Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Stacey Strickland Kings Mountain, NC

5 stars for the technicians but 1 star for choices bc they will deny you and says it's an add on when I built the home and it's a requirement for the builder and city. Expansion tank panel board for your heating/AC and other worker. I'm over them will be looking for another warrant.

3 years ago

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Joseph Vuchak Philadelphia, PA

The quick respond to my problem and the importance of the furnace not working getting it repaired fast

3 years ago Edited January 10, 2024

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Mary Nall Quincy, FL

It took some time for a contractor to be assigned. But once one was, I was extremely happy with the service provided by Bring The Cool.

3 years ago

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Paula New Haven, CT

Horrible. Still waiting for a check to pay for our replacement appliance. The check does not cover the replacement. We will have to use a broken appliance and use our money to help replace the appliance

3 years ago

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Kim Greenwood, IN

They found a way to not pay for the repairs. They said the heat exchanger was bad. It has a prorated 99 year warranty. To replace it it would cost more than a new furnace since it is prorated. It took 5 days to get a technician to come out. I had to pay another company verify since the one Choice said it was his best guess on what was wrong.

3 years ago

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Eric Cleveland, OH

The company takes $ from your account monthly, but when you have a claim, it is hard to get in touch with them. They are supposed to send people to your home to repair the items. I ended up having to call call the repair man and pay for it out of my own pocket. It's been more than 30 days now and I'm still waiting for my reimbursement from them.

3 years ago

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Mark H Grand Island, NY

My initial contact with the company was good I have not had to use the product yet but phone service was very good

3 years ago

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Kendra Bosque Milwaukee, WI

This would be a much better service if it didn't try to cheat it's customers. High monthly premiums high call pays and constant denials of claims or the cheapest fix. It's no wonder it takes over a month to get things fixed.

3 years ago

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Sherry Cannon Conyers, GA

Showed up exactly as said,work was all done in a timely matter and explained what he done.problem was a success.

3 years ago

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Thomas Love Madison, TN

Liked prompt attention and pre call. Fast repair and waiting for me on phone from hospital. Excellent repair job.

3 years ago

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James Nowland Ocean View, DE

When speaking to the customer representative he was easy to understand and he laid out several payment options.

3 years ago

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Christina Rose Cincinnati, OH

Tech was very nice and informational, he consulted with us as to what to d and the problem was resolved.

3 years ago

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Sharon Manteca, CA

I filed a complaint one afternoon. By noon the next day I had a new ice maker. I was impressed with the ease.

3 years ago

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Judith Payne

Every time I contact Choice Home Warranty for a repair, I find that my copay has gone up and that the time for the contract to end has been extended for another year I don't plan to renew.

3 years ago Edited January 10, 2024

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Denise Eichler Blue Springs, MO

The plumber was professional and thorough. He discussed options with us and no pressure on what to decide.

3 years ago

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Tito Morales Columbia, MD

The plumber was very understanding. Stayed in communication with us. And did the job quickly and efficiently thanks

3 years ago

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Chris Ritze Columbus, OH

They find someone to fix your apliance and see you don't get taken advantage of. When a apliance needs replacing, they do not replace it. They only give a fraction of the price for a new one in form of a check. Then you will have to go purchase it and install it yourself.

3 years ago

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Abigail Lawson

Tech arrived as scheduled, assessed the situation, returned and fix air conditioner, which is working great!!

3 years ago Edited July 19, 2023

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Cheryl Carter Denver, CO

-100%. The absolute worst and most dishonest company I have ever dealt with! Why would you give someone an effective date and then tell them when they file a claim on that date that it's not effective. Send a technician out the technician charges you but says your claim is invalid. I wouldn't recommend you to my worst enemy!

3 years ago

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John Carritt Madrid, IA

I have been a member for 4 years and when my washing machine broke down i had to pay a 85.00 service fee for someone to tell me they would not fix it because it would cost too much. I was offered a 343.00gift card to replace a 1200.00 washing machine. Buyer beware this is a company of Grifters ripping off people.

3 years ago

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Sue k Pensacola, FL

Past experience has been hit or mis. This service call Elsa’s 1st declined and then approved so I was confused but after calling rep 12/20 was assured it was covered

3 years ago

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Donna Charlotte, NC

We thought they were great when they kept fixing our old ac unit but when it came time to replace it they stated it was not normal wear and tear. Our unit was 20 years old and has been checked by 2 other reputable companies who have tried to fix it and it cannot be fixed. I would NOT recommend this company.

3 years ago

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Jesse Reyes Oxnard, CA

I like how I was able to file a claim online and the rest was taken care for me, it was easy and fast.

3 years ago

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Craig / Pamela Tyler, TX

Very knowledgeable and professional technical experts. Quite good at diagnosis, knowledge of most likely root cause. Easy to work with.

3 years ago

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Claudia Martinez Fort Mill, SC

They don’t cover much, I’m forced to pay out of pocket, and so not sure how they are helping me. I have to pay for a new pool pump, and new water heater valves, because they just outright reject the claim. It’s been frustrating.

