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Choice Home Warranty Reviews

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9.3

Overall Score

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Mark Las Vegas, NV

Could be faster issuing payments but they are good.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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William A Gorzelany Sebastian, FL

Didn't realize some appliances aren't fully covered

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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teresa smith Shelby, NC

It's ok. Cost too much for what they do.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Ernest Diggs Brooklyn, NY

predatory company take your money and dont cover any repairs always customers fault

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 27th, 2022

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Philip Nixon Canal Winchester, OH

I had a hot water tank that failed and choice did not cover anything in purchasing another one

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Richard R Onken Marietta, GA

There is no provision for immediate service

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 26th, 2022

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Ronald G Wenchel Ellenton, FL

The service I am having on a claim right now is horrible and I wash I never got Choice Warranty.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Barbara Kidd Louisville, KY

The plumber never showed up, I had to get another plumber and had to pay them!

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 26th, 2022

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T L Palm Bay, FL

Because that's how my rates them they're not at the top

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Derrilyn Macon, GA

Frustrating service procedures and decisions

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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kim Riverdale, GA

communication is lacking Customer service isn't that great

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 20th, 2022

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Gerard Murdock Saint Louis, MO

I've been waiting five weeks to get my central heating going with no help from choice home warranty

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Ruth Possehn Phoenix, AZ

Our Choice Warranty took care of our heater just as we hoped they would. Very happy with them.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Customer Relations Director.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Jan. 20th, 2022

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Janice Wilkerson Rocky Mount, NC

It took the plumber to long to fix the problem.

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 20th, 2022

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Elizabeth Winston Salem, NC

Because they never get back to you and they don't want to pay for plumbing issues..

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Ellie Mohtashemi

Total misrepresentation of services, most unethical unprofessional customer service in claim department. Fraudulent practices in handling clients claims. The absolute worse company to deal with.

2 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Waldemar Lugo Port Saint Lucie, FL

Because some service need more in attention to customers

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

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Thomas Patke Odenton, MD

It took 2 weeks to have my hot water tank replaced.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Anthony Tiverton, RI

Disappointed with the delays in repairing the oven

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Norma Buerge Harrison, AR

Idid not get any money bck from you for getting my furance fixed

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Joseph Burton New Castle, DE

Oven could not be repaired and was not replaced I had to get one

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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ROGER E RIGGANS Kansas City, KS

Communication is bad, And I don't trust the companies you use.

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Kelly Otis Jenks, OK

I have been waiting for next steps for my microwave for several weeks now.

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Donald W Johnson Center Valley, PA

Five weeks for microwave claim to finalize

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Stephanie Blasch Greenbrier, AR

they denied a claim for a $50 Thermal expansion tank after I paid a $75 service call

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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James S Jeter Knoxville, TN

CHW choose not to fix my garbage disposal, after I trusted them to honor their word.

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Richard Shane Glen Head, NY

Still waiting for claim originally submitted early December to be resolved

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Robert L Lorenz Macomb, MI

Very long wait from the date of schedule to actual service (15 days)

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Wayne Siu Grand Prairie, TX

Response time was so delayed, that I hired someone ro do repairs that shouldhave been covered.

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Peggy

Because they have to come out twice for the same issue

2 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Beverly Valtierra San Antonio, TX

Got clog fixed but you denied fixing drain.

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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Arnold San Antonio, TX

Everything isn't covered and we didn't get any cooperation from them.

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Annie Burney Saint Petersburg, FL

The service is slow to correct the problem

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

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john a deangelis Brooklyn, NY

Long wait times for vendors and when they come generally are poor

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Jo co Hawthorne, NY

Poor selection of repair companies. Slow routine. Was not reimbursed in full.

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Wanda Mitchell Westerville, OH

No follow up when an appeal is made. No response. No paperwork very. Poor service

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Onorio pronesti Orlando, FL

Tech came, one week went by no part yet, mind you this is a dishwasher & it's needed

2 years ago

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Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Dec. 30th, 2021

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Lisa White Middletown, NY

Because they take to long to find someone to fix your stuff

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 21st, 2021

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Eboniae Cunningham Louisville, KY

they never approve my repairs. Im just always wasting my $65 fee and living with the issues.

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Vann Bush Mobile, AL

Refrigerator has been out for 4 months. Cannot get Choice to do what I paid them to do!

2 years ago

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Melody Thornberg Adamsville, TN

Tried to schudule first visit on holiday

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Fariba Laurel, MD

They don't follow the contact. They don't cover what they say they on the contract.

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Charles Burger Wichita, KS

If you have time to wait for a repair, call choice.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Diane Zazzera Windermere, FL

They don't want to replace big items. They won't allow you to talk to Supervisors.

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Anonymous Wesley Chapel, FL

website does not let me sign. no notice after last service visit NOT A HAPPY CUSTOMER

2 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 16th, 2021

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Kwanischs Day Schertz, TX

Poor response time. Repeat visit by repair contractors..level of professionalism

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Odette morrison Bullhead City, AZ

Because of cost me $172 for this what could do a warranty for a warranty insurance

2 years ago

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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A Garnet Valley, PA

The staff can not reimburse the contract, they find any excuse to delay and decline claim

2 years ago

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Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

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Evelyn Vargas

I was denied coverage for duct cleaning because of lack of maintenance of my AC vent although I had JUST bought the house! So I was penalized for some thing the previous owner failed to do. Then on my second claim for my stove/oven needing to have a part ordered and repaired, I tech came and then, I had to call after a month of not hearing back and then again 6 weeks later. Then 8-weeks (two months!) later again trying to get resolution. Finally after I asked to speak to the manager, Eric, I received an email stating that my stove/over had to be replaced BUT instead of Choice Home Warranty providing a replacement they wanted to give me the opportunity to choose a stove/oven of my preference so they, instead, were going to give me an eGift card to Lowe's for $338!! I responded, to the email offer, that I did NOT accept their offer of an eGift card for $338. Instead I requested they either fix my current stove/oven OR (1) provide a replacement with the current features my current one (2) provide installation, and (3) haul off my old one. I now have a "case manager" assigned and have a 15-minute call scheduled for December 29.

2 years ago Edited January 10, 2024

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Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 16th, 2021

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Cheryl MCBROOM Snellville, GA

It took over 2 weeks to get washer repaired

2 years ago

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Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 14th, 2021