Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Dimitrios

I’m very impressed how fast t CHW reacts to a claim and has an appointment set for me with a repair company.

2 years ago

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C. Chin Alexandria, VA

The service company once did not replace our garbage disposal with the same horsepower and changed the sink drain where the water backs up or the water drains slower.

2 years ago

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Larry Salit Simi Valley, CA

Choice was very quick to find me someone to help me. The tech and company they assigned was excellent.

2 years ago

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LeRoy W Brownsville, TX

As an elderly customer,75 years old it is disappointing that they would deny a claim for repairing our leaking bathroom faucet saying that we damaged it. Seems they try to take advantage of the elderly.

2 years ago

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Verified Customer

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Renate Houston, TX

I waited all day, called the service provider three times to confirm, got no answer and no return call. 20 minutes after the time window, I called and finally got an answer. They claimed Choice never gave them the claim. A day wasted and now I'll have to waste another.

2 years ago

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Central Texan Woodway, TX

They only repair or replace at "builder cost" and if builder cost is not available in the area that's just to bad. And they won't even tell you where you can get parts at "builder cost. Choice is a bad choice. I am switching to a good home warranty companyu!

2 years ago

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Ba t

It took 3 days just to get an appointment then it was another week after to get the heater fixed. The technician that came was good fix problem in ten minutes.

2 years ago

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Larry Denham Springs, LA

They were very professional and did a great job and solved the problem. Very happy with the service .

2 years ago

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Verified Customer

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Arlene Sadberry St Louis, MO

Prompt response and timely appointment. Eric H from Open and Flowing was friendly, professional and knowledgeable.

2 years ago

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Terry Mason

Daniel B was informative and patient. He answered ALL my questions without hesitation, and with grace....

2 years ago

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Carolyn Memphis, TN

Service was not done because my washing machine would not do want what I said that it was doing for technican.

2 years ago

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Gloria Richmond, VA

This is the second or third time I have submitted a review for Choice Warranty. Service was nice, timely and professional.

2 years ago

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Janet Vietri Okatie, SC

Each time I have put in a claim, they have been responded to within a day and a repair service has been out.

2 years ago

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Mike Burzminski Cancún, ROO

Choice does not use the best local contractors and the delay to get them to come to fix the repair is several days. For something like a refrigerator, this is unsatisfactory.

2 years ago

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Bethel Fort Worth, TX

Still waiting. Received email that said job was reassigned because original contractor encountered unforeseen circumstances but no one has answered yet.

2 years ago

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Sue Chandler, AZ

They refused to fix our the microwave/convection combo oven because it was to expensive and only gave us $660 for an oven combo that cost $4000 and refused to ever repair it again because they “bought it out”. Terrible company!

2 years ago

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Verified Customer

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Nick Mooresburg, TN

Everything, representative today tried to say my claim was outside of purchasing my home warranty. I’ve had to find my own technician bc yall can’t do it. Really can’t wait to slam your company wot reviews an possibly legal action for fraudulent practice

2 years ago

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Verified Customer

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Olivia Kirby Washington, DC

Poor communication with this agency. They are not clear with how they function and the process in which they dispatch to smaller companies. My claim ended up not being approved and that was weeks ago and still no word as to why.

2 years ago

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Verified Customer

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Lisa Van Buren, AR

My experience with Choice was wonderful. The service contractor, River Valley Plumbing was also wonderful.

2 years ago

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Mary Rockford, IL

It’s helpful to get appliances repaired for not a bad price. Strange thing is after we signed up we get lots of emails asking us to sign up.

2 years ago

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Jackie D Van Nuys, CA

The Agent I spoke to was courteous, friendly, and very explicit. This was an easy and comfortable experience.

2 years ago

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Wendi Phillips Phoenix, AZ

They approve claims and find a repair person fairly quickly to come to the house, even though I am in a remote area.

2 years ago

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Peggy Nevitt Lugoff, SC

I would like to thank Choice Home Warranty for making it so easy to sign up for their home insurance home warranty. Bruce D was also very helpful.

2 years ago

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L40 Spring Branch, TX

The communication has been good with customer service and the service tech (William). The process of submitting claim is easy as well.

2 years ago

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Bjbd Hayward, CA

Very up-and-down service! Washing machine repair two weeks ago was completely unsatisfactory. This week, air conditioning service with Cold Stone AC was incredible!

2 years ago

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Rene Vides Los Angeles, CA

Great company to have in case you need appliances to be repair. Feel great to have great company looking up !!

2 years ago

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Avery Redd Richardson, TX

They never cover anything when you used them they find way no cover your parts are any leaking items . I could get the replace the air conditioning inside so I replace it . I had sewer pipe leak and they said they could fix it they are a total rip off .

