Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Becky Reef Wichita, KS

I have only had one incounter and it was fast for them setting up my appt. but the place was taking forever to come out.

3 years ago

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Felicia Ward Dundalk, MD

Quick response from chw when I have an issue in my home. The experts sent to make the repairs always do a great job.

3 years ago

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Janette Semien Houston, TX

The rep that took my calls was very nice and was able to get my request scheduled in a timely matter.

3 years ago

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Nancy Kesler Marsala Orlando, FL

They don't listen. Cancel claims without contact. Been outright lied to by multiple agents including their resolution dept. Wasted days of my life trying to keep an appointment with an assigned vendor they kept cancelling. Nightmare of a company to work with. Many of their vendors are quite questionable with bad reviews.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Sharen Craig Peoria, AZ

I don't know how I can replace my dishwasher for 200. And It has been month and still no check. My icemaker still does not work. It makes ice, but it won't dispense.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 9th, 2022

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Kendra Eads Cape Girardeau, MO

This is not a good company or a good warranty product. Most claims are denied and they can’t get any techs to work for them because they are so difficult to work with. Customer service has ranged from unhelpful to rude. Would not recommend.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Brenda Laney Greenville, OH

They were quick to respond and the technician that fixed our problem was very nice and answered all our questions!

3 years ago

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sweet ga rose blooming Macon, GA

my ac stop working call choice on tuesday evening, i had a repairman out on wednesday, very prompt service

3 years ago

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Robert Taylor Jefferson, GA

Took 2 days to get a tech to call. Tech came out 2 days later. Took 3 days for repair approval. The tech will be back in 4 days to repair. Time line and communication was terrible.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 5th, 2022

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Dana Woods San Francisco, CA

Horrible! Denied my claim for a different reason than what the technician provided them. Confirmed with the HVAC company and was informed that they did not communicate with the warranty company the reason that was listed in denial letter. It was also different from what was written on my invoice from the technician.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 5th, 2022

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Joe Clark Smithtown, NY

I do not like the drop down boxes when you report an issue. That is convienant for you ,not me. The time it took was fantastic, 1 day. Tech knew exactly what was necessary.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

May. 5th, 2022

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brooke colbert Topeka, KS

I have now had 2 claims with Them. The first one is still a pending claim but the second one was taken care of quickly and efficiently.

3 years ago

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Yvonne Shaw Temple, GA

I have a problem with my water heater and to this day they haven’t fix it and it’s been over a week. I’m a 70 year old women taking care of my 94 year old mother heating water to clean my house and bathe is beyond expectable. So I don’t recommend this home warranty company

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Joan Costner Jonesboro, AR

quick, easy, everything explained by Everett. Hope to never have to use it, but I'm glad to have it if needed.

3 years ago

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Steve Putnam Valley, NY

Scheduling service has been a nightmare. It took over a month to have an electrician to come to my house. Two appointments never showed up. I took off three days of work for this and the prior two appointments. One would think they would waive a service fee or something to compensate for our inconvenience.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Louise Daigle Fort Lauderdale, FL

Quick response to our request. Our washer had an issue, we called and they sent a technician within the next 2 days.

3 years ago

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Isaias Cardenas Dallas, TX

choice warranty is a total failure as far as I'm concerned. it took choice warranty better than two weeks to finally fine me a plumber who could take care of my needs. i spent better than 1500. dollars trying to solve my problem myself. finally after two weeks a plumber came who took care of some of my problem(s_

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Rene Garza Austin, TX

why do you always partially cover or deny everything... i have to appeal every claim to get you to even consider coverage... maybe a home insurance attorney is what is required to have my rights protected...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 4th, 2022

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Jerseyjoyce Upper Marlboro, MD

Not satisfied, at this time. Choice Warranty did not cover my claim. Plumber was able to fix the problem, charging me $400.00.

3 years ago

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T. Longini Chicago, IL

Effortless!! Professional!! Knowledgeable!! Efficient!! Claim filed and repair completed within 24 hours.

3 years ago

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Ann Doennebrink Minneapolis, MN

I Choice Warranty sales makes promises that are not supported by the final policy. This bait and switch results in you attempt to submit a claim being denied coverage even though it was for something that prior to purchasing the policy was assured would be covered. I am very dissatisfied with Choice in not standing behind promises.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 3rd, 2022

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Vel murugan Columbus, IN

Though I had bad experiences in the past with choice, the recent experience is good and choice resolved the issue promptly. I'm recommend choice

3 years ago

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Connie Manning Dayton, OH

Choice Warranty has been exceptional in assigning and getting my claims serviced and completed in a very short time!

3 years ago

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steve courtney

I will rate choice home warranty after the technician has been. Last time i had a claim for my garage door opener spring I was told I was covered when the technician arrived I was told the spring was not covered under the policy and I had to pay him directly. So I will rate you after they come and look at my refrigerator.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

Apr. 13th, 2022

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Sharon Drake Fort Worth, TX

Abe was very informative about service plans available and working with me for what would be better for me cost wise.

