Choice Home Warranty: Read 42,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Sara McKay Riverview, FL

Challenging to get in touch with customer service rep

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Ronald D Grimmette Cordova, TN

I have current claim that has and still pending/unresolved.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

you sent me an email Fredericksburg, VA

Fixed my ice maker. but denied my AC claim.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bj Chumley Washington, UT

First people were awful. Second people never showed up or even bothered to call.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Ramey Frisco, TX

the approval process and customer service is TERRIBLE. Will not renew nor ever recommend

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Curtis Stitt Lynchburg, VA

Terrible service. Takes weeks to get a technician and then they refuse to fix anything.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Nikhil Saint Joseph, MI

Worst service ever. Only care about saving money and ways to ignore customer claim submissions.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Abingdon, MD

Horrible. I still have not received my check and the customer service guys was a jerk

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Canton, GA

Horrible customer service no follow up on claims customer service agents who can't speak English

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lynn Reid Houston, TX

Customer service is garbage and they have no service delivery accountability.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

S Bloecher Texarkana, TX

Been waiting for almost a month to get reputable repair man for water heater!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ron Baker Kansas City, MO

Takes to long to get service!! It took 10 days to get someone out!!

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

William King Denver, NC

Not happy with the quality of people available to address problem.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Lynda Sidney Kenner, LA

They do not honor the stated obligation when it comes to replacing appliances

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Jim Buonpane Aurora, OH

The repair I need has yet to be performed after waiting 5 weeks and counting.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Judith Ellen Choate Antioch, CA

They do not try to help me when it comes to my plumbing problem

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Maryvette Killeen, TX

Well they need to had more options in the work order

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Allen N Davey Honolulu, HI

Sears appt canceled with NO progress in weeks.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary Dinman Sparks, NV

Incessant hounding high pressure tactics to renew both in personal phone calls and emails.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Adele Wimberly Lacombe, LA

Not enough follow up and too long to get repairs

2 years ago

check_circle

Verified Customer

star star star star_border star_border

David Mumbulo Barton, NY

Work not complete -- waiting for replacement part.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Annobil Sicklerville, NJ

Technician from AAA came took the service and cancel my appt and didn't submit anything

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike Ehr Marion, IA

they decline almost every claim using reason not normal wear

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Stevens Shawnee Mission, KS

Only because I can't rate them a -100, Worse customer service I've EVER dealt with

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Donisha Franklin

Not pleased with still having to pay out of pocket

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Shurett Tuscaloosa, AL

Their total lack of urgency or even importance of sending parts in a timely manner.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jolene Gilmore Elizabeth, NJ

Terrible response, communication, and follow through on claims. Hassle at every step.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

DT Dancer Georgetown, TX

2 service calls, fee paid, no repair done, unable to contact a manager for explanation.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Jueckstock Oxford, MI

They take your money and make up reasons not to honor your contract when something breaks

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phillis Daugherty Eagle River, AK

Like pull teeth to get anything done. Vendors wanting full payment and me to collect from CW

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tina Bartram Delaware, OH

Service and responsiveness have decreased recently

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Satish Raidas Buffalo Grove, IL

Not fair replacement price was given for the issue

2 years ago

check_circle

Verified Customer

star star star star_border star_border

You have my name Lubbock, TX

The person I spoke with was very hard to communicate with!

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Melvin Brackeen

They send someone out and then they have to call them to get an OK to repair the appliance or part of whatever it is and then that's another two or three days you have to wait

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Brenda Brown Kissimmee, FL

They seem to cover less than what we previously had with Total Protect

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

robert pelnarsch Fernley, NV

the repair man ordered the wrong part we have been waiting about a month

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

David Shevel Irvine, CA

3 visits by technicians so far in present call..still not fixed

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Duncan Nichol Wappingers Falls, NY

Someone sent to fix an item did not fix it.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Rebecca Slater Kingsport, TN

Bad experience(s) trying to contact them. Slow to respond.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Mike coira North Charleston, SC

Some companies they work with are not reliable.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Artis Gray Miccosukee Cpo, FL

Service takes a long time to get after you call them.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John Smith Jr. Houston, TX

They use repairmen that patches instead of repairing.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

james crocker

customer service is terrible benefits aren't whats sold

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John krieger Dallas, TX

Poor communication. 2 out 3 claims denied

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

David L Cox Campobello, SC

Scam fraud wrost company ever ur teach messed up are heat pump and this company refused to fix it

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Hyunsung Oh Phoenix, AZ

I was promised to have a chance to speak to her colleagues three weeks ago. Have not heard since.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ibrahim Merchant Buena Park, CA

It's difficult to make an appointment and worst than that is to have your phone answerd

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Freeman

Oven broke for more than a month. Choice cannot seem to get anybody out to my home to fix it.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Carol T. Schneider Pittsburgh, PA

Choice failed to accept the recommendation of the hands-on technician

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Nurul Talukder Porter, TX

Most of the Contractors do not show up, keep changing the dates.

2 years ago

Choice Home Warranty Reviews