Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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jose cano

I REPORTED A PROBLEN WITH MY DRYER 04-03-2024, AND 04-07-24 A TECHNICIAN ARRIVED AT MY HOME, TO MAKE A DIAGNOSTIC AND TO ORDER PARTS, AFTER THAT HE NEVER COMEBACKS TO FINISH THE JOB, I CONTACTED CHOICE HOME WARRANTY ABOUT 6 TIMES, THEY PROMISE TO FIX THAT PROBLEM, TODAY 04-23-2024 NOBODY CALL, NOBORY SHOWSUP

1 year ago

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Patricia Marsh Shelbyville, TN

2 years ago

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mary beth hughes Kingwood, TX

2 years ago

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Sandra Buchanan Jacksonville, FL

Great customer service Lady of her word and called back when she said she would and honored the prices she told me.

2 years ago

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Theresa Harvey

Do not notify customer of changes on their bill. This is a problem and it happens every time my premium is raised without an explaination.

2 years ago Edited April 25, 2024

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Joshua Barton

Great experience they let me know the status of my work order and had the technician keep me updated

2 years ago Edited April 3, 2024

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iris Kuhn Birmingham, AL

We have had good service in the past and I'm anticipating good service on my new claim. Our garage door is our of sync.

2 years ago

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Nancy Fain Los Angeles, CA

The response from Choice was very timely. They have been very good to get us a technician when needed.

2 years ago

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Orlando Jordan

Fine young gent very much knowledged in his field. Cesar, was also courteous and pleasant. Thank you!

2 years ago

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Ruby Hall St Louis, MO

I liked everything about the company. Iike not having to worry about the full cost of repair and replacing appliances

2 years ago

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Michael Graham Baltimore, MD

I was impressed with the speed of response and quick diagnosis. We have a repair scheduled within a weeks timeframe!

2 years ago

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JoAnn Heidmous Page, AZ

Getting a qualified worker to solve my problem with a guarantee. They have always done an excellent job!

2 years ago

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KATHLEEN TRIMMER

Took too long to get my hot water heater replaced but happy with the end results. Technician that did the work was great

2 years ago Edited April 2, 2024

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GARY A WATKINS Tulsa, OK

2 years ago

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Peggy Campbell Brenham, TX

Our water heater had a leak. The technician came and sent in that it was irreparible. You denied the claim and noted it was the holding and storage tank that were the problem. Well, it was leaking so it is not covered. How do you fix an irreparible leak? I will not recommend you to anyone.

2 years ago

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john P halligan

Waiting until2/28 for a fast moving item is not a CHOICE service option .With a new born baby and five adults adds up to a lot of laundry . ANY improvement will be appreciated and also a plus when renewal is due

2 years ago

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Mary Syiek Indio, CA

Excellent website. Salesperson was knowledgeable and not pushy. Told me all I needed to enter into a contract.

2 years ago

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Maliya Fu Upland, CA

It was easy and simple to get the quote. Your price is better compared to your competitor we currently have.

2 years ago

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Charles Brown Harrison, AR

I was very upset due to it would have cost you all $943.00 to repair my wash machine. Instead of repairing it you all decided to replace the washer. For $343.00 I don’t no what planet you all live on but $343.00 want replace a Maytag wash machine.

2 years ago

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Jonathan Diehl Myrtle Beach, SC

Peace of mind and value. Pretty prompt service. Good contractors, mostly Sears home repairs who know what they are doing.

2 years ago

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Thomas Elizabeth City, NC

Listened to my questions,found a plan that fit my budget.no high pressure.great experience thank you.

2 years ago

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L.G. Olmsted Vero Beach, FL

Your choice of technicians is ok however discussing a proposed claim takes far too long. Was told it would be yet another week before I could even discuss with a case manager. Meanwhile I go without replacement article

2 years ago

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James Robinson Cleveland, OH

I was very satisfied with the customer service and issue should be resolved soon hopefully within the next 24 hours

2 years ago

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Leon Banks Houston, TX

The price is what got me. The rating moved me to your company. The representative was very helpful and attentive.

2 years ago

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tom morgensen Sunset Beach, NC

Being able to review and signup on/line is really convenient and free from dealing with it by phone !!!

2 years ago

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Jayakrishnan V Manakin, VA

Rejected my claim saying it’s a pre existing condition. If they reject all the claims stating it’s a pre existing condition then why we need home warranty. Devices stop working from a particular day and no one in this world can say there was a pre existing condition and it failed because of pre existing condition.

2 years ago

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Anthony

I was very pleased of the service of the appliance technicion who came and checked out my dishwasher.

