Choice Home Warranty: Read 46,192 User Reviews From Real Homeowners

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Lu Rene Huntersville, NC

Worst company ever. Do not buy from them. All my claims denied. And vouple of times because they were not sure it was a covered claim, a technician came just to collect service fee and tell you that its not covered! DO NOT BUY FROM THEM! They don’t deserve a 1 star. Tgey deserve shutting down business!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with your experience. Our Consumer Advocate will contact you directly for further assistance.

Jul. 10th, 2019

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Justin J Charlotte, NC

This company doesn’t cover repairs to the HVAC system so watch out. The sales rep will tell you they cover everything but in reality their coverage is poor at best. Please beware with this company as the manager I spoke with (salahudeen N) was incredibly rude and did not attempt to help the situation at all.

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 9th, 2019

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Deborah Fausset Houston, TX

Your policy is terrible. You don’t cover items you say you cover. You call multiple times, I tell you the same things over and over but you don’t listen and you don’t do anything about it. It takes several days to get an appointment with anyone. And they never FIX THE PROBLEM OR ISSUE!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jul. 2nd, 2019

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John Sweklo Calhoun, GA

Very easy renew process. Just called and it was done in a few minutes. Got instant email confirmation.

6 years ago

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Jose Kissimmee, FL

Technician came out inspected my AC system said the system needed to be replaced it took Choice home Warranty less than two minutes to Deny my claim have been a customer with then for more then 4 years please do you homework and chose Another company stay away from choice home warranty

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 1st, 2019

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Suzanne Metzgar Colleyville, TX

Not worth the money. It's a scam. They make getting service difficult and when a service tech does show up, they are low quality. Getting reimbursed for a quote they told you to go get yourself is impossible and they lied about the contract being refunded if you cancel. I have 2 years left and they won't refund anything. Total Scam.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Jun. 24th, 2019

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John Nunez Chandler, AZ

The repiscentative was very good and explained everything very well.l was very satisfied with the deal l got.

6 years ago

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Terry San Antonio, TX

I’m been satisfied with all services. Customer services are great. You get to talk to a person not a machine.

6 years ago

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Debra Smith Springfield, MO

I’m the 5 yrs I’ve been with them and on three different occasion when I needed an appliance that was new broke down they have all these clauses of stuff not covered and never paid on one of them. Even the vendors don’t want to work fir them cause one told me they delay paying them. Would never recommend this company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 19th, 2019

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BODUSM Virginia Beach, VA

This is my 2nd issue with Choice Home Warranty. Both times they said my AC is not covered. They will find a way to justify non coverage. They are also very slow in processing your claim. The truth just needs to be told that is all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Jun. 14th, 2019

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Marmar Allen, TX

The customer service quality is so bad and the contractors quality is awful . the technician wife came in soon as she got in the door asked how your going to pay for your diagnostic took the money and left they did not fix nothing or install anything.. they looked scary and unprofessional . I just paid them to get them out of my house...

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 13th, 2019

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Irene Algeri West Mifflin, PA

Iam very pleased with there service. Would recommend then to everyone. There service is very fast when you call them.

6 years ago

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Michelle Rice Tuscaloosa, AL

I have been a customer for almost a year.My first clam was for a broken oven.That was 8 weeks ago and it still is not fixed. They owe the service contract company too much money and they will not fix my oven until they get back money owed . Very poor business practices.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jun. 10th, 2019

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Janice Rooker Buford, GA

Great service from the AC technician. He explained my problem very thoroughly. I highly recommend him.

6 years ago

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Rommel Keller, TX

Horrible company don’t use them. Hose Bibb broke, they won’t fix it. Air conditioner on house I bought went out, they won’t fix it. They won’t fix the fact that there is no hot water in my master shower in a house I just bought. HORRIBLE!!!!!!!!! READ THE FINE PRINT

6 years ago

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john Branch Little Rock, AR

YOU GAVE ME A FINAL QUOTE FOR 134.00 PER MONTH THE CHARGES TO MY DEBIT CARD WAS OVER 299 I DON'T LIKE YOUR WAY OF DOING BUSINESS ID LIKE A REFUND N DONT CARE FOR YOUR COMPANY yu can contact me by phone

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration John. Your funds have been refunded.

