Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Don Koenig Staten Island, NY

Not thorough as far as checking to see if work was completed.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

WILLIAM OSBORN

I’ve been trying to get my covered hot tub repaired since March of 2023 (and still waiting).

3 years ago Edited June 7, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Winnie Mae Wright Freeman Meridian, ID

Poor communications! Rejection of claim. Scheduling callback to review.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Barry Wortman Henderson, NV

Can't speak to a live person just a computer

3 years ago

Reply from Choice Home Warranty

Thank you for your recent inquiry. To speak with a live person please call our direct line 1-(888) 373-7924.

Nov. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Florence, KY

We got the ome that is supposedly top notch level and on the 3rd thing it won't cover.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mosadi Porter Spring, TX

There is inconsistency with the agents; lack of clarity on policies

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott White Pine, TN

Totally disappointed with the slow response to claims and the payment for appliances.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Karim Ali Sugar Land, TX

Guy came to fix my oven he didn't fix yet twice I talked and told me they order the parts

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken Romans Twin Falls, ID

A time hassle. Don't keep there word given over the phone. Long time getting anything done.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Laza Cortland, IL

Waiting 8 weeks for a service to fix plumbing issue. No local company will deal with CHW

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

THOMAS CANNON Virginia Beach, VA

THE SERVICE PEOPLE THEY HIRE ARE AT THE BOTTOM, WASTE OF TIME AND MONEY

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deitra Mayfield Indianapolis, IN

Repairs are intentionally stalled until they find a reason to deny repairs on warranty items.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Denora Charlotte, NC

They rarely approve claims. The customer service is awful & very inconvenient in their response.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred Powell Jupiter, FL

The insurance does not cover cost of replacement only covers replacement for builder grade hardware

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Paul Duluth, GA

It's been month and still not fix. Garage door fixed but stop working.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Chacidy Serrano Manvel, TX

I'm still currently waiting on my washer to be fixed that I put claim on 2-3 months ago.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rahul Iyer Cary, NC

Poor experience with claim processing, deceptive practices. Happy to clarify and provide evidence.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Shawn A Banks Chesapeake, VA

I can never get them on the phone and that's very disappointing.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephen Anthony Swallow Palmer, AK

Your case manager refused to replace my microwave now it goes to arbitration, YOU SUCK.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Monroe Douglass

Every time I need service it's a hassle getting someone to show up

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dave Gilbertsville, PA

For 4 years always takes to long to get things resolved

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 12th, 2021

check_circle

Verified Customer

star star star star_border star_border

Eugene J Toni Arlington, VA

Took a long time to find out dish washer was not repairable

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

JAMES JONES Merkel, TX

hard to find repair companies that are willing to deal with Choice

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lopez San Antonio, TX

Always excuses to pay!!!when something brakes they will not pay

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Karen Underhill Little Falls, MN

Slow response to solve my wash machine tub leak. Parts??? Courteous on phone

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

philip perlmutter Oceanside, NY

Refused to cover something that they said wasn't normal wear and tear. (hinges on an oven door)

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

BJ Wasserburger Albany, OR

Because of all of the paperwork that you have to go through to get paid.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Micheal Brown Denver, CO

Time to get issue resolved, check out the time

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ms. Orange Washington, DC

Too much time frame in promising service.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

check_circle

Verified Customer

star star star star_border star_border

Shelia Fitzgerald Gaithersburg, MD

hard to communicate with in a timely manner

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Belschner Elkhart, IN

they do not replace they give you gift card for lowes only will pay part of item

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Loretta R Clark Capitol Heights, MD

They have scripted answers and will make excuses for not fixing big ticket items.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

S shelat Round Rock, TX

What the salesperson promises and what's in finde print are two different versions

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

ed bourgeois New Orleans, LA

Rediculous "technical" BS talk about why they don't cover the full claim.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 22nd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Nakia Grand Prairie, TX

Most claims are denied so you end up paying for repairs anyway

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Douglas Ritson El Paso, TX

Every claim we submitted they have denied. All the repairmen disagreed with Choice.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

leona parker Chesapeake, VA

Did not get back with me in record timeGave me the runaround if you know what I mean

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Edwards Haw River, NC

Felt like I was Mislead when using up it's not what I thought it would be when there is an issue!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Donald R. Moore Metropolis, IL

Difficulties finding vendors and dishonesty when signing up.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Judy Houston, TX

Takes too long to get a claim finished due to some of the contractor they use are not the best!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristy Lindberg Edwardsville, IL

Took over a month to send technician and fused to pay technician to finish the job

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna West Mount Pleasant, TX

Could not find a plumber in my area. Refused to pay the ine I used after telling me to get one

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Andrew Hinds Brooklyn, NY

Haven't heard back for days still waiting

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian King Prosper, TX

Did not cover my a/c coil that should have been covered. They gave a lame reason for not covering

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shari Tomasiello Point Pleasant Beach, NJ

Had 3 issues come up and the company made an excuse as to why they won't cover the problem on all 3

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anna Carbajal Orlando, FL

My refrigerator has been brojen for over 2 weeks and so far no resolution. Im quite upset over this

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 2nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Imeh Baton Rouge, LA

I filed claim for my hot water heater since July 21.. as of now I’m still waiting for repair.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 25th, 2021

check_circle

Verified Customer

star star star star_border star_border

John W Brown Waco, TX

So far, has denied the claim for plumbing repair

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

JAMES pihakis Birmingham, AL

HAD TO REPLACE AIR CONDITIONER. CHOICE DID NOT PAY FOR ANYTHING

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Isabella B Orion Fayetteville, AR

Only good for reduced service call costs.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 19th, 2021

Choice Home Warranty Reviews