Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Russ Weidner

My last claim has been turned down and I have gotten no feedback after I was told that because the racks that fell out of the dishwasher had to been in the dishwasher to be approved. I handed all of the parts (upper rack, wheels, guides, slides etc) to the tech. They just came off of the machine. Beyond disappointing... I'm mad.

2 years ago Edited December 19, 2023

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Jose Espinoza

Excellent customer service, the best experience I’ve ever had with an insurance company. Thank you guys.

2 years ago Edited November 6, 2023

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Brian Kubera Romeoville, IL

My first claim ever. $250 1 hp garbage disposal was replaced with a $70 1/3 hp garbage disposal including my $75 service fee. Total waste. When I called customer service, someone poorly following a script that was difficult to understand was no help.

2 years ago

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Sandy Riley Alexandria, VA

Superb, timely service! Arrived on-time Quickly identified the problem and performed necessary repair.

2 years ago

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Angela Mislowack Miller Place, NY

The service people that come for repairs have all been exceptional. Responses to claims have been quick.

2 years ago Edited March 4, 2024

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Erika Diaz Salt Lake City, UT

Love the service from my initial claim submission to the end of my claim all was amazing glad I got Choice Warranty!!

2 years ago Edited November 14, 2023

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Rich Myers

Choice has a blatant disregarded for the client. You deny claims and the people that come out are usually one to two weeks before they show up. If a part is neede it could be anothe week or so. When you are waiting for A/C repairs and have to wait weejs .

2 years ago

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Eleanor Nadzan Las Vegas, NV

Quick response to my claim. Good contractor to service my claim. Very pleased with Choice Home Warranty.

2 years ago

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Amy Moorer Raleigh, NC

The repair company was prompt and professional. I’d call them again for any plumbing system problem.

2 years ago

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Ed Nahmias Glendora, CA

Responsivess is very good. After the claim is approved it's sometimes not easy to connect with a representative for follow up.

2 years ago Edited November 3, 2023

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Alison Frey San Antonio, TX

Liked working with Elliott W...he did a great job with explaining the coverages to me and working with me. Thank you

2 years ago

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Christina Thomas Clarksville, TN

I appreciated the ease of the request for services. The company that was contracted contacted me very quickly.

2 years ago Edited January 10, 2024

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Stanley Smith Provo, UT

Choice customer service is the worst, 7-10 days to find a repair company who is willing to work with them, 7-10 days four your appointment to get the work done and then they pawn off their responsibility off on another company to handle your problem..

2 years ago

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Charlotte Kolber-DeMel Freehold, NJ

Great communication. Provided excellent and friendly customer service. My dryer works as if it’s brand new.

2 years ago

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Christine Gogerty Yuma, AZ

The person I spoke with Ralph B was very informative, and helpful. I am thinking we made a wise decision to go with the plan we choose.

2 years ago

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Eric Wofford Fairfax Station, VA

This is the second time a contractor hasn’t been assigned my case in what deem a timely manner. Once contractor was assigned it was difficult for him to submit pricing and receive approval. I also still haven’t received my agreed upon reimbursement from my previous claim. Overall terrible experience and bad customer service.

2 years ago

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Jorge Garcia Miami, FL

So far it’s been ok. I have had a couple of issues with getting the correct repair companies to fix appliances when needed.

2 years ago Edited January 10, 2024

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Doug Marrs DeBary, FL

Fast response to request for service and equally fast response from company performing the service. Excellent service!

2 years ago

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Alice Rothberg Charlotte, NC

Service calls are scheduled promptly. When decision is made to offer credit to new appliance the wait for the actual "gift card" is too long - 30 days? Why so long???

2 years ago

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Pam Blanche

Bad experience with the plumbing company you got us. Took 3 weeks to get our leak fixed and I had to buy the faucet. Then our garage door broke, and we find out you do not cover garage doors. That’s poor service.

2 years ago Edited June 12, 2024

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Janet Englewood, CO

I used Choice to rekey my home. Great and fast service from my beginning request until the job was completed.

2 years ago

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Margaret Gwinner Katy, TX

Listened to my concerns, fixed the problem quickly. I would recommend Top Notch Plumbing to anyone.

2 years ago

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Johnny Hollowell Houston, TX

Seven days for a technician to arrive is unreasonable. Not to mention that there was standing water in the dishwasher and beginning to sour during that time.

2 years ago

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Thessa Toledo, OH

The way they handled the need for my repair immediately and received a reply in a timely manner and fashion

2 years ago

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Kellie Bernstein

They’ve been great to work with. Scheduling a service is super easy and the contractors schedule quickly too.