Jun. 6th, 2019

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Likeisha Guyton, GA

My dishwasher broke. They did get my appointment set quickly. Once he came out after about five days of trying to get in touch with them. And the representative they assign me to said 179 to replace what? Can u buy with that there just hard to get in touch with.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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E. Smith Madison, MS

The name says it all. It’s their CHOICE what they want to fix. Read the contract before you start with them. They have so many exclusions that other warranty companies cover. They take weeks to fix something. No return calls. I would not recommend.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.

Jun. 5th, 2019

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Brenda McDonald Plano, TX

Courteous, timely & professional. I don’t have 40 characters to say thank you for quality service.

6 years ago

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EM Sherman, TX

This experience was my first time to call for warranty service. It was prompt and I was very happy with the results.

6 years ago

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NICK GRIMALDI Katonah, NY

When ever I call they tell me it is not covered, Every excuse to not have to cover the product , IF IT BREAKS UNDER NORMAL USAGE IT IS NOT COVERED , THAT MEANS THAT IF YOU DONT USE IT, IT WILL BE COVERED

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 23rd, 2019

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Maritska Giacone Youngtown, AZ

This company is a complete rip off don’t waste your time or money. Even after they said they agreed the repair should be covered they still refused to repair. Cancel your plans if you currently with them. I had referred 3 of my family members and now they will be canceling as well.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Mark Charlotte, NC

Brutally bad - their business model is to beat up both the customer and the techs. They have more reasons to not pay a claim than you can dream of. Find out how much the premium is, don't buy their crap plan, and save the money and buy your own stuff when it breaks down.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

May. 31st, 2019

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Kenneth Broussard Houston, TX

Not happy with Choice. Have two homes. Claim denied in winter that was corrected by a different contractor. Claim again denied in summer that was corrected by a different contractor. What is going on with Choice? Both times first contractor wanted to sell us a new system.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

May. 31st, 2019

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Wayne Johnson Saint Paul, MN

They are very deceptive and dishonest. Contractors stop working with them due to taking up to a year to pay. Agree to pricing and then will not pay unless you accept less. Homeowners beware that you will be responsible for the balance.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 28th, 2019

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Leonard Kutyla Aydlett, NC

When I called to see what was happening with my claim all I got was a message to call back during working hours, your book says 24/7 a misrepresentation.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback Leonard. You are able to place a claim 24/7, by either calling our toll free line at 1.888.531.5403 or logging at the account center at .

CHW

May. 23rd, 2019

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Noreen E Alberts Sun City, AZ

I've been waiting since 11:00 for a service man to evaluate my claim. It is now 5:20 and no one has shown up. I am MORE than a little disappointed in this level of service. He does not respond to my phone calls and the office in New Jersey is CLOSED as of 5:00. They just disconnect you!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records confirm that the technician has completed gone to your home and obtained the diagnosis for your unit.

CHW

May. 23rd, 2019

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anthony levon schuler Riverdale, GA

choice warranty has come a long way, latey they have been doing a good job with honoring claims and scheduling appoitments

6 years ago

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Kindra Kickham Chesterfield, MO

They almost never fix anything. I end up having to pay most contractors they send to fix the problem with money out of my own pocket since it’s not “covered,” plus the service fee, so I end up paying more. Now they want me to pay $2000 to replace my air conditioner. What are they covering if I’m spending $2000 out of my pocket?

6 years ago Edited August 11, 2022

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Orval F Ankrom Cape Coral, FL

Service folks or Choice should ask serial number of the unit prior to coming to the home to possible bring the parts for repair.

6 years ago

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Suresh N .Purohit Gaithersburg, MD

SERVICE TECHNICIAN IS COURTEOUS & KNOWLAGABLE SERVICE IS NOT COMPLETE PART IS ORDERED FULL REVIEW WILL BE GIVEN AFTER WORK IS COMPLETED

6 years ago

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Manuel Escalon Missouri City, TX

Great service and great follow up to prepare me for the rekey of my recent home purchase. Great Job! Manny Escalon

6 years ago

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Mark Trussell Decatur, TX

I am giving only 1 Star because there is No option for zero....Chouce spends more time and effort trying to find a way out of a claim than they do to actually help...I have had nothing but bad experiences with Choice. Run from this Company...I will not be renewing any of my Policie(s) with them.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 14th, 2019

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great granny M Owego, NY

The techs that they have sent were good. When my washer broke down they gave me money toward a new one as it was not worth fixing.

