Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Lou Miller Plano, TX

The 3 times Ive had repairmen come to my home they were very courteous and competent...we were totally pleased

4 years ago

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Mallory Whitfield Mansfield, TX

Fast response to claims and they send somebody out to fix the issue very quickly. Definitely glad I chose this company

4 years ago

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Jason Morrison Collierville, TN

The company did meet our needs. We had an urgent AC need in the south with 90 degree heat. They did not meet our needs and we had to hire our own technician. I explained that this was not acceptable and I got the response we will not cover reimbursement and no attempt to find a different company.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 1st, 2021

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Matt Nord Montgomery, TX

Terrible. They find a reason to deny the claim every time. Even the contractors they send out say that they don’t even like doing work for Choice Hime Warranty because of how they treat their customers. I will not be renewing.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Gary S San Antonio, TX

Garage door opener won't work. I see that the spring has broke. Guess what? Not covered according to CHW because they claim it is part of the door and door-track assembly -- useless. I believe in Home Warranties -- just not this company. I will be looking for another.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 27th, 2021

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Kevin&Tina pdx Whitefish, MT

Failed to provide service - hangs up when trying to cancel policy. Three attempts for service. Called the three contracted companies - they did not have appointments and they were not willing to work with Choice Home Warranty. Called Choice to cancel our policy and they just hang up on us.

4 years ago

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rick fannin Zebulon, NC

Responded good, but denied service to fix a common house outlet located on our deck on our house wall. Had to pay $65 and then denied. It was the first time to use the warranty. Thinking about canceling the warranty and getting a refund of the five years we paid for.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 24th, 2021

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April Carlisle Talladega, AL

Jake did a great job of explaining the coverage for Choice and getting me the discounted rate for veterans.

4 years ago

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Manuel Enriquez Lincoln, NE

We have been with Choice Home Warranty Company for Four Months and so far we are satisfied with the service.

4 years ago

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Nomar Glendale, AZ

Every time something broke in the house choice has been able to send someone ASAP ..... and the service is always good

4 years ago

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Wayne Springfield, MO

I like having the service when we need it. Had one issue last year that took a little to long to service, but it turned out fine.

4 years ago

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MACARONI684 Cataula, GA

Just outstanding customer service via Ms. Cynthia C. Attention to details and explanation of service to be rendered.

4 years ago

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D White Fairburn, GA

Best 1 plumber was knowledgeable and helped me understand. The situation. Would recommend him to anyone

4 years ago

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Donetta Bragg Fort Worth, TX

Worst experience I’ve ever had. Last year they sent incompetent ac repair out and now after Freon leak they won’t repair. They will do everything they can not to pay the claim. Even if they do they will wait as long as possible before they do pay it. I am canceling my contract. Run away. They are the worst!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 17th, 2021

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amber glynn Phoenix, AZ

It was easy to set up the technician . Scheduling was prompt. He was wonderful. Very friendly and knowledgeable.

4 years ago

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Suketu Patel Orlando, FL

Has been good so far; was not happy with the offer to replace one of my appliances, but not at a product match. It is going to cost me over $2000 to make up the difference.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 11th, 2021

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Patricia Lane Vero Beach, FL

I would not recommend this company to anyone, I've been with choice for about a year and a half, and the first time I need something fixed my claim was denied, I will be canceling my contract, I refuse to pay a company that takes my money but refuses to fix anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 13th, 2021

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Tara Gillespie Maryville, TN

Dealing with customer service can be difficult because all the reps I have spoken with have very thick accents which creates difficult communication issues.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Mary Litchfield Park, AZ

Customer service is great. The problem with CHW, I bought the policy online through an agent. I asked the agent what was covered under the contract, and he acknowledged most everything. I received the contract, and I was so disappointed! In the contract, there were more exclusions than inclusions! Iwould not refer CHW to my friends.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

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BECKY SCHENK San Antonio, TX

I have a leak in my kitchen garbage disposal. I called and you immediately scheduled a plumber to come. That is my interaction so far. I really need to have more experience before I can give you an informed opinion.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 6th, 2021

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Daniel Scire FL

Awful customer service. They don’t care about the customer. Their replacement cost for my over the counter microwave didn’t even cover half the cost to replace same item. They told me “brand, color, SiZE doesn’t matter.” Total joke!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Jami Hicks Queens, NY

Very prompt appointments for the item claim. The option to use your own company if they cannot find a contractor in a timely manner.

4 years ago

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JALEES AFZAL Apex, NC

Whenever there is an expensive claim, choice home says it is not covered. My cooktop needs to be replaced and they said they will replace but will pay only $338 when no cooktop exists at that price. I have to appeal and the earliest appointment is after 2 weeks when I do not have a cooktop to cook and feed my family.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Michelle Mitchell Suitland, MD

The ease of making a claim. The great response time for the company and repair techs to contact you.