2 years ago

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Christina Valencia, CA

After the technician left our washer is louder because it is stronger in the spin cycle than ever!! Amazing!!!

2 years ago

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Legality Notice

Choice Home Warranty, great customer service, very patient and professional. Here is to 100 more years together

2 years ago

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Verified Customer

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Ed Booker

Claim approval was denied for claim filed as a result of shoddy repair performed by CHW dispatched technician. Substantial water damage to our home was caused by the failure of technician to properly clean up debris after completion of air handler blower motor replacement.

2 years ago Edited May 15, 2023

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Verified Customer

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Edward Covington, LA

It takes a little bit of effort but is worth it. Some of the contractors don’t come back and hear to start again sometimes. But overall it works.

2 years ago

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Jeff Birmingham, AL

Slow to respond and approve work My AIr Conditioner went out in May Took 2 months to get approved to replace It’s very hot in June & July in Birmingham,AL

2 years ago

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Julie Goodman San Antonio, TX

The scheduling the technician was prompt and he did a quick evaluation and fixed the problem. Thank you!

2 years ago

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Max Springfield, VA

My central air was broken done but Choice warranty didnot take care of it according to the contract.I have 4 houses under choice warranty I had to call private company to come and fix it , it did cost me $1400 Choice isnot there for you when you need them Thank you Max Taheri

2 years ago

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Edith Suarez Sarasota, FL

Prompt and courteous service. Service was assigned timely with follow up email and technician information.

2 years ago

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Rodney Willoughby Chicago, IL

This company is HORRIABLE. Do not use them. They list major items that they will cover. Then when you have a unit goes down. They tell you that item is not covered and you (the Home Owner)will be responsible for X amount and Choice will cover the Labor A joke. Will never give them a good score on anything

2 years ago

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Verified Customer

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Shajahan San Ramon, CA

the job performance was excellent they were clean and explained what the issue was I am very happy thank you

2 years ago

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Arthur Charlotte, NC

Choice sends a technician in a very short time. All the technicians have been very good at their craft.

2 years ago

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Shirley Farmersville, TX

The couple of time they have actually paid for service would have been cheaper for me to pay to have them repaired than pay the $85 each visit plus the cost of the warranty program.

2 years ago

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p bailey Austin, TX

prompt service, knowledgeable technicians. Was disappointed that water softener wasn't allowed to be covered. isn't it part of the plumbing system?

2 years ago

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Verified Customer

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Max

My AC and heating system was broken done According to the contract Choice home warranty was supposed to fixed the problem but they denied it .I have 4 contracts under their policies, I am going to cancel my contact with them

2 years ago Edited May 15, 2023

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Verified Customer

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Ave Reagor Apollo Beach, FL

I don't like that the repair service schedules an appointment for me first before ccalling to ask me for a convenient time to come out to my home for servicing.

2 years ago Edited January 10, 2024

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Verified Customer

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Louise Everett, MA

They seem to be a very good company, but some of their technicians are somewhat slower than I expected. Maybe I expect too much.

2 years ago

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John P Fayetteville, GA

AC WENT OUT DUE TO A BRAKE IN GAS LINE. AC WAS WORKING FIR FOUR MONTHS POST PURCHASE OF HOUSE. Choice would not repair because it is not a part of the AC system. Absurd way to not cover an extremely important component of the home.

2 years ago

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Verified Customer

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steve magr Tampa, FL

The response time was fast.The repair made the same day . I have been with other home warranty companies so I know .

2 years ago

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Don Sierra Vista, AZ

Poor service, unable to understand service representatives based outside CONUS. That is a real detracting from the quality of service. And not making full reimbursements for the actual cost of repairs or replacements puts a sour note on the quality of service and company.

2 years ago

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Verified Customer

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Micheal Gibbs El Centro, CA

They lied about having enough contractors in this area to service our needs. Even though I was supposed to pay only $85 a claim I ended up pay the whole fee for service from their contractors. It took 5 days for the electrician to show up.

2 years ago

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Verified Customer

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David Conway, SC

After 4 trips from the technicians, my refrigerator is still not working. If they can't fix it, I need to purchase a new one as I'm losing food ,. What is the criteria for replacement?

2 years ago

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Verified Customer

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Tiffany S Alexandria, VA

If choice home warranty didn't still owe me $94 from a duplicate warranty that was cancelled in back in December 2022, and that I've already called 4 times about, I might have been able to rate this higher; but, I will definitely not be renewing.

2 years ago

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Judy B Folsom

The tech was on time, explained the problem and installed the part. Happy with the service. Thank you

2 years ago

Choice Home Warranty Reviews