Choice Home Warranty: Read 46,200 User Reviews From Real Homeowners

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Yvette Davis

Repairs are slow, but are done well....

2 years ago

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Rose

They're very responsive and easy to get ahold of.

2 years ago

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Constance

They're reading from a script and they don't give me valuable information that I ask for.

2 years ago

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Cindy Cossin Pompano Beach, FL

They have qualified technicians. The fix the problem.

2 years ago

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Sheri Rapid City, SD

Everything went smoothly this time, last time it was a mess.

2 years ago

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Jan St. Petersburg, FL

Still believe they could’ve fixed gas stove , what’s wrong with it was the igniter

2 years ago

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G W

Fast response to my initial and second call...

2 years ago

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Chummie Price

Prompt reliable service 1💯% satisfaction

2 years ago

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martin Pompano Beach, FL

Company only covers parts and not labor. Would not cover major repair for air conditioner.

2 years ago

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Bhavesh Wilmington, DE

I call about my service tech times but she not give me good answers. She don't want to resolve my issue.

2 years ago

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Prudence Arrowood Littleton, CO

I like you company but I am having issues getting my refrig fixed.

2 years ago Edited September 15, 2023

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Travis

This company has the best price for the best service.

2 years ago

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Dylan Miami, FL

I do not like the long time it takes to get service. I have been waiting going on 3 weeks for 1 claim

2 years ago

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Roy O Dunlap Washington, DC

It should be zeros stars. Choice Home Warranty is a scam. You did not fulfill your contractual agreement with us.

2 years ago

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Larry Schleicher Phoenix, AZ

Prompt response to problem. Very professional

2 years ago

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Susan Lamprecht Mechanicsville, VA

Phone customer service is lacking. Service providers ate good.

2 years ago

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Marty Bocock

Scheduled a provider in a timely manner.

2 years ago Edited May 6, 2024

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James Taipei, TPE

Not happy the latest service request is going to be over 10 days from the claim being submitted. .

2 years ago

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Anthony Middletown, NY

Most claims are not approved, still have not received partial reimbursement. Take to long to get a plumber assigned

2 years ago

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Mj Houston, TX

They had a company dispatched in a timely manner

2 years ago

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Frank Lehigh Acres, FL

Scheduling. You need a professional who knows what they are doing.

2 years ago

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Jeffrey Ashburn, VA

Service tech did a great job and was very nice.

2 years ago

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Terry Odenbaugh Cathedral City, CA

They are good at simple repairs but refuse to cover major repairs that are covered.

2 years ago

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Regina Miller Nadir

Thus far the coverage dealt with the issue.

2 years ago

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Theresa Olive Branch, MS

I am waiting to get my reimbursement to be able to give an accurate review

2 years ago

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memrymaker

slow response time and charged for old water heater removal. also did not cover air confitioner coil cleaning

2 years ago

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Sharelle Roach-Mcgee Waukegan, IL

It took over a month and cost me a lot of out of my pocket money to resolve my Water Heater issue.

2 years ago

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Ray

Very slow response time. We're trying to replace our stove, and it's taken a week and a half.

2 years ago

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Alexis Radovich Gibsonville, NC

Customer Service is very helpful and responsive

2 years ago

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Steve Lemke Houston, TX

Always a fight to get items repaired that are covered. I have also been waiting on a lowes gift card for 2 months now.

2 years ago Edited July 12, 2023

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Sathish Shetty Irving, TX

Service is good. Support staff is not great

2 years ago

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Claudette Elgin, SC

Ease of access. Customer Service. Timeliness

2 years ago

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Julio McAllen, TX

Dislike the way you handle repairs. There is no appeal process to an incorrect call on a repair

2 years ago

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David

I was misled and lied to the last time I tried to use my warranty.

2 years ago

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Linda Kingwood, TX

I was not happy with the price CHW gave me to replace my clothes washer.

2 years ago

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Aubrey

Still waiting for the refrig refrigerator replacement phones

2 years ago Edited June 20, 2024

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Beverly White Hyattsville, MD

Payout of claims approved. Customer service is not the best.

2 years ago

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Danny Mies San Francisco, CA

Easy steps to file a claim, with no call

2 years ago

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Mike Patel Hamilton, OH

Took about 3-4weeks for tech to come in to add Freon to our ac

2 years ago

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John Bolivar, MO

quick response; great tech. I am pleased

2 years ago

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Toni Ancrum Baltimore, MD

Some services take a very long time to get a technician to the house.

2 years ago

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Everette Virginia Beach, VA

Customer service level. Communication was extremely difficult. Website is horrible.

2 years ago

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Judy Talley Carson City, NV

Slow to no attention to resolving claims. Few local repair people are willing to work with Choice.

2 years ago Edited January 10, 2024

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John Venice, FL

The service fixed has broken again . Trying to get a hold of the electrician

2 years ago

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Arthur JISTEL Austin, TX

THE COMPANY WOULD NOT PAY TO HAVE A CLOTHS DRYER DOOR SWITCH REPLACED. THE PART WAS PROBABLY LESS THEN $10-15.

2 years ago

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Johnny Phenix City, AL

The process is not clear ... questions often do not get complete answers.

2 years ago

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Sammy Lane Fayetteville, NC

Overall better than the last company I used

2 years ago

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Sijan KC

I dislike your coverage. I hated the part that you can only put in one claim per visit.

2 years ago

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Fernando Beils Oakland, CA

Waiting for my resolution since 1 month for 2 claims … no dishwasher , no fridge … sorry I cannot recommend them

2 years ago

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Weldon Red Oak, TX

My water heater exploded and they wouldn't cover the water heater.

2 years ago

Choice Home Warranty Reviews