Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Kate Breen Atlanta, GA

I was told by having the multi year warranty if I moved I could transfer it to my new address, when I tried to do this they were very rude telling me no they can't do it for some made up reason on there part. That was one of the primary reasons I purchased from Choice. Extremely, extremely disappointed!!!

2 years ago

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melissa Carow De Pere, WI

Worst home warranty company out there. Do not provide replacement of appliances only a Lowe’s gift card that takes 30 days to arrive and is less than half the cost of actual replacement they also won’t cover installation.

2 years ago Edited March 27, 2023

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Lane Stoneham Louisville, KY

Was pleased and impressed with the Customer Service Rep polite and confident handling of my questions re the plan.

2 years ago

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Gerald Phoenix, AZ

It's fairly easy to file a claim, although I'd prefer actually talking to a person instead of doing the phone thing - I'm old school!

2 years ago

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Rocky Long Tallassee, AL

Immediate feedback and service technician assigned. Airtastic was phenomenal and resolve issue within a day.

2 years ago

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GEORGE Austin, TX

The water softener was an after construction add on so the plumbing was routed outside to the main water line. Small print “not covered “! Fortunately I added this detail before a plumber responded saving me the $40 fee.

2 years ago

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Susan Henderson, NV

They did a great diagnosis and repair. The problem is my floor is damaged from the breakage of the dishwasher.

2 years ago

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Rose Rothbauer Youngstown, OH

Very easy to open a claim & very fast response by repair contractors. Was able to repair issues in a timely manner.

2 years ago

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Katherine Ayden, NC

Not terribly impressive company. They leave seem to put barriers in place so the customer doesn’t get what they should. You have to REALLY PUSH to get the coverage you’ve paid for & are entitled to!!

2 years ago

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Verified Customer

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Margaret Alexandria, VA

They don’t come at the time period scheduled.(8 am -noon. You wait home all day and then the repairman comes at 6:45 pm. And then they ordered the wrong part -twice. And then the repairman said we w ere not home. We were, all day.

2 years ago

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Gregory Washington, DC

the tech that handled my claim was very competent performing the job and very easy to communicate with.

2 years ago

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Verified Customer

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Douglas Bullhead City, AZ

I have been trying for many, many months to get a PRINTED copy of my contract and as of today I still have not received it. Even though every person I talked to told me it would be in the mail. Someone even called me at 6:00 a.m. last week to say it was in the mail. STILL NOTHING. What kind of service is that?????

2 years ago

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Susan Clemann Amarillo, TX

Harold listened to my description of the issue and waited long enough to actually hear the system do what I described.

2 years ago Edited January 10, 2024

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Pam Alexander

I submitted a claim to get my ice maker fixed and as with the last 2 times I have submitted claims, it was denied. I am disappointed that I spent over 2000.00 for this warranty and mostly all that happened is I pay the service call and that’s the end of it. Not sure why I even hot this warranty.

2 years ago

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Shawn Hopson Monroeville, PA

Response was significantly better than last time. Why don't you call to let customers know that you have assigned a contractor for you issue?

2 years ago

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Manish Dixit Washington, DC

very pleased with the service. got prompt service, no hassle. parts were covered and service was schedule promptly.

2 years ago Edited March 20, 2023

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Kenneth Trant Jr Indianapolis, IN

They called prior to showing up, they were clean and courteous and they gave clear and understandable feedback.

2 years ago

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Verified Customer

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Richard L Mt. Dora, FL

Had one of your contractors come out on 28 February to fix an issue with my Fridge. They took my $65 and said they needed a part. I am still waiting (now 16 March) for them to return and fix the issue. You really have to get better contractors! Sad performance all the way around.

2 years ago

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Verified Customer

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Brian Beaufort, SC

Well all I can say is the first repairman never finished the job, finally had a second man come and he was able to get it running again, but then said the first guy broke the seal so no it leaks.

2 years ago

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Linda San Antonio, TX

2 years ago

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Tom Los Angeles, CA

They have covered all my repair claims, although it may take a few days. The last claim was taken care of in a mater of hours.

2 years ago

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Joyce Brown Charlotte, NC

I am so thankful for the prompt service CHW has. The contractor was nice, knowledgeable, and helpful.

2 years ago

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Lili Knight Forney, TX

They don't take care of their customers. They have shoddy, unreliable, rude, misogynistic, Non-English speaking, obnoxious, and even worse descriptive words service providers. They don't tell you how many are coming to your home for a service call, ie. I was told 1 provider, but 3 showed up. If there was a way to leave a negative score, I would!

2 years ago

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Verified Customer

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VALERIE

CHW representatives do as good as probably representatives of other home warranty companies. Helpful, but not too interested.

2 years ago

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Mary Jo Wright Freeport, IL

I have been getting the run around for a month now. Choice will gladly take your money then refuse any claim submitted. Your case manger will never answer the phone and you will have to explain the issue over and over, Choice will escalate the issue and…shocker…refuse the claim without a valid reason why.

