Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Sue k Pensacola, FL

Past experience has been hit or mis. This service call Elsa’s 1st declined and then approved so I was confused but after calling rep 12/20 was assured it was covered

3 years ago

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Donna Charlotte, NC

We thought they were great when they kept fixing our old ac unit but when it came time to replace it they stated it was not normal wear and tear. Our unit was 20 years old and has been checked by 2 other reputable companies who have tried to fix it and it cannot be fixed. I would NOT recommend this company.

3 years ago

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Jesse Reyes Oxnard, CA

I like how I was able to file a claim online and the rest was taken care for me, it was easy and fast.

3 years ago

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Craig / Pamela Tyler, TX

Very knowledgeable and professional technical experts. Quite good at diagnosis, knowledge of most likely root cause. Easy to work with.

3 years ago

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Claudia Martinez Fort Mill, SC

They don’t cover much, I’m forced to pay out of pocket, and so not sure how they are helping me. I have to pay for a new pool pump, and new water heater valves, because they just outright reject the claim. It’s been frustrating.

3 years ago

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Person Watcher Boardman, OR

Customer Service was excellent. They made me relax while I was presented with their senior an former military personnel discounts.

3 years ago

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Kevin Buker Washington, DC

Overall, making a claim is fairly easy. Follow through is problematical, and customer service entirely depends on who you get.

3 years ago

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Blanca Borceguin

My water heater went out and it was replaced with a lower grade unit ($425 retail) and I was charged $753.70 for unit and installation, plus $65 for the service person to come out to my house. I could’ve paid lower without Choice Hole Warranty. I would’ve even gotten the same grade or upgraded my water heater.

3 years ago Edited April 5, 2024

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Vernetta Hughes

He was very professional and explain the whole procedure to me. I would definitely request Ozone Services again.

3 years ago

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Ralph Leight

I called on Dec 9th to get my plumbing fixed as of Dec 12th still not fixed say plumber will come Dec 15th that's a long wait to use the kitchen sink.

3 years ago

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Lloyd Warren St. George, UT

Well they were a little slow on scheduling us to be looked at. But the five-star technicians they sent to us were awesome

3 years ago

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J Curling Silver Spring, MD

The service rep was courteous and knowledgeable and explained the broblem in simple terms. He was courteous. Thanks

3 years ago

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Dixie Cornell Anchorage, AK

Always worked wmgreat until recently. They sent me a thing saying find your own person and we'll reimburse you in 30 days, if you take pictures and jump through all these hoops properly...but if I don't get everything they require I am outta pocket. And they just stopped trying to find someone.

3 years ago

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Richard Aronson Highland Park, IL

responsive to our plumbing needs and the plumber immediately spotted the need for the repair of the toilet

3 years ago

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James Langley Gerald, MO

My technician was great. Unfortunately the home warranty company declined my claim in part by their clause “Known or unknown pre-existing conditions are not covered”. I thought the reason to purchase a warranty is the unknown conditions.

3 years ago

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Elizabeth Murphy Cleveland, OH

The tech that came to my house was fabulous! Best yet! Down fall is the warranty company not approving anything to be fixed again. Tech awesome warranty company sucks!

3 years ago

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Judith Sandvoss St Louis, MO

Eric fixed the problem with out making a mess. And in a timely manner . He also has a nice personality

3 years ago

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Janie cavazos Austin, TX

Prompt service and technician was very helpful and explained exactly what was wrong with the air conditioner

3 years ago

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Reginald Washington Valrico, FL

Denied claim for a water heater leak, which a claim was submitted and approved previously in the past year for a different issue of the same water heater. Now, it was considered a "water storage tank" when a claim was submitted by the technician to replace it.

3 years ago

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chris b Olive Branch, MS

Five Star Plumbing provided excellent and fast service. Would definitely request this company again.

3 years ago

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JRandy Will Saint Augustine, FL

Choice Home Warranty talks big but does not back it up. On my first claim it took 41days to get it resolved and all it was the washing machine transmission. Seems like they have a job to do, and that job is to keep putting you off while they continued to badger the repairman.

3 years ago Edited January 10, 2024

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Randall Cue

They don't cover there warranty like your policy said they would. The company decided how much they give for your what ever broken in your home. They don't replace it with a knew one. They give me 338 to replace my double bake oven..They start at 1300. Hundred to 1600 Hundred. So I have put money with that for to replace my stove

3 years ago

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Kyle James Palm Desert, CA

Daniel called while I was on line to your web site, he was very polite and provided me with all the answer's I needed.

3 years ago

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Rev. James Clifton

The agent was professional and courteous and answer all our questions. He's very engaging and very friendly.

3 years ago

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Jerry Coeur d'Alene, ID

I like the fact that I have a phone number with his extension if I have a problem with anything, this is a plus.

