Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Brian Beaufort, SC

Well all I can say is the first repairman never finished the job, finally had a second man come and he was able to get it running again, but then said the first guy broke the seal so no it leaks.

3 years ago

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Verified Customer

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Linda San Antonio, TX

3 years ago

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Tom Los Angeles, CA

They have covered all my repair claims, although it may take a few days. The last claim was taken care of in a mater of hours.

3 years ago

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Joyce Brown Charlotte, NC

I am so thankful for the prompt service CHW has. The contractor was nice, knowledgeable, and helpful.

3 years ago

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Lili Knight Forney, TX

They don't take care of their customers. They have shoddy, unreliable, rude, misogynistic, Non-English speaking, obnoxious, and even worse descriptive words service providers. They don't tell you how many are coming to your home for a service call, ie. I was told 1 provider, but 3 showed up. If there was a way to leave a negative score, I would!

3 years ago

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Verified Customer

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VALERIE

CHW representatives do as good as probably representatives of other home warranty companies. Helpful, but not too interested.

3 years ago

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Mary Jo Wright Freeport, IL

I have been getting the run around for a month now. Choice will gladly take your money then refuse any claim submitted. Your case manger will never answer the phone and you will have to explain the issue over and over, Choice will escalate the issue and…shocker…refuse the claim without a valid reason why.

3 years ago

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Verified Customer

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Joseph

It took 4 days before Choice was able to respond for furnace which was not working in February. They do not have service people in my area. Then parts were needed which took another 6 days before they were available.

3 years ago

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THOMAS J CARLINA Saint Augustine, FL

Prompt service on a claim; The service contractor is scheduled to be here in one day. Awaiting tomorrow. Quality of work t/b/d upon completion.

3 years ago

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Catrina Ortiz

I spoke with a female representative who supposedly was my personal agent. She wouldn't go any higher than $343 to replace my washer & the least expensive at Lowes was $498. I've had this company for 4 yrs. but there won't be a 5th!

3 years ago

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B Thomas Memphis, TN

It's worth the Money I pay for premium & deductible. But for stress & headaches you go through to get them to follow through is like pulling teeth. Poor customer service, lies, lies, & more lies. I've Never dealt with a Business that tell so many lies & give you the run around. My God!!!

3 years ago

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Sheila Gomez Englewood, OH

Let me make this perfectly clear, the rating above is for the Technician that was assigned to our claim from Hubbs Heating & Air.

3 years ago

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Cathy San Antonio, TX

They responded quickly to my request. Always made sure that I was pleased. Courteous and efficient.

3 years ago

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Michael Self Calhoun, GA

He was very knowledgeable and ordered the parts and scheduled the repair to fit my schedule. Nice guy

3 years ago

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Larry Morales Kyle, TX

The lady I contacted on the phone was very pleasant and knowledgeable, she answered all my questions.

3 years ago

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Addie Pine Knot, KY

The salesman Greg tricked me into a five year policy and charged my card 2975 dollars. Called him right back because he said it was 29.75 a month and 595 a year only. He refused to get back on the phone . My card was charged twice

3 years ago

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Stephanie Galloway Arnold, MO

Awesome and friendly customer service. I don’t have to wait a long time for a claim to be processed.

3 years ago

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Great Service

The service people came out the very next day. Were on time and enjoyed conversations with them. Love this service!

3 years ago

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John Pancari Petrolia, PA

Choice quickly matched me with repair technicians and my issues were resolved in a very timely manner.

3 years ago

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Liza

Dislike , ive been waiting for a technician since january and send me somebody on february about 6 weeks for a plumber. No priorities . 6 weeks. Now i call and the phone is always occupied. No priorities.

3 years ago

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Decarlo Dove South Bend, IN

They absolutely do the bare minimum to fix or replace anything. They definitely is not trying to fix anything or replace anything for free. So you better make sure nothing happened that could have been avoided. They only gonna fix or replace if it’s been worn out due to wear and tear!

3 years ago

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Steven Drotar Sandusky, OH

Milan, from New Jersey, was quick to call and help me with any questions I my have had about Choice Home Warranty. She did a great job.

3 years ago

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Edward Washington, DC

I tried to explain to the appeal claim review that our washer was top end and that the money offered would not even allow me to replace it with even a midrange washer I was offered $547 and on sale the model we chose was priced at $698 and they would not budge . Not what we expected.

3 years ago

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Shannon Shuler Blythewood, SC

We've had no issues at all. They are responsive and contractors have been quick and very professional.

3 years ago

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Demetrio Carrasco Plainview, TX

Currently dislike. Claims taking to long to be resolved. At this time. I'm currently paying for someone to come tell me that my appliances are broken. When I already know that. That's the reason I need you in the first place.

3 years ago

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Raymond Stewart Miami, FL

I'm looking for a new company because every time my plumbing goes nobody ever gets back to me and it takes a week I had a leak issue plumbing issue I had to call somebody from the outside to fix it why do I have insurance for so I'm looking for a new company

3 years ago

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Jannyce Barnes Minneapolis, MN

Excellent customer service and value for great coverage and fast reimbursements. I highly recommend.