2 years ago

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Verified Customer

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Joseph

It took 4 days before Choice was able to respond for furnace which was not working in February. They do not have service people in my area. Then parts were needed which took another 6 days before they were available.

2 years ago

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THOMAS J CARLINA Saint Augustine, FL

Prompt service on a claim; The service contractor is scheduled to be here in one day. Awaiting tomorrow. Quality of work t/b/d upon completion.

2 years ago

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Catrina Ortiz

I spoke with a female representative who supposedly was my personal agent. She wouldn't go any higher than $343 to replace my washer & the least expensive at Lowes was $498. I've had this company for 4 yrs. but there won't be a 5th!

2 years ago

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B Thomas Memphis, TN

It's worth the Money I pay for premium & deductible. But for stress & headaches you go through to get them to follow through is like pulling teeth. Poor customer service, lies, lies, & more lies. I've Never dealt with a Business that tell so many lies & give you the run around. My God!!!

2 years ago

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Sheila Gomez Englewood, OH

Let me make this perfectly clear, the rating above is for the Technician that was assigned to our claim from Hubbs Heating & Air.

2 years ago

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Cathy San Antonio, TX

They responded quickly to my request. Always made sure that I was pleased. Courteous and efficient.

2 years ago

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Michael Self Calhoun, GA

He was very knowledgeable and ordered the parts and scheduled the repair to fit my schedule. Nice guy

2 years ago

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Larry Morales Kyle, TX

The lady I contacted on the phone was very pleasant and knowledgeable, she answered all my questions.

2 years ago

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Addie Pine Knot, KY

The salesman Greg tricked me into a five year policy and charged my card 2975 dollars. Called him right back because he said it was 29.75 a month and 595 a year only. He refused to get back on the phone . My card was charged twice

2 years ago

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Stephanie Galloway Arnold, MO

Awesome and friendly customer service. I don’t have to wait a long time for a claim to be processed.

2 years ago

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Great Service

The service people came out the very next day. Were on time and enjoyed conversations with them. Love this service!

2 years ago

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John Pancari Petrolia, PA

Choice quickly matched me with repair technicians and my issues were resolved in a very timely manner.

2 years ago

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Liza

Dislike , ive been waiting for a technician since january and send me somebody on february about 6 weeks for a plumber. No priorities . 6 weeks. Now i call and the phone is always occupied. No priorities.

2 years ago

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Decarlo Dove South Bend, IN

They absolutely do the bare minimum to fix or replace anything. They definitely is not trying to fix anything or replace anything for free. So you better make sure nothing happened that could have been avoided. They only gonna fix or replace if it’s been worn out due to wear and tear!

2 years ago

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Steven Drotar Sandusky, OH

Milan, from New Jersey, was quick to call and help me with any questions I my have had about Choice Home Warranty. She did a great job.

2 years ago

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Edward Washington, DC

I tried to explain to the appeal claim review that our washer was top end and that the money offered would not even allow me to replace it with even a midrange washer I was offered $547 and on sale the model we chose was priced at $698 and they would not budge . Not what we expected.

2 years ago

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Shannon Shuler Blythewood, SC

We've had no issues at all. They are responsive and contractors have been quick and very professional.

2 years ago

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Demetrio Carrasco Plainview, TX

Currently dislike. Claims taking to long to be resolved. At this time. I'm currently paying for someone to come tell me that my appliances are broken. When I already know that. That's the reason I need you in the first place.

2 years ago

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Raymond Stewart Miami, FL

I'm looking for a new company because every time my plumbing goes nobody ever gets back to me and it takes a week I had a leak issue plumbing issue I had to call somebody from the outside to fix it why do I have insurance for so I'm looking for a new company

2 years ago

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Jannyce Barnes Minneapolis, MN

Excellent customer service and value for great coverage and fast reimbursements. I highly recommend.

2 years ago

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Larry Goins Pahrump, NV

Does not provide timely, local vendors! I have had to find my own vendor almost every time, then reimbursement takes 30 days. One vendor that was dispatched showed up in a sports car. Based on appearance, they did not give me much confidence! Hard to contact and seems more concerned about trying to find a way to deny coverage.

2 years ago

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Joseph High Point, NC

The customer service was exceptional. The customer service representative was exceptionally knowledgeable.

2 years ago

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gab ose Garland, TX

The rep. I spoke with was very arrogant, cocky, and unwilling to listen to customer. He wants it his own way and not willing to listen to customers. In my opinion he doesn’t merit working there. He practically hangs up on me!

2 years ago

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Mark Anthony

Service is bad. They can chose to replace your unit, example, wall mounted microwave, or they can chose to pay you the current market value of your appliance-like a used car! Wow! And your left on your own trying to remove and replace the unit.

2 years ago

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Kim Thomas Charlotte, NC

They sent a very polite technician Name Mario, who explained everything to me. And submitted the work order to be done.

2 years ago

Choice Home Warranty Reviews