3 years ago

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Jean besisto Phoenix, AZ

The service was good. The problem was repaired quickly, & the technician was very professional. Good resolution.

3 years ago

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Will Flathers Fredericksburg, VA

Seems like a rip off or false advertising. The warranty only covered labor for our water heater replacement, leaving over $1000 out of pocket expenses for the water heater itself and other items. If we had known that in advance, I would have hired a plumber and gone with lower cost equipment. I do not plan to use this business again.

3 years ago

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Gary Salerno

I had a mixed experience with customer service. They generally do a great job, but I faced issues with my kitchen faucet that weren't resolved as well as my refrigerator problem. Overall, they took care of me during my interactions, but there's room for improvement.

3 years ago Edited January 10, 2024

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david Proctor Gulf Breeze, FL

Makes commitments and don’t deliver. Yesterday ice maker problem. Tech said Samsung Never said was under warranty. Choice denied says man should cover. 2 years ago on 3 yr old dryer got 350 I believe. Replacement was $600. Was told ice makers covered now denying. Just want to get rid of choice

3 years ago

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Suzan Falkner Harker Heights, TX

Customer service has always responded to my concerns. Thomas made my day by going beyond the expectation!

3 years ago

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Lynda Yates Spring, TX

Choice has been very responsive to my claims. Service response is very quick and they replaced my refrigerator .

3 years ago Edited January 10, 2024

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Princess Abigail Eslava Las Vegas, NV

The technician who came to fix our oven is great. He replaced the board/keypad and now our oven is working.

3 years ago

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Bern J Hoffman Estates, IL

The gentleman that came to service my refrigerator was very sufficient, kind and knowledgeable. Thank you

3 years ago

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Dan V Houston, TX

Person kept me inform of his showtime but it kept pushing the showtime back. I did NOT like the 8 hour window.

3 years ago

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Joseph Davis Fort Worth, TX

They respond quickly to get the problem addressed, the price is reasonable, and they use quality technicians.

3 years ago

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Bette Shelton Reynoldsburg, OH

Quick response and good service with problem fixed. Told to call back if there were any more problems.

3 years ago Edited November 21, 2022

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Lucie O'Ferrall Peachtree City, GA

The replacement voucher they send you can only be used at Lowes and it can take as long as 30 days for you to receive it by email ; in the mean time I will miss. $50 discount they have on appliances!!

3 years ago

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tabalavi Katy, TX

Always fast and responsive service. The techs they send are skilled and do a good job of properly troubleshooting and resolving the issue.

3 years ago

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Carolyn Ricketts Miami, FL

The process was simple and the technician was 2 days early. I couldn’t ask for a better experience!

3 years ago

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Anna Burrage Loveland, OH

I asked for the type of unit being used to replaced and the cost of a most efficient type. I was never given the cost and then told I refused any unit which the recording and emai l will substantiate. I did speak with Marcus that gave me a better understanding but ….: Please assist

3 years ago

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Bertha Kufa Baltimore, MD

The tech came and I paid a service fee but he did nothing. Another tech was assigned but I missed his calls. I later called him and he refused to schedule. Up to now my issue has not bn resolved

3 years ago

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Peggi Hagg Elgin, IL

Just moved to a new home and found out some things were very wrong. Choice was very prompt in getting them fixed.

3 years ago Edited January 10, 2024

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Mike sarab Jasper, GA

Easy access, quick response. Had to cancel my request . The vac. Cleaner started to work. thanks again.

3 years ago

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Kenya Lott Alpharetta, GA

I would not recommend Choice Home Warranty. They have denied my last 3 claims, which means you still have to pay the Service Fee but will have to pay full price out of your own pocket for the repair. What’s the point of having a Home Warranty service that doesn’t cover anything? I will not be renewing my coverage.

3 years ago

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KARIN Antal White Rock, NM

CHW does not contact me (the owner) to ask if the work was completed and if it is satisfactory. You have paid for a claim that was not completed. The contractor did not determine where the leak is. You need communicate with the owner of the home. Your service is unacceptable.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 2nd, 2022

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Leticia Riley League City, TX

This was my first service call and it took a week and a half to get someone out I had to call back multiple times. I finally asked for a different technician

3 years ago

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Private Miami, FL

I made a claim, technician couldn’t repair. I kept calling technician no return call. This dragged on for 4 months and now Choice closes out claim and makes me pay another warranty fee. How unfair can you get! Greed!

3 years ago

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Karim Farishta Dallas, TX

Tacknition so nice and humble He understane. Problum very well i wish evey time if i have issue he is the one can come

3 years ago

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Rosemary Lewallen Los Angeles, CA

It's easy to report a claim. The claim is handled efficiently. Communication with the technician is good.

3 years ago

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anita lacy Roswell, GA

I’m pleased the problem was fixed within 24 hours. The service technician was very respectful and nice.

3 years ago

Choice Home Warranty Reviews