6 years ago Edited April 1, 2022

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Margo Robin Moore, SC

Mike knew exactly what the problem was and fixed it quickly and completely. Very happy with service.

6 years ago

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William Andreano Riverview, FL

After to speaking with my son I decided to cancel my service with you do to the many negative reviews we read I called back to cancel but only received a voice mail. I let a message to return funds back to my credit card. I will check tomorrow to see ststus

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

May. 3rd, 2019

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Ramon Nieto Sr. Chicago, IL

I like the fact I can call for a service appointment and very and convenient to setup from the comfort of home.

6 years ago Edited October 17, 2022

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M. Berger Owasso, OK

They will not cover anything that has age to it. They must specialize in crappy new equipment, because when I did need them (2x), we were DENIED SERVICE. At that point I just paid for my own repairs & bypassed their service. It was cheaper than spending the service call & repairs after denial. THIS IS A SCAM DON’T BUY IT!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 3rd, 2019

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Mary

It took 4 days for someone to come out and look at my refrigerator only to be told that it would be another day to get the part (thermostat) to repair it. It took 2 minutes to fix. Lost $400+ in food, 1 1/2 days of work no replacement given. I was charged $2 extra for paying with a credit card. Totally unacceptable....

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 30th, 2019

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Clement Anozie Houston, TX

Zero Star Pure FRAUD False Advertisement Misleading info I wish I read reviews before giving them a dime . They found a reason to deny the claim I made for my Refridgerator. Don't waste time & money on this company. I'm canceling my policy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 23rd, 2019

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Minnie Waxhaw, NC

I agree with others. Don't waste your money on this company. We have a claim in and the service to date has been awful. We have been without full use of our refrigerator for almost two weeks and we are still waiting on a resolution to our problem.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 19th, 2019

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Linda watson

Our repairman was great. He fixed out kitchen sink problem. Very nice experienced person. Thank you Choice Home.

6 years ago

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MOB St. Petersburg, FL

24/7 SERVICE IS NOT TRUE. When you have an emergent situation, 48-72 hour response IS NOT acceptable. I am $350 out of pocket due to your FALSE ADVERTISEMENT of 24/7 service. I WILL NOT be renewing my policy upon expiration. BUYER BE WARE PLEASE. MAKE SURE YOU'RE OKAY WITH RESPONSE TIME of 48-72 hours IN AN EMERGENT SITUATION.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 10th, 2019

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Lisa waller Moyock, NC

I purchased choice Warrenty and I have to say the couple of times I did have a claim, the company found a way to dent the claims. This to me is a terrible choice to pick this company. I will never recommend choice Warrenty to anyone. I even purchased the biggest coverage they had and they denied claims. Waste of money

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Apr. 10th, 2019

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Joylinn Lancaster, PA

Francis was great! He gave us a great deal for 3.7 years and we could not be happier to start with you guys.

6 years ago

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Clarence ladner Cantonment, FL

Our hot water heater went out on June 12 of this year. It is now September 12 and we still have not gotten our water heater repaired or replaced. We have gotten the runaround for three months. They still refuse to fix our system, and all we get from them are apologies and postponements.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Mary Orland Park, IL

The case manager was very rude. The monetary amount given to replace my dryer was about half of what it costs to get something of similar capacity and size. Also, it takes 30 days to get the check. So unless you have the money to replace your appliance upfront, you will have to wait 30 days.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Apr. 1st, 2019

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Anne Sumter, SC

Total crap. Every claim has been a problem. Hot water heater needed replacing. Only element covered. How do you buy a hot water heater without a tank(not covered). Basically they don’t replace anything only the least amount they can get away with. Waste of money!!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 29th, 2019

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Oscar Garza San Antonio, TX

I would rate a zero if there is an option. These guys are total cheat! They will find a way NOT to cover anything and if you try to cancel, they will NEVER refund your unused portion of the insurance. Save your money and not get service from Choice Home Warranty.

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
One of our Consumer Advocates will be contacting you shortly to address your concerns.

Mar. 26th, 2019

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Alfredo Gonzalez Deltona, FL

Choice handled my claim quickly. Went online and process was done right on the website. Highly recommended.

6 years ago

Choice Home Warranty Reviews