2 years ago Edited November 8, 2023

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mike canup New Bern, NC

CANNOT SPEAK TO AN AMERICAN AND THE CALL CENTER IN THE PHILIPPINES DOES NOT UNDERSTAND ENGLISH. ALSO THEY LIED TO ME AND TOLD ME THEY WERE IN NJ NOT THE PHILIPPINES, WHICH IF NOT ILLEGAL IT SHOULD BE. WHEN MY CONTRACT EXPIRES SO DOES CHW TO ME.

2 years ago

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John Cook Fort Worth, TX

1. I have existing coverage and regardless of the poor service, will renew to have continuation. Service rep took cash and would not provide receipt on the one service call. 2. In trying to renew on the website, I had a call from a salesperson before I completed the form.

2 years ago

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Shirley Berdecio Katy, TX

He is very courteous and wants to do the job right. He explained everything to me in terms that I would understand.

2 years ago

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Srinivasu Putcha Lancaster, TX

I like the ability to open claims online without having to wait on the phone. I also like that no additional service fee for repeat claims.

2 years ago

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Jim Henderson, NV

Harry was the technician from Air Pro. He was exactly on time and knew precisely how to fix the problem.

2 years ago

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Brett Grill

Worst company…will not use ever again!…hot water heater broke waited days without hot water for them to only say you can use our reimbursement option. Needed new hot water and magically it’s not covered..horrible service and horrible company.

2 years ago

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Nancy Bray Brighton, CO

The electricians were very prompt, professional and fixed the problem in a very timely manner. Great job!

2 years ago

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Carl Cary, NC

Pretty good service, better if replacement costs were closer to replacing original equipment. but overall 4 stars is a fair assessment.

2 years ago

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maria emily Scranton, PA

The technician was great but Choice Warranty gave him the wrong instructions, so problem is still not solved

2 years ago

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Herb Campbell Sherman, TX

I am very displeased by the they always find ways to NOT approve a claim. I have submitted 3 claims and NONE have been approved to my complete satisfaction.

2 years ago

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D Price

Switched to choice about a year ago Just placed first claim Very responsive with contractors assigned No complaints thus far

2 years ago

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Susan Howell

Thomas was professional, polite and honest. He diagnosed the problem, replaced the part, and was kind and considerate.

2 years ago

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Kim Voehl Houston, TX

Items that have failed due to the overall age of the appliance, was not covered. Was told when the policy was purchased that everything was covered.

2 years ago

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Mary Wright

Ronald C was a very professional technician. He show you what he was doing, and he explain what the problem was.

2 years ago

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Kesa K New Caney, TX

So far CHW has been a treasure. I appreciate the fast turnaround times getting approvals after reviewing claims.

2 years ago Edited October 4, 2023

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Dima Haobsh

All is great!! Just wish that the email they send with appointment info can have a button to simply modify or cancel?

2 years ago

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Aidar Kailua-Kona, HI

Choice did not fully cover my repair minus the $65 copay. The refrigerator failed again and you found no one to repair and would not let me get another company to fix it. I paid the full cost because I need a working refrigerator.

2 years ago

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Eric Taylor Nashville, TN

Quick claim response. Simple process. Option to hire own technician if one not available from them.

2 years ago

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Felicia Bloodsaw Houston, TX

2 years ago Edited January 10, 2024

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Dennis DeFrain Phoenix, AZ

Very personable, listened to my concerns. He also gave very pertinent information on air conditioners.

2 years ago

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Martha Andersen West Jordan, UT

Tech indicated microwave is 13 years old but would order replacement part. Part was back ordered but now received. Tech can’t come back until 9/28. That’s 3 weeks without a microwave. I’m not happy!

2 years ago

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Amy Kehl Plainfield, IL

He was one of the best we've ever had out here for a service call!! Very thorough and knowledgeable!! And personable

2 years ago

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Nini Lee Torrance, CA

One of the worst home warranty, It said they cover everything yet it is not. If you have an old home go with another company, because if your old appliance breaks down and just happens you just join them. They will say it is a precondition and decide to deny your claim.

2 years ago

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joseph mestres San Diego, CA

Maurice at ext 3506 was incredible. Without me asking he offered a multi property discount and offered yearly payments

2 years ago

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Jaime Martinez Killeen, TX

It was easy to contact and make the inquiry about the problem and the turn around to fix the issue was less than 3 days.

2 years ago

Choice Home Warranty Reviews