2 years ago

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Stan Weintraub Mt. Pleasant, SC

Check out my latest claim. It’s been into effect since August and none of the people that Choice sends out wants to do the work and worse than that. I’m not getting reimbursed for hardly anything it is still unresolved and I’m very dissatisfied. I’d prefer to cancel the policy and get a prorated refund.

2 years ago

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Janice Byrne

I liked the technician you finally sent. But it took forever to get someone assigned. I’m still waiting on the plumbing job response. I will never recommend your company to anyone. Worthless waste of money. Your customer service is outsourced and they really can’t help anyone.

2 years ago

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Jessica Sadowski

You guys have been the MOST difficult people I have ever worked for. Your customer service is HORRIBLE and the tech who came out for our water heater problem scammed my account and your people did not care. I will NEVER recommend your company to anyone.

2 years ago

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jake salman Rancho Cucamonga, CA

Good service with quick responses every time we call we have quick service u less parts have to be ordered.

2 years ago

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Osarieme Enabulele Piscataway, NJ

Carlos worked diligently to provide us with all the necessary information! He made sure we were taken care of!

2 years ago

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Serra Archer

Technician was friendly and knowledgeable about the issue we were having and got our furnace up and running again.

2 years ago

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Triston Spencer

I have a washer machine that stopped working in January. After three visits from the repairman, and wrong parts being ordered. I still have a nonworking washing machine. It is March 4, 2024. My next appointment is on March 15, 2024 and no new parts have been ordered. I cant wait to hear the excuses.

2 years ago Edited March 6, 2024

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James Johnson Albany, OR

First time I used your service. Can rate this better or worse after my experience is finished. Just put in a claim and have not heard from anyone yet.

2 years ago

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J Silk

While it take a while for them to find me a plumber, we he did arrive he was puncual and knowledgeable.

2 years ago

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Mary

Had a problem with our dishwasher and they said that it needed replaced. So the amount of money for the replacement didn’t even cover the lowest cost of a new dishwasher. It also took almost a month to get the e-gift card.

2 years ago

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Zora Moreno Valley, CA

I just signed up so far a great experience very kind answered all my questions and was very courteous.

2 years ago

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Jerome T Waterloo, IL

Very quick to say u can find your own technician because very few want to work with them. Common comment is they are terrible to work with. What technician wants to come out, take pictures, upload photos and wait for approval to proceed. I wasted $ for a 5 year plan and its been terrible

2 years ago

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Robert Licata La Quinta, CA

Excellent service/sales advisor. Honest and straightforward and followed through with all he said he would do.

2 years ago

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Gerard Adore Rockville, MD

It took a while to get a service call, but it fixed the issue at the end of the day. I think get contractors on Choice's network is an issue.

2 years ago

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Ron Everdij

Last 3 calls were excellent , don’t like the fine print where high end appliances are not covered for replacement if they can’t be fixed . Too many fine prints !

2 years ago

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Valerie A. Jones Leland, NC

Too many issues with getting things done. Also they don't tell you what they will pay for a appliance, you go out to buy one and Choice only pays a fraction.

2 years ago

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Kim Coffee Gainesville, FL

The Agent was very knowledgeable and informing. He was extremely helpful in providing a Plan that addresses our needs.

2 years ago

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B Red Dallas, TX

I've paid $65 four times only to find out my home issue wasn't covered by the complete warranty I've purchased. Why pay the money for a warranty. The technician sent out for my garage issue was wonderful but he is independent of Choice Home Warranty.

2 years ago

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ed m zehnder Ashburn, VA

The response was prompt, fast. the technician responded within a day. He was very knowledgeable and professional

2 years ago

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Raul Vinas Oakland, CA

Good customer service experience Put a claim on My Heater Furnace And was fixed in less than a week 🙌

2 years ago

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Shenier Bledsoe Saint Joseph, MI

Misty D was extremely rude! She advised that she was monotone but she was just unpleasant. She even refused to escalate the call to management and claimed that her manager doesn’t speak with customers; which may be the problem. She may feel she can be rude without any accountability.

2 years ago

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yasser asmar Miami, FL

Filed a claim online. Had to wait one week for an appointment. Called the plumber today. And told had to pay service fee before scheduled appointment. It’s been over a week and I still don’t have an appointment. Choice warranty wrote payment was upon arrival of technician and gave me an appointment date that did not exist.

2 years ago

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Steven McClintock

They knew the information well, the price was right, and it covered the things I was concerned about

2 years ago

Choice Home Warranty Reviews