3 years ago

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Person Watcher Boardman, OR

Customer Service was excellent. They made me relax while I was presented with their senior an former military personnel discounts.

3 years ago

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Kevin Buker Washington, DC

Overall, making a claim is fairly easy. Follow through is problematical, and customer service entirely depends on who you get.

3 years ago

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Blanca Borceguin

My water heater went out and it was replaced with a lower grade unit ($425 retail) and I was charged $753.70 for unit and installation, plus $65 for the service person to come out to my house. I could’ve paid lower without Choice Hole Warranty. I would’ve even gotten the same grade or upgraded my water heater.

3 years ago Edited April 5, 2024

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Vernetta Hughes

He was very professional and explain the whole procedure to me. I would definitely request Ozone Services again.

3 years ago

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Ralph Leight

I called on Dec 9th to get my plumbing fixed as of Dec 12th still not fixed say plumber will come Dec 15th that's a long wait to use the kitchen sink.

3 years ago

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Lloyd Warren St. George, UT

Well they were a little slow on scheduling us to be looked at. But the five-star technicians they sent to us were awesome

3 years ago

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J Curling Silver Spring, MD

The service rep was courteous and knowledgeable and explained the broblem in simple terms. He was courteous. Thanks

3 years ago

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Dixie Cornell Anchorage, AK

Always worked wmgreat until recently. They sent me a thing saying find your own person and we'll reimburse you in 30 days, if you take pictures and jump through all these hoops properly...but if I don't get everything they require I am outta pocket. And they just stopped trying to find someone.

3 years ago

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Richard Aronson Highland Park, IL

responsive to our plumbing needs and the plumber immediately spotted the need for the repair of the toilet

3 years ago

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James Langley Gerald, MO

My technician was great. Unfortunately the home warranty company declined my claim in part by their clause “Known or unknown pre-existing conditions are not covered”. I thought the reason to purchase a warranty is the unknown conditions.

3 years ago

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Elizabeth Murphy Cleveland, OH

The tech that came to my house was fabulous! Best yet! Down fall is the warranty company not approving anything to be fixed again. Tech awesome warranty company sucks!

3 years ago

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Judith Sandvoss St Louis, MO

Eric fixed the problem with out making a mess. And in a timely manner . He also has a nice personality

3 years ago

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Janie cavazos Austin, TX

Prompt service and technician was very helpful and explained exactly what was wrong with the air conditioner

3 years ago

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Reginald Washington Valrico, FL

Denied claim for a water heater leak, which a claim was submitted and approved previously in the past year for a different issue of the same water heater. Now, it was considered a "water storage tank" when a claim was submitted by the technician to replace it.

3 years ago

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chris b Olive Branch, MS

Five Star Plumbing provided excellent and fast service. Would definitely request this company again.

3 years ago

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JRandy Will Saint Augustine, FL

Choice Home Warranty talks big but does not back it up. On my first claim it took 41days to get it resolved and all it was the washing machine transmission. Seems like they have a job to do, and that job is to keep putting you off while they continued to badger the repairman.

3 years ago Edited January 10, 2024

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Randall Cue

They don't cover there warranty like your policy said they would. The company decided how much they give for your what ever broken in your home. They don't replace it with a knew one. They give me 338 to replace my double bake oven..They start at 1300. Hundred to 1600 Hundred. So I have put money with that for to replace my stove

3 years ago

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Kyle James Palm Desert, CA

Daniel called while I was on line to your web site, he was very polite and provided me with all the answer's I needed.

3 years ago

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Rev. James Clifton

The agent was professional and courteous and answer all our questions. He's very engaging and very friendly.

3 years ago

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Jerry Coeur d'Alene, ID

I like the fact that I have a phone number with his extension if I have a problem with anything, this is a plus.

3 years ago

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Jean besisto Phoenix, AZ

The service was good. The problem was repaired quickly, & the technician was very professional. Good resolution.

3 years ago

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Will Flathers Fredericksburg, VA

Seems like a rip off or false advertising. The warranty only covered labor for our water heater replacement, leaving over $1000 out of pocket expenses for the water heater itself and other items. If we had known that in advance, I would have hired a plumber and gone with lower cost equipment. I do not plan to use this business again.

3 years ago

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Gary Salerno

I had a mixed experience with customer service. They generally do a great job, but I faced issues with my kitchen faucet that weren't resolved as well as my refrigerator problem. Overall, they took care of me during my interactions, but there's room for improvement.

3 years ago Edited January 10, 2024

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david Proctor Gulf Breeze, FL

Makes commitments and don’t deliver. Yesterday ice maker problem. Tech said Samsung Never said was under warranty. Choice denied says man should cover. 2 years ago on 3 yr old dryer got 350 I believe. Replacement was $600. Was told ice makers covered now denying. Just want to get rid of choice

3 years ago

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Suzan Falkner Harker Heights, TX

Customer service has always responded to my concerns. Thomas made my day by going beyond the expectation!

3 years ago

Choice Home Warranty Reviews