3 years ago

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Larry Goins Pahrump, NV

Does not provide timely, local vendors! I have had to find my own vendor almost every time, then reimbursement takes 30 days. One vendor that was dispatched showed up in a sports car. Based on appearance, they did not give me much confidence! Hard to contact and seems more concerned about trying to find a way to deny coverage.

3 years ago

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Joseph High Point, NC

The customer service was exceptional. The customer service representative was exceptionally knowledgeable.

3 years ago

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gab ose Garland, TX

The rep. I spoke with was very arrogant, cocky, and unwilling to listen to customer. He wants it his own way and not willing to listen to customers. In my opinion he doesn’t merit working there. He practically hangs up on me!

3 years ago

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Mark Anthony

Service is bad. They can chose to replace your unit, example, wall mounted microwave, or they can chose to pay you the current market value of your appliance-like a used car! Wow! And your left on your own trying to remove and replace the unit.

3 years ago

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Kim Thomas Charlotte, NC

They sent a very polite technician Name Mario, who explained everything to me. And submitted the work order to be done.

3 years ago

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Anthony Brown St. Petersburg, FL

i was happy with the service guy but enraged with choice. i did not receive phone calls to set up service time so i had to reschedule twice because of conflicts. Once serviced I was denied. The denial was a shock to all and made me look at Choice as a company that didn't keep their word.

3 years ago

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Lin M Denver, CO

Friendly customer service quality repairmen and timely information about any issues pertaining to repairs.

3 years ago

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Christian Charlotte, NC

So far in the years that I realize that service, they have always been quick, and Johnny on the spot with everything.

3 years ago

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shannon fields Sacramento, CA

The agent as well as the costumer service person who called were very kind and able to answer all of my questions.

3 years ago

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Papi Libre Edison, NJ

Buyer beware! The worst company I’ve dealt with. They’re totally inflexible and read off a script to make the customer experience as frustrating as possible and provide the bare minimum for your claim. Once they decide on a claim they refuse to reconsider it under any circumstances, Avoid them.

3 years ago

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Judy Smith

Major snafu on scheduling a dryer claim, Great service on scheduling a refrigerator problem and garage door claim. Still no appointment for a heater issue after 11 days. do you really?

3 years ago Edited December 12, 2024

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Suzanne schnell Cape Girardeau, MO

He did an awesome job. You are likely to have him on your staff. Unfortunately. I don’t remember his name.

3 years ago

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Pat Goodview, VA

I’m very frustrated with the lack of service. They scheduled a technician to come 2 times and they were a no show and they said they would find a new technician which they did not. Asked for a manager to call but they didn’t. I am trying to get a company that I found to get all the paperwork they need to get my heat pump fixed

3 years ago

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Kathy Lubbock, TX

NOT happy,at all,with replacement toilet. I had a handicap toilet with elongated seat & they replaced with handicap round seat. NOT HAPPY AT ALL WITH NEW TOILET with one exception that I do like how it flushes & flushes with force. I was very pleased though with the plumbing company they sent out

3 years ago

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Debbie Cobb

I'm not sure yet.will need to wait until I use the service. Representive was very helpful, answered my questions thoroughly, gave me peace of mind.

3 years ago

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Jill Redmond Warren, OH

Great company Made request for service one day and plumber came next day. Worth it just so someone shows up

3 years ago

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Bert Olathe, KS

Was very disappointed with call regarding furnace no heat. Have serviced regularly every year and was still told that the furnace flame sensor was not covered.

3 years ago

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VS Lake Zurich, IL

Company only pays for "builder" grade equipment which is lot lower quality than our existing equipment. Some services are supposed to be covered that they did not and when I appealed and followed up several times, still haven't heard back. Stay away from this warranty company!

3 years ago

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Larry Pittsburgh, PA

Do not have a choice on what maker model. The replacement of an appliance will be. Would like to upgrade, but they do not give you that option. Even if I'm willing to pay.

3 years ago

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deidre tripoli Kailua-Kona, HI

Very disappointing service. Service technicians on this island refuse to work with this company. Very difficult to navigate the website and difficult to speak with an actual person to resolve these problems. I'm sorry I ever signed up for this warranty.

3 years ago

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Carrie Richmond, TX

Poor customer service, long wait times to get a contractor to your home. Will not renew with this sub-par warranty service. Used to be so good in years past, but so deficient now.

3 years ago Edited January 10, 2024

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Christy Mansfield, TX

Choice Home Warranty send out subpar people who do not know what they are doing, nor have the right tools on their trucks. My husband had to loan the plumber the right tools to take apart our faucet, which he then lied about the issue and voided out our warranty.

3 years ago

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Muzette Alcocer Bentonville, AR

Customer service is difficult to deal with, the resolution team is hard to get in touch with. I've been made promises and they haven't been kept, I filed a claim in July of 2022 regarding my ovengama it is now February 23 and it still has not been fixed or replaced.

3 years ago

Choice Home Warranty Reviews