

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JJ L Lexington Park, MD

scam company that does everything in its power to NOT cover anything, up to and including making false claims about manufacturers warranties. They will deny you claim and state it is covered by a mfg warranty in hopes that you won't fight back. If you DO fight back, they will delay and delay in hopes that you will give up.

3 years ago Edited September 23, 2022

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John Heinekes Raleigh, NC

Choice Home Warranty's service has been great. Much better than the last home warranty company that we had before.

3 years ago

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Gene Owen Houston, TX

Two claims submitted and problems both times. First time they sent an unqualified technician. Then days went by before I could get another tech to diagnose the problem. Second time, tech was scheduled quickly, but Choice denies clam after tech said they covered this claim all the time. I am very sorry I went with Choice.

3 years ago

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nancy richman Highland Park, IL

Not being able to talk to someone with English skills is a problem. Very poor service. I was scheduled for a call a week after I started the claim, the technician never arrived, after I waited all day, very difficult to track down the problem. Rescheduled for 5 days later. 10 days after claim initiated.

3 years ago

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Amanda Trotter Brownsville, TN

Sometimes the technicians are unreliable. Our claim for our plumbing was completely denied. We never got our fixed by a technician in the middle of summer. Three technicians have been scammers.

3 years ago

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Mila Liv Valley Stream, NY

Came in time, called before as promised, Always picked up the phone,I need to reschedule was no problem

3 years ago

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Nichelle Ashburn, VA

They can't never fix anything only thing they do is make sure they get the surcharge, if you can't fix the problem then don't charge the surcharge maybe a gas charge They are WORTHLESS I have had them for 2 years had 2 service call and neither one of them qualify for fixing. My contract is over with in October and I'm NOT RENEWING.

3 years ago

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william elman Charlotte, NC

Everything fine except sales rep. was a little pushy putting pressure on buying 6 year and 3 year plans. Other wise he did fine.

3 years ago

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Kee Saythavy Boise, ID

Excellent customer service rep. He is going above and beyond. I am happy with his knowledge and willing to help.

3 years ago

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Rizwana Gill Charlotte, NC

Things do get taken care of , but sometimes you have to wait for few days, if a part needs replacement.

3 years ago

Choice Home Warranty Reviews