Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Ken Boakye

Like their customer service and prompt response to ones problems. Send great technicians to fix problems at hand

2 years ago Edited October 27, 2023

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paul lombardi Rio Rancho, NM

Steve did a fantastic job fixing my ice maker in the freezer. Was here approx. 30 minutes and all is great.

2 years ago

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Kevin Beard Waldorf, MD

Placed a claim for refrigerator/ freezer not working on a Tuesday received confirmation that a service technician would be on-site Monday between 3pm and 8pm. Lost over $300 in food because Choice Home Warranty did not HONOR there 24 to 48 hours service agreement. Not a happy camper at all.

2 years ago

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Venetra Givens Hammond, LA

The technician was very knowledgeable and courteous. He was able to complete all electrical repairs He replaced balances, light switches. Satisfied customer. Unsatisfied with CW

2 years ago

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Marianne Johnson Clearwater, FL

The technician was great!! The service from Choice was very very bad I called the customer line 3 times and 3 times I was told to enter my number someone would call me back and then disconnected and no one ever called me Not one of my calls was returned.

2 years ago

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Yatin Patel Orange, CA

2nd AC company was contracted because the 1st service company could not perform the job. My AC is located on the roof & they did not have the ladder to perform the job.

2 years ago

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Sheryl Albright

It was always an issue. The amt. of time it took to find service, There was one service rep. that was amazing. He service me on two different occasions and was very knowledgeable and knew what he was doing

2 years ago

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Dennis Soch Sun City Center, FL

I am very disappointed that Choice denied my claim on my hot water heater. Many years ago when I purchased a Choice Home Warranty, I did so because I felt confident that if I had a problem with an appliance, Choice would cover the repair. It has been 6 days and I have not received from Choice Management why the water heater claim has been denied.

2 years ago

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Roseinna Nashville, TN

It always takes too long to file your claim and get someone out and then it takes forever to get the warranty to approve the job that needs to be done that the guy that came out was amazing but for what they charge for American home choice warranty should be a little bit faster for the customers

2 years ago

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Ras A

First time we used a home warranty. First time, we ever made a claim. It's been a week and the claim is not fulfilled. Not only do we still have a leak, but now there are two holes cut out from the ceiling. I didn't realize it would take this long. Will update when it gets repaired.

2 years ago

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Atanu Deb Baruah Minneapolis, MN

The electrician did an amazing job finding the root cause of the problem and then fixing it permanently.

2 years ago

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Jason Marshall Portland, OR

Sent someone over to fix the air-conditioning. While they were there they told the technician they're reassigned it. It needed to be fixed for my renters so I paid for it. Choice said to do the reimbursement option then said it wasn't approved and closed. Very bad customer service.

2 years ago Edited September 7, 2023

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Morella Camejo Fallbrook, CA

The ice maker for my Samsung refrigerator stopped working, The technician sent by Choice came to my house and diagnosed the problem as wear and tear, so a new ice maker unit was needed. Choice denied the repair. I had to go through Samsung to get the issue resolved.

2 years ago

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Frank Percaciante Painesville, OH

Disliked customer representative she didn't know the coverages.. Liked person who answered questions about coverage. He knew hie stuff.

2 years ago

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Darrell Gilmore El Dorado Hills, CA

Outstanding response to our needs. Tech was on time. And addressed and fix the issue in a couple of hours.

2 years ago

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Toria

When I contacted them concerning my water heater, they said they were going to work on it. And they never called me back, ever. They've been sending me messages saying they trying and can't find nobody. And then they said if I want to find somebody, I did, and they never call me back about nothing. To this day, no one has called me. It has been since the 22nd of August and today is 9/7. So they said to hire someone and it would take 10 minutes to process it. Well, I hired someone, we submitted all the information and they told me they couldn't reach the person, which I know wasn't true because I was here with the person. Then when I'm trying to get my reimbursement, he's telling me, well, we're not really that type of a company, this is like a regular business. And I said, what do you mean? I said no one has reached me. You should have warned me that it was approved or denied. Y'all never said nothing. I think you should be very careful when you're trying to find someone when it comes to home warranties because a lot of times they're not what they pretend to be. And never, ever pick your own person when they give you the opportunity. Do not trust them. Never pick the one because I'm telling you they're going to treat you like they treat me and they're going to deny your claims. Again, I'm still waiting patiently. So don't trust them when it comes to them saying you could get your own technician because that's how they keep money and won't pay you your money. But thank you.

2 years ago Edited January 10, 2024

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desiree dipippo

I ABSOLUTELY LOVE REUBEN!!! Very kind, easy to talk to, and very efficient!!! I will highly recommend him to others!!!

2 years ago

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Rhona Houser Charlotte, NC

Choice Warrranty is a scam. They denied a claim that was clearly included in the warranty with some lame excuse. I would never recommend this company to anyone. They always deny repairing the applicance and their replacement cost they provide is never enough to even cover 1/3 of the price of the new appliance.

2 years ago

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RAJ SEHGAL Romeoville, IL

Prompt and fast service. Technician arrived on time and not only fixed the problem but explained every thing.

2 years ago

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Larry Fort Myers, FL

Choice Home Warranty is thorough, competent, caring..........everything you would want in a home warranty provider. i

2 years ago

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Charisse Brown Buffalo, NY

Have several claims I’ve submitted which have never been acted on. Most times they can’t find someone to provide service or we wait months. Contractors have told us they won’t work with Choice as they don’t pay their vendors. Will not renew.

2 years ago

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Borovitz Cathedral City, CA

When I called, they responded immediately and referred us to an excellent contractor, Coldchella Heating and AC.

2 years ago

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Joy DLS Helotes, TX

Timeline in responding to our calls. Sent repair guy & received item quickly to repair our microwave.