4 years ago

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Marts Port Saint Lucie, FL

Great! Timely and knowledgeable This is for the washer and dishwasher Plumber will come next Friday

4 years ago

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Bernard Wolf Orlando, FL

I ordered service on my stove, and I received a message that the technician would be here between 1:00-5:00, today 4/28/2021. I received an update that the technician would be here between 3:32-5:02. I called at 5:10 and was told that the technician was here and no one was home. We were home and waiting for him.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided.

We apologize for the inconvenience. We have successfully reschedule d your appointment for 4/30/21 between 8am and 12pm.

Apr. 30th, 2021

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Andrew Flagler Jonesboro, GA

I’ve had In issues with my refrigerator an after 4 call it hasn’t been replaced. But for the most part the service has been pretty good.

4 years ago

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Boyd Adams Sarasota, FL

Representatives are knowledgable and do not pressure the sale. No.back and forth. Just plain facts and figures

4 years ago

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JERRY PURSELL Arlington, TX

Fast response from claim dept. but some service technicians/companies try to add disposal charges, at excessive cost,

4 years ago Edited September 14, 2021

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Alejandra L Martinez Fort Lauderdale, FL

Call was to the point and everything explained well. All my questions were answered and the rep was amazing!

4 years ago

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india Traynham Alexandria, VA

This warranty is filled with loopholes that usually results in the owners having to pay additional fees outside of the deductible because only certain parts of typical repairs are covered. Wish I never referred people to this company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 29th, 2021

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Max Patterson Houston, TX

Fast response even on the weekend. No problems with getting approvals for repairs have called them twice.

4 years ago Edited January 10, 2024

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Rosalinda Hockman El Paso, TX

Choice gave us wrong date for appointment, vendor - American Pool- is now refusing to complete work because Choice is not paying him and owes him money from previous jobs. Customer stuck in the middle of dispute. Horrible service

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Friday April 30th, 2021 between the hours of 11:00 AM and 03:00 PM.

Apr. 27th, 2021

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Just us Chicago, IL

Twice had people come out both time they said walls or floors had to be tore out called in other professional it was nothing like what your people said I will not renew because it could have cost me so much also when I asked for supervisor to call me no one did I had to pay out of my pocket 260. To have drains cleaned

4 years ago

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Reginald Thomas Galveston, TX

Auto phone service needs updating. I'm having to keep repeating myself over and over. I finally received a claim number but, haven't heard anything from Choice

4 years ago Edited June 27, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 26th, 2021

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David Carson Surprise, AZ

Choice Home warranty is a military-friendly company and put the extra effort in accomodating our needs!

4 years ago

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Kevin Hughes Brandon, FL

Avoid them Like they carry the plague. lie about coverages and always blame the vendor for the denials. I was with the vendor when He called in MY diagnosis and when I got the Denial call it was not at all what My vendor said.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 26th, 2021

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rosalind bradley Dallas, GA

I had a leak in my kitchen I call Choice and they wasted no time sending a plumber out! Well worth the money

4 years ago

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Michael Davis Cleveland, TN

First time service call. Choice was prompt about getting a technician out and the service technician was great.

4 years ago

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Riley Wichita, KS

We are in our 4th day without hot water in our home. Choice home warranty is questioning the diagnosis from the plumbing company. Therefore they cannot get the parts needed to fix our water heater. Currently it could be another week before we have hot water. You would think their customers well being would be a little more of a priority.

4 years ago

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Blue Lege Houston, TX

Signing up was very easy and professional very happy and I look forward to my new service for my family home.

4 years ago Edited September 14, 2021

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Wilbert Guilford Scottsdale, AZ

They make claims easy to file. They are easy to communicate with and are very responsive. They are a great value!

4 years ago

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Jerry McNeill Graham, NC

first vendor you assigned to repair, stood me up 3 times. Once I complained, you sent someone else the next day and repaired DW. Thanks

4 years ago

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Wyley Murray Schaumburg, IL

I promptly received a person to talk to and orocess caim. now waiting for 24 hr responce from Repairman.

4 years ago

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Saurav Gangopadhyay Phoenix, AZ

Unfair and unethical business practices. They lure customers by a seemingly low rate, then dupe them by NOT covering even basic maintenance issues and finally penalize them heavily when they want to cancel their policy. Beware!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Apr. 13th, 2021

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Belle Bundy Sparks, NV

I hadn't even finished filling out my info on the website when my phone Ramy and it was a representative from Choice Home Warranty.

4 years ago

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G S Fort Worth, TX

The company is easy to work with. Entering a claim is as easy as going to their website and filling out a claim form.

4 years ago

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Alida Idyk Phoenix, AZ

We had a clogged toilet in one bathroom and a horrible smell in the other! Both were resolved in one visit.

4 years ago

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Racheal kohler Phoenix, AZ

We called stating our garage door was broken and they sent someone out the next day. He got it to work and were happy.

4 years ago

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Harry Norris Lakeland, FL

excellent response to my need. Company provided was excellent. Prompt, knowledgeable and very professional.

4 years ago

Choice Home Warranty Reviews