Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

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Darlene Livingston Warner Robins, GA

The 1st technician they were going to send had a problem and changed the appointment and didn’t show up for the second one and couldn’t contact him. Then they sent a 2nd technician who walked in the door took the money for the service call and walked out and didn’t even look at the dryer but sent a Diagnosis they said it wasn’t covered cancel them they aren’t worth the aggravation

3 years ago

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George Schimmek Miami, FL

My water heater began to leak. After having on of their approved repair companies visit to verify that a repair was not possible, I was told that a tank leak is not covered, They would only cover replacement parts, none of which were needed.

3 years ago

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Daniel Eibeck Reading, PA

The customer service was difficult to reach, but when I was connected the person i spoke with was very knowledgeable and helped walk me through my questions.

3 years ago

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Russell Vastine Aurora, CO

I like they offer a free quote and are upfront about cost so you know what your getting. Very helpful customer service going over options.

3 years ago

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Paula Greenfield, IN

We had Choice Home Warranty for about 5 years. Every single thing we tried to make a claim on- they fought us on it! New refrigerator- $100.00! New Water heater-$50.00 they did not want to pay anything at all! New washer-had to fight with them to get anything at all! New microwave above the stove- again fought us with that. Refused to pay anything! Issues with roof- they paid nothing! And could keep going but you get it hopefully! I absolutely would not recommend Choice to anyone! They do not want to pay even though it is in the contract!

3 years ago

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anupam sumessur Washington, DC

It is a good warranty but either the premium or the deductible is too expensive. I used to have it. Very professional staff and are quick to act. Overall worth it.

3 years ago Edited July 6, 2022

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Mrs P Kansas City, MO

Adam was very nice and answered all of my questions. I just signed up so excited to see how this works out in the future.

3 years ago

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Evelyn Stabler

I am getting older and live on SS and I have all of the furniture that the program helps with. I am also a veteran. She was very kind and helpful.

3 years ago

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Warren Grover Seattle, WA

They were pretty easy to work with, but I sometimes had difficulty getting through to file a claim. Their service providers were also good to work with.

4 years ago

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Sade b Oklahoma City, OK

Choice home warranty has great prices for their warranty. I loved it, the customer service always answered the calls and were helpful.

4 years ago

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Roxane Mercer Bullhead City, AZ

Easy clear informatiom, concise, and patient salesman: Adam D. I'm new and have not used the plan therefore I did not give it a 5 star due to my lack of experience.

4 years ago

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Colin

Extremely poor customer service warranty company that hires incompetent service providers.

9 months ago

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Rebecca Craven

I am still waiting on my ice maker to be fixed

9 months ago

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Ken Alexis

Customer service stinks, their atitude is that to bad if don't agree with them.

9 months ago

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Robert

Sending unqualified tech to my house to repair dishwasher

9 months ago

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Sassan

They suck , it takes for ever to fix a claim two months for a fridge and still not fix. They suck.

10 months ago

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Namia

The whole process is too long and ppl never approve anything

10 months ago

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Kirk Garfield

95% of the time repairs are poorly made by people uninterested in preforming equality repairs.

10 months ago

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Arnefisher42@yahoo.com

They are then worst i would like them to call me to discuss my issues with a manager

10 months ago

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Judith

Three claim and not one was paid to us. Been waiting for claim #3 to be resolved since 12/10/24

10 months ago

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Carole

30.00 to reissue lost check prior to 90 days after issue

10 months ago

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Iris

I submitted my first claim and was utterly disappointed with the progress and unfinished results

11 months ago

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Wanda

your company is the worst, wish I never locked into a 3yr contract. it wont happen again

11 months ago

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Denisemichael

Dishwasher was not fixed and not put back properly. We are not satisfied with your service. Mike

11 months ago

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Susan

The service technicians keep blaming each other. The problem never gets fixed.

11 months ago

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Julie

I have had this for several years by now.

2 weeks ago

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Elaine

Take to long to send out replacement or funds

1 month ago

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Winnie

The survey should not requested before the repair job is completed.

1 month ago

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Ramalakshmi

I bought the home choice warranty so will use as needed

1 month ago

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Patsy

Their advertising. But it took over 3 months to get my air conditioner fixed.

1 month ago Edited November 20, 2025

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Stacey

Thought they were good, but disappointed on replacement and repair.

1 month ago

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Paulpatrica

All was good nothing went went in error.

1 month ago

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jAcAb 151

1st service hasn't been that great and it is a simple switch for a new washer....

6 months ago

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John Shepard

AC Broke Sunday was fixed early Monday morning

6 months ago

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Greata

So far I've not found any flaws in my warranty

6 months ago

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Parag Chikmath

Prompt, efficient and professional service.

7 months ago

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martell

Super budget-friendly with fantastic customer support!

7 months ago

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Fetecia

Not enough technicians to take care of claims in a timely manner

1 year ago

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Mercedes

They never want to pay for your services. I had an AC failure. They are giving me $600 for a $5000 system. Horrible.

1 year ago

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Eula

Good value, quick response and follow up.

1 year ago

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Leigh

Rick the plumber was very nice... And he fixed my problem

1 year ago

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Leonard

The appointment date is to far out, needs to be much sooner

1 year ago

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Cameron

I asked them why it took so long for me to get the money they owed me 30 days... they said it was company policy.

1 year ago

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Robert

I didn't like to wait almost a week for an electrician.

1 year ago

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Alta Smith

I like you seem to care I haven't used you but 1 time

1 year ago

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Harold

Would not cover what the technician felt was needed. I had to buy a new outside unit on my own.

1 year ago

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Carmen

I have the same problem with this claim. This is the 3rd time and no solution.

1 year ago

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Larry

Contractors didn’t fulfill the contract. Never came back to finish the job.

1 year ago

Choice Home Warranty Reviews