Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Verified Customer

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Nancy Trammell Denver, CO

prompt response and scheduling for claims submitted online

5 years ago

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Mike Knies Daytona Beach, FL

Took care of my AC problem and was done in a couple of days

5 years ago

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ARNOLD FINLEY Clarksville, TN

Very good plans, and easy to communicate with.

5 years ago

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Jennie A Poma-Jones Saint Augustine, FL

They have been quick, efficient and fair

5 years ago

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Joseph Dziurgot Chesterfield, MO

Solid follow up and review of claims in a timely manner

5 years ago

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Katherine P Mozingo Titusville, FL

I have had 1 service call and it was handled promptly.

5 years ago

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Steve Davis Cripple Creek, CO

Not the most reputable company. Used any excuse & disregards common sense to play claims. Numerous problems!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Verified Customer

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DENISE PRIMROSE Hyattsville, MD

they are quick to point out why they going to pay , when you come back with a rebuttal of their contract it is ignored. They don

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Ken Mitchell Arvada, CO

All claims answered ASAP and fixed no problem

5 years ago

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Cyndie Gilton Alexander, AR

Fast response. Great people. Technician was awesome

5 years ago

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Cassie Baker Elkins, AR

Good service , technicians scheduled in a timely manner

5 years ago

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Jamie Greensboro, NC

Run don't use them keeping going they are garbage. I had to pay for my own water heater and they would not reimburse me.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Verified Customer

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Chris Horton Batavia, IL

I liked both the contractors they provided.

5 years ago

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Virgil Williams Davenport, FL

Sends best reliable people who get the job done.

5 years ago

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alba y Hernandez Kissimmee, FL

excellent customer service, fast response.

5 years ago

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Dennys Sandoval Boca Raton, FL

They show up on time and fix the problem right away.

5 years ago

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Dolores Sherman Myrtle Beach, SC

Appointments are taken care of in a timely way.

5 years ago

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Ramaswamy Rockford, IL

Excellent and fast service, courteous customer service.

5 years ago

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Chris Lane Aledo, TX

Plumber was excellent! Fast service thank you!

5 years ago Edited September 14, 2021

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Bernadine Webster Saint Louis, MO

I had to get my own air conditioning fix I didn't know I had to get a form to fill out to get approve I didn't know that so disappointed

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2021

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Verified Customer

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John Grijalva Peoria, AZ

They respond quickly to my problems when I call in a fix it problelm.

5 years ago

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Julie Atkinson Knoxville, TN

Reliable, user friendly. Generally use good companies

5 years ago

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Mikie Lambert Indianapolis, IN

Very dependable and prompt with settling a claim

5 years ago

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Roger Corner

Keep their promise for quick quality repairs.

5 years ago

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Selina Garcia Rojas Sterling, VA

Absolutely horrendously handled my last and still ongoing claim from being misguided to ill informed to being highly incompetent

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Uchenna J Edeh Houston, TX

They brought someone who broke our dishwasher. they failed to do anything to rectify the damaged. We went on to stay without dishwater.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Steven staly Tombstone, AZ

Service tech was very profession and on time

5 years ago

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Carole Derivera Green Valley, AZ

They are very responsive and quickly help

5 years ago

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Michael Diedenhofen Louisville, KY

For the most part, with one exception, they have always come through very fast.

5 years ago

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Boatwright Indianapolis, IN

Quick Response and knowledgeable customer service.

5 years ago

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Joan Stephens Albuquerque, NM

Refrigerator went out May 17-18, repaired June 7 by Sears that has its OWN warranty program.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Verified Customer

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JORGE VALDES Homestead, FL

Professional prompt service. High quality repair.

5 years ago

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Kenneth Suominen Toms River, NJ

A/C repair completed last month and is working fine.

5 years ago

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DOUG Charlotte, NC

Surprisingly quick response, great price.

5 years ago

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Linda Hliebay Sterling Heights, MI

I'm still trying to resolve a problem, I will rerate them as soon as I have finished with my service repair.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Charles Lavallee Spring, TX

Great experience, fixed shower, was pleasant and courteous.

5 years ago

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Sean Staggs Aurora, CO

Unprofessional technician cursed at me, claim denied erroneously, appealed and no one called for my appointment. Lazy, sloppy crooks

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 22nd, 2021

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Verified Customer

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Eugenia Doucette Saint Marys, KS

Some techs are not on time and it has taken too long to fix my washer that still isn't fixed

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Verified Customer

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Dorothy A Pompey Tallahassee, FL

They customer service are friendly and helpful

5 years ago

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Becky Sperber Greeley, CO

It was an easy process, getting our oven fixed..

5 years ago

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roberto rivera sr. El Paso, TX

Some of the customer reps need more customer service training

5 years ago

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Karen Lawson Greensboro, NC

Choice was the best price, service fee and the coverage.

5 years ago

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Dekel Plano, TX

Bad service. As soon as you pay the only thing they care is the contract. To get anything fixed you need to pay with blood.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Alberta Liapis Bullhead City, AZ

Responds quickly. Handles claims fairly for the most part.

5 years ago

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Nikita Times Lithonia, GA

Dissatisfied they would not cover replacement of water stem. The first tech stripped it and cause a bigger problem

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Sonia Sandoval Mesa, AZ

They respond fast to the claims and its gpod price

5 years ago

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EMMETT FUTCH Dewey, AZ

They are priced well and give excellent service.

5 years ago

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Dr. Carl G. Smith Sr. Townsend, DE

Always solved any problem I called them in to repair.

5 years ago

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Greg Milton, FL

Very responsive to the request for service.

5 years ago

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cindee bowen Hurricane, WV

I am currently waiting to have my sump pump repaired and it's been 3 weeks and they have not found a technician to fix it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

Choice Home Warranty Reviews