2 years ago

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Tom Kolb Fort Worth, TX

The claims process is convoluted and no sense of ergency! In 100+ temps we ahd no air for 12 days! The part we needed was in stock at the vendor so not clear why it took 12 days. Maybe the company should be renamed No Choice Home Warranty.

2 years ago

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Dawn Laveen, AZ

I enjoy this home warranty company because they have most always covered any repairs needed for my home.

2 years ago

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Douglas

Although we had to wait a bit before we were allowed to get our own contractor, once he was approved, the work was done quickly.

2 years ago

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Mike Ponte Vedra, FL

It took over a week to get a technician out to look at my a/c unit with temperatures over 100 degrees. Then when technician came and gave his recommendations (replace the coil due to large hole…..they told him to put stop leak and just add Freon to the system which would just leak out in a few days.

2 years ago

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Jacob Goldenthal Bloomingdale, NJ

I paid $500 something dollars for the warranty. I get bombarded every day a few times a day trying to sell me stuff. Unfortunately, I had to use the service as my dryer died. I paid the $100 service fee and the guy said he can't fix my dryer. Choice then offered me $300 something dollars which will only buy me a half a dryer. SCAM!!!

2 years ago

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Walt Jennier Kinston, NC

Had a warranty for 2 years plus and so far I’m satisfied. Sometimes it takes awhile to resolve the issue so you have to have some patience.

2 years ago

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Idk Cary, IL

They not filled any of my claims. I put one in to get my toilet fixed after almost 2 weeks. I ended up paying for a plumber to come out and fix it. I put a claim in for my AC unit 7 days ago have not heard anything from them.

2 years ago

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Skanda New York, NY

With my electrical issue it took them more than a week to find an electrician. The electrician who showed up was very good.

2 years ago

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Diana Chillicothe, OH

I had called to get my ac fixed it costed me $65 for a service call then i had to pay $400.00 to have a leak fixed and refrigerant put in. Choice Home warranty said it wasn’t covered. I was not happy with the out come. I never really got a closer of the situation.

2 years ago

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Youvong Khlok

Good service, treat customer fairly, good responding to the customer service requested as soon as possible

2 years ago

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Nikolay Oparin Northridge, CA

Good experience so far with them. We've had one issue with our water/plumbing and it was handled immediately.

2 years ago

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James Los Angeles, CA

Pricing model OK. Claim processing OK though current claim is lagging 3+ weeks because technician company isn't responding.

2 years ago

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Angela Rushing

I was able to have someone pick up my claim and out to my home within a week when my AC unit quit working.

2 years ago

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Octavio Paredes Fairfax, VA

My first interaction with the company was not very good, however in my last 2 claims they have solved me as expected

2 years ago

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Parthav Jailwala Avon, MA

It took Choice over a month to get my claim resolved. First contractor vanished after taking the call fee…second contractor too did not show up after the first visit…finally the 3rd contractor came and did the job. I had to contact customer service too many times to get their attention to my claim. Frustrating experience!

2 years ago

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Pat Laster Grapevine, TX

Efficiency. Found the root of the problem which was small - rather than starting with possible big problems.

2 years ago

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Carolyn Simmons Orlando, FL

Had a bennett and sons come out they said i needed a blower motor and wheel drive, after U turned my request down, I call another company to come out, they checked my system and they found that the motor was fine it was out of freon which the repair person from bennett and sons said it was full , think they were not being honest with me

2 years ago

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Joseph Fitch

Alex arrived on time, checked my AC, found problem and resolved it quickly. He was courteous and helpful.

2 years ago

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Fols GA

I have had them three years, they have completed or paid for 8-10 issues The trick is to read the terms and have the correct expectation

2 years ago

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Joshua Clovis, CA

I’ve put in two separate claims and not only were both denied, but the venders that were assigned to the claim were horrible. I’m paying monthly on three different policies only to get denied every time with a claim. And I’m still having to pay for my repairs out of pocket. CHW, you guys are terrible.

2 years ago

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Jim Fitch

I’m disappointed with the warranty service. I was promised a replacement for my broken oven, but instead, I received a gift card that barely covers half the cost of a new one. Some claims I thought would be covered weren’t, and the process took longer than expected. Overall, the help I received was inadequate.

2 years ago Edited January 10, 2024

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Candice Draper Houston, TX

If I could give no stars I would. Your customers sucks, your case managers sucks, you dont give what you promise to get people's business. I will make a report to the BBB of which you already have many complaints, and I will get on tic tock and let as many as possible know what a terrible company you are

2 years ago

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chris lee Lexington, KY

Contractor was amazing. Communication from company not so much. Did not come out till after 8 pm. Company removed me from his docket and did not tell him. Then company tried to reschedule for two weeks when I already took off work today. After calling they did make it right.

2 years ago

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Mirla Chinchilla San Francisco, CA

Every time a tech comes to fix an issue, they charge $85 for the visit no matter if they fix it or leave the job inconclusive. Techs do not keep their appointments, not responsible and when you call to confirm, you will get attitude. My problem has taken 3 phone calls and 2 written claims and still is not resolved.

2 years ago

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Kenneth Chicago, IL

You cannot get anybody local to work on my hot water heater. I have filled out two request in the last two plus months and I’m still taking cold showers. I’ve been waiting 2 days to hear back from second contractor you found for me. First contractor lives in Arkansas. Second lives in Louisiana. I live in Texas. Really!

2 years ago

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Diana Middletown, NJ

I had a recent issue with my plumbing system. The fix was quick and easy, and handled by a top professional plumber.

2 years ago

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Patricia Tort-Sargent

I am not satisfied with Choice. The customer service has been lacking. At the current time, I am waiting to be contacted by the representative assigned to my case. It has been a week. Still no word.

2 years ago

Choice Home Warranty Reviews