Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Quay Shreveport, LA

They are always on time and very professional

5 years ago

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Imelda Alea Las Vegas, NV

They respond right away when I call them.

5 years ago

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LT Houston, TX

Fast response, sends repair people out quickly

5 years ago

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a.lopez Houston, TX

i have been satisfied with the job at hand! Thank You!

5 years ago

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Jan Stafford Columbus, OH

They are caring and professional to my needs.

5 years ago

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May Murphy

Service should be available on weekends especially if it is an emergency.

5 years ago

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Don Shaw Sun City West, AZ

Efficient, trustworthy, timeliness of scheduling

5 years ago

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Gaynell Clark Saint Louis, MO

You set up an appointment and the service worker don‚Äôt show and don‚Äôt call and cancel, just leave you hanging!!!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Verified Customer

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Paul Selinsky Las Vegas, NV

They do what they say. No issues to report.

5 years ago

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Mary Ann Hunt Odenton, MD

3 customer service. Get back to you in 24hour or sooner

5 years ago

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Anthony R Rainford Matthews, NC

The service is bad. I had a leak underneath my sink and they charged me money and never got it fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 9th, 2021

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Verified Customer

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Mary

there very helpful when you have a problem

5 years ago

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John Ortiz Riverview, FL

You are very fast and the technician was fantastic.

5 years ago

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Lilian P Krouny Edison, NJ

They do not have an emergency appointments. You have to wait for a couple of days.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

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Verified Customer

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Tina Butler Clinton, MD

The repairman was very knowledgeable about his job.

5 years ago

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Otis A Holston Riverdale, MD

The contactors they send are professional

5 years ago

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Otis Brown Woodstock, GA

Extremely responsive and quick to schedule a service visit!

5 years ago

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jim paschal Broadway, NC

do a 4 job of taking care of warranty calls

5 years ago

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Lynda Plato

They are prompt and efficient and provide a quality product

5 years ago

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Martha V. Chacon

excellant service, great customer service.

5 years ago

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Mr. Smith

They are very responsive when a service is required.

5 years ago

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Verified Customer

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Stuart

Quick response. Qualified tech came out next day.

5 years ago

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Verified Customer

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Vanessa Arrington

Great Service ! Had a repair person out the next day !!

5 years ago Edited January 10, 2024

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Verified Customer

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Your customer

Did a good repair at my house with less hassle

5 years ago

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Verified Customer

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AnneMarie Guarniero

They are fabulous, quick response, vendors are amazing.

5 years ago

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Verified Customer

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Carmine

One phone call and fixed it very professional

5 years ago

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CDB

Quick to respond, but occasionally took several days to get repair scheduled.

5 years ago

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David Peal

Quick and efficient but rush to leave before showing how well item i repaired.

5 years ago

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Jaganathan

Excellent customer service and quick turnaround

5 years ago

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James burk

Took care of problems professional and courteous

5 years ago

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John Simmons

Showed up on time and completed job timely.

5 years ago

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Linda Conrad

Didn't take a long time to analyze and solve the problem.

5 years ago

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Verified Customer

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Anonymous

Everyone who works at Choice are very nice.

5 years ago Edited January 10, 2024

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Herman Madison, AL

Outstanding job. Very knowledgeable and f

5 years ago Edited January 10, 2024

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Robert

I had to use our warranty a couple of months ago, and it was a nightmare. It took forever to get our problem solved.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 17th, 2020

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Verified Customer

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Thomas

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5 years ago

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Herbert

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5 years ago

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Carmel

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5 years ago

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Verified Customer

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Gloria Vandegriff-Honea

Quick response and efficient repair persons.

5 years ago

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Nasir Ali

Excellent quality of the service and customer satisfaction.

5 years ago

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Charles Thompson

A responsive company that cares about the customer.

5 years ago

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James And Jeannette

I wish they covered more things. I’ve called them four times and three times the thing was not covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 10th, 2020

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Verified Customer

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Patrick Alexander

Service has been fast and very reliable.

5 years ago

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Patty Harper

I have had no issues - fast reliable friendly

5 years ago

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raghu

Pretty good experience in fixing issues so far

5 years ago

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Terrelle Edwards

Easy to file claim, quick vendor assignment

5 years ago

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Vernon Kennedy

Declined an A/C repair. Cooling coils got a pin hole and Choice claimed that I allowed corrosion to get inside the closed Freon system

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Verified Customer

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Robbin Herlocker

I have had choice for about 7 years. They are very easy to work with

5 years ago

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Raven Shamblin

This company is all about getting your money and not about helping you. They will send licenses but inexperienced technicians to your home.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 2nd, 2020

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Verified Customer

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Michael Christopher Harris

Good customer service and quick to respond to claims

5 years ago

Choice Home Warranty Reviews