3 years ago

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William Holliday Charlotte, NC

Everybody LIED, when I read the contract with my attorney he stated this contract protects Choice 100% and you 0%. Choice has more loop holes protecting them than Big Business has loop holes in the IRS BS... My contract was cancelled immediately and it took a dozen phone calls to receive a cancellation confirmation...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty invite all of our customers to review their coverage.

Apr. 13th, 2022

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YamaBlonde Corvallis, OR

Appears to be the best option for me. However, the pushy hard sell was very unwelcome. It almost caused me to hang up and go elsewhere.

3 years ago

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Faye Dunaway Detroit, MI

They got me a nice plumber who fixed our leak. Thank you Choice Home Warranty an Clive Stephens Plumbing.

3 years ago

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Anant Panwalkar Nashua, NH

Very prompt, high quality service. sometimes it takes time to schedule service but its understandable.

3 years ago

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Donald Wetzler Schertz, TX

Choice Home Warranty stated in their booklet that they coveted water Heaters. however when I submitted a claim for my leaking water heater it was denied saying it was a storage tank and that it was not covered!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 13th, 2022

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Debra Gilbreath

I filed a claim for an issue on Friday, April 1, and they’ve still not sent anyone to fix the problem, and it’s end of day Saturday, April 2nd. This is a very poor turnaround, and I’m wondering why I chose this company for my home warranty.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved and completed. Thank you for being a valued customer of Choice Home Warranty.

Apr. 13th, 2022

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Any Day in Texas Corpus Christi, TX

Their customer service and sales departments are top notch. I just joined and am happy that I did so far!

3 years ago

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Gabby York Rockingham, NC

Choice doesn't want to fix the vent hood in my kitchen because it was in my home prior to us signing up for service. So does that apply to all my household appliances that I have had prior to signing up for your home warranty?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Chesterfield Harvey Jacksonville, NC

I call reported my situation they took a report and within an half hour I had an appointment with a technician

4 years ago

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Shamail Waheed

WHAT DOES "100% TRANSFERRABLE WARRANTY" MEAN IF IT CANNOT BE TRANSFERRED TO NEW HOME OWNER BUYER OF THSIS PROPERTY??? I WOUKLD THEN CANCEL AND DEMAND A RETURN ON THE REMAINING BALANCE AND/OR THE NEW BUYER COULD SOME OTHER WARANTY.. SO WHAT IS IT GOING TO BE????

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2022

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Fareda Lytle St Louis, MO

Overall Choice has provided reputable contractors to complete repairs and has done so in a timely manner.

4 years ago

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L S

I was very disappointed with the handymen they sent in to do the work. On one occasion he broke the pipe and flooded my whole basement. Another time he broke the faucet instead of fixing it. They wouldn’t cover my claim. Customer service was terrible. They hung up on me several times instead of dealing with the problems

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Nancy Henry Edmond, OK

The response time was good, although with a leaking water heater I had hoped for a quicker replacement time. The Case Manager was helpful.

4 years ago

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Regina O'Brien Excelsior Springs, MO

The technician was great but I think the service call price of 85.00 is too high along with the monthly fee. Both went up and I feel the monthly fee should at least be less.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Rose Yebra Cedar Park, TX

I am waiting on a call from the contractor but I called Choice warranty and it was very easy to file a claim!

4 years ago

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Patricia Staples Olive Branch, MS

Dependable, honors your contract without issues. I’ve had Choice for 7 years - I’m very please with the service.

4 years ago

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Bob Barksdale Colorado Springs, CO

Ease of filing a claim, responsiveness in processing a claim, and dispatching someone to service a claim.

4 years ago

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Jody Arcadia, NE

I had to fight with CHW in order to get my furnace fixed. They made up excuses over and over again. It took over TWO WEEKS before I finally got it fixed, and this was during February in Nebraska!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Marylou Rizzo Abington, PA

All good results, quick to reply when contacted, appointments made timely, no regrets for signing up

4 years ago

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edwalli Spring, TX

This is the second straight time a claim was denied. The reason for denial was different than for a reason that was different the technician diagnosed. I had recently extended my contract. I am very frustrated

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Lamarr Crouch Eustis, FL

I was totally misled by Choice for this claim. After explaining the numerous issues(4 claims last year) with a 14 year old Lennox AC system, and the need to replace it, they failed to honor the replacement after the Choice claims representative stated they would on the phone.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Brian Burdette Little River, SC

The work that Quality Air and Installation did was excellent. Fix it properly when they had all parts.

4 years ago

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Richard Amedee Acworth, GA

Excellent professional technician that came to the rescue. It took a week to get parts but dryer now working like new.

4 years ago

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KarlI Magee Mendenhall, MS

Well at this point I do not have any complaints but it seems really easy to file claims so I will have more to add after my claim has been filed.

4 years ago Edited January 10, 2024

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Jean LA

Frances was very helpful and he made the the whole process of getting a policy easy and fast. Awesome customer service

4 years ago

Choice Home